Very poor customer services
I initially decided to order my wedding save-the-dates and invitations through Rexcraft because of their seemingly beautiful designs and reasonable prices. I made a BIG mistake by doing so. First of all, after placing the order for my save-the-date cards and reviewing the information to be written on the card, I received the cards with the wrong wedding date and about three misspelled words. How do you make a mistake on the wedding date, dating the year on the cards 2020, instead of 2010? Who orders save-the-date cards 10 years in advance? That should have been a red flag for who ever printed the cards. Then they misspelled words as simple as "and". When I called the company, they reprinted the 100 save-the-date cards and I received them 2 weeks later, thankfully with the correct information. Secondly, despite the mistakes they made with the save-the-date cards, I decided to give them another chance since I really liked one of their floral invitations. I placed an order online for a free sample of the invitation I liked, and guess what? A week later I receive a completely hideous invitations, which had absolutely no flowers on it and looked like two letters were stenciled in on the front of the invitations, I was shocked. Following this second mishap, I was furious and decided to call the 1-800 number to complain to a manager. I spoke with a customer representative who placed an order for my initial sample invitation request and took down my number for the manager to return my call since the manager was "busy" at the moment. Well here we are, three days later and I've yet to hear back from the manager. This is what I consider to be complete unprofessional and rude. I started off this whole process planning to order about 200 wedding invitations through Rexcraft and after this whole ordeal they have not only lost me as a customer but 3 of my other friends who are getting married this year and were planning on ordering through Rexcraft. If you decided to order through this company, good luck!