Key Equity Release Reviews 

At quite a difficult time, Michael Faulkner, provided an excellent service with clarity and care to ensure that everything was understood. I felt he was accessible and responsive and I am very pleased with the result.

Upon making an enquiry about equity release I had the pleasure of dealing with Neil Bell at Key Equity Release. What a great guy. He was friendly, professional and highly experienced. I told him I wanted to release some equity so my children could benefit from part of their inheritance now rather than later so one could pay off her mortgage and my son could get on the property ladder and for myself a new dream kitchen. Neil went through the options available and explained each one in detail to enable me to choose the the right one for me. I never at any point felt pressured to decide or proceed and prior to deciding felt very content that I fully understood everything about the process and it was what I wanted to do. Even the recommended solicitors were highly efficient and the whole process was so smooth and completed from enquiry to completion in approximately 5 weeks. My dream kitchen is now a reality and I have two very happy adult children. I can honestly say to anyone thinking of doing equity release contact Neil Bell and you will not be disappointed.

Andrea Love we found to be very professional, very personable, she added points to our wills that hadn’t even entered our heads, all in all a thoroughly excellent service from Key from start to finish, would highly recommend.

A fantastic experience in what is a complex product for those looking to release equity in their home. Every step was explained and we were guided through. I would happily recommended this company to anyone looking for a similar product.
In conclusion, I must mention our adviser, Lesley Frame, and the excellent service she provided at each stage which led us to successful outcome.

Note: Resubmitted following Trustpilot’s guidelines after previous attempts were flagged by Key Equity Release (first for alleged defamation, which was not removed and then again for including a staff member's first name, which was removed.)

My experience with Key Equity Release was completely frustrating from start to finish. After making initial contact, I received an email confirming a potential equity release figure and a scheduled phone appointment the following day.

Unfortunately, the call took place three and a half hours late. When it finally happened, it was a rushed, Q&A accompanied by noticeable background noise and child activity. The whole experience took less than 5 minutes.

The call simply repeated the online questionnaire I had already filled out. Worse still, directly after this brief call, the quoted equity release amount dropped by a third with no explanation provided. There was no meaningful discussion or guidance regarding suitable options for our financial position.

Although Key Equity Release posted a public response to my previous review stating they would look into this, I have received no direct follow-up. Based on this dismissive service, I advise others to shop around.

I was interested in equity release but had concerns about the process. I was put in touch with Key Equity release through Sunlife insurance. My advisor was Matthew Bowman. I cannot praise Matthew enough for the advice and the reassurances he gave over are consultations. He made sure l understood the process fully and all the guarantees l was going to be given over the retention of ownership of my home. He was extremely professional, pleasant and easy to talk to. Though l had a fixed idea of what l wanted he was able to identify a better deal that saved me a lot of money over the long term.
KEY equity release have the process of applying for equity release completely covered with help finding specialist solicitors and even Will cover. This made the total process very easy. The solicitors even came to my home to sign all the paperwork.
I felt fully supported through out the whole process. What initially was a stressful concern about the process quickly became a reassured and relaxed experience.

Key made the process easy and straightforward, i would like to mention Will Thom who made me feel at ease, and helped me through the process.

Key equity was a great choice to see me through the equity release process. All was very professional throughout and even five years after taking the equity out they were still willing to help me confirm a few things with me as it’s time to sell up.

Just to say that the service i received was second to non from this company . Nothing was to much trouble keeping you informed every step of the way .
I have to give a special mention to NEIL CLARKE who is one of the nicest guys i have ever had the pleasure of dealing with ! he was so understanding polite and courteous. And took his time explaining every detail of the process . If you are thinking of using this company then simply ask for Neil Clarke

Lesley Frame.
Very helpful and understanding to my ignorance in such matters, I would highly recommend an appointment with this professional person as she genuinely wants to help you get the best deal done for you as an individual case.

Excellent professional service, very friendly and helpful, would recommend the service to every one.
I would always prefer a face to face meeting with the Company.

Having dealt with this company before I had every faith in them to deal with them again. This time we were given a terrific advisor to guide us through the journey. Andrew Warby was so easy to deal with totally knowledgeable about the product and an overall very nice guy.
Andrew kept us informed throughout and if he said something will happen such a day it will.
Thank you to Andrew and to Key

I was found Neil Bell to be very helpful and honest in advising and helping me in achieving Equality Release and would highly recommend him.

Key Equity Release made our journey through what we thought would be quite a difficult subject to grasp relatively easy ,with Michael Faulkners help understanding and experience with advise at every step of the way

Andrea Love was extremely helpful and guided us through the whole process of making a will and drawing up Powers of Attorney which can be quite overwhelming, Highly recommended.

Professional from first enquiry to final settlement.Jo our advisor helped us through the process and explained everything in detail.The legal team are brilliant Thanks to Nicola and her team.once again thanks to Jo and the team at Key.

ANDREW WARBY WAS PROFESSIONAL AND EXTREMELY
HELPFUL AND FRIENDY AND IT WAS EASY TO GO THROUGH THE PROCESS WITH HIM

With Neil Clarke’s guidance and expertise we were able to overcome bumps in the road to finalise my mortgage. He was constantly available and updated me as and when. An extremely nice and courteous man. I would highly recommend him and his services.

I have recently dealt with Alex Campbell who was superb from start to finish. Discussing various options, arranging a solicitor, updating me throughout the process which, in total took around 3 weeks before money was transferred to my account. Definitely recommend.

Tom Walmsley explained everything very clearly, he is very polite and knowledgeable. He explained everything in language we could understand. A very pleasant experience.