Morning I’ve tried to contact you through Instagram, email & Trustpilot because my order 253410840, because my order is urgent due to a replacement knee issue & my son’s wedding. Please can you c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my first time purchasing from the brand... Placed 3 orders all within the same week. Half of the first order (1 item) was cancelled and refunded without explanation, and the remaining two orde... See more
Company replied
Great item Super fast delivery Returns a nightmare, was saying could not find my order number, to send an enquiry. I never bothered and now left with a pair of sandals that dont fit. I shall not... See more
Company replied
I bought the metal eagle ring and I’ve only worn it for one full day and it’s already scratched and peeling!! I always take my rings off while washing my hands so I don’t understand how it’s scratche... See more
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Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
2.9
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the bag
Love the bag,
Easy to use website and very speedy delivery
July 21, 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you had such a positive experience. Your comments regarding your recent purchase and overall shopping experience are greatly appreciated and have been shared with the relevant team.
Thank you again for your valuable feedback and for choosing Kurt Geiger. We look forward to welcoming you back in the future.
Kind regards,
Team Kurt Geiger
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Great job 🙂
Hi I went to the Kurt store in Del Amo mall and had a great shopping experience with the employee Dee Dee Arzu. She located all the shoes and bags I wanted in the store going above and beyond to get my sizes and styles. She was pleasant and engaging. I received excellent customer service not one time but every time I came to the store. I am so satisfied that this is the only store I buy my merchandise for Kurt Geiger. And she made it Fun !!
August 5, 2026
Unprompted review
Reply from Kurt Geiger
Hi A. BRAVEMAN,
Thank you so much for your wonderful 5-star review! 💛
We’re delighted to hear about your fantastic shopping experiences at our Del Amo store. It’s lovely to know that Dee Dee went above and beyond to help you find the shoes and bags you were looking for and made each visit so enjoyable! ✨
We’ll be sure to pass your kind words on to Dee Dee. Thank you for your continued support and for choosing Kurt Geiger as your go-to store! 👜💖
Regards,
Team Kurt Geiger
Absolutely appalling customer service
Absolutely appalling customer service
One of the worst customer service experiences I’ve had. My parcel never arrived, yet Kurt Geiger have done absolutely nothing to resolve the issue. Despite contacting them and explaining the situation, they simply hide behind the courier and refuse to take responsibility.
I paid for an order that I did not receive, and instead of investigating properly or offering a refund, they have left me to deal with the problem myself. This is completely unacceptable.
A company takes your money but apparently has no interest in helping when your order goes missing. I expected far better from Kurt Geiger, but the way this has been handled is disgraceful.
I will not be ordering from Kurt Geiger again and would strongly advise others to think twice before doing so. Current star rating actually confirmed my disappointment.
August 27, 2026
Unprompted review
Reply from Kurt Geiger
Hi Kamila,
We’re very sorry to hear about your experience and understand how frustrating and disappointing it must be to have paid for an order that you haven’t received.
We apologise for the inconvenience caused and appreciate you taking the time to share your concerns regarding the handling of your delivery issue.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
They don't ship the orders.
I placed two orders in June, Order Number:
GE12617293625NLand GE12635926646NL and as of the end of August, I still haven't received either. Kurt Geiger keeps telling me they're investigating and that the package was delivered to a collection point. However, I went to that collection point myself, and they confirmed the package isn't there. I've been waiting for a solution for weeks, but the only response I get is that they're still investigating. Meanwhile, I have neither the products nor a refund. I'm very disappointed with their customer service. I expect Kurt Geiger to resolve this situation as soon as possible, either by sending the orders or issuing a full refund.
June 21, 2026
Unprompted review
Reply from Kurt Geiger
Hi Olga,
We’re very sorry to hear about the ongoing issues with your orders and understand how frustrating it must be to have been waiting for a resolution for so long without receiving either your items or a refund.
We appreciate your patience while this has been investigated. We have raised this further with the relevant team, and you can expect to receive an update via email within 24–48 working hours.
We sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Absolutely unacceptable customer service
I placed an order for €264 on 5 August. Kurt Geiger confirmed the order and gave me an estimated delivery date of 19 August.
Then – nothing.
No shipment, no tracking, no delay notification and no cancellation email.
After waiting for THREE WEEKS, I contacted customer service myself on 26 August asking where my order was. Only then, on 27 August, was I informed that they had “not been able to process” my order and that it had been cancelled.
22 days after taking and confirming my order.
And their solution? Simply place a new order.
This is an astonishingly poor level of service for a company of this size. Customers should not have to chase a retailer three weeks after a confirmed order just to discover that the company has decided not to fulfil it.
Extremely disappointing experience. I will think twice before ordering directly from Kurt Geiger again.
August 27, 2026
Unprompted review
Reply from Kurt Geiger
Hello Natalya,
We’re sorry to hear about the experience you’ve had with your order. We understand your concerns, particularly having to contact us yourself after waiting for an update, only to then be informed that the order had been cancelled.
Orders can occasionally experience delays during processing and, unfortunately, may not be able to be fulfilled. We appreciate that this does not make the situation any less inconvenient, and we apologise for the lack of timely communication.
We have highlighted your feedback to the relevant team for further review, particularly your comments regarding the processing time and communication.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
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Fast delivery with fab products as…
Fast delivery with fab products as always
August 14, 2026
Unprompted review
Reply from Kurt Geiger
Hello Kerry,
Thank you for your lovely feedback! We’re delighted to hear that you were pleased with the fast delivery and, as always, loved your products.
We truly appreciate your continued support and look forward to welcoming you back again soon!
Kind regards,
Team Kurt Geiger
Perfect purchase
Perfect purchase, prompt delivery, packaging adds to the fabulous purchase
August 6, 2026
Unprompted review
Reply from Kurt Geiger
Hello Wendy,
Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with your purchase, prompt delivery, and the packaging too.
We’re so glad everything added to your experience and hope you enjoy your new purchase!
Kind regards,
Team Kurt Geiger
Birthday gifts
Bought a bag and some trainers for my wife’s birthday, both delivered quickly and my wife loved them 😍
August 13, 2026
Unprompted review
Reply from Kurt Geiger
Hello Graham,
Thank you for your lovely feedback! We’re delighted to hear that the bag and trainers arrived quickly and, most importantly, that your wife loved them!
We hope she enjoys her birthday gifts, and we truly appreciate your support!
Kind regards,
Team Kurt Geiger
Really good products which I love it
Really good products which I love it. Easy way to choose in the site and have a delivery to your home.Use mainly genuine leather with best quality! I LOve KG
July 14, 2026
Unprompted review
Reply from Kurt Geiger
Hello Tanya,
Thank you so much for your wonderful feedback! We’re delighted to hear how much you love our products and found the website easy to use, with the convenience of home delivery.
It’s fantastic to know you’re happy with the quality and materials too. We truly appreciate your support and love hearing that you’re a KG fan!
Kind regards,
Team Kurt Geiger
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Bought lovely satin fabric pyjamas…
Bought lovely satin fabric pyjamas shorts and cami and liked it so much due to the quality and great fit, a bought another colour too. Boots I bought feel comfortable and will keep my legs warm during winter as they are extra long.
August 4, 2026
Unprompted review
Reply from Kurt Geiger
Hello Katy,
Thank you for your lovely feedback! We’re delighted to hear you’re so pleased with the quality and fit of your pyjama set that you decided to pick up another colour too!
It’s also wonderful to hear that your new boots are comfortable and we hope you enjoy all your new pieces!
Kind regards,
Team Kurt Geiger
My favourite place to shop
I love shopping with Kurt really easy to order online delivery really quick xx store staff are all really lovely and helpful love all the products very well made and sales are fantastic
August 3, 2026
Unprompted review
Reply from Kurt Geiger
Hello Lisa,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoy shopping with us and find ordering online easy, with quick delivery.
It’s also fantastic to hear such lovely comments about our store teams and the quality of our products. We’re thrilled you’re enjoying our sales too! Thank you for your continued support and for being part of the Kurt Geiger family
Kind regards,
Team Kurt Geiger
I love this brand
I love this brand. Unfortunately, the padding for the ball of your foot was so incredibly uncomfortable it made them unwearable
August 22, 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
Thank you for your feedback. We’re pleased to hear how much you love the brand, but we’re sorry to hear that you found the padding uncomfortable and were unable to wear the shoes.
Your feedback has been taken on board and shared with the relevant team. If you require any assistance with returning the item, please reach out to our Customer Service team, who will be happy to assist you further.
We appreciate you taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
The worst customer service!
Do not buy from their website it's a total scam! I placed an order two weeks ago and they haven't send it yet. A shipping label was created 5 days ago, but again my order hasn't been dispatched. You can't contact them directly, but through their useless ai bot. When they answered, they apologized but they didn't give any real update. I wrote a public comment on their Facebook page and they refunded me the shipping fees. I appreciate the move but send the damn Shoes!
August 11, 2026
Unprompted review
Reply from Kurt Geiger
Hello Kat,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delay with your order and the lack of a clear update regarding the dispatch of your shoes.
We understand that you expected your order to be processed and dispatched within the stated timeframe. We have highlighted your feedback to the relevant team for further review, including your comments regarding communication and the online support experience.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Team Kurt Geiger
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Reply from Kurt Geiger
Hi Kama,
Thank you so much for your wonderful 5-star review! 💛
We’re delighted to know you’ve had another great experience with Kurt Geiger. Your continued support means so much to us!
We look forward to welcoming you back again soon! ✨
Regards,
Team Kurt Geiger
Ashwini was awful and wouldn’t purchase again!
My live chat with Ashwini was absolutely awful. They were not helpful and brushed off everything I said. I’m now out of pocket by £89.00 and raised a case with resolved. Absolutely awful service and this agent was rude and messages didn’t make sense!
Would not purchase from Kurt Geiger again due to the awful service from Ashwini.
August 22, 2026
Unprompted review
Reply from Kurt Geiger
Hi Katie,
We’re very sorry to hear about your experience and understand how disappointing and frustrating it must have been, particularly regarding the support you received during your live chat.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Amazing customer service
Amazing customer service, special thanks to a lovely lady called Sonya at Stratford store I believe it was, who helped me get a bag that was out of stock online. 5* all the way.
August 22, 2026
Unprompted review
Reply from Kurt Geiger
Hi Kerry,
Thank you so much for your wonderful 5-star review! 💛
We’re delighted to hear about the amazing customer service you received, and we’ll be sure to pass your kind words on to Sonya at our Stratford store. It’s fantastic to know she was able to help you find the bag you were looking for, even though it was out of stock online! 👜✨
We really appreciate your support and are so pleased we could help make your experience a 5-star one!
Regards,
Team Kurt Geiger
I love Kurt Geiger the quality is…
I love Kurt Geiger the quality is beautiful and their items make you feel very special
August 21, 2026
Unprompted review
Reply from Kurt Geiger
Hi Clot,
Thank you so much for your wonderful 5-star review! 💛
We’re delighted to hear how much you love Kurt Geiger and that the quality of our products makes you feel so special. It means a lot to know our pieces bring you such joy! ✨
Thank you for your continued support, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
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Sent size 10.5, I purchased a size 10
I purchased a size 10 for my dad’s 93 birthday, they sent me a size 10.5, since it was on sale, it’s a final sale. I contacted customer service and said I was sent the wrong size. Too bad…final sale. Even the size chart conversion said that size 44 is size 10 US. Never again, bait and switch.
August 17, 2026
Unprompted review
Reply from Kurt Geiger
Hi Diane S,
We’re very sorry to hear about this experience, particularly as the shoes were purchased as a gift for your dad’s 93rd birthday. We understand how disappointing it must have been to receive a different size from the one you ordered.
We appreciate you bringing the sizing and sale-item concerns to our attention. We’ll ensure your feedback is shared with the relevant team for review, particularly regarding the size information displayed on our website.
Thank you for taking the time to share your experience.
Regards,
Team Kurt Geiger
The refund process is appalling
The refund process is appalling! It will take up to 3 weeks to get my money back! I will not buy again!
August 3, 2026
Unprompted review
Reply from Kurt Geiger
Hi Friend of Ted,
We’re very sorry to hear about your experience with the refund process and understand how frustrating it must be to have to wait for your money to be returned.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Absolutely disgraceful
Absolutely disgraceful. I have bought many times over the years from them and have never encountered a problem before. This year I had three attempts at purchasing a pair of sliders, and each time was sent the wrong size. Obviously had to return them. Someone or some people are sending out the wrong sizes and are not aware of the continental/Uk sizing. I complained each time to Kurt Geiger about this problem and that they needed to look into it. All you get is a very apologetic email about how sorry they are. This doesn’t help the fact that you’re waiting days to get a refund, and in the meantime, all your size is sold out. There was no attempt to sort out the issue for me and send me the correct size EVEN AFTER MY THIRD ATTEMPT! Im sure this review will receive another “we are sorry “ reply. What good is that to me? Am I supposed to continue attempting to buy a pair of shoes in the size I ordered? Or am I supposed to buy two pairs of shoes in various sizes so I can send the wrong size back? Ridiculous
July 10, 2026
Unprompted review
Reply from Kurt Geiger
Hello LuLu,
We’re truly sorry to hear about your experience, particularly as you’ve been a loyal customer and have now received the incorrect size on three separate occasions. We completely understand how frustrating and disappointing this must have been.
We appreciate that an apology alone does not resolve the inconvenience caused, especially when you’ve had to repeatedly return the wrong items, wait for refunds and then find that your preferred size has sold out. Your feedback regarding the sizing and fulfilment issues is extremely important, and we’ll ensure this is shared with the relevant teams for further investigation.
Thank you for taking the time to provide such detailed feedback. We’re sorry that we’ve let you down on this occasion.
Regards,
Team Kurt Geiger
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