Lebara Mobile (UK) Reviews 

The girl who answered my phone solved my problem

Very patient CS agent as I work through a very frustrating situation! I was grateful for his help .

Great costomer care i was talking to shoheb he did best service

Excellent customer service from Devansh at Lebara. He was friendly, professional, patient, and very helpful in resolving my issue. Really appreciate his support and great attitude. Thank you, Devansh!

My call to Lebara customer support was a very pleasant experience. Aman.P who attended my call was very cordial and patiently helped me with my queries.

Jakshay was very kind and helpful, and got me out of a tricky situation as I had run out of data. He helped me with my settings which was very helpful too. I highly recommend Jakshay.

Needed help with roaming in Canada and was helped by Siddh.

Fabulous service by Vikas. Our service provider EE was at fault and we had to cancel with Lebara unfortunately but their customer service was excellent and we will return to them when we can. Highly recommend.

Devanesh was very helpful but I am concerned that I was not warned that system issues during transfer might arise which this should be warned to new customers especially when no landline connection exists.
Lebara should include this in their sign up information

Great talking to you

Happy to receive the assistance from Mr. Ajinkya Shejwal. He has done a great job and sort out the issue successfully. Great experience with Lebara!

One of best Customer service from a Labara i love this thanks a lot for a bing a support me love you 😘

SPOKE WITH PRANALI - VERY GOOD & HELPFUL SERVICE FROM PRANALI - FIVE STAR RATING
THANKYOU - MUCH APPRECIATED..

Very quick response. Vikas sorted out the issue professionally and nicely.

Great service from Bilal Shaikh. He managed to resolve my SIM card issues very efficiently and was extremely helpful.

There chat line gives you an option to chat to real person not AI

My friend had problems with her phone service for several weeks, which were unresolved.
Following my poor review submitted on Friday 14 August about Lebara support, a manager (Karan) phoned me that very afternoon and said he was personally taking charge of the case. He said everything would be sorted out on Monday 17 August, which it finally was!
It's a pity that it took a poor review to actually prompt some positive action from a manager, who did resolve the issues, which should have been sorted a lot earlier.
My wife and I switched to Lebara in 2023, and we have been pleased with the service.
However, if there's a problem, it takes too long to resolve, as their support systems need to be more integrated to avoid unnecessary repetition when phoning the helpline.

Today, I contacted Lebara customer service regarding an issue with my network and spoke with Ajinkya Shejwal.

Ajinkya was extremely helpful and provided the perfect solution to my issue. What I particularly appreciated was that he stayed with me throughout the process until the issue was fully resolved.

I really appreciate his patience, effort and excellent customer service.

Great job, Ajinkya, and thank you for your help!

Nikita Shewale provided brilliant service - hassle free and very patient!

For weeks i have internet conextion issues. Today even i was in a city i did not had conection i have to use wifi to reach the service customer. When i did, it was horrible, a very rude lady didn.t help and didn.t solve anything. Later, i contact by bot chat and i did all checks and it was nothing related to my phone. It.s their service. Then, i contact with an agent, the same one, and when i did i informed about this, they cut the chat. So, still with the same issue and thinking in to leave this company.