Lenson Reviews 

14,919
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

The price was so good and the product was exactly as I expected, and it was original hylo dual eye drop!

Company replied

Rated 4 out of 5 stars

My rating would have been 3.5 so i put 4 because 3 is too low. Actually the main thing that is holding me from rating Lenson a 5 star is the shipping& delivery times. In overall, very good prices... See more

Company replied

Rated 5 out of 5 stars

I'm satisfied with how the delivery was handled. I was able to track my package easily and received updates at every step. Everything went smoothly and the order arrived on time.

Company replied

Rated 5 out of 5 stars

I was pleased with the customer support service—fast and efficient! I chose the wrong lenses, and the staff member was very helpful. The online return system is well-organized.

Company replied

Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Lenson AB grundades år 2004 och har sitt säte i Stockholm. Vår affärsidé är att ha marknadens kundvänligaste erbjudande av varor och tjänster inom ögon- och synvård.

Written by the company

Optikexperter
Ögonhälsa och syn är vårt fokus och vi vill hjälpa dig att ta hand om dina ögon på bästa sätt! Kontakta våra optikexperter på kundservice för råd på 020-455 455 eller maila support@lenson.com.
Leveranser och returer
Vi har otroligt snabba leveranser på våra lagervaror - ofta har våra kunder sina kontaktlinser hemma i brevlådan nästkommande vardag! Vi erbjuder 90 dagars öppet köp på kontaktlinser, tillbehör och solglasögon samt 365 dagars öppet köp på glasögon. Returen är gratis!
Clickand Reload™
Vår smarta funktion Clickand Reload gör att du enkelt, med ett fåtal klick, kan beställa samma laddning linser som senaste beställningen. Vi räknar ut när dina linser borde vara slut ifall du använt dem frekvent. Ett påminnelsemail skickas till dig och därifrån kan du enkelt klicka dig vidare för att beställa samma laddning igen.

Prisgaranti

Det är viktigt att du känner dig trygg när du handlar hos oss.

Det är viktigt att du känner dig trygg när du handlar hos oss.
Om du skulle hitta en identisk produkt till ett lägre pris hos en annan svensk nätbaserad återförsäljare, inom 14 dagar från köpdatum, betalar vi tillbaka mellanskillnaden på produkten.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.5

All reviews

(14,919)

1,468 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy Tracking and On-Time Delivery

I'm satisfied with how the delivery was handled. I was able to track my package easily and received updates at every step. Everything went smoothly and the order arrived on time.

June 15, 2025
Lenson logo

Reply from Lenson

That's incredible to hear! Thank you for the wonderful review and welcome back. // Rut

Rated 5 out of 5 stars

Good service

Good service, Good prices

May 16, 2025
Lenson logo

Reply from Lenson

Hello Farhad,
Thank you for your time to leave feedback to us! Glad to hear that you are satisfied with service and price!
Kind regards/ Johanna

Rated 4 out of 5 stars

The delivery was fast

The delivery was fast, but it was delivered to my neighbor's mail box, so it took 3 days more to fix the problem because my neighbor was on vacation.

March 24, 2025
Lenson logo

Reply from Lenson

We're sad to hear about the mix-up! Thank you for your patience! // Rut

Rated 4 out of 5 stars

My rating would have been 3.5 so i put…

My rating would have been 3.5 so i put 4 because 3 is too low. Actually the main thing that is holding me from rating Lenson a 5 star is the shipping& delivery times.

In overall, very good prices and condition of products.

It is stated that it could take up to 2-5 business days for the free delivery however my products were shipped a week after I placed my order, plus it took 7 more business days for delivering so in total I had to wait 16 days to get it (considering the weekends as well).

March 13, 2025
Lenson logo

Reply from Lenson

Hello Efthymios,
We try to offer varying options for transportation so that everyone can find a good option for them. The reason as to why your order took 5 days (excluding weekends) is that your product is an order item, which means that we have to recieve it before we can send it to you.
Thank you for the patience and we're happy that you're satisfied with the product. // Rut

Rated 2 out of 5 stars

Late delivery

December 3, 2024
Lenson logo

Reply from Lenson

Sorry to hear that you are dissatisfied with the delivery. We offer several delivery options on the checkout page, there might other options that are better suited for future orders. /Malin

Rated 1 out of 5 stars

Higher price for subscription

I signed up for a subscription a few months ago with Lenson and paid a higher price than they currently charge for my type of contacts. I checked the price for the last 30 days, 332 SEK, but I was charged 458 SEK per packaging. I will not order from Lenson again.

February 25, 2025
Unprompted review
Lenson logo

Reply from Lenson

The price set-up for subscriptions is based on list price + 10% discount + free freight. You are welcome to terminate your subscription at any time. For more info or if you need assistance please contact our customer service. /Malin

Rated 5 out of 5 stars

Very competitive price

Very competitive price, attractive offers and above all the delivery is very fast. I recommend without problem.

January 7, 2025
Unprompted review
Lenson logo

Reply from Lenson

Thank you for your feedback!

Rated 1 out of 5 stars

i never receive my lenses.

i never receive my lenses.

November 29, 2024
Lenson logo

Reply from Lenson

Hello! We can see that your order was sent out the very same day as you placed it. If you have not yet recieved it - please contact our costumer support and we can help you by placing a free replacement order! // Rut

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