Good product, but poor service & nil comunication!
When the parcel arrived in 7 days, I thought it was reasonable, from Jersey, but 1 item was missing & no documents!?
After waiting a week, in case the missing item was following, I had to request clarification. The reply took 2 days & was an emat message to say that the missing item is on back-order... No indication of expected delivery date & no option to order a replacement, or to cancel!? Pretty poor customer service really, which has lessened my opinion of the company!
Reply from LightRabbit LED Lighting
Hi David - Thanks for your review. It may not be of any comfort now but we are aware of an issue where emails that leave our notification system age getting bounced by certain spam filters. This is an issue our IT guys are aware of and one that will be resolved in a software update at the end of this month. All emails sent directly to info@lightrabbit.com do come directly into our own email server and will be responded to promptly - the issue is limited to outbound from our notification system. We have only just been made aware of this via another Trust Pilot review!
Kind regards,
Mary
LightRabbit Customer Care