Lilysilk could easily have had a 5 star review but for poor communication at the beginning. I ordered two sets of pyjamas for a Christmas present for my wife at the beginning of December and other than the original confirmation of purchase email I received no further communication or update until I chased them a week later. The original receipt stated you could login and track the order status but unfortunately for a week the status on my order was never updated from the original 'order confirmed'. This is where Lilysilk's customer service stepped in (in a really good way!). I contacted Lilysilk by email with my worries and they replied the following day, had sorted everything out and confirmed the order would be with me soon. Two days later two boxes of beautifully made silk pyjamas arrived by DHL.
There is heaven on earth,first off let me say I've never wrote a review for anything ever.I am compelled by the service that I have been provided with by this company.my silk duvet is gorgeous,previous duvet was seemed after 25 years this seems separate.replaced it with a 19 momme seamles duvet.2 pillowcases 25 momme.I'm looking forward to my next purchase I would highly recommend this company.
Have purchased 3 sheets and summer doona from Lilysilk, absolutely best quality - previously purchased elsewhere before finding Lilysilk and the quality was nowhere near as good as these. Love all the colours too... will definately be saving up for more sets and the winter doona too. Even though I am in Central Western Queensland, Australia, the postage is quick and everything is packed well to avoid any damage. Have recommended your Company to others also.
I received my pillows cases within two days after ordering. They look elegant and feel wonderfully soft and smooth. I was a little concerned about ordering from a company outside of the US, but I didn't have to worry - excellent service, excellent product. I will buy more from this company. The fabric is rich and beautiful. I ordered the ivory and it is a nice, soft subtle color.
Received the pillowcases-19 momme, quickly. Washed and air dried them-quick touch up with iron. Surprised at how amazing they feel-not slippery as I expected-which is GOOD! Just smooth, similar to cotton sateen but lighter. I will be ordering more!
I hope to use Lilysilk again. The quality is excellent and the service great as well. I ask for additional length at the hems of my items and was accomodated without question. Thanks to all the Lilysilk staff for such delightful results.
I decided to test LilySilk by ordering a pair of pajamas for my husband before going for the silk sheets as well. My husband suffers from advanced Parkinson's Disease, and turning in bed is difficult. Silk helps a lot! It is important that the pajamas are not too long, however, so that the person with Parkinson's does not trip. For that reason, I ordered custom sizing (paying extra, of course). I specifically stated the length of the trouser legs and made a point of saying that the inseam must not be longer than 27". Unfortunately, they were too long, and I will have to pay to have them hemmed to the length I asked for. Having said that, the fabric is beautiful, and my husband likes the feel of the pajamas. The shipper was responsive to my requests. I am considering ordering the sheets, but am wary.
We saw the reviews and believed this would be a great comforter. It is very warm and we were pleasantly surprised of the quality. I had purchased a silk comforter in Beijing about 10 years ago, and was very satisfied. This one shows that manufacturing techniques have improved with time. The most surprising aspect of the purchase is that the web site promised a 3 to 4 day delivery. We ordered on a Saturday and as promised the package was here at my door step on Tuesday. Monday, I received a text alerting me to the delivery. Great touch! I would recommend this company without any hesitation. Thank you all!
The quality of the silk is outstanding, as advertised, much nicer than one I bought from another retailer. More expensive, but worth it. They threw in some extras, too (scarfs & gloves). Very fast shipping from China, too. I will be a repeat customer.
I was extremely satisfied with the knowledgeable, helpful and friendly person who took my order and the delivery came on the promised date, the item was in perfect order - I can highly recommend this company and will use them again.
I was given an incorrect shipping number and did not get my item. I had to call Fedex and deal with trying to track down what happened. I luckily paid with Paypal and got a full refund with their help.
I can't say enough about my pillowcases I received.. High quality, quick shipping, reasonable cost, and they're beautiful! At some point when I have the extra money, I'm planning on getting a full sheet set. I can only imagine how amazing THAT would feel!
I purchased a queen size silk charmeuse cover for my 10 year old silk comforter. The white silk cover is lovely and cost only $50 more than it would have cost me to purchase Habotai and recover it myself. The silk nightgown I purchased XXL was WAY too small, but it was lovely.
Everything arrived within 3 days. I am very happy and trust that when i return the silk nightgown all will go well.
I had a special request for some custom sized pillow slips & found Mike so courteous & helpful. My order was processed like lightening & my pillow slips made posted & received in less than a week! The silk feels amazing, the colour true to the website & the workmanship very neat. I was even impressed with the packaging. Well done Lily Silk...I will buy again!
I was wary to buy from China but I was more than pleasantly surprised! I ordered a duvet set on a Friday and it arrived on Monday, well packaged and was very pleased with my duvet set!! Absolutely beautiful quality silk, well made and a nicer colour and design than it looked on the website, a first! I have bought silk pillow cases from John Lewis before (at well over twice the price!) and there is no comparison in quality to the Lily Silk ones. I am already planning my next purchase… If you want superb quality silk at reasonable prices then I can't recommend Lily Silk highly enough (and I'm very fussy!!)
The satin pillow cases feel wonderful on your face. Very soft and smooth. They are easy to care for. Hand wash in cool water and hang to dry. Not necessary to iron. Very nice product. Highly recommend.
The site made it easy for me to order and the choices were amazing. The pillowcases arrived a little later than expected, but I was delighted with the quality and would recommend your product to anyone looking for that 'something special' .
I am very happy with the silk pillowcases in coffee I purchased from LilySilk. They arrived in less than a week and shipping was free. I'm sleeping better and love the luxurious feel of them beneath my head. It's a big plus the pillowcases are so easy to care for. I wish I purchased them years ago! I will be buying more in some of the other lovely colors very soon. Thanks LilySilk :-)
I've been thinking of getting silk bedding for a while, and when I was at the CNE (Toronto) this year, the lady from the silk bedding booth recommended LilySilk to me. I am glad I listened, as I found exactly what I wanted: easy navigation through website, prompt delivery and an excellent product at an affordable price. I would recommend LilySilk to anyone who wants to indulge oneself without paying a fortune.
Ordered late on a Monday night, quickly confirmed order and dispatched on Tuesday night. Very quick transport from China - arrived on Friday morning. Cannot fault a single part of the experience and highly recommend.
I was not that happy about buying silk pyjamas online but i thought i would give it ago anyway and the company was more than happy to send me samples of the silk that would be used for my garment.I did go ahead and order a set of pyjamas and in a about three days my order was delivered and were of the most high quality and were manufactured to the highest quality also.I would be very happy to say that you will not be unhappy in any way with the service or the goods you buy.I am already thinking of buying another set of pyjamas.
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