I purchased my Rolex from this site and everything went well starting from the order to my doorstep. I was helped by a very kind phone op and he was very knowledgeable about the watch I wanted. Afterwards they shipped the watch shortly after and I received it within 5 days. The watch is perfect. The certificate of authenticity as well as the papers were all in there as stated which was important to me. Thank you.
One of the common reasons people go for luxury watches is to give a memorable gift to someone dear. If the watch is not delivered on time as promised.... Then you guys are ruining the big day.
If you have delivered 1000 of watches on time no body cares but if u fail to keep up one promise that will be remembere and the result will be one star rating like this one.
I purchased my watch on the website and the price seemed too good to be true compared to that of which I saw at the mall. I called in to ask some questions about how it can be so cheap and the explanation was given which made sense to me but too long to explain here. After that I went ahead with my purchase and the watch was sent on time. I received it in pristine condition, authentic, and most of all saved a buck or two. Great deal and I would come back for more!
This site has given me the best service as far as on the phone and on e-mail. I had a million and one questions which were all answered and I was taken care of from start to finish!
My watch arrived on time and it is beautiful :) Thanks again for the great job and I hope you guys keep it up!
I bought a Rolex for my wife and it came to me on time. The authenticity was confirmed by the Rolex dealers and I can't wait to give it to her for Christmas. Once again, it was an easy buy for the price and a great experience overall.
I would give these guys a break, it's the Holiday Season and stuff gets hectic. I know because I am working this Holiday Season and it is a trainwreck. Anyways, from their point of view, I'd say they handled it pretty well. My watch came in on time and without any problems as promised.
Very good at the start, i.e. answered telephone calls and emails very quickly.
I was advised the watch I ordered and paid for was in transit and would be available in a couple of weeks.
After two weeks I have sent two emails and left one voice message after calling several t
times during the day that were not answered.
Will still keep trying to get update on status of my order.
I have never quite had an experience like the one with Luxury of Watches. From start to finish I was taken care of and even offered some extras as a token of good will with my purchase. This is going the extra mile for me because they chose to go above and beyond in order to meet my expectations.
I'd say service-wise I was given a lot as I sent over 10 e-mails and they were all answered. Being a busy man, I do want to say I thank them for giving me their time, in the midst of all this Holiday chaos, to have one purchase that doesn't make life any more chaotic, is worth the while.
I have received my watch yesterday, and it's absolutely fantastic. I would buy from Luxury of Watches again and also recommend this site to my friends. A+
I ordered a watch and my credit card was charged soon after. A few days went by without information about the shipping of the watch. I emailed them about the status of the order and they responded "Should we go ahead with the order" and I said yes Meanwhile the price of the watch went down by almost $30.00 at Amazon. Another e-mail to them about the status of the watch and matching Amazon price; no response. Eleven days gone by and no news about the the watch. Finally, I cancelled my order and money was returned without an apology.
I purchased what was described as a new, genuine Rolex Oyster Perpetual Datejust watch from this merchant.
After only a couple of months' wear, the bracelet on the watch stopped closing, thus rendering the watch unwearable. Needless to say, this was not the standard expected of a new, genuine Rolex.
Nevertheless, thinking that only a minor adjustment was required, I recently took the watch to my local Rolex dealer. There, they advised me that the watch had been refurbished with non-genuine Rolex parts and been polished to conceal wear and tear.
I immediately contacted the merchant but they failed to accept any responsibility, offer a solution or to honour their purported guarantee of authenticity.
Ordered luxury watch from Canada. Smooth process, product delivered as ordered, no surprises (duries cost me an arm and a leg, but has nothing to do with seller). Would and will order again.
First of all, I was impressed with the way the website was done so beautifully. Kudos for the presentation, it actually made me feel safer about buying as it didn't look like some newbie high school student with Frontpage made it.
But being the skeptic, I called in to question their authority and indeed they proved authoritative about their knowledge and prowess in their products. They passed my test and of course, the price was to my advantage which is what piqued my interest in the first place.
All in all, I would say it was a great experience. The whole process was seamless for me and I would recommend this place to my friends and family. Cheers.
My Bulova Accutron watch that I purchased is a high quality watch, although it tends to run a little slow (it's mechanical). The delivery was very fast and well packaged. Thank you. Regards, Roger.
I was really impressed with the way they took care of my needs. I asked if my watch could be expedited as it was a Christmas gift and the phone rep went out of his way to rush order the watch and ship it to me on time as it was out of stock. I am lucky that they could even do this for me, and I am sure my wife will love this watch. Thanks again. Very satisfied.
Really enjoyed my purchasing experience at this site. I highly recommend them.
I did a lot of research online for the watch I wanted and I have to say Luxury of Watches competes on all factors with all competitors when it comes to price. This was the most important factor for me.
Besides the price, the service and logistics were great. No complaints. I would definitely recommend to my friends and family.
I bought myself a nice present before Christmas. I knew what I wanted and it was delivered to me on time. No games, no gimmicks, just solid direct service. That's what I like as I'm not fond of BS that internet companies these days are capable of. The phone operator I spoke to was a standup guy and I would like to buy from him again in the future. Thanks guys.
I wanted to purchase a white ceramic Chanel J12 watch for my fiancee for Xmas. After researching the watches I only had one concern...size. It comes in several diameters ranging from 29 mm up to 40+mm. Before ordering, I called and spoke to a salesman and explained my concern. I knew I didn't want the largest of the watches. He asked me what watch she was currently wearing and that was a TAG. He told me TAGs were 29 mm and that would be my best choice. He also said that the 29 mm was the most popular white ceramic Chanel J12 women's watch. That's what I ordered.
Well...the TAG wasn't 29 mm and the most popular Chanel of this type isn't the 29 mm one, it is the 33 mm. I called to see if I could exchange it and sure...with a 9% restocking fee! Over $400, for relying on the salesman. I feel like I got screwed by the salesman and Luxury of Watches. By the way, this isn't my first purchase from Luxury of Watches, but after this I will never buy from them again or recommend them. I still have several weeks before Xmas but I don't know what I can do. I feel stuck with a watch that cost over $4700....the whole mess sucks. Don't listen to their recommendations and, based on the way I was treated I would recommend purchasing your watches from some other dealer other than Luxury of Watches.
Usually I get unresponsive and almost shady dealers. This time I was greeted with someone very attentive to my questions. Even still, I wanted to see what the product was like and it was pristine! I am glad to have purchased from Luxuryofwatches.com and will do so again in the future.
I love the prices here. Almost didn't believe it was legit but how can a site that looks this great not be legit? As a former web dev and designer I can tell a lot of work went into building it. But JUST to be sure, I called in to poke around and ask some questions. The phone rep was indeed expert and so I went ahead and made my purchase. Saved a ton of money, and now I can enjoy it with this pretty watch I got!!
i had a great experience with luxury of watches. they have the best price compare to any stores. easy to communicate, answered all my question before ordering. i was worries because it was first time ever spending alot of money through online store. but luxury of watches processed my order and shipped it very quickly. i had my watch in just few days. great store to deal with, i would order from them again
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