I had a TERRIBLE EXPERIENCE WITH THIS COMPANY .. RUDE UNHELPFUL STAFF. I RECEIVED A BROKEN PRODUCT POORLY MADE , BADLY PACKAGED AND GUESS WHAT - i STILL HAVE A BROKEN $ 630 - PIECE OF CRAP IN THE CARPORT. MADISON SEATING / FURNITURE OF AMERICA OFFERS NO HELP AT ALL. UPS DENIED THE CLAIM AFTER 8 WEEKS OF CALLING EMAILING AND INCREDIBLY RUDE UNRESPONSIVE CUSTOMER SERVICE, THEY OFFERED TO REPLACE ONE PART OF THE BED, CRAZY AND VERBOSE EMPLOYEES - WHO ARGUED INSTEAD OF HELPED.
AFTER 5 WEEKS OF NO RESPONSE I BOUGHT A BED AND STILL HAVE THE BROKEN ONE IN THE CARPORT. TOTAL RIP OFF.
I would rate zero stars if it were possible. I paid $700.00 for an "open box" Leap V2 chair and received a used, broken (seat adjustment lever broken off) chair that was covered in some type of orange film and improperly packaged. There were gouge marks all over the bottom of the seat where it looked like someone used a screwdriver (repeatedly) to try and remove the seat bottom. Any damage that was done to this chair in shipment was obviously caused by their poor packaging and I let UPS know this after the company filed a bogus damage claim with UPS! I sent the chair back and was told they would send a check instead of issuing a credit to my charge card. If I wanted an immediate credit, it would be less the 3% fee that Amex charged them to use my card! Amex didn't agree with that, obviously and they are now investigating this company's practices. Totally rude, unprofessional staff who argue instead or resolving issues. I wish I would have done more research before buying from this company as there are a TON of negative reviews online. It appears at least 40% of the people who do business with them are unsatisfied. Looks like the site with the greatest percentage of good reviews is theirs. Go figure! Do yourself a favor and spend more money for a new chair with a factory warranty. There is a big difference between "open box" and USED. Steelcase and all of their dealers ship for free.
So after spending quite a bit of time googling around and researching online companies for my big purchase, an Aeron I had been saving up for for a while, I had settled on madisonseating.com because of its great reputation. I must admit that I was a little nervous after making submitting my order (I mean, who isn't a little nervous when making any online purchase these days, right?... ) but as it turned out, I needn't have worried. The chair has arrived, and well within the promised time frame; my poor back has been thanking me ever since!:) I would not only purchase from them again, but I would also recommend them to friends and family. -Peace
Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help.
Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80...meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company.
Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place...even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here.
i bought an office chair here - the aeron fully loaded. it came and it was too big for the small space that i have in my kitchen, and they took it back no questions! they ahve a great policy - 30 day money back guarantee!!! i got a full refund on the chair a week after i got it simply because i did not like the way it fit! i needed a new bedroom set, so i bought from them since i was so fond of their service. waiting for the bedroom set now, cant wait! great price for good quality bedroom set!