Reply from Mattress.ie
[REPLY]
- Reviews (128)
- Nigel Stanley
- 1 Review
2 year old sleeps all night !!!!
great service and value .
many thanks
Nigel Stanley
- Andy Tomecka
- 1 Review
Doesn't get much better than this!
I was totally swept away by friendliness and professionality of the staff. The website could be a bit better, the images are not very detailed, but still good enough to choose. And we did indeed chose well.
After I submitted my order they got back to me regarding delivery and actually offered delivery a week earlier then the website initially suggested. And indeed delivered it. When the delivery guys arrived and I told them it needs to go upstairs they didn't look very happy and once they saw the twisting staircase it didn't make them any happier but they just took the parts and brought them upstairs without problems. Professionals, indeed.
I didn't ask for assembly because I don't have problem assembling furniture but once I unpacked the parts I noticed there was no manual. It turned out to be no problem whatsoever because the bed simply can't be assembled in a wrong way, it was all immediately obvious. Again, I was afraid that it won't be very sturdy given how easy it was to assemble but I was proved wrong as well. The bed holds together via massive metal screws and once assembled it seems to be made from one piece.
What to say more? Simply awesome!
- Denise Keogh
- 1 Review
Great quality mattress, punctual delivery but hesitate to deliver to 1st floor apartment rather than entrance way.
I'm loving my new mattress and I'm happy that I've invested in restful sleep. The website was easy to order from and they kept in good contact and we're flexible about a deliver time that suited me. The only complaint I would have is that the deliver guy advised that they only deliver to the door and I live in a first floor apartment and was on my own. Thankfully he obliged and helped me get the mattress up the stairs. I would advise other customers to confirm deliver specifics on the phone before delivery.
- Anne-l
- 1 Review
very happy customer
I cannot fault the service provided. I needed a custom size mattress & customer service staff were most helpful & efficient, a pleasure to deal with. Mattress received was exactly as ordered, delivery men helpful & on time. I will use again & recommend to others
- Lesley O'Callaghan
- 1 Review
Sleeping like a baby
I received the Visco 3000 mattress yesterday and had a great nights sleep. I was surprised when it arrived rolled up as I thought it wouldn't be thick enough but it is. The only thing is there are gaps on either side of the bed so it doesn't fit perfectly but it's ok.
- Padraig Butler
- 1 Review
Good service and met requirements
Good company that had excellent customer service and delivered product as commited on time. I was happy with quality of the product received. Only negative was that the product came from the UK and was not an Irish made product even though mattress.ie is an Irish company
- Mary and John Sutton
- 1 Review
Reliable- organised delivery, with good communication, and pleasent manner.
Matress ie , as agreed deliverd the 2 matresses as agreed, infact a day early, no bad thing !, they telephoned first to let us know, and then arranged the delivery to the house, as they were delayed they phoned again to let us know.
They are very comfortable, so thanks again,
Reply from Mattress.ie
I'm delighted that you got your mattresses ahead of schedule and your happy with their comfort. It was our pleasure.
With thanks,
Eugene Burke
Customer Service
- michael cahill
- 1 Review
top class mattress
the service was great the price was good and my nights are really comfortable great mattress thank you
- John Dunne
- 1 Review
Surprisingly efficient delivery and great sleep now on memory Foam mattress!
We ordered on line, very informative details available on line too and delivery swift. Bit of a shock when we saw king size memory foam mattress rolled up like a carpet! Delivery man saw my face but re assured me that mattress, when laid out ,would rise, which it did. A great sleep had that night. We have recommended you to friends at work. Thank you.
Reply from Mattress.ie
We're delighted to hear that you're happy with your product. Thank you for the encouraging feedback. In particular, thank you for making a recommendation to your colleagues. It's a sure sign of a happy customer. :)
Regards,
Eugene Burke
Customer Service
- Nusa Znuderl
- 1 Review
Excellent product and delivery service
I was impressed with the delivery service: it could be scheduled on a Saturday when we are not at work, and delivery arrived on time. The product is also excellent so far.
- Lorraine O' Hara
- 1 Review
SOFT ON THE OUTSIDE WITH A COMFORTABLE CORE BENEATH
I found this mattress exactly as advertised. It has a soft comfortable feel and a cushioney relaxing feel when lying down. I have bad circulation and an artificial hip and all my aches and pains just slipped away when i lie on it. I find it hard to get comfortable normally but this has changed my opinion that a good mattress can change your way of sleeping. I am very happy with it and would recommend it to anyone. My husband cant praise it enough. It was delivered promptly and I found the website very easy to navigate. which made finding the right mattress a doddle.
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- Nicolas Baña
- Dublin, IE
- 1 Review
Good Client Service
I had a problem with one mattress that i bought here and after a couple mails they call me personally and they are solving the problem.
Thank Guys
- Ruth Savill
- 1 Review
Product good - but took 10 days to get here!
Product good, but don't understand why the post took so long. Not really acceptable if the mattress toppers are in stock and ready to go.
Reply from Mattress.ie
Thank you for your feedback. Our records show that you ordered your topper on Dec 30th and received it 7 business days later on Jan 9th. Please bear in mind that over the New Year period, different companies can have varying holiday schedules. It's a common problem at that time of year and can lead to minor delays.
I'm pleased to hear that you're enjoying the product however and look forward to serving you again.
Kind regards,
Eugene Burke
Customer Service
- OicheMhaith
- 1 Review
Excellent service, delivery and above all Sleep
Good choice in Irish bed maker
- Jonathan Baldwin
- 1 Review
A1!!
A1in every aspect. I never thought you could get a mattress including delivery for so cheap and so little hassle
- Yvonne Friel
- 1 Review
Fantastic
The service was efficient and prompt. The mattress is fantastic. I may well be sending more business your way as family and friends were so impressed to that they have take your web address to look at buying for themselves
Reply from Mattress.ie
Thanks so much for your positive feedback. It means a lot. We pride ourselves on providing the best customer service, everytime. Also, I'm delighted that you've recommended us to family and friends. You can't beat a referral from a friend!
With thanks,
Eugene Burke
Customer Service
- Elaine Bennet
- 1 Review
Fast and efficient service
mattress delivered within 5 working days in perfect condition and very comfortable
- Neil Dardis
- 1 Review
excellent company, great pricing with pleasant communications.
The item is great just as described, delivery was prompt and efficient. Will be using again.
- Maureen
- 1 Review
No more counting sheep
Slept well last night after my first night on an new mattress. Wish I had got it sooner.
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- Little Kev
- 1 Review
Great Service, Great Mattress
The website was very easy to use. Ordering was no trouble. As it was ordered over the holiday period I rang them to see how this would affect delivery. They were very pleasant and professional on the phone. We fixed a date that suited me for delivery which was met no problem. Delivery was promt and the delivery men were very nice and helpfull. The matress I got was great value and quality. Exceeded my expectations acutally. Would definitely recommend these to anyone. In fact a member of my familly has now just ordered from them too. Very happy all round!
Thanks Richard and all at mattress.ie.
- Karen
- 1 Review
Matresses I bought were fine but delivery time was unacceptable
I was waiting for these matresses for far too long. The representatives at your company promissed delivery dates which were not met, and they did not know where my goods were. I understand this was due to the delivery company collecting the goods from you then sending their van (with goods in the back) for its annual inspection. As far as I am concerned the delivery company should not be in business if this is their conduct - and as I said at the time they should have made a refund of the delivery charge. I expect to pay for service but that was not service.
Reply from Mattress.ie
Thanks for the review which was fair. The mattress did get lost and went with the delivery van for a DOE test and they items could not be located for a couple of days. Unfortunately we couldn't get any alternative sooner to the customer. It should not have happened. Apologies for the delay and for any inconvenience this may have caused.
Richard Moyles
- marie
- 2 Reviews
excellent service, both business like and personable-most impressed!
Mattress.ie were fantastic to deal with! I placed an order very close to Christmas and my expectation of having the ordered was high. Due to their workload it and proximity to Christmas it looked as if i would not get my order in time. However one phonecall to the company (I spoke with Richard ) resulted in them going to great lengths to ensure my order arrived on time. I was most grateful as I was expecting family home from abroad and it would have been stressful trying to accommodate everyone without new beds!!
Great service, excellent staff and very comfy beds!!
thanks, Marie, (Drogheda)
- Gene Flanagan
- 1 Review
Superb Service to be had...
from Mattress.ie! I'd recommend this great website to anyone I know who might be looking for a new bed/mattress to buy.
With Mattress.ie, everything has been hassle-free since I purchased a divan base plus a headboard. These items were delivered in time before Christmas 2012. Setting them up was easy-peasy!
Try this service from Mattress.ie and you won't be disappointed - guaranteed!!
- Laura Fagan
- 1 Review
Great company, no complaints!
Straight-forward, easy and efficient. Competitive price and good selection to choose from. Delivered on time and without problems. Definitely recommend to a friend - that always speaks for itself!!
- David Murphy
- 2 Reviews
Service with a smile!
I was really impressed with my delivery. The delivery men were professional and courteous, even keeping in touch on the day of delivery to update me on their proximity. The bed itself is amazing.......... soooooooooooo comfortable.
- Tomas Munoz
- 1 Review
Very bad quality product.
El colchón se ha deformado y no vuelve a su estado natural produciendo dolor de espalda. Una muy mala compra, sin duda no volveré a comprar.
Very good customer service, fast and satisfying. I have a solution, I do not know if it will fix the problem.
The purchased product of very poor quality, deforms and returns to its causing back pain.
Reply from Mattress.ie
Richard Moyles
- Deirdre McDonnell
- 2 Reviews
sleep well with mattress.ie!
I am very happy with my purchase from mattress.ie. Mattress is very comfortable, good quality and good value. The guys who delivered were really friendly and nice to deal with. They had the old mattress out and new one in place in a few minutes. It was really easy to pick, order and get delivery of my mattress even though it was close to Xmas.
- Julia Hansen
- 1 Review
initial delivery problem looked after quickly and in a very friendly manner
my original order got lost on the way so we only got the mattress a week later than expected. however richard looked after this and had another actually better mattress sent out. he was very friendly and helpful and it was a personal approach which means a lot.
very friendly and great customer service.
also very happy with the mattress :)
- Tony O' Leary
- 1 Review
Second time using Mattress.ie and again service and products matched expectations.
I ordered and then rang Mattress.ie asking for delivery asap. They were able to deliver in time and the beds and mattresses were up to the job.
- Mark Dalton
- 1 Review
one stop shop to drop off. :-)
Perfect to deal with and perfect for delivery. coulnd find fault if I tried. Will def buy from again if ever I need a mattress
- Gerard Daly
- 1 Review
- Sonya Purcell
- 1 Review
Great service, Great mattress
We bought a single mattress for a spare bedroom and were delighted with the mattress, our son who's 3 didn't want to get up it was so comfortable.
- Sitha
- 1 Review
Provide a great service.
Mattress.ie provide a great service. Great prices and the mattress is really comfortable. Delivery was quick and efficient. I can't fault this company. :)
- Amy Coakley
- 1 Review
Fantastic service, great customer care
Mattress.ie provide excellent customer service and very prompt delivery. I would recommend them to friends and family.
- Patrick J Farrington
- 1 Review
First class in every respect
They deliver exactly what they promise. We have been very pleased with the quality of the memory foam topper delivered.
- MIchelle Jordan
- 1 Review
Zzzzzzzzzzz
Beautiful new bed, arrived with 7 days, was my first time to put a bed together, no problems, sturdy and attractive. Mattress is very comfy,I rent my room; but nothing beats sleeping in your own bed.
- john higgins
- 1 Review
- Brendan Lawless
- 1 Review
Excellent service!
First off, treated very well, I ordered two matresses and a new bed frame got a call the next day to make sure I hadn't made a mistake ordering the two matresses. I did want the two but I'm impressed that they took the time to check, aside from that the new bed was easy to put together / the mattresses are great.
- Mary Lou
- 1 Review
thank you for everything
thank you for everything...you are my number one....
- mark bissett
- 1 Review
Mattress.ie Details
About Mattress.ie
At Mattress.ie we are committed to providing leading mattress brands and great customer service to our customers all over Ireland.
Everyday Low Pricing
No waiting for weekend sales or discount promotions, we always have the best prices.
Expert Advice
We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.
You can contact our customer service department at 1800 62 88 73, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.
Visit Mattress.ie
Contact Information
Galway
Ireland
