Memory Foam Warehouse Reviews 

2,451
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the mattresses are extremely comfortable, providing fantastic body support and durable quality for a genuinely restful night. People appreciate the great value, excellent product selection, and quick dispatch times when ordering online. However, some people mentioned issues regarding unexpected delivery delays, tracking errors, or receiving incorrect items. A few shoppers also noted that sorting out replacements or arranging collection for old items took longer than anticipated. Some customers experienced challenges with transit damage or finding customer support difficult to reach during these troubles.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality, comfort, and affordable pricing.... See more

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a wide range of differing... See more

Quality

People report positive experiences with quality, highlighting that the products are comfortable, supportive,... See more

Service

Customers consistently note positive experiences with service, highlighting promptness, professionalism, and... See more

Price

Reviewers highlight positive aspects of price, expressing strong satisfaction with the affordable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 4 out of 5 stars

We are very pleased with the mattress, which is comfortable and was a good price. Delivery was OK but not the best. The driver was on his own, handling a large heavy item, and needed my help. The s... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful on the phone on mattress products and provided a confident assurance that delivery would be the next day. Delivery was duly achieved next day - a Saturday morning. Rolled mattresses... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,451)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently excellent 👌

Consistently excellent 👌. I buy all my mattresses here for my glamping business and home

July 20, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that your order was despatched and delivered on time and you are happy with our service. Thank you for being a return customer, this really means a lot to us. We hope you enjoy many comfortable nights' sleep.
Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

All round good service

Delivered in good time, well packaged and product meets expectations.

July 29, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that your order was despatched and delivered on time and you are happy with our service. We hope you enjoy many comfortable nights' sleep.
Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Memory foam mattress good quality

Bought a memory foam single mattress and was pleased with delivery and customer service.they were very helpful and friendly.

July 28, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that your order was despatched and delivered on time and you are happy with our service and communication. We hope you enjoy many comfortable nights' sleep.
Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Very prompt professional service

Very prompt professional service. I was notified of a slight delay getting my order but it only delayed it by a couple of days. I'm very happy with my mattress. The quality and value are good. I shall shop at memory foam warehouse again if I need another.

July 26, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that you are happy with our service and communication. We hope you enjoy many comfortable nights' sleep.
Kind regards, Karen, MFW Customer Services.

Rated 1 out of 5 stars

Sorely Disappointed

We’ve had loads of wonderful mattresses from this company in the past but this last one was thin, flimsy and way softer than described.

July 26, 2026
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Reply from Memory Foam Warehouse

Good morning, Many thanks for your review and we are sorry you are not happy with your order which is for a 15cm deep mattress, and if you feel there is a manufacturing fault with the mattress, please email customerservice@memoryfoamwarehouse.co.uk and we will look into this. Kind regards, Karen, MFW Customer Services

Rated 5 out of 5 stars

Good product for the money

Good product for the money
Delivery service good and arrived in good time

July 9, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that your order was despatched and delivered on time and you are happy with our service. We hope you enjoy many comfortable nights' sleep.
Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Good company.

I didn’t really know what to expect for the price I paid but the mattress is great and was delivered within 48 hours. I would recommend this company.

July 22, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that your order was despatched and delivered on time and you are happy with our service. We hope you enjoy many comfortable nights' sleep.
Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Product excellent quality

Customer services were very helpful. Product great value and excellent quality.
Only criticism is delivery service was poor on our purchase.

July 22, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning,
Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards,
Karen, MFW Customer Services.

Rated 4 out of 5 stars

Good mattress but poor service

We are very pleased with the mattress, which is comfortable and was a good price. Delivery was OK but not the best. The driver was on his own, handling a large heavy item, and needed my help.
The service to recycle the old mattress was very poor. They promise to arrange it with British Heart Foundation, but it took nearly two weeks for BHF to contact me to arrange the collection, and then the pickup would be another 10 days away. Plus the (6 year old) mattress had to be in good condition to sell, or they would turn up at my door and then refuse to collect it. This is not a good "recycle-your-old-mattress" service.

July 22, 2026
Unprompted review
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Really quick delivery after ordering.

Really quick delivery after ordering.

July 13, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave us a positive review and thank you for purchasing your new mattress from us. I am pleased that your order was despatched and delivered on time and you are happy with our service. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, flexible practical
approach with good communication, as well as the mattress itself bring excellent.

July 14, 2026
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Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. I am pleased we communicated in a timely and positive manner and that your order was despatched and delivered on time. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

A few years ago we bought a mattress…

A few years ago we bought a mattress that split in two after six weeks, the next mattress we bought was okay but it started to flatten and became very hard and uncomfortable as there was no substance in it, causing sleepless nights. The mattress we have just bought from you has been great to sleep on and we have Great expectations that this will be the one for us in the long term. I would highly recommend your mattresses.many thanks.

June 16, 2026
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Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 2 out of 5 stars

Mattresses arrived damaged

Mattresses arrived damaged, they delivered another 2 within a few days. But I had to store the damaged mattresses for 2 weeks in my small narrow hallway. I did get them for a good price but I wasnt offered any compensation

July 3, 2026
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Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave a review and thank you for purchasing your new mattresses from us. I apologise for the transport damage caused by the courier and I am pleased we delivered the replacements without delay. Unfortunately, to collect the damaged mattresses on our own vehicle when its next in your area is currently the only option available to us without incurring more inconvenience and disposal costs to you. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Great service

Great service, fast delivery, great communication, great product. Thank you.

July 4, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. I am pleased we communicated in a timely and positive manner and that your order was despatched and delivered on time. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

SEAQUAL FROM MFW EVERYTIME!!

Product: Seaqual 20cm Eco mattress exactly as described.
I 1st experienced this product during a Haven holiday park stay, had such an amazing sleep I took note of the mattress brand & sourced it online through the Memory Foam Warehouse. Having used a Sealy mattress for several years which was honestly NOT a patch on this Seaqual mattress & I love that it's made using recycled oceanic plastics! Pleased it's a UK (Yorkshire) company. It was excellent value for this mattress, quick delivery and well-packaged. So comfortable that I returned the topper that i'd ordered as it really wasn't required! Their customer service was 1st class, responding to my emails well within the hour, 5 stars for that alone!!
Delighted with my purchase, would definately buy from them again.

July 3, 2026
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Reply from Memory Foam Warehouse

Good morning, Many thanks for taking the time to leave such a positive review and thank you for purchasing your new mattress from us. I am pleased to have communicated in a timely and positive manner, arranging for the return of the topper that wasn't needed. We hope you enjoy many comfortable nights' sleep. Kind regards, Karen, MFW Customer Services.

Rated 5 out of 5 stars

Delivery

Queried the delivery address which helped a lot as I had put a wrong one. Great customer service

June 30, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards,
Karen,
MFW Customer Services.

Rated 5 out of 5 stars

Delivery was ahead of schedule which…

Delivery was ahead of schedule which was a shtprise but ot a problem. This is the third mattress we have had from this company. All have been of a high quality.

June 21, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, thank you for purchasing your new mattress from us and for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Second Purchase after total satisfaction

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper.
This came as promised on time, as yet this has not been used but will be in the next14days.

May 31, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress topper from us and thank you for being a return customer, this means a lot to us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

The show room mattress was in a nnew…

The show room matress was in a nnew condition nothing wrong with it.

June 6, 2026
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Delivery man dropped the mattress off and collected the old one at the same time. Couldn’t be happier with the mattress as well- so comforted and so much better for my back problems! Thank you so much

May 21, 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattresses from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

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