Montway, Inc reviews

Montway, Inc reviews

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Beware of optimistic wording and think twice before giving your credit card info.

Beware of clever and potentially misleading conversation, and think twice before providing your credit card information. Definitely WILL NOT RECOMMEND. I hope this review helps everyone that has the patience to read it through.

I called Montway customer service on 4/16 to schedule a shipment for my Honda Accord from San Diego, CA to Bellevue, WA. I indicated the car needs to be picked up on 4/21 or 4/22 (Monday or Tuesday) since I'll be flying out the morning of 4/23. In all fairness, the customer representative sounded professional and polite. He said this is a common route and in addition, around 70% of all truck drivers are dispatched on Mondays and Tuesdays. Given that, he said there SHOULD not be a problem at all with the two pick-up dates I requested. As a courtesy, I mentioned that in case Monday and Tuesday don't work out, I MIGHT have someone at the pickup location to hand over the car, but that Montway will need to confirm the exact pickup date with me so I can decide whether or not I can accept the service, given my travel restrictions.

The representative then proceeded with collecting my credit card information. He did mention the deposit will be charged once they assign a driver and a pickup date. We ended the conversation on a good note. In a couple of days, Montway will contact me once when they find a driver.

As a customer, I would expect a representative to get my acknowledgement FIRST regarding the pickup time, BEFORE assigning a driver and more importantly, charge my credit card. That was unfortunately NOT the case. On 4/18 I missed a phone call from Montway because I was in a meeting. They left a voicemail saying they scheduled to pick up on 4/24 - the day after my flight out. They also immediately charged a $149 deposit on my credit card. Keep in mind they did this without my consent. I would have been perfectly happy paying the deposit if the pickup date were 4/21 or 4/22, but I expected an opportunity to deny the service if the proposed date did not fall within that range.

I called Montway and said 4/24 will not work, so they cancelled that date. I asked for a refund on my deposit while they continue to look for a driver for 4/21 or 4/22. I believe I deserve the refund because at this point, I effectively still don't have an assigned driver, and their policy states that a deposit should only be collected when a driver/pickup date is confirmed. Montway refused to refund the deposit, saying that I had offered to have a someone at the pickup location in case they could not do 4/21 or 4/22. However, like I stated earlier, I expected Montway to get my consent regarding the pickup time if it fell outside of my range, before charging the deposit in the first place. After being put on hold twice for a total of a painful 40 minutes, they still refused.

They said they can continue to look for drivers for 4/21 and 4/22, and that I would lose my $149 deposit if I cancelled the service. They also said 4/21 and 4/22 are just 2 days away and it's Easter weekend, everyone's busy, so they might not find anything. OK, now they are telling me this?! Why didn't they tell me about these foreseeable difficulties before, when I first booked the service on 4/16? If they did then I might have reconsidered and called out my restrictions more explicitly.

For what it's worth, I would like to advise future customers to be aware of Montway Auto Transport. Do not fall for optimistic wording, and do not assume they'll accommodate your travel plans the way you intended. Ask for your conversation to be recorded, and do request them to get your consent on the proposed pickup date BEFORE charging your credit card. Remember everything you say may be recorded, and they may use it against you, sometimes in ways that you may find outrageous as a consumer. I am not a difficult customer, and I rarely complain unless I feel I'm deceived. I lost my $149 deposit, and the time it took to write this review. I wish anyone who chooses to go with Montway Auto Transport best of luck. But my earnest advice is for everyone to stay away.

Thank you for reading.
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1st class

Very professional, I received my truck in a timely fashion with no damage. Would definitely use Montway Auto Transport again.
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Rare and refreshing to have this level of customer service and competitive pricing!

After using Montway a few times with positive experiences, we felt
comfortable to entrust them with a $100k+ vehicle. From the first phone
call, they took note of all our special requests (photos to be taken at
pickup, lift gate, enclosed trailer,and time frame requirements), and
worked to accommodate every detail. When the driver got to the location to
pick it up, and it was missing! He spent hours on the phone with us,
helping us talk to police and locate the vehicle. With his help, we
procured it and he busted his butt to get the vehicle to our location
before our flight left. What a top notch guy and positive outcome from a
potential disaster. Did I mention, they also quoted the best price too?! A
big thank you to Montway and Michael our driver, we'll be back!
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Best Transport Service Ever!

Montway offered the absolute best customer service. I knew it would take some time to find a carrier to haul our very large truck from the west coast to the east coast. Montway found a carrier in half the time, we thought it would take and at the lowest price! The carrier ended up being a local from our area & was the nicest person to deal with. He hit terrible weather having to travel the northern route from west to east and still came in during his time frame. We couldn't be happier! My heart goes out the driver (Doug) he really deserves ant outstanding merit.
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Exactly what I needed!

Everything was simple and I got a good price on my move. I was a little concerned about how my car hung out at the end, but when I called the company, he reassured me everything would be fine. And it was! Got my car picked up right on time Saturday morning in San Diego and it arrived on Wednesday morning in Plainfield. No complaints here. You can trust these guys :)
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Used for a second time and just as smooth as the first!

Our second time shipping our car with Montway and it went just as good as the first time around! The driver was very accommodating and flexible with our pickup schedule as we thought it would be a problem because our times were, what we thought, difficult. The car was picked up a day earlier than expected and made it to its destination with no problems at all. The whole transaction was worry free! Would definitely use Montway yet again and refer others to do so too!
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Safe delivery of car.

The people in the office were very good to work with - answered all of my questions promptly and set up the transport quickly. However, once that was done they referred my questions and concerns to the driver. The car was to leave Chicago the week of the "Polar Vortex" snowstorm and extreme cold which complicated bringing the car to meet the truck. (The truck cannot come into the city and you have to meet them near an I-94 exit.) I left several messages and finally got him to answer. He delayed the pickup for a day. Once in the city, he wanted me to come to Des Plaines to meet him. Finally we agreed on meeting at the original exit. Several hours later he was ready to meet me.

When I got to the meeting spot, I found out the reason for all the delays: due to the cold, he hadn't been able to get his truck to run for several days. He still thought he would be in Florida on the original delivery date. Knowing he wouldn't call to update on his arrival, I warned the people who were taking delivery. The car arrived the day after it was scheduled.

Everything was fine with the car and the delay was understandable due to weather issues. My only problem was getting good communication from Ivan, the driver.
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Awesome!

I had a great experience in dealing with montaway auto transport. Their customer support (talked to Rafael) was great right from my first call. I liked the fact that they confirmed all changes in an email immediately after I spoke to them. I was referred to them by a friend and I highly recommend them for your auto transport needs.
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Super fast shipping!

I was happy with the shipment. I shipped my car from MN to CA using Montway. The car was picked up much earlier than I expected, and was delivered after 5 days in CA. Car was also delivered in perfect condition.
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quality service with Montway Auto Transport!

questions were answered promptly and with clarity. communication with Montway and the driver was consistent. the car arrived on time as indicated by the driver and was in the same quality condition as when it was picked up. overall, Montway and the driver were reliable.
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This is a First Class Company! Pampered my Luxury vehicle from beginning to end!

Immediately after my phone call, I received all the information I needed (via email) in order to make an informed decision regarding who will transport my new luxury vehicle. Reputation and price were my priority. Montway Inc was truly exceptional. From beginning to end, the process was seamless. I was informed every step of the way via email or phone call from their professional staff. Alejandro, who picked up my vehicle was clean and meticulous. He loaded the vehicle (Southern Florida) in clean and enclosed trailer. My vehicle arrived in N.Y. (as promised) in a brand new trailer. Mike (from PLYCAR, LLC) delivered my vehicle. He too was also clean, meticulous and courteous, Montway Inc will ALWAYS be carrier of my luxury vehicles! Keep up the good work!
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Amazingly fast and easy!!

I was amazed once I accepted their offer with how quick the driver arrived to pick up my van for transport. (the next day!) Once picked up in California, he arrived in Texas in 2 days! I had updates along the way and he even was nice enough to wait at my house when he arrived a bit earlier than expected and I was at a dinner date! So very nice and soooo easy! Really these guys are the way to go! Great price, nice people, safe transport, speedy service!
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They delivered on everything they promised!

Everything was done perfectly from the reservation process to finding a transporter and the actual transportation to the delivery. Every piece was done to perfection. They give you a list of things to expect and when to expect them and they follow through with them each time. My truck was picked up on the date it was supposed to be picked up on and it was dropped off on the date was supposed to be dropped off on even with bad weather from coast-to-coast. I would definitely use them again if I had to transport another vehicle thank you !
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A+ Great service for coast to coast move in winter!

We contracted Montway to move our Subaru Outback in an enclosed trailer for a cross country move in December of 2013. The quote was within $100 of competitors' and only $200 more than the open trailer price. We also had the option of paying cash for a discount, which we took. The shipper showed up on time on the preferred date, a holiday weekend, and he was very thorough in his pre-load inspection. Our car shared the ride with a 1966 Mustang and a Lamborghini, so I felt good about its company!

The car arrived 4 days later, almost 5 days earlier than the quoted time. This was great news for us! The mover quickly unloaded, allowed us to inspect our car, and was on his way.

A+ experience with Montway. I would use them again without question!
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Coast to Coast EARLY and NO HASSLE AWESOME experience

I was a little nervous shipping my 1969 Z/28 cross country...Montway made it seamless and very economic...no problems in fact the driver was early. Trust your car to Montway you will be glad you did
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Pretty Good

Got the job done at a good price too. I just wish there was more control over when the pickups were going to be so we won't have to worry about the vehicle being delivered too early or too late. It's almost impossible to send and receive the vehicle personally, without friends helping you out on either end.
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Flawless Experience, totaly professional!

Everyone kept in great communication from start to finish. The driver was on-time and very professional. Competitive price and great service!
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Superb detail, speed, accommodation, care

Found Montway on Angie's List (a source I trust highly). Person at Montway was thorough and did not try to upsell me. Montway found a carrier two days later and the car was picked up for transport two days after that. Montway checked out the car at the dealership before accepting it for transport and noted a gash on the rocker panel. It was very easy when I received the car to contact the dealership and have them arrange for the repair (which cost a sizeable sum.) Driver who delivered the vehicle was also very accommodating. He accidentally left without leaving me the paperwork. I was able to contact him and he dropped the paperwork off to me later.
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received in correct time

I received my car in correct time. Montway, Inc offered me a cheapest way to ship my car from California to Florida.
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Impressive Service-Better than I could have Imagined!

Montway Auto Transport constantly kept in loop with up-to-date information on the status of my shipment at each step of the process via e-mails and phone calls. They offered cheapest bid and reliable service. I am certainly going to choose Montway again for my next shipment.

Montway, Inc Details

About this company

Instant car shipping Rate CALCULATOR at WWW.MONTWAY.COM - Display your price quote in less then 10 seconds. No hassle , No phone calls , No personal information - just a simple, competitive price. Montway, Inc has a Carrier License ( owns a car carrier fleet ) and a Brokerage License to access pre-screened and approved car hauling fleets across the nation. One of the very few BBB Accredited car transporters - completely licensed, bonded and insured! Delivering your auto and peace of mind!

Visit Montway, Inc

Contact information

Write to: info@montway.com
Call us on: 2242200221
We live here: 4740 N. Cumberland Ave, #393
60656 Chicago
United States

Category

Montway, Inc is ranked 1 out of 27 in the category

Montway, Inc is ranked 1 out of 7 in the category Motorcycles

Montway, Inc is ranked 5 out of 128 in the category Transportation

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