Today I was checking my bank statement, I had a suspect withdrawal of $40 didnt say from who, just a withdrawal, so i cancelled my card. I also noticed my angels membership had been taken out, which is normal, but when I went to the website, trying to investigate everything, I noticed that I was charged an extra $40 for something I didnt even buy on the site!!! Im saddened because I love Naked Wines... but this is just unacceptable. And now I have to wait for a new Debit card... on a holiday weekend... with TWO kids.
Let me first start by saying I am a small business owner, and I first hand know how people can quickly go to "post" something without having all of the facts. I have had a few instances where someone posted something on my website that is simply not true. They never contacted me personally to ask questions, they just jumped on the internet and posted their frustration. Although the internet is great, I think too many people use it as an outlet and don't fully consider the ramifications of posting something that may not be completely true. Now, what is posted may be true, but I am just urging people to really think about what they are doing before they post.
I downloaded an ap and saw the ad for Naked WInes.com. I typically spend about $20 per bottle of wine, so I thought this looked like a good deal. I used the $50 credit, and got the introductory case much quicker than I anticipated. It arrived at my home, and although I have only tried one bottle, so far so good! Nothing was confusing to me, i got exactly what I expected, and have received some great follow up emails. I think it's great that NakedWInes is giving wine makers the opportunity to get their wines in front of people.
I hope anyone who has posted a negative review has called NakedWines to speak with them. It appears they have responded on the website, and I know when I bought my wine everything was clearly defined. Of course I did actually read it.........
I signed up when I was given a free voucher you have to state an amount each month, but before this date I cancelled, however this company took from my bank account £40 in two instalments and now to cancel i lose the £40 it's a scam and I'm telling EVERYONE
I bought from them once cause I had a gropoun. I got a phonecall from them asking if I wanted to sign up to some club. I was like I travel for work in the process in moving and I just don't have the time but send me the info via email. GUESS what??? I get charged a monthly bill on my credit card, for wine I haven't seen??? Of course not cause I moved!!!!!! How DARE you!!!!!!!!!
I have received two orders of their wines. The first was for the 6 bottle minimum, using my Groupon. No problems! Arrived quickly and safely! I am not a wine expert but out of the 6 bottle there was only one I did not like....a little to dry for my taste! My second shipment arrived today ---I went all out! Became an angel and bought 16 bottles. Again, arrived quickly and so far the one bottle I opened is great! I am so looking forward to trying several of the wines and I will not hesitate to give some as gifts. Also, the customer service is outstanding!!
Received a $50 off wine voucher at my address in Mass. However when I went to redeem it was told by both the site response and in a telephone call and email later that Mass does not allow wine vouchers to be redeemed. BUT I could buy their wine at a 20% discount which is what I get off any case of wine. Why did they include a voucher to an address in MA when they clearly know it is not redeemable????
I purchased a Groupon that was for "$75 worth of NakedWines" for $25. Hmmm, sounded pretty good. Before purchasing it, I went to their site. Wow – those Angel prices look pretty good! So, I bought the Groupon. Of course, when I went to the website and started adding bottles – it’s not giving me the Angel pricing. I looked at the fine print on the Groupon coupon and yep – it doesn’t apply to Angel pricing. Darn, but OK – they got me on that one. My bad. So, I added $75 worth of wine, but it didn't let me checkout because it says I have to choose 6 bottles (6 bottle minimum to ship)?? Hmmmm, the “fine print” section of my Groupon coupon didn’t say anything about a 6 bottle minimum order?? Now I feel a bit tricked into the coupon. But, heck – they got me again. So, I add 2 more bottles. Of course, now with the xtra bottles (at regular pricing) and the S&H, I'm paying an additional $40 for wines that I have no idea about. So, let's see $25+$40=$65. So, I'm saving $10 for wines that I've never heard of and I can't find reviews of anywhere (except for NakedWines.com). Fishy. I got the wine this week. I opened bottle #1, had a glass and poured the rest out. I opened bottle #2, had 2 sips and realized I got scammed. Oh, and I had a headache.
wanted to share my experience with ParcelForce, on my first order with Naked wines. If this is to be the norm, sorry I won't be coming back. Not really Naked Wines fault, but they need to know how their customers are being treated by PF. Told by NW would be delivered by 6pm (would have had texts to update me but forgot to give NW my mobile-my fault). Waited all day & phoned PF at 6pm. Told it was out for delivery but guy I was speaking to inferred that 6pm was wasn't guaranteed with owner drivers that they subcontract to. ( excuse me??) He then checked system & then told that my wine won't now be delivered today. Driver had already returned to the depot having 'run out of time'. Complained & asked for someone else to deliver it tonight, told that wasn't possible. Told him I would have to make new arrangements for someone to be in & this was v inconvenient & poor service. Asked to speak to manager, told he would call me. Waited until their closing time, phoned back, told manager was busy dealing with drivers ( they hadn't all gone home then) and that he would call me when he had finished. He didn't. Discourteous & unprofessional
I got a $50 voucher after online order from a website named Hollabird for running shoes. Then I went to online and give a try. The nakedwine shipped me 6 bottles as they promised and was on time too. But when I try first bottle, it was the worst wine I have ever experienced. I thought that was a bad luck. So I opened the second bottle. It was ever worse than the first one. I guess I should not be expecting too much by paying $11 for 6 bottles. It is kind of lesson I learn. I will never order anything from this site from now on and will also tell my friends not been tricked so. Hopefully you are smarter than me and not repeat my mistake at the nakedwine.com.
I ordered a case of wine as a gift for my brother in law at the start of December. Having paid £4.99 for next day delivery the case failed to arrive and I was sent a pathetic excuse e-mail saying there was a bit of a backlog, not even offering me a refund on delivery charge. I sent the wine back and am still waiting for a refund from the company ten days later... without me constantly checking I wouldn't know otherwise and they would obviously be happy to rob me of my money. Very disappointing. I'm off to Majestic.
Here's what checkout says: 1× Customer Favorites Pack $98.94 Price: $98.94 Discount: -$47.94 Less your voucher -$50.00 Add delivery: $9.99 You have saved $97.94 Total to pay: $61.67 TRYING TO TRICK CUSTOMERS AVOID
I recently became an angel, and I couldn't be more pleased with the quality of the wine. I had a $50 wine voucher which I figured was a great deal. I paid $11 and change for my first 6 bottles as part of the introductory offer. I thought it would taste like some cheap Walmart or drugstore wine, but boy was I wrong!!! This wine was really good. There was only 1 bottle out of the 6 that I didn't care for, but that is because I'm not a big fan of the type that it was. I tend to like the sweeter wines. I'm sure that someone who appreciates a dryer wine would have enjoyed it more. No complaint by any means. As if the value I got wasn't a great surprise to begin with, when I went on the website to review the wines, I found that my shipping fee had been refunded as a thank you. So I only paid $2 and change for this awesome wine. I had to pause my Angel-ship for this month because of the holidays, but I am looking forward to ordering more very soon. :-)
I would also like to say that the social interaction on the website between the members and the winemakers is really enjoyable. I have been able to get great pairing ideas and overall it seems to be a nice community. I also like the idea of supporting "the little guy", and NakedWines lets me do just that. Thank you guys for the great wine. :-)
I joined as an "Angel" a few months ago, and I haven't regretted my decision one bit. I was apprehensive at first, but they offered me a great deal to try their wine. This isn't "cheap" wine made by unknown winemakers. This is quality wine, and there are very few places where you'll find this quality at this price.
To get the most out of your experience with Naked Wines, I encourage you to be active in the "social" side of the site. You get to talk to other customers as well as the winemakers themselves. Many of them are very active in the groups, and are quick to answer any questions you have.
I did have one bottle that I didn't care for. I think it may have been a bad bottle, or it might be that I just don't care for that one. Either way, it doesn't matter. I got a full refund for that wine, no questions asked. If you have any problems, they'll take care of you.
I have been an Angel since this summer. I can't understand the negative experiences and reviews on this site. I am disappointed that people will post poor reviews based on their assumptions rather than their experiences.
I spend more than $40 a month on wine. I was skeptical when I received the voucher, bet decided to give it a chance. This really is a win-win situation.
Many others have explained the details of the vouchers, so I won't go into it here. But I will say that when I signed up there was NO DOUBT in my mind what I was signing up for. Every time I have had an issue, the community of Angels and staff online have been extraordinarily helpful, and the Customer Happiness team is easily accessible and very helpful.
So far I don't know that any winemakers have been funded with my monthly deposit bc I purchase more than that each month. The quality of wines have far exceeded my experiences of purchasing at my local wine or grocery store and the prices are exponentially better.
When I got a bad bottle (I know it was bad bc I had had the bottle before and it was not the same) the Customer Happiness team refunded the cost with a phone call. I have had 1 bottle that I would not purchase again and indicated such on my review and was immediately refunded the cost. Where else do you get that kind of guarantee?
The interactive online community is a bonus. I can rad reviews of a wine if I'm uncertain and it helps in my decision. I can post questions and have them answered.
Then there is the added benefit of access to the actual winemakers. I wanted to try a wine I don't generally drink and posted a question to the winemaker about what to eat with it. Based on his response, I bought the wine and paired as recommended. It was a phenomenal success.
If you want really great wines at really great prices then check it out. Peruse the site, you will see names from these reviews actively posting there. Call the Customer Happiness team with questions. It really is a win-win risk free experience.
But don't post negative reviews based on the assumption that it is a hoax or illegal. That' s just poor form and doesn't help anyone.
I was given a $100 voucher a while back to use on a purchase of wine. It looked a little "fishy"---I mean, who gives $100 these days??? I checked the website and was immediately amazed at the business concept. As a small business owner myself, it just continued to intrigue me. I don' t drink a lot of wine, but felt that I wanted to be a part of this company. I placed my order. I already knew that I wanted to be an Angel! There are so many varieties of wine---most that I have never heard of! In the past I would buy a bottle or two at the grocery store--always the same 2 or 3 types. Naked Wines has given me the opportunity to expand my taste and try so many new ones. EVERY one that I have tried has been outstanding. Certainly, there are some varieties that I prefer over others. But, just because I don't care for one type does not mean that the wine is bad. It means that I have not yet acquired a taste for it. Bottom line----I love the business concept of supporting the winemakers, I love the way the Angels are treated, and I REALLY love the wine. I am looking forward to many years of enjoyment!