NET-A-PORTER Reviews 

Super fast shipping, and the packaging was absolutely beautiful! The dress arrived perfectly wrapped, and I was genuinely impressed from the moment I opened the box. I used to order from NET-A-PORTER when I lived in Germany, and now that I’m in the U.S., the experience is just as amazing. Exceptional quality and service all around. I couldn’t be happier, this is exactly how online shopping should be!

Always fast delivery and easy return. Vast choice and good size descriptions. My reco for design online shopping.

Very disappointing experience. I contacted NET-A-PORTER before placing my order specifically to confirm the sizing, and Customer Care gave me incorrect information. I relied on their advice and consequently received four pairs in the wrong sizes.

After a lengthy and frustrating exchange, NET-A-PORTER eventually admitted in writing that their Customer Care team had provided incorrect sizing information. They offered an exchange, but by then the correct sizes had gone out of stock, so I had no choice but to return the entire order.

I'm happy at least that I got my refund, cause some of the reviews here got me worried.

Received a pair of shoes that fell apart after wearing for half an hour. Tried to return them, but after months of endless delaying by Net-a-porter, they refused to refund my money and told me I should have taken them to a cobbler to be resoled BEFORE wearing them. Be very careful buying anything on debit card on this site.

Order was delivered on time, product was exactly as described at reasonable price. I would love to do more purchases in the future.

After 2 months , they still haven’t done my refund. I keep emailing them and only to couple of those , they responded saying they will check the staus and still no refunds or proper updates.. That is such a shame to find out they are a scam!!! I hope to get my money back one day - it wasn’t a small amount I paid!!

First and foremost, Customer Care was nice and efficient.

The issue was the manner the bag was packed and that it wasn't protected within the box, and given the fact that its a luxury retailer, the way the bag was packed definitely lacked proper care and thought.

The bag arrived with scuffs and the hardware packed within the bag wasnt protected so it scratched up the velvet inside the bag......very disappointed...

Avoid if you can. I tried to return a pair of shoes, but they refused the refund, claiming the shoebox was damaged without providing any evidence. Losing a customer over a shoebox seems ridiculous, especially given the rude and unhelpful customer service.

Horrid customer service that do not understand their own policy

I received a faulty item for not just my first order but the item I exchanged for as well. An ugly orange stain at the front of the garment. This alone is diabolical.

Dealing with CS was another enraging experience. Their return policy states refund as store credit OR original payment method but they mislead you and offer you only store credit in their response in hopes that you are dumb enough to accept that and move on. Moreover, their policy states that shipping is refunded in cases where item is faulty, another clause they hope you are stupid enough to let it slide.

my fav. online store since forever

I am currently in dispute with Net a Porter who say I returned a dress to them without the included ‘slip’ to wear underneath. I am disputing this as there was no slip and why would I keep the slip and risk not getting my return which is in excess of £800? Has anyone else been accused of leaving part of an item out of their return as a way of Net a Porter not having to refund? They have already packed the dress back up and are sending it back to me without my complaint being reviewed. Never had this with them before and have always been a careful purchaser and taken care of the items I have received.

My order was picked incorrectly. That’s simple to sort out, right? Wrong, desperately slow and unresponsive customer services. And that is probably the easiest issue possible to resolve.

I have just experienced a blood boiling interaction with Net-A-Porter too! I have been shopping on their site since they opened in the UK in the early 2000s. So a very long time! Recently I ordered a Savette symmetry that was on sale - but returnable. I took it out the box, then bag and tried it on on my shoulder. I then returned it to the bag and box and returned it. Net a porter just emailed me to say they will not accept my bag as there are scratches on it. They sent photos and indeed there are some marks - that look like. Scratches - on the bag of the suede bag. Suede is for sure delicate but I put the bag on then took it.
I explained this to Net and customer service said that after reviewing my case and considering my customer loyalty over the years they are sorry to disappoint me but their decision is final! They are returning the bag to me!
I’m fuming. So much for “customer loyalty “ - I guess they just don’t care.
I said I will be sitting down the app and telling my friends about how they responded. Of course there are many other great shopping sites these days.

Very quick response with great efficiency

I have send the item back in mid June and you are only notified me now of the refund of £386 (2 months later). Glad you did in fact, as I I have not checked assuming it was refunded already. 2 months for a refund- is it the service you provide from now on?
Very disappointed

After being a loyal net-a-porter customer for years, I am never going to order from you again and am going to switch to Farfetch. The level of customer service has plummeted.

Absolutely horrible!My first order-boots were scratched. Returned! It has been almost 2weeks, no refund. The second order- they sent me wrong order and refused to exchange for the original product even though it was their fault! Now I need to sent this order back( wait god knows how long to get my money back) and place another order if I still want that product. This company sells luxury goods but with the poorest customer service ever! What a bad business strategy!!!

This store is perfect. I ordered a unique pair of shoes that no one else had and they arrived quick and were perfectly packaged etc.

This is my favorite online high end shopping platform.The inventory is the best, the quality packaging and prompt delivery are great. The ease of return is mind blowing. Love love and keep coming back.

I am trying to reaet my password via your link but it just takes me to std sign in page to either enter existing password or create new account. Neither of which help me.