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Oak&More Reviews 

5,967
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the solid oak furniture, noting that pieces arrive well-packaged, sturdy, and beautifully finished. Reviewers are consistently impressed by the prompt delivery service and the extremely polite delivery teams who carefully place items directly inside homes. Buyers also highlight the smooth online shopping experience and the professional assistance provided by staff members throughout the entire purchase. However, some people mentioned experiencing occasional frustrating issues, such as receiving damaged parts upon arrival, facing delivery delays, or noticing minor manufacturing defects.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as solid, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrival times and helpful... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, stylish, and made... See more

Order

Reviewers mention positive feedback about order, noting that the overall purchasing process is very easy and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a kitchen dresser in mid August and it was delivered within the stated time, when we unboxed it we were so pleased, the quality is excellent, the colour - mid grey- really looks good. Exc... See more

Company replied

Rated 5 out of 5 stars

Great company,great products, great price. Ordered a Seattle dining set with 2 benches. Really classy furniture. Looks far more expensive than price I actually paid. Ease of ordering and deliv... See more

Company replied

Rated 5 out of 5 stars

Ordered on line so we were a little worried about the quality as we hadn’t seen the furniture before buying. Needn’t have worried, good quality oak tv media centre and small bookcase in the Somerton r... See more

Company replied

Rated 5 out of 5 stars

Very well made bed all solid oak except slates which are good quality engineered wood.Easy to assemble and sturdy with no rocking or squeaking. Delivery lads carried everything up to upstairs bedroo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,967)

1,399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great dining table and chairs

We ordered a dining table and 4 chairs which were delivered within a week. We are absolutely delighted with the items. In fact we have ordered other items since! Great quality, well made and very stylish.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered twice, perfect & received earlier than expected

First ordered a bed. Site & email stated 5-7 wks, it actually came two weeks later (after confirming suggested delivery date with courier of course). Ordered the rest of bedroom furniture. Some items stated 14-16 wks, fine by us, but lovely to receive suggested delivery date come through after just 8 weeks, for a few days later. Even better that it was a Sunday. Both times, the courier BJS services were great with communication & polite/careful with delivery. The text/email communication from them, confirming suggested date & clicking once is so easy. Calling us when they are on thier way, also great. Furniture came already assembled, apart from bed. Brother in law who assembled it, said it was beautifully made with care. Thank you to both companies x

September 13, 2026
Unprompted review
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Reply from Oak&More

Thank you for your fantastic review Shelley. We're delighted to hear your experience with us has been so positive from start to finish. It's wonderful to know your first order arrived much sooner than expected and the delivery process was smooth and convenient. We're thrilled to hear BJS provided excellent service on both deliveries, with clear communication, easy-to-use delivery notifications, and courteous, careful drivers. We'll be sure to pass your kind comments on to them. Thank you for your patience, your lovely comments, and for choosing us for your bedroom furniture. We hope you enjoy your new furniture for many years!

Rated 5 out of 5 stars

Very pleased

Extremely happy with the whole process from ordering the new bed to the delivery, my wife is over the moon with the new bed it is very well built and looks fab in the bedroom , we would have no problem ordering another new bed if and when required, thanks for a great experience.

September 2, 2026
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Reply from Oak&More

Thank you for your wonderful review John. We're delighted to hear you were extremely happy with the entire experience, from placing your order through to delivery. It's fantastic to know both you and your wife are so pleased with the new bed. We're especially grateful for your confidence in choosing us again in the future. Thank you for your kind words and for trusting us with your purchase!

Rated 4 out of 5 stars

Furniture was delayed by several weeks…

Furniture was delayed by several weeks but I was kept updated
The delivery was very prompt when it arrived.
The delivery people were very good quiet polite and professional.
I am very happy with my new marble dinning table and chairs
Good quality

September 16, 2026
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Reply from Oak&More

Thank you for your feedback Juliet. We're sorry there was a delay with your furniture delivery, but we're pleased to hear you were kept informed throughout the process and that the delivery itself went smoothly. It's wonderful to know that our delivery team were polite, professional, and respectful, and we're especially delighted you're so happy with your new marble dining table and chairs. Thank you for choosing us, and we hope you enjoy your new dining set!

Rated 5 out of 5 stars

Lovely company,excellent service

My order was delivered on time, the delivery driver was very professional, and respectful of my home , I absolutely 💯 recommend this company , will be buying from them again.

September 10, 2026
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Reply from Oak&More

Thank you for your fantastic review Joan. We're delighted to hear your order was delivered on time and our delivery driver provided a professional service while being respectful of your home. Your recommendation means a great deal to us, and we're thrilled your experience was such a positive one. We truly appreciate your support and look forward to helping you again when you're ready for your next purchase. Thank you for choosing us, and we can't wait to welcome you back!

Rated 4 out of 5 stars

Excellent furniture

The quality of the furniture was very satisfactory. We did have some Ernest discussion with the delivery squad over removal of packaging

September 8, 2026
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Reply from Oak&More

Thank you for your feedback. We're pleased to hear you were very satisfied with the quality of the furniture. We're sorry to learn there was some discussion regarding the removal of the packaging during delivery. We appreciate you bringing this to our attention, as customer feedback helps us improve both our products and service. We hope, despite this issue, you are enjoying your new furniture and that it continues to meet your expectations.

Rated 1 out of 5 stars

I purchased some painted bedroom…

I purchased some painted bedroom furniture from Oak&More. The paint has bubbled and is dropping off. They told me to go to B&Q to get some paint which turned out to be the wrong blue. I told them this and they were very unhelpful saying there was nothing they could do. The furniture is only 3 years old and paint is dropping off all the items. I am disgusted with the lack of help and poor quality of furniture. I would not recommend anyone to buy from this company who need their furniture to last more than three years.

September 15, 2026
Unprompted review
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Reply from Oak&More

Thank you for your feedback. We are sorry to hear that you remain disappointed with the condition of your furniture and the outcome of our correspondence.

We would like to clarify that we have not dismissed your concerns. As your furniture is now approximately 3.5 years old, any claim relating to an alleged manufacturing fault falls under the provisions of the Consumer Rights Act 2015. In these circumstances, we require an independent inspection report confirming the presence of a manufacturing defect before we can investigate the matter further.

Based on the photographs and information provided, we supplied the correct paint code to assist with a touch-up. However, painted furniture will naturally experience wear and tear over time, and paint batches can vary, particularly after several years. For this reason, we always recommend testing any touch-up paint on an inconspicuous area first, as an exact colour match cannot be guaranteed.

We are disappointed to read comments suggesting that we were unwilling to help, as this is not reflective of the level of service we strive to provide. We have assisted throughout the process and offered guidance based on the information available to us. Equally, we must follow the legal framework and procedures that apply when assessing concerns raised several years after purchase.

We pride ourselves on the quality of both our products and customer service, which is reflected in the thousands of positive reviews we have received. While we regret that you feel let down, we remain willing to review any independent evidence of a manufacturing fault should you choose to obtain it.

Rated 5 out of 5 stars

Simple purchase on the website

Simple purchase on the website. Was advised of 3 month wait for delivery of items which was not a problem. Great delivery experience with BJS. Advised of delivery day then received a phone call from the driver 45 minutes prior to delivery. All round a great experience from all concerned, thank you 👍

September 14, 2026
Unprompted review
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Reply from Oak&More

Thank you for your wonderful feedback Robin. We're delighted to hear you found the website easy to use and the delivery timeframe met your expectations. It's especially great to know the delivery service provided by BJS was smooth and well communicated, from the advance notification to the driver's courtesy call before arrival. We're so pleased your experience was positive from start to finish. Thank you for choosing us, and we hope you enjoy your new furniture for years to come!

Rated 5 out of 5 stars

The product was delivered within 7…

The product was delivered within 7 days, was simple enough to build up. A good quality bed.

September 14, 2026
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Reply from Oak&More

Thank you for your positive feedback! We're delighted to hear your bed was delivered promptly, was easy to assemble, and met your expectations in terms of quality. We really appreciate you taking the time to share your experience and hope you enjoy your new bed for many years to come

Rated 5 out of 5 stars

Excellent service and great quality…

Excellent service and great quality furniture

September 14, 2026
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Reply from Oak&More

Thank you for your wonderful feedback. We are delighted to hear you are pleased with both our service and the quality of your furniture. Your kind comments are greatly appreciated and will be shared with the team. Thank you for choosing Oak & More!

Rated 5 out of 5 stars

Superb company

Superb company. They arrived on the dot, came up to the second floor, placed the chest of drawers where I wanted it, cleared up all the cardboard and left everything tidy.

September 13, 2026
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Reply from Oak&More

Thank you for taking the time to leave such wonderful feedback Reg. We are delighted to hear you had such a positive experience with us. It is great to know our delivery team arrived on time, carefully brought your chest of drawers up to the second floor, positioned it exactly where you wanted it. Thank you for choosing Oak & More. We truly appreciate your kind words and hope you enjoy your new chest of drawers for many years to come!

Rated 5 out of 5 stars

I love my new sage green

I love my new sage green, oak topped chest of drawers; it fits perfectly in our cottage core vibe design I’m so impressed by the quality of design and materials…..love it!

September 14, 2026
Unprompted review
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Reply from Oak&More

Thank you so much for taking the time to share your feedback Helen. We are absolutely delighted to hear you love your new sage green, oak-topped chest of drawers and it fits so perfectly with your cottage core décor. Comments like yours mean a great deal to our team, and we will be sure to pass on your kind words to everyone involved in bringing this piece to life. Thank you once again for choosing Oak & More. We hope you enjoy your new furniture!

Rated 3 out of 5 stars

Buying excellent, delivery incompetent

The buying experience was excellent with no complaints at all.
However the delivery of items by BJS was incompetent with some damage to driveway as well as one item. I have written to Oak & More following advices from the delivery company to take my complaint through them. I await a response...

August 25, 2026
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Reply from Oak&More

Thank you for taking the time to share your feedback. I am very sorry to hear about the issues you experienced with the delivery of your order. While I am pleased to hear your purchasing experience was excellent, I completely understand your disappointment regarding the delivery service, particularly the damage caused to your driveway and the damage to one of the items received. Our Customer Service team has already responded to your enquiry via email. If you have not yet seen our response, please could you check your junk or spam folders, as occasionally our emails can be redirected there. We appreciate you bringing this matter to our attention and understand the concerns you have raised following the advice provided by the delivery company. Our team is committed to assisting you and will work to ensure your complaint is reviewed and addressed appropriately. We look forward to your response.

Rated 5 out of 5 stars

Travelled from leicestershire to Rotherham

Travelled from leicestershire to Rotherham, after a horrendous slow journey on a hot Sunday afternoon when time was going against us the staff were fantastic, asked us what we we were looking for then pointed us in the right direction and left us to view ,we decided on the the Thetford dining table and 4 Warwick oak chairs,all paperwork was sorted and they allowed us to ring another day about delivery as my kitchen wasn't quite finished,even gave us cold drinks before our return journey home ,lovely staff and furniture

August 9, 2026
Unprompted review
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Reply from Oak&More

Thank you for your wonderful review Marilyn. We're delighted you made the journey from Leicestershire to our Rotherham store and had such a positive experience. It's great to hear that our team were able to help you find exactly what you were looking for, giving you the space to browse at your own pace and making the ordering process straightforward. We hope you'll be delighted with your new Thetford dining table and Warwick oak chairs.

Rated 5 out of 5 stars

Hi love my cabinet it’s great fits…

Hi love my cabinet it’s great fits perfectly looks great . Two men delivered it respectfully brought it in doors delivery great . recommend to family and friends very happy Thankyou .

September 13, 2026
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Reply from Oak&More

Thank you for your lovely review Joan. We're delighted to hear you love your cabinet and that it fits perfectly in your home. It's also wonderful to know our delivery team provided a great service, bringing your furniture inside with care and respect. Thank you for recommending us to your family and friends. We're thrilled that you're so happy with your purchase and your overall experience!

Rated 5 out of 5 stars

Thurrock Store - Fabulous

Today we visited the Thurrock store and was served by Saj. We couldn't have asked for better service. Saj was polite, helpful, knowledgeable and professional. Nothing was too much trouble. We did not feel pressurised to make a purchase and was given space to make our decision. We ordered a table and chairs which I am confident we will be delighted with.

September 12, 2026
Unprompted review
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Reply from Oak&More

Thank you for your wonderful review. We're delighted to hear you had such a positive experience at our Thurrock store and Saj provided exceptional service throughout your visit. Thank you for choosing us for your new table and chairs. We're confident you'll love them, and we very much appreciate your kind words and support. We hope to welcome you back again in the future!

Rated 5 out of 5 stars

Great product, great service...

I ordered a Bradwell sideboard on Wednesday, it was delivered on Friday, came complete and fully formed and looks as good as in the pix on the website. Couldn't be happier. Great product, great service and certainly highly recommended. And I can tell ya, that's a rare thing these days.

September 11, 2026
Unprompted review
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Reply from Oak&More

Thank you for your fantastic review. We're delighted to hear your Bradwell sideboard arrived so quickly. Thank you for your recommendation and for choosing us. We hope you enjoy your new sideboard for many years to come!

Rated 5 out of 5 stars

Satisfied Order Process

Ordered items, there was a delay for delivery but was kept updated throughout.

September 11, 2026
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Reply from Oak&More

Thank you for your review Janet. We're sorry there was a delay with your delivery, but we're pleased to hear that you felt well informed throughout the process. Thank you for choosing us!

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