One Call Insurance  Reviews 

129,098
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 22,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for securing fantastic quotes and explaining policy details clearly. Consumers note that the team is consistently professional, friendly, and efficient when handling renewals and routine policy modifications. People deeply appreciate the polite customer service and the quick, highly knowledgeable assistance provided during phone calls with staff. However, some people mentioned issues with long waiting times and online chat services. Reviewers pointed out that communicating exclusively through digital online platforms can occasionally be slow, making it rather frustrating when attempting to resolve urgent account queries quickly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and professional... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful and efficient... See more

Service

Reviewers mention positive feedback about service, highlighting quick, professional, and friendly... See more

Price

Customers report general satisfaction with the price, highlighting helpful representatives who successfully... See more

Response time

People report positive experiences with response time, highlighting instant and polite replies from staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today I needed to cancel one car policy and start a brand new one. Unfortunately, wires were crossed and I got a new policy that did not meet my full requirements. On reviewing it I realised that i5 w... See more

Rated 5 out of 5 stars

mw6 I needed to add another car to my insurance policy so I went on chat and the customer service was excellent. Everything was sorted quickly and efficiently for a great price compared to quotes I'd... See more

Rated 5 out of 5 stars

I got a requote from their representative with username SW1. Very professional and refreshingly business like. Didn't waste time going through details that were already on file and gave me a competiti... See more

Rated 5 out of 5 stars

I spoke to Jessica Corker for a quote to insure my car. She answered every question I asked and explained everything about the policy. She did not try to influence my decision whether to go ahead with... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(129,098)

21,747 reviews in the last 12 months

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Rated 3 out of 5 stars

I have a car insurance policy and…

I have a car insurance policy and recently took out a motorbike policy l was given a no claims discount and teo months later sent a text that as l had had the discount on my car l could not have a discount on my motorbike.Nowhere did it say that l was unaware and so when my premium doubled they seemed quite baffled that l was not to pleased.So extra £145 plus £55 sdmin fee was presented l told them they are out of order as the accepted my bike insurance then 2 months later they discover there error and punish me !!SPOke to "TJ2" today and she sorted it out very professionally in a calm orderly manner.Company 3 stars,TJ2 5 STARS.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Changing details of credit card

I contacted Joel JF2 regarding an update of my credit card details for renewal. He was so helpful and it was great to speak to a person rather than a portal, when I Suggested a possible reduction in the price he ran my details through the system and found a £20 reduction with less excess to pay. Excellent service.
Also the way my accident claim last year was dealt with was very professional. Thank you.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

I had a very helpful assistant IS1 today. She explained everything politely, checked that I was happy with everything. I was very appreciative of her help as I needed to add a new car to my policy, quick and efficient were the worse. Thank you

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Car insurance renewal

JP3 sorted out changes required for my renewal via Live Chat and gave me new quote. Explained everything to me and all was very efficient, quick and a pleasant experience. Thank you very much.

September 10, 2026
Unprompted review

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