We ordered a small batch of shirts for a paintball team. They sent the proof and the ink was the wrong color (they switched the ink color and shirt color). We spent more than 8 hours (over 2 days) on hold. We sent them two e-mails, spent hours in the online customer service box, and NEVER got satisfaction. This is the most unprofessional company I have ever had dealings with. Do not do business with ooshirts unless you don't care what color your shirts are, what color they print the image in, and have no desire to talk to a person once your order is placed.
This was the 3rd and last time I intend to do business with this company. The customer service is the worst I have ever come across. This is my 3rd order I placed, due to the design for my team shirts already on file, and 3 times the order has been late. I sit here on April 13th after a 'guaranteed' delivery date of April 10th, and my order has not even been shipped from the factory yet! If a company really cared about their customers I would expect a call or at least an e-mail explaining the delay. Very dissatisfied with this sorry excuse for a business.
This was my first time using Ooshirts and at first i was a little skeptical after reading a lot of the reviews, and also the shirts were for my church, so i definitely wanted to make sure everything was up to par. But after navigating through the website--which is very easy to use & very well laid out--and getting an estimate (which was very cheap), i decided to go ahead and place the order to see for myself how nice the shirts would turn out. They also got to me before expected, so that was even more awesome. When i saw the shirts, they were exactly how i wanted them! I definitely will be ordering here again!
I normally don't write reviews. The fact that I'm taking the time to write one now definitely means something.
1) If you try emailing... don't expect a response.. if you do get one, chances are it will be a while. 2) If you try calling... expect to wait.. wait..and wait.. or get a machine saying "due to high volume we cannot take your call" If you wait long enough.. you'll be directed to a voicemail... 3) Left a voicemail.. no response. 3) If you try using the live chat... they won't be there. They're never in the office. 4) All their reviews on the website are positive. Riiiiightttttt.
I have ordered from this company a lot just because of the the cheapness. The print quality used to be great then they switched to digital printing for the smaller orders. This is very dull and washes off sometimes. I even offered to pay a little more for actual screen printing but they said basically "hell no!" for a company that wants business this was a bad choice denying money?! I have received alot of messed up products but they do basically give you your money back in a coupon for the amount you paid off your next order. I would like to see a better quality but its fine I guess.
I placed my order twice. The first time I provided a picture that was not good enough quality to print on a shirt blown up as large as it needed to be. I called the company and was helped very much on what to do and how to proceed. I explained it would be a couple or more weeks before I could resubmit so they immediately refunded my money. I finally retook the picture at the needed quality, went to the website, redesigned the shirt, placed the order and was done. I was notified 2 days later that I needed to verify ownership of the credit card I used (I like this as my card number has been stolen before). I did that and the next day I received the negative of the design as it went into production. I was notified when the shirts were done and shipped and they arrived 4 days ahead of the scheduled arrival date. A great experience.
By far the worst customer service I have ever encountered. Never reply to emails, keep you on hold for about 30 minutes per call, refuse to respond or even acknowledge voicemails.
I've had to speak with 5 different people so far to continuously ask for the same exact changes, despite them writing "notes" each time after our phone conversations. One time they even claimed they couldn't do my print because I asked for too many colors, which the next representative I spoke with claimed was completely untrue.
They are now saying my order has been delayed a week and a half. It has been an absolute nightmare dealing with ooshirts so far. I cannot suggest enough you look elsewhere for creating t shirts.
had some frustration with the over-all experience. the online design was fine - used a stock image. after placing my order the next day I got an email telling me my order was on hold due to inventory. I went back on-line and selected a different shirt (different manufacturer). then re-submitted. same thing - an another email came a day later saying my order is on hold - inventory. This time I called customer service (after a few attempts - got the heavy call volume message and then you are disconnected). After speaking with a CSR - and she helped me pick another shirt and said that was in stock for the sizes and color requested. Next day here is another email - order on hold -- what ? After a few emails and one more call - and another shirt mfg change - and having to pick a different shirt color - my order was accepted and put through.
the communication and notifications where great -- but it can be a challenge to get a live person on the phone. One glaring issue is the Point of sale inventory -- or lack of one.
They emailed me a picture to approve & it looked great. But when I received the product, the colors weren't as vivid as they looked on the online image. Also, the image was printed slightly off-center. I don't know whether or not I'll order again. Fast service, but just so-so product.
Several days after ordering, I received and email notifying my that my purchase had been flagged as potential fraud. I suspect that this is because the shipping address was different than the billing address for my card. The email said either to call or respond to the email with confirmation that I ordered these shirts. I elected to email, rather than call. The next day I got another email telling me that I'd just have to call anyway. Hmmpf. Spent 20 minutes on hold, then my call was dropped. After another 20 minutes, I was able to confirm my order. After that, the shirts arrived without incident. Printing looks great and had no problems with shipping. None of this would have happened if they supported paying with paypal. They lose 2 stars for not having that common sense.
I ordered 50 shirts from them in various sizes. The website made it very easy to design and visualize the end product. The bulk prices were great and the shipping was fast. The product looked just like the estimate on the site. Couldn't ask for more.
OOshirts is an awesome company that will work with you to design the right shirt. i have no tech skills or photo shop skills i sent them my logo and they perfected it! worth every cent, and then some! -Nugrun Concentrates
I was excited to see that they now do printing on sleeves of tshirts. However, after a supposed problem with my artwork, and being on the phone with a customer service rep for over 28 minutes, i find out that the ladies shirts ARE NOT ABLE TO BE PRINTED ON THE SLEEVE. Not sure why you can upload it to the site and see a proof then. I also had an imprint on the left chest, and when I received the shirts, it was printed way too low to be considered left chest. I think they need to show a proof of exactly where your imprint will be located.
Have used ooshirts twice, the first for screen-printed t-shirts to give to staff members. They were by far the most inexpensive to create my own design of at least twenty screen-printing options. Only $4.40 per shirt! Shirts came on time, in the correct colors and looked great.
The second time I used them for screen-printed sweatshirts to give to students. Again, by far the most inexpensive to create a custom design. Only $12.40 per sweatshirt! Sweatshirts came a full week BEFORE I expected them and looked great. The quality of the stitching is less than perfect, but I also ordered the most inexpensive item, so I wasn't exactly surprised.
I have already recommended them to other teachers who are looking to get a great, inexpensive, customized shirt for their cause.
I used ooshirts the first time 2 years ago when I produced a shirt to get my daughter through one of the hardest things she had to do. Spine surgery! The shirts came out bright and beautiful. The second design I completed was just a beautiful! Thanks again
spent hours on hold over a couple days, for one single design! then they sent me a proof that was different from the actual design on the T_shirts that were sent to us.. Wow very disappointing!! the design was actually altered, (unannounced to us) we did not ask for our design to be changed , we paid for over 60 shirts with our artist design. and they changed it! , due to their artist, thinking it would look better? wow.. again amazing, pieces were changed left out completely in a part of the design . and the design was very off center ,, over 2 inches off center!!,, part of the design was almost under the armpit when wearing on some sizes please do not use this company .. there are multiple online reviews ( look at them there all over google) that I wish I would have payed more attention too before wasting my money and pissing my artist off!!!
I am very very very disappointed with their customer service. My order was on hold because there was a problem with my design, but it was nothing complicated and I emailed them to do whatever they could to complete my order. However, I kept receiving this automatic call from the company saying that my order is on hold because there was a problem. I tried to call them back many many many times, but it never got through. I also emailed them (many times!), yet no one replied. It's getting very frustrated to the point that I just want my money back. I am very upset and disappointed. Had I saw the company reviews on this website first, I wouldn't order anything from OOshirt. :( Sad Sad Sad.