I placed an order in December. They constantly were out of stock or didn't communicate with me what was going on. When I did get the order last week, they were half done. The chest printing was done but they failed to print the arms, They also don't respond to messages, and you can barely ever get through on the phone with them.
I am still waiting 2 weeks later on the claim I filed. When they complete the work its done well but I have barely seen any completed work.
The prices aren't cheap enough to justify horrible horrible service.
This company is okay, until it comes to customer service. My shirt was delayed multiple days because they never seemed to receive my many, many emails. When I received my shirt, nothing was wrong with it until I looked at the writing on the back. One of the words was an unusually brighter red than the other words. Overall the service was okay, but I don't think I would recommend using it.
Hi, I have already sent an emailing inquiring about this issue. I checked that I did not need a proof of the shirt, while I received a confirmation and a jpeg of the image and appeared to look great but upon receiving the shirts the color of the logo design was not the same (not the same as I uploaded or the same as the jpeg you sent me) it was dark red and hunter green. Please review my order and if something can be done to better match my logo as I would like to use your organization to purchase the shirts my employee's wear. Thanks, Catherine Vall
I went out of my way to write this review. I typically don't, but the quality of customer service is unlike anything I've experienced. They could care less. I've never been on hold for less than 30 minutes when calling them, and have NEVER even received a call back after leaving a voicemail. Printing quality is average. Only thing they have going for them is price, and the head ache isn't worth it.
So, ok, I was looking to make a small run of shirts for my band after we were added to a show last minute. I find ooshirts.com - great pricing, cool little builder thing, awesome, right? No. I place my order 2/11 which would mean I'd get the shirts by 2/26 for a show 3/1. I receive an email 2/12 telling me there's an issue with my order - the colors won't look good and the details are too small. I respond within 20 minutes asking for guidance on how to fix the issues. I call 3 times. No responses. Try again on 2/13. By the end of the day I realize no one is going to get back to me and my deadline is being pushed back too far so I ask to cancel the order and get a refund.
I finally get an email on 2/16 saying they have a high call volume, emails are returned in the order they are received, blah blah blah. I'm also told I'll be given a full refund within 3-5 business days which I did receive by 2/18. Most efficient thing they did regarding my experience.
DON'T DO IT. They don't like being called out on their complete disregard for customer service.
Fast service, but disappointed in the quality of the printing. From the proofs it looked more vibrate and more of the "glossy" printing. The printing looks like the printing I could do at home. After receiving the shirts...the prices were too high for that kind of quality!! Embarrassed to collect the money from others that I ordered the shirts for.
fast service, but the spacing was way off. Not sure if it's only done with a computer and no quality control or if a person sets the spacing. It was 2 - 3 inches to the right of where it was supposed to be.
I ordered shirts with a colored design. When I recieved them, they were in black and white. I have tried to get in service with the company and they haven't talked to me about re-doing the shirts. This is frustrating and a dissapointing service. But I will say, their customer service was very nice.
I really enjoyed the process; the online design studio was nice, the customer service was great, and the prices were super reasonable! Everything was awesome until the shirts arrived. Although they look decent, the colors are NO WHERE near as bright as they were supposed to be. Everything looked washed out, like the shirts had gone through the wash multiple times and were a year old. The reds, specifically, were not as vibrant as we expected. My school organization was disappointed, but the prices were just too good compared to other vendors. Therefore, we might come back if we want cheap shirts, but we won't get things with bright colorful printing anymore.
I make shirts for my company and friends all the time with ooShirts. I see people on here complaining about their shirts shrinking. I have had similar results with Gildan (the cheapest t-shirt option they offer). That is a Gildan issue not ooShirts. If you have a little more of a budget go with Hanes Beefy Tees or other proven brands. ooShirts printing quality is perfect. I don't understand how they can print for so cheap. This is a honest company offering us the best pricing you can find online. I price their competitors all the time and always come back to ooShirts. The only reason for 4 stars instead of 5 is I hope they improve their live chat soon. It is difficult to find, and they always take forever to respond back and forth to me.
ooShirts stacked the shirts on top of each other so that when they were pulled apart, some of the ink stuck to the shirts on top. The ink washed out and faded 50% after 5 washings. Customer service was not willing to do anything because the shirts were beyond their guarantee time limits. I spent over $600 and have shirts that make my company and I look ridiculous. I opted to take the loss and order a new batch from another quality vendor. Do not buy from ooShirts unless you don't care what they look like after a couple of months.
This is one of the worst experiences I've had with a company. Received the wrong order in a torn up box, called that same day multiple times before someone finally answered, and was told I would receive a call from claims two days later. Waited the two days, and nothing! Called again and once again had to call multiple times from different numbers before finally getting ahold of someone for them to tell me that someone would contact me the next day. AGAIN, NO RESPONSE! Wait for Monday and make multiple calls and try the live chat (which is pretty useless). Finally someone answers, but then I have to deal with attitude from customer service even though I remain patient and calm. Just terrible and couldn't even give me any kind of help. I would suggest looking elsewhere to buy t-shirts because if something goes wrong, they are pretty useless and do not care. Oh, and I still don't have my t-shirts.
I have never before called my credit card company to see if they would cancel or dispute a transaction until today. I have tried calling theses people or messaging them in their live chat on their website for an entire week. No one has ever gotten back to me reliably, they do not answer the phone nor keep up with live chat. I was beginning to think I was working with a seriously illegitimate company and I requested that citibank not pay them. I was on the verge of ordering seventy shirts and as a first time customer they did NOTHING to work with me or even respond. They finally answered the phone to my citibank representative and apologized saying they were overwhelmed, so beware!!
I have designed shirts for my youth group before but never have I found a site with such low prices and speedy delivery! It was a great decision and I would recommend making a shirt and buying from ooshirts any time!
I am always trying new designs and logos and I don't want to have to order 200 shirts to find out its not selling well. With ooshirts I can order 25 shirts for about $5 per shirt. This is about half the industry standard for minimum order and at a very competitive price! Add in free shipping and its an easy choice.
Second order from OOShirts. website to design very easy to use shirts came out quick and just as designed. For anyone with limited Marketing dollars this is the way to go nice shirts nice designs and very reasonable price.
After checking out several shirt design companies on the internet, we decided to go with ooShirts because of the price and turnaround time. We were informed every step of the way with emails and our shipment arrived exactly when it was supposed to. The white sport shirt was everything that had been advertised and we really liked the way the design came out.
The only issue we have was the packaging for the shipment. We ordered 19 shirts and they were folded by size and then kind of shoved haphazardly into a white plastic shipping bag. So, the package was lopsided and a little beat up by the time we got it, but the shirts looked great!!