I received my order today and I must say it arrived in a very timely manner. I ordered a nice pair of boots for myself and a pair of pumps for my friend for Christmas and for my free gift as a new member I chose the clear pink lipgloss. I absolutely the purple pumps I ordered for my friend and my boots are nice, the top of them seems a little loose and there is one little spot where the sole is glued to the boot that looks somewhat flawed but not too bad, I was somewhat disappointed though that instead of the lipgloss free gift I requested they sent me a green tea mask sheet but I'm willing to give the mask a try, who knows maybe it will end up being my favorite facial mask and I would have never known or tried it if not for the mix up, I'll let ya know if I like the mask after I use it. All in all I would say I am a satisfied customer and will order again from this site, after all, they have boots galore and beautiful clothing and accessories at very affordable prices and they always have awesome deals going on.
Great value and prices, but was disappointed with expensive shipping costs.
Don't trust this site! They ship via SmartPost, although they'll still charge you a ridiculous amount and claim they ship via FedEx. My order was lost (no surprise, considering SmartPost's track record) and pinkbasis refused to do anything about it. I tried everything, and got nowhere. My money is gone, no refunds, no re-shipment, nothing. Consider your other options and go elsewhere!
AFTER WAITING ON THE TELEPHONE FOR 30 MINUTES I WAS TOLD I COULD NOT PLACE A ORDER UNTIL AFTER 3:00. YOU CAN NOT EVEN START PHONING UNTIL AFTER 10:00. ALSO THEY ADVERTISING FREE SHIPPING WITH AN ORDER OR $50. BUT UNLESS YOU READ THE SMALL PRINT THAT IS ONLY IF YOU ORDER FULL PRICE ITEMS. AND YOU CAN NOT USE THE DISCOUNT CODE.. I HAVE NOT RECEIVED MY ORDER YET SO AM INTERESTED TO
SEE IF THE PRODUCT IS WORTH THE TROUBLE..
Called in to your customer service number and the gal I spoke to was great. She was informative, sweet yet professional. When I received my 3 pairs I knew they were quality products especially for the prices. I'll remain a permanent customer.
I will be ordering from Pink basis again. My order was on time and my boots looked great.
I ordered 10 pair of shoes for myself and daughterdaughter. I was hoping when I placed the order it would be right upon arrival and it was. I couldn't be happier. The only thing I can say is that the shoes are true to size. The boots that I ordered I went one size up from my regular size because I like to wear socks when it's real cold out.
I'd like to thankyou for making this experience easy and fun for me, I have only attempted once before this (shopping online) with another website and they waited 3wks to email me bac that they no longer had what i've ordered and been waiting for in stock..so since than which was a year ago I've never tried shopping online after that..But that changed when I was at work and seen a customer with a pair of high heels and asked where'd she get them and she replied "online @Pink basis"...I then said i am going to have to check that out..2 days later Im on Pinkbasis.com and found alot of wonderful heels,,exspecially the Black Velvet boots I couldnt pass up...soo thankyou for giving me another oppertunity to beleive that shopping online can be just as great from the last experience i've had.(=
The price of the merchandise was very reasonable but the amount of time it took for my order to be actually shipped after my order was place took 4 days.
I have purchased many items from this Web store. Although I have not been 100% satisfied with all of my purchased I constantly search the website looking to see what new items u have for purchase. Please continue to provide me with unique items, especially boots.
I love the prices and selection. I need followup, like an emailed receipt and a tracking number. I still do not know if my package has been mailed and it was sent as a Secret Santa present.
I couldn't have had a better experience,I love all the sales & so many shoes to choose from. I was told about this site thru a friend & im glad she told me best site ive shopped off of in awhile. Thanks for the experience & i can't wait to start shopping again...
I want to say I was a little leary at first for ordering clothes that were so low in price but the quality was great.I am pleased with the clothed and just ordered a few pairs of boots too! You are gonna love this web site and the money you save. Thank Pink Basis.
I placed and order on December 3rd, thinking I would receive my order confirmation within just a few minutes after I placed my order. Ha was I wrong I never received an order confirmation until I contacted customer service, now it's December 8th and have yet to receive a shipping confirmation and anything for that matter. PinkBasis clearly states that they have same day shipping if you place your order within a certain time, or no later than 2 days processing if you place an order after that time. Well that's a lie, so I guess I'll be having to contact customer service yet again. This place is garbage and I plan on never ordering from them again, who knows if I'll ever even receive my order, just BS!!!!
I have had many problems since I first start ordering from pinkbasis! The first time my items were delivered to wrong address, then a month and a half LATER, I got refunded. During the wait, when I tried to reorder the items I wanted, they were no longer in stock! The second order, I was sent the wrong size of shoes (THEIR MISTAKE) and when I called Pinkbasis to inform them of their mistake, I had to send pictures of their mistake & it took a week to get a RMA number, just to be informed that I HAD TO PAY FOR THEIR MISTAKE, WHEN SENDING THE WRONG SHOES BACK!! Why must I pay for so many of their mistakes & RECIEVE NO ACCOMADATIONS for THEIR MISTAKES!?!
Overall my 1st experience with pinkbasis was ok. The only issue I have is with the communication. I never received any correspondence when my package was shipped. I was never provided a tracking number. Also I ordered 7 items but only 6 arrived and no one from the company contacted me to let me know where the item is, when it will be shipped, or if there is some other error. Once I get this figured out I do for see myself continuing to do business with pinkbasis. Of course that all depends on how this is handled.
I ordered 13 pair of boots and received my shipment in a timely manner. The quality of the shoes were good and they got my full complete order right on the first try. Awesome!
Made a purchase during the Black Friday sale......received my items in a timely manner only to find out no refunds or exchanges on sale items or items that are 12.99 or less. So it's not enough that I'm unhappy with a purchase, but paid 11.99 for shipping as well. Cute clothes, but not worth the time or money! Spend your money elsewhere with better return policies!
hello: I'm Sandrah, I got some things here for my Mom and she loved them so much that I decided to get some things for myself. I've ordered but not gotten the order yet. But expect the best. And based on what my Mom said I've shared the site with many of my co-workers.
Was actually trying to buy the exact boots from a boutique in my own city, the owner was very unprofessional het boutique would not be open at times she said it would then she suggested I ordered n my product still may not have made it to me in time so I searched online not only am I satisfied with product I received it a day earlier than expected!
Though the products are extremely reasonable, navigating through all of the "free shipping available" but "not if you order certain shoes" or if "you order more than five pairs" was frustrating and aggravating. While attempting to make my purchase, I left the site five times out of frustration with all of the do's and don'ts. I will likely not purchase from this site again because of it. As a business owner myself, I believe that good customer service is that which is honest, clear, and straightforward. All of the small print translates as fraud, deception, and manipulation to the average customer.
I love the many different styles and affordable prices. But do not like you have to call them to get tracking number info and when you check it says delivery date n/a which means you don't know when to look for your item and I live on a busy street so if I don't know when its coming it could sit on my steps all day for anyone to take
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