Primotronix has low prices, but don't order from them if you don't want to lose your money and get nothing in return. They informed me that an item would be shipped in the next 24-72 hours, then for 7 weeks I did not receive it, nor did I receive any shipping or tracking information. I made many calls and received many conflicting explanations from them. Finally after that time had expired they informed me that their overseas partner had shipped the item incorrectly, and they agreed to issue me a full refund on September 9. Over two weeks later, I had received no refund, and was compelled to follow up with the Better Business Bureau. They promised to issue a refund within 2 weeks, but did not do so. I called them and filed a *second* complaint with the Better Business Bureau, and they promised for a third time to issue a refund. It is now November 3 and they still have not issued a refund, holding my $800 hostage for over 3 months - it is increasingly evident that I will not recover my money unless I take them to court.
Primotronix provides support by phone, not by email or chat, their support hours are extremely limited (11am-5pm, Mon-Thu), and on one occasion I was on hold for over an hour. They were closed two of four Thursdays in September, further limiting their hours. They made me promises several times about providing shipping information by email and then never did. For about 3 weeks they claimed everything was proceeding normally. After that, they gave me contradictory messages about what was going on, ranging from a backorder (which they later denied) to a direct shipment from Japan (which I never authorized - I requested 7-10 day domestic shipping during checkout). After 5 weeks, they gave me a delivery date of September 5th, but the item never arrived.
They are extremely sensitive about negative reviews, once becoming angry with me about this one, and tried to bribe me with a 3-year warranty to change it. Later on, upon issuing me a refund, they said they would "make sure I was not charged a restocking fee" and that my refund would be "processed quickly" if I posted a "favorable review." I stick to my guns, and sure enough, months later, I have no refund. This is blackmail! This sinister manipulation of their online reputation makes me wonder how many other negative reviews they've made disappear.
Primotronix goes far beyond mere incompetence: they are untrustworthy, deeply immoral and manipulative, and quite possibly criminal. Forget you ever saw them.
09/11 Ordered a camera from Primotronix.
09/16 the charge hit my credit card
09/18 I was informed that the camera was shipped the previous day
09/23 they could not provide a tracking #
09/24 Steve told me that it was shipped from overseas and they could not provide a FedEx tracking # until it lands in the US sometime next week.
09/30 Steve told me that it should be arriving next week
10/07 Reggie informs me that their distributor was unable to ship it, and they would refund my $$ within 7 days
10/17 refund still has not arrived, Jeffrey informs me that it takes 7-10 dyas for the refund to process
10/23 Refund still has not arrived, Jeffrey informs me that they processed the refund on 10/18 (11 days AFTER I was told I would have my $$ back in 7 days)
Jeffrey also informed me that they didn't refund my money for eleven days after the order was canceled because the credit card companies allow them to wait 30 days.
DO NOT give these liars your money or credit card information!"
I ordered a camera from them but haven't heard anything since they tried to upgrade me on a battery because they CLAIM that the canon battery is only 20 mins.. are u kidding? I've called them and emails probably well over 20+ times.. NO ANSWER.. no tracking, nothing. I actually got someone his name is BEN.. hes in sales, he will NOT talk to u about customer service or billing or anything else.. if you say you have an issue, he just transfers you without saying anything or while you're even talking.. then when you try to call back it won't ring... but when i call back from a different number it rings and he does the same thing. THIS IS A TOTAL SCAM
coscharlie found this review useful
Very shady, very disappointing experience. Never recieved my camera and needed to have VISA force a refund to get my money back.
I ordered a Nikon D5100 from Primotronix in early September, using their 7-9 business day shipping + 24-72 hour processing option. Within 24 hours I recieved a call suggesting I upgrade batteries because I'd be disappointed in the life of the standard one. After rejecting the upsell, they assured me the item would be on its way shortly. Three days after ordering I recieved an e-mail stating the order was being dispatched from the warehouse. This is where things started to go south.
Two weeks after the last e-mail I called to follow-up on the order. I was hung up on twice before reaching an agent. They checked the status and said I'd get a FedEx tracking number two days later (a Wednesday) and it would be delivered on the following Monday. This was a lie. Three days went by, and no tracking number. I called the day I'd been told it would arrive, to hear the rep telling me it hadn't been shipped yet but would be by the end of the week. This was long outside the maximum 12 business day processing + shipping their site guaranteed, so I asked to cancel my order. I was hung up on.
Please beware when ordering. The price I saw for this camera that looked too good to be true turned out too good to be true.
coscharlie found this review useful
I ORDERED A NIKON CAMERA ON SEPT 13. I WAS TOLD IT WAS IN STOCK AND WOULD SHIP IN 7 - 10 DAYS. IT NEVER DID.
I WAS EMAILED THEN PHONED ON SEPT 30 TO INFORM ME THAT THE CAMERA HAD JUST ARRIVED AND DO I STILL WANT IT. I WAS UPSET TO GET THIS NEWS AS I WAS NOT INFORMED THAT IT WASN'T IN STOCK, BUT SAID YES AND WAS GUARANTEED IN WOULD BE DELIVERED BY OCT 4TH. AGAIN IT NEVER ARRIVED.
I'VE BEEN CALLING ALL DAY TODAY ONLY TO BE PUT ON HOLD, NO ONE EVER ANSWERING THE PHONE CALL..
I AM NOT SURPRISED TO FIND THAT THIS COMPANY HAS A 'F' RATING WITH THE BETTER BUSINESS BUREAU. I ONLY WISHED I HAD INVESTIGATED THEM BEFOREHAND.
STAY AWAY, DO NOT BUY FROM, AVOID AT ALL COSTS
coscharlie found this review useful
1) Called 2 days after my order to try to sell me an over-priced battery with strong arm tactics and a completely rude person.
2) Charged me right away, before shipping the product
3) Product had not shipped after 12 days.
4) 3 attempts to contact customer service on hold 20 minutes each time
5) Sent an email to customer service asking for information regarding my order, response was a note telling me to call the customer service line.
6) Had to call the bank to cancel the order.
These people don't care one bit about their customers.
coscharlie found this review useful
I decided to upgrade from an older Canon DSLR to a Canon T3i, so I placed an order via the website primotronix.com on September 12th for that camera, body only. I received a call the next day asking if I wanted an upgraded battery or a memory card, and I replied that I did not. Fortunately it was not high pressured as some people report. The guy I spoke with did inform me that it was a "gray market" import, and that the order would be processed immediately. Before this call (but after I had already placed the order), I read the reviews for this company and decided to go ahead with the order and exercise some patience in order to received a better deal. Bad idea.
My credit card was charged on September 14th. On the 16th I emailed customer service just to inquire about when I would receive a tracking number (I guess I just wanted peace of mind that it actually had been shipped, even if I knew I was in for a month-long wait.)
I received this reply:
You have requested our free ground shipping service, please allow 10 to
12 Business days from the time your order has been processed to receive
Your order was processed on September 15, 2013. Once your package
reaches the first checkpoint, you will be issued a tracking number.
I did not receive a tracking number, so a week later I called and actually spoke with someone, who told me that it was processed on the 16th and had left the country of origin (which was never specified to me), and that I would receive a tracking number when it reached the US.
Today is October 1st, still no tracking number, and needless to say, no camera.
I have emailed them once more, and have decided to go ahead and warn others not to waste their time with this company. I can handle having to wait. I just want a bit of honest, better communication; and now I am wondering if I should try to cancel the order through the company and get the run around, or if I should just go ahead and call my credit card company. I guess I will give them until the end the week and call my credit card company.
If you want to order from PrimoTronix, just don't.
The response to my email was to call the customer service number, which is simply not satisfactory. No answers, no communication.
I went ahead and contacted my credit card company and had them reverse the charges, and I informed PrimoTronix via email (instead of waiting in on-hold hell) to consider my order cancelled. Should have listened to the many, many other poor reviews.
coscharlie found this review useful
As my title states, if anyone knows other people that are getting together to get the law involved with these people in any way please let me know. Also I doubt anyone will read this whole thing but it is relieving to get this down on paper and off my chest. Bottom line is DO NOT USE THIS "COMPANY". THIS IS A FRAUDULENT SCAM. All the 5 star reviews and clearly "stock" reviews are probably done by the "company" themselves, just check the actual reviews and other 1 star's, they are exactly like mine. BBB has an "F" ranking for them
I was going on vacation 9/9/13 and wanted a camera for my vacation. I ordered a Canon T3i on 8/20/13. I noticed the reviews on them afterwards and called literally 5 minutes after I ordered to confirm this was a legitimate company in which the rep told me "why wouldn't we be". Anyway I got two emails (that day) saying I had been charged and it will take 24-48 hours to ship and then my item and will be delivered in 7-9 business days (so at the latest 9/4/13).
Monday 8/26/13 I called since I hadn't received a tracking # and wanted to see where it was. I was told it would be delivered Monday 9/2/13 and he would send me the email with the tracking#. After 2 days I never got it. I called back and was told it would be delivered Tuesday 9/3/13 and he would also send me the email on this. (they sent me two emails about charging my account and placing my order so I know they had my email address correct). Two more days later I called the third time and was told it would be delivered Friday 9/6/13 and he too would send me an email. I requested he also just tell me the tracking # off the email he was sending. I wrote it down and confirmed it was accurate with him. I never got the email he said he was sending either.
The tracking# I wrote down that I was given was through the USPS. It showed they got the info to ship on 8/27/13 but no progress had been made because they haven't been given the order yet. On Tuesday 9/3/13 still no change and I called them because I was leaving for vacation in a week and needed my camera and was willing to pay whatever extra I needed to get it in time. When I called I found out they were closed the entire WEEK for Labor DAY, so even though I was willing to pay whatever I needed there was no way to get in touch with them to get my camera. I left for my vacation on 9/9/13 with still no email or confirmation ever sent to me and no progress made on the tracking# I had.
I got back from vacation on Monday 9/16/13 and checked and still I had no emails from them and no progress made on the tracking# that I was given. I called them and requested they cancel my order. They said it was probably lost and they have to verify it was lost before they can refund me. He said they will be able to confirm this within a day or two and I will get an email regarding this with what they find out by Wednesday 9/18/13. I never thought I would actually receive any email......and I never did.
On Thursday 9/19/13 I called and found out they were closed the 19th - 22nd and then again from 26th-27th for Jewish Holiday. So I called Monday 09/23/13 and was told they see the order is being refunded as of 9/17/13 and will take 7-9 business days to refund and will be refunded by 9/30/13. I also checked my tracking# I was given earlier after that call and it actually showed progress. It showed my package was delivered successfully and signed for in Colorado. I live in Tennessee. I think I was just given some random tracking# to shut me up the previous month.
Well today is 9/30/13, and as I 100% expected, I have received no refund. So I gave them a call. By the way I had to call 7 times. The first 6 times between around 17-25 minutes waiting the line just disconnected. It took me 2 hours to get through but on my 7th try I got through.
The first question I asked was how late they were open and he said until 8:30pm EST (it was 4:45pm EST at the time). I asked about my refund and he said it will be refunded by 10/2/13 (this story was all too familiar with my packages delivery date changing by 2 more days every time I called). I asked if I could speak with a manager to confirm that info. He said he would let his manager know and he would call me back, I then provided my phone #. I asked if I would actually receive a phone call back and he said it would be up to his manager if he decided to call me back or not. I asked why I couldn't just speak to one on the phone now and he said they were all busy. I told him I would be willing to wait for one and he just talked over me and interrupted me saying "Have a good day sir" and hung up on me.
I called back (5:02pm EST) and they were closed. I tried back two more times on another option (option 3 instead of 2) and it said "Please wait while we transfer you" then it disconnected. I called back with Option 1 for sales and just waiting around 20 minutes until it also disconnected like the 6 times earlier that day. I then got to writing this review/warning.
I honestly don't think I will get my money back. I feel they just stole over half a grand from me. Some one needs to do something about this company. By the way EVERY time I tried to call them was a painful experience. I could NEVER contact them. I work 10-6, they are open (apparently) 11-5. The website says open until 6:30pm EST. I work until 6:00pm EST. I called them at 6:05 pm EST once and the automated message said "Sorry we are only open until 7:00pm EST, please call back later". So the website said 6:30 and the voice message said 7:00 and the person I spoke with said 8:30, but at 6:05 they are closed. Lets not forget the insane amount of time off this company takes.
Never do business with this company.
coscharlie found this review useful
I should have heed the warnings of the other buyers before placing my order on this website. I placed my order on the 7th of Sept, no calls, nothing charged to my credit card. My order is "in process" up to this day (25th Sept). I called the sales on the 12th of Sept and they asked me for my name. my CC was charged that day. So if I don't call my order doesn't get processed????!!!!! When I call customer service no one picks up the phone but when I call sales they pick up in a second. What does that say about this company? When I got to sales and asked for the customer service, they didn't even say anything and transfer me back to customer service for more waiting. I emailed asking for my tracking number that I never received. they send me a very generic reply. What they don't tell you about their service is that you'll received the tracking number when the order is processed. What they meant by "Processed" is when the item arrive into the states in 2 to 3 Weeks when they send it on FEDEX or USPS!!! Then they will send the tracking number????!!!!! Really???!!!! This is the longest time I have to wait for any package, needless to say, my patience is growing thin.
30 Sept. Still no item. Was told to wait 2 more weeks by rep on phone. SMH.
coscharlie found this review useful
I am utterly SHOCKED this company has any 5 star reviews. I would give it negative stars if I could. Here is my experience with them...
I origionally ordered a Nikon D600 (body only). I was contacted after the order about buying more memory cards and batteries. I ended up spending nearly $2000 for this camera, not including the lense which, thank GOD, I ordered from a legitimate company. I was pleased over all with my initial order, I received the camera fairly quick. A few weeks later I accidentally dropped it while trying to juggle a few bags, my 15 month old son, and all while being very pregnant, and the autofocus wouldn't work anymore. I called Nikon to ask about sending it in to be repaired under the warranty and that's when I discovered this camera was what they call a gray market product, which means it's not registered through Nikon. It also meant that Nikon would not touch my camera even if I paid them. I called Primotronix and I was assured there was no problem and that my camera would be replaced right away if I sent it in to them. Awesome! Or so I thought.
I called them first to see how long it would take because I was due to have my daughter in a few weeks and I wanted the camera for her birth. I was told it would be a week tops once I sent it in. Great! I sent it in June 10, 2013 but, unfortunatly, it was not returned to me by the time I had my daughter so I don't have any good pictures of her birth. I called to enquire about my camera's where abouts and was told it would be repaired but the part was on back order. I have called a countless number of times since then and have been told the part was coming in tomorrow, and then it was being repaired and would be shipped over night first thing next week, then it was still be repaired and would be shipped 2 day air, then it was actually shipped and I was given a tracking order that showed nothing on USPS. The last time I called I was hung up on 3 times and was on hold for hours. I just got off the phone with them yet again and was told this time that the camera was unable to be repaired and would be replaced instead.
I feel like I'm being scammed and may never see my camera or my money ever again.
Maybe $2000 is not a lot of money to some people but it is to me and I sacrificed a lot to buy that camera in hopes of starting a business and contributing financially to my family. Unfortunately, this company doesn't give a rats a** about me as a customer. Maybe I'm stupid for thinking most people are nice and care, but I am actually shocked that this company seems to p*ss on their customers and go on with their day feeling good about themselves.
I have spent hours on hold, been hung up on one of times, spoken to like an idiot, and apparently stolen from.
I feel like I will be forced to take legal action or literally drive to where this company is and DEMAND either a cash refund or a CAMERA.
I cannot express the nightmare this past THREE months have been trying to get some real information about my camera. Please, for the love of all that is good and holy, DO NOT order from this company. I regret the day that I did with everything in me. Actually, I just wish I had taken to to the local repair shop and paid the $125 instead.
coscharlie found this review useful
One of the worst online shopping experiences I have ever had. If you love the run around, if you love bad service, if you love having to dispute your credit card charge in order to get your money back after being lied to and blatantly ripped off, Primotronix is your store! Say yes to getting screwed! Say yes to getting ripped off! Say yes to pi$$ poor customer service so bad it would make the Taliban look good! Say yes to RipoffTronix, I mean, Primotronix!
If you buy from these farbrechers after reading this you deserve whatever BS you get. Any money you think you might save will cost you ten times as much in frustration and anger.
coscharlie found this review useful
I ordered a Canon T4i body on 8/8/13--"in stock". I had to wait on hold the next day for 20 min. before being able to "confirm the order" and turn down the up sale pitch. At this point, I'm still thinking this is worth the hassle to save some cash. On 8/12/13 my credit card was charged by "BEST PRICE PHOTO 188-87821617 NY". Orders process in 3-7 business days according to their website. However, as of today, 9/13/13--a full month after they took my money--the website simply says my order is "In Process". Email inquires get a form message to call their phone number. Their phone number leads to a infinite hold, "your call is important to us." Ha
coscharlie found this review useful
I ordered a Sony SLT-A37 kit from them on Tuesday. On Wednesday I received the upsell phone call about needing to purchase an extra battery because the included one only lasts 20 minutes. I know the Sony SLT line, and that is a blatant lie. Then I was told that my camera listed as "Order Now" under availability on their website is on a 4-6 week backorder from the factory and will be shipped as soon as they can get it in from Sony. This model was discontinued in December 2012, so I doubt Sony will be shipping those soon. I told the phone rep to cancel my order. Thursday, their website still showed my order as in process, so I emailed their customer service department to request a cancellation verification. No reply, so I emailed again today, along with an explanation of why I am cancelling. I would NOT recommend ordering from Primotronix. I am about to contact my bank to make sure they do not charge my card, because they seem shifty enough to do that. STAY AWAY!!!!
DO NOT ORDER FROM THIS COMPANY!!!!!! Heres how my experience was!!
I Also will never order from this company again! I had the same experience as [name]. I ordered a Camera on the 19th of july for my fiances birthday ... 48 hour processing and 7-10 days shipping. They called me within 24s of ordering to verify that it was me that ordered the camera because i was having it sent home to her as i was at work. which i was impressed with. Than the BAD happens... They ask if i wanted to purchase a different battery for the camera because the one that comes with it only last 20 minutes.. i said no thanks and they continued informing me that i would need a 1 or 5 hr battery instead of the original that come with the battery ... i did my research before ordering and a few other reviews said that the battery that comes with it will last for days. I politely told the guy that i was not interested and that i wont be taking that many pictures so i will pass on the other batteries but thank you for the suggestion. he in returns says " i dont know why you have to be like that, i will process your order, bye" and hangs up .... i called back to speak to a manager.. he said that the order was processed and he was sorry for that guys behavior that he obviously works off of commition from those batteries. he stated my camera would be here by the 28 .. i waited until the 27 and called for a tracking number.. they said that it was not shipped out yet but when it does ill get a tracking number emailed to me . i called again on the 1st of august. and then they said that they only had the body of the camera and that it will be shipped out soon. on the 5 i was told that it is ready to be shipped and that i will have a tracking number by the 6th guaranteed. i called to day to find out that it was over seas and that when it gets to the u.s. i will get my tracking number and it will be 7-10 days shipping from then.... i canceled it .. enough is enough... every conversation i felt like i was being talked to like an idiot.. VERY RUDE VERY IGNORANT COMPANY!!! i WILL NEVER BUY FROM THEM AGAIN AND I WARN ALL THAT DO THAT THEY ARE HORRIBLE TO DEAL WITH... i have had hours of being on hold and minutes of actually talking to a representative. everyone there was a manager and everytime i asked to talk to one they said they were the manager.. I will let you know if i ever get my money back. i wont be surprised if i dont. very unprofessional and i order alot online...this is by far the worst company i have dealt with..
5 minutes after posting this review i got a call from [name] a representative of the company and he assured me a camera plus battery by friday aug. 9th..that they were ordering from amazon...i will post if i get it then or not. seems like this company has good expectations but poor employees. but if i get the camera that will be a big plus and shows that they do have a sense of customer service. its a shame i had to go through all this just to get what i should of had a week ago. but glad they are holding there end of it..hopefully.
AND today is friday aug 9th. just called to find out if the camera was gonna be here today. on hold for 30min. and THEN told it was shipped yesterday and will be here Wedns. So i canceled the order again. they told me that they would have to wait till the camera was back to there office before i would get my money back. i told them that i changed my review to 4 stars because they were going to make things right and now its going back to 1 . if there was a -5 that would be this company. i was also threatened!! he said that it will take 1-2 weeks for my refund, i said my reveiw was getting changed back and in reply he said " well if your going to be like that than maybe your refund will take 6 months, or 8 months" I HIGHLY RECOMMEND THAT NO ONE ORDERS FROM THIS COMPANY! There prices are fair but they piece there orders together and once they have everything they ship it to you but they keep you hanging on long enough for everything to get to them! .... DO NOT ORDER FROM THEM OR LISTEN TO THERE LIES! IF you have a order with them now cancel it and get your money back otherwise plan on waiting a month for your order or not get it at all! .... I have never been threatened by a company. or guaranteed something so many times!
DO NOT ORDER FROM THIS COMPANY!!!
oh and [name] wasnt in today! Surprise! ex.[private data],
[name] from customer service was the one that threatened my money
[name] said why do you have to be like that
[name] said he will deal with [name] behavior
[name] begged for one last chance and failed
DONT ORDER FROM PRIMOTRONIXS.COM!!"
I think shoving steel needles into my eyes would be a much more pleasurable experience than dealing with these people....BAD SERVICE, RUDE, UPSELLING, OVERCHARGING, SLOW, ETC. ETC. I wish I would have read reviews first before I ordered, if you haven't ordered from these folks yet DON'T!!!!!! Save yourself time and aggravation and go someplace else to get what you're looking for.
I will never order from this company again. I ordered a camera from their website that said it would ship within a week as I wanted the camera for a trip I was going on. The camera never came and we never received any notification of delay. I tried calling the company multiple times but their customer service hours are non-existent and difficult to get through. Finally after 2 weeks (i've now completed the trip I wanted the camera for sans camera) I wrote an e-mail to customer service saying I had never received my camera and at this point that I didn't even want it anymore. I get a generic response saying my camera is now on the way (where had it been until now and why had no one even sent me any information regarding my camera is a mystery). My camera arrives 3 weeks late and then only has a 7 day return or exchange policy which is ridiculous. An exchange for a product that you are not happy with, especially electronics that take some time to figure out is ludicrous. It took me a little more than a week to figure out that there were features of my camera that I didn't like. Now i'm stuck with a camera that I'm not thrilled with and I didn't even have it for the purposes I wanted it for.
coscharlie found this review useful
I placed my order last Friday and got confirmation right away followed by call from rep verifying my order. He offered some great deals like 3 year insurance for a fraction of what other companies will charge. I got my order today and cant be more happier. Thanks Primotronix.!!!
Update - Vendor has agreed to allow me to send the camera back for full refund. They are agreeing to pay for return shipping costs, which is good. This is satisfactory resolution of the below issue.
I purchase a Nikon J1 camera from Primotronix. Granted, the price was good and shipping was fast. However, big problem is that they advertised the camera to be brand new. I even called to confirm the camera is new and not refurbished and the sales rep confirmed. When camera arrived, it was in an almost unmarked white box (not your typical decorated, resale box). I called customer service and they again said that this is a new product. I called Nikon, gave them my serial number and was told the camera was a refurbished unit with a reduced warranty.
The many negative reviews of this company clearly indicate that they do not operate honestly. It seems it's either slow shipping, bait and switch, unnecessary upsells, or false advertising. What makes the matter worse is that they called me before the product shipped and asked me to write a positive review of them in exchange for a free card reader. I didn't realize what they were trying to do at the time. They in essence wanted to pad their vendor rating before the product arrived and the customer has a chance to be disappointed. Therefore, I believe a lot of the positive reviews that are online are not voluntary reviews.
Be very careful when dealing with this organization. Too many people have been left disappointed. Spend a little more and go with a reputable reseller.
While I believe I got a new camera for a good price, I found the service to be slow and not especially friendly. The gentleman I spoke to, while he was not outright rude, seemed annoyed that I dare bother him, and also that he couldn't get me to bite on accessories that I made clear I did not need. He did get me to buy the "US" version as the cheaper "import" was not in stock, despite the website advertising "order now". The real downside was how long it took. I placed the order online on a Saturday, and Monday called to see when I could expect my camera since I paid the $70 for overnight shipping. I was told that it would take a couple days to process and I should expect it by that Thursday or Friday. As of this past Sunday, no camera, I call again and was told that it had shipped and that I should expect an email with a tracking number and should have my camera by Wednesday. I finally received tracking information Monday evening, and received that package today (Thursday). Hardly overnight. I may have had a much better experience than some of the nightmare reviews I've read, but rest assured I will not deal with this company ever again.
"These people are criminals and should be criminally prosecuted for the scam they're running . They advertised the Canon Mark II for $1679 online (http://www.primotronix.com/tron/product_info.php?products_id=17452&amp;amp;amp;amp;amp;osCsid=2d4922f11423fb6ca6236fdebed57076) . I bought it assuming that it was low because it's a discontinued model and what they had was overstock. Three days after order they called me to say that they were out of stock but could sell me the new camera that canon replaced the Mark 2 with which was the 6d for the same price. LOL!!!!! What a bunch of liars. Canon's replacement for the Mark 2 is the Mark 3 which costs 3k +.I feel bad for the poor soul who doesn't know better. When I pointed this out the guy became belligerent and told me I was an amateur who needed to do my research. He said he'd cancel my order and promptly hung up. OH - and I didn't add that BEFORE he informed me that he didn't actually HAVE the camera I'd ordered he tried to upsell me on cards and batteries. People like this deserve to be put out of business. I hope the law gets wind of these scam artists."
coscharlie found this review useful
I fell prey to the same scam. Website said 7-9 business days. Someone called trying to up-sell a bunch of other items, then said the camera wouldn't ship for 3 months! Customer service rep - [name] - was extremely rude and cut me off numerous times. When I asked to speak to his boss, he said he didn't know his name. This is a sham company- order elsewhere. Ill be reporting to the BBB.
By the way- the company is getting rid of bad reviews by claiming they didnt buy!!! Check out the BBB complaints, reseller ratings, and yelp to see dozens of other bad reviews
coscharlie found this review useful
Update: In order to get any help from Primotronix I was told I needed to change my rating to a 3 star first!
I ordered a New Nikon D5100 kit and was sent a refurbished kit. Primotronix is selling refurbished products to customers, yet telling them they are purchasing new products. The customer has no way to check the authenticity of the product until they begin having problems with the product and send it into the manufacturer for repair. This is clearly misrepresenting the products they are selling. They list a 100% satisfaction guarantee on their website but do not stand by this guarantee. Primotronix is claiming the original manufacturer is lying about the product being refurbished, even though the manufacturer checked the serial numbers in their database. How can one trust this company? I do not trust them to exchange my refurbished products for new products I actually ordered and, indeed, send me "new" products and not refurbished again. Primotronix will not refund my order and claims it is beyond their refund time frame. Please explain how one is to know they were sent the incorrect product until it is sent into the manufacturer to check the serial numbers.
Customer service is atrocious. I have never felt so taken advantage of nor been treated so rudely by a "customer service rep". They hung up on me numerous times and claimed I was lying to them on many occasions. I asked to speak to a manager several times and one never seemed to be available. I seemed to always be routed back to "Alex" who stated that "No one will help you with this issue".
Primotronix is a highly unethical business that is only operating to scam its customers.
coscharlie found this review useful
I ended up making a mistake and calling them and ended up making one my largest retail mistakes of my life. Granted in the grand scheme it wasn't a ton of money but I probably got talked into spending $300 more than if I would have just stuck with who I usually buy my electronics from.
Basically my mistake was I wasn't sitting at a desk truly doing the math of what the seller's "package deal" was promising when I was on the phone with them but when I got the equipment and did the breakdown ugghhh(not by the Invoice, it had no breakdown they just stuck a a single price for all the equipment...didn't break down of any pieces/per price). So I got stuck with a set of lens filters that I could buy elsewhere for $11 they charged $69. And then they OUT RIGHT LIED about the battery life of the OEM provided battery so I got an extra battery that I believe they charged me $125 for probably worth $20. Then they had a "warranty" special: Which turned out to be untrue also. And the list continues...After receiving everything I almost returned it all to notice the have a 20% restocking fee. Well That pretty much negates me worrying about how much extra I paid. So at the end of the day I chocked it up as a learning experience...you need one of those every once in a while.
I don't know how they are with just ordering off their website, but I recommend if you feel you need to call just go else where. (I was wondering why they had 2 exact products that were $150 differently priced)
coscharlie found this review useful
IF YOU HAVE A PROBLEM WITH THIS COMPANY CALL THE SALES PERSON YOU DEALT WITH AND DEAL DIRECT. DO NOT FILE COMPLAINT UNTIL YOU TALK TO YOUR SPECIFIC SALES PERSON. THEY SEEM TO RESOLVE QUICKLY WITH TELEPHONE CALL.
Second update. Seller did deliver the battery and a free card reader and a free 32 GB chip to make me happy. The battery is not a 9 hour battery but probably the best the industry has to offer. It lasted one hour on video setting which is double the factory battery. The 32 GB chip performs flawlessly. It is not error free. THe card reader is pretty nifty. So for my extra $100 bucks I did not get the battery promised but did get a double strength battery, a regular battery, a four GB chip and a 32 GB chip, a card reader, a lens filter and stupid table top tripod. It was not a good deal. But it was the deal. My problem is that seller never did invoice any of the items. It was listed as a package deal. I would guess I received some 60$ of goods for $100 but had several months of hassle after filing a discover card complaint. In hind sight, I would just call the specific salesman I dealt with and continue to hassle him. That is how you resolve with this seller, go to the guy who sold you the stuff and they seem to resolve the problem immediately.
FIRST UPDATE, Seller, just 2 days after posting this review called and promised my long lost battery and a free 32 GB memory card plus reader. If they come through I must change my rating. This is after a 3 month complaint through Discover Card that did nothing. Seller blamed the problem on customer service who don't understand the situation. I am moving to 2 starts and upon receipt of battery will move up again depending on quality of battery.
ORIGINAL REVIEW, I bought a camera. Got a call on Sunday convincing me to buy a 9 hour battery for $100. No battery came with order. Seller did not invoice battery but instead listed as package deal. I complained and company then sent cheap off brand battery , not Nikon as promised. The battery was not as good as the original Nikon battery. Just another 30 minute battery. Repeatedly complained to no avail. Transferred all over the place when calling. Emails not answered. Do no do business with this company. See other internet reviews. PS, There is no such thing as a 9 hour battery.
I was not sure which lens will work with my Nikon D40, because its kinda old, but after calling i got answers on all my questions. I ended up ordering beautifull telephoto lens for my camera and the good thing is - I got it today safely packaged and brand new. thank you!
I ordered a Nikon D7000 from the Primotronix website soon after Memorial Day. I was happy because it was the cheapest new camera I could find (even cheaper than some refurbished ones), and it said free shipping. The next day I received a call from them confirming my order, but the price was different than on the website. I was told there is a $50 "shipping insurance fee". The website had said nothing about this. RED FLAG - I should have canceled my order right then! They proceeded to talk me into adding an extra battery for "only" $100 more. (If I would have done my homework, I would have known that a Nikon made one sells elsewhere for only $50) I was going to buy an extra battery any way, but specifically asked to make sure it was Nikon made. They assured me it was.
A few days later my camera came. Everything was great except for the extra battery. Sure enough, it was NOT Nikon made. When I called to see if I could return just the battery, they told me I had bought a kit, and would have to return everything. I had understood I was only adding an extra battery, not buying a different kit. After every objection I made, the guy just kept repeating the same thing, so I finally gave up.
I feel I have been lied to and cheated out of a good price, but after reading other reviews on Primotronics, I'm thankful it wasn't worse. I am very happy with my camera thanks to Nikon, NOT Primotronics.
-Their website is deceptive
-Their sales reps are dishonest
If you want to buy a good camera for a discount price, buy a refurbished one from a more reliable seller. At least you'll know exactly what you're getting, and what price you'll be paying.
Scammed & overcharged! this is a BAD company!
I bought a cyber- shot camera DSC- HX20V for $269.99 from primotronix.com on 5/29/13. A few days later when I had expected the camera to be delivered, I received a call from a sales rep trying to sell me an Extended sony battery for 49.99. I said I already had the same camera ( I was purchasing a 2nd for my daughter) and the regular battery works fine. He said I must have bought an extended one since the standard only works for 30 minutes. I was hesitant so he said the special was 2 batteries for 49.99.I asked if all products were brand new in original packages and Sony products.he confirmed they were. So I said I would get the batteries. I received the box on 6/6/13. I was charged 338.99 which was 24.10 more then he quoted. The camera was NOT in original factory box. There was No warranty. One battery was Not Sony and did not look like the one advertised online. The 2nd battery was Sony but not in any package nor were the accessories packaged. They were put in a white nondescript box. There is a SKD number on the bottom of the camera that is greyed out with a marker. I now wonder if this company not only sells used equipment posing as new but maybe they are selling illegal items. Their website is misleading. They have various business hours depending on where you look. I have not been able to get in touch with them by phone. They owe me money, an explanation and a warranty by Sony. I would rather just return this entire order as I do not think they are legal but I would never trust that they would give me a credit to my credit card.
I can finally say I've had the worst internet purchase of my life. Ordered a camcorder from primotronix because they were cheaper than the rest - 30 DAYS LATER, about 10 phone calls and 10 emails with customer service saying the item will be shipped "within 48 hours", I finally get my camera.... only, the power adapter is obviously made for another country. I placed my order on 5/14 and on 5/22 someone called me to try to upsell, which irritated me and then they said they'd process the order. So not sure what they were doing between that? And my camera was shipped from Amazon, with the order date of 6/11 even though I did not order through amazon. Very interesting.
Alane Beard found this review useful
I ordered a Father's Day bundle of the Canon EOS Rebel T4i with 18-55 & 55-250 IS Lens for $745.99 -- a good deal, similar to a Costco offering that's no longer available. Two days go by and today I get a call from "Alan" who tells me I forgot to order a long-life battery and charger. I told him I didn't want it and he asks me, how can I operate the camera without a battery? I asked him how much the battery and charger would cost, and he says "$149." So I told him I'd get back to him, at which point he tells me that the order will be cancelled if he doesn't hear from me within a couple of hours.
I then revisited the web site to click on the What's in the Box link. Sure enough, the list includes a lithium-ion battery and recharger. So I try to call Alan back to point this out. My calls go unanswered--I suspect because my phone number is being screened by caller ID, but this may be paranoia.
Anyway, I borrowed my husband's cell, dialed the same number, and lo and behold I get through immediately. I start to complain that the ad lists a battery and charger as being included, so now "Alan" tells me that they're not Canon equipment. Then, before I can say anything else, he tells me that I should know that the two lenses are not Canon lenses. He points out that the ad doesn't specifically describe them as Canon lenses, and says I shouldn't expect to be getting Canon lenses at such a low price.
At this point I told him to cancel the order. I call this sleaze of the first order. The rep clearly contradicted the ad when he said the kit didn't include a battery and charger, and the ad was clearly misleading as it was certainly not clear that the lenses were not Canon lenses. I would proceed with extreme caution in dealing with this e-tailer.
(here's the link and I have a screenshot: http://www.primotronix.com/tron/product_info.php?csv=ma&products_id=20978&zmam=80512835&zmas=2&zmac=6&zmap=20978&gclid=COmzwcmF3LcCFcqDQgodnyQA6A
READ THEIR BBB REVIEW! "F" RATING!!! MANY COMPLAINTS FILED!!
This is a terrible company. They "bait and switched" me and sent an old, outdated lens instead of the lens I ordered. They charged my credit card a higher charge than advertised, and they did not ship all items included in my package. Even after multiple attempts to get the correct items, NOTHING was made right! No lens, no completion of the items included in the package, and no correction of price!! DO NOT BUY FROM THIS COMPANY!! I CANNOT WARN STRONGLY ENOUGH AGAINST THIS COMPANY!! Buy ELSEWHERE!!
Update: I have contacted the TX ATTORNEY GENERAL'S OFFICE and the Better Business Bureau. Investigations are currently underway. I encourage anyone scammed by this company to do the same. WE THE PEOPLE can put this SCAM company out of business forever!!
I placed order for canon 18-135mm lens for my T3i camera last friday. Primotronix was the cheapest so i gave it a shot. I was a little bit worried about the price and this store but yesterday i got my order very well packaged. Lens works great, canon original. Good store!
I ordered a Canon Rebel T2i on a Sunday and Monday I received a call for a sales rep. They stated that the model had been discontinued and offered to "upgrade" me to the newer model for free. Then they proceeded to try to sell me the 5 hour battery, which I declined and then was told they would throw it in for free. My order that I initially had purchased online went from $450 to $570 when I was told the upgrades would be free! I called the next day to complain about their "bait and switch tactics" . They offered to sell me a lens that I was interested in for less then cost at $70 but what about the $100+ they already overcharged me?!? Then I look online and the had charged the lens twice! I decided against the whole purchase and called back to cancel. I was then told that a refund would take 10-14 days! How is that even possible? This company is a scammer!
Great customer support. right after i placed the order they called me to verify the order. Person on the phone was very well technically educated and gave me my options regarding the lenses that i can use with my camera ( i originally was buying body only). Primotronix.com is a great store with nice prices.
I loved the way they packaged my camera. Great store with amazing prices. I ordered my Nikon D90 camera with 3 extra lenses and price was great. I was really amazed when i found some extra free stuff in the box - usb bracelet and extra battery. cant be more happy. thanks
I placed an order with them for a Nikon camera and lenses over the Memorial Day Sale that they were having. My total order was for 1350 with FREE shipping. I got a call from a sales rep, very slick talking that just kept saying 'OK" and kept upgrading my order by saying "I will throw and extended battery, extended warranty, tripods in for you" He ended with "I will send the products out today, 1750 total ok, bye" He hung up. How did the price go up $400 !!! I called back waited for 25 minutes and another slick salesman told me about a 6-7% up-charge for S/H. I told him what the other guy did, but he was the same, just kept saying ok and promising a bunch of extra items that I had no desire to buy.
I called my bank and put a stop to the charge. STAY AWAY, they are using at least 3 different websites that go to the same call center.
I ordered this Coolpix last week and just got it in. Really Great deal on the price, i was little bit worried about the shipping dates and other, but it turned out to be very fast and well taped-packaged-packed:) Camera is Awesome and i got a battery for it from the same store. Great people and professionals.
im pretty sure they shipped my camera same day, because by the morning of the next day i had tracking information in my email and in two days my camera arrived. They pack great, lots of peanuts. Camera works great since than and i remember that they price was great. I recommend this store to anyone.
i purchased Canon T3i camera around month ago. I received it well packaged in original box with all accessories. Its being over 3 weeks of me using it and i'm very happy about it. Great store and service. I cant understand all those people who give these guys 1 or 2 stars - i think its just competitors trying to make them look bad. Great Great store!
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