Privalia Italia Reviews 

11,987
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have made two orders recently, and unfortunately, both were very disappointing. In the first order, the leather boots arrived slightly damaged right out of the box. To make matters worse, the sec... See more

Rated 4 out of 5 stars

I recently bought two items and everything went smoothly. I've also made several purchases in the past and never had any issues. Sometimes I don’t buy just because of the shipping costs or because the... See more

Company replied

Rated 4 out of 5 stars

I recently bought some new Zara clothes from the app, I can just say that everything was perfect. The delivery was done in a drop-off point next to me, quick amd easy. The best delivery was the bathro... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping on Privalia for several years and my experience has always been very positive. The products are always original and in perfect conditions. Delivery is easy and convenient and I... See more

Company details

  1. Outlet Store
  2. Baby Store
  3. Boot Store
  4. Children's Clothing Store
  5. Clothing Store
  6. Fashion Accessories Store

Written by the company

Vendite fino al -70%: e non è uno scherzo. Vendite inaspettate, sorprese quotidiane, scoperte... questo è quello che ti aspetta ogni giorno sulla app Veepee, leader nelle vendite-evento online


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(11,987)

1,867 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Trustworthy platform

I’ve been shopping on Privalia for several years and my experience has always been very positive. The brands offered are high quality and the products are always authentic and reliable.

Customer service and returns are also very efficient: returns are simple to manage and home pickup is available, which makes the process very convenient. I’ve never had any issues with orders or refunds.

Overall, a trustworthy platform for buying branded products at good prices.

April 24, 2026
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Online shopping at good prices

Online shopping at good prices
Excellent experience, simple and intuitive management.

The only two areas for improvement:
- Multi-brand shopping in a single order
- Shipping costs are very high

February 12, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

The prices are unbeatable

The prices are unbeatable; however, the delivery time was quite long.
My first impression was that some of the products didn’t seem completely brand new — although I might be mistaken. They looked as if they had been previously opened or possibly returned, as they were slightly dusty and not in the condition you would expect when taking them out of the packaging for the first time.
That said, overall I believe the brand quality and the discounted prices are fair enough to compensate for the longer delivery time

February 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look