Oh boy... I've used this company for years and everything was fine until I discovered that unauthorized calls are charged to my account. I don't even understand how this was possible because I li... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rebtel provided affordable international calls. However, cancelling the service is proving to be difficult. The in app and online support is abismal. The Sophie bot goes around in circles, even when... See more
Company replied
I'm on holiday in South Africa from the UK. I wanted to call a UK landline. I downloaded the Rebtel App and signed up for the free trial which included free minutes. I attempted the international call... See more
Company replied
Calling drops in between and when i call again, I get audio message sorry we cant connect your call. then I have to wait long or restart my phone to reconnect.
Company replied
Company details
- #59 of 63 best companies in Telecommunications Service Provider
- #18 of 19 best companies in Mobile Network Operator
About Rebtel
Written by the company
Good to know about Rebtel
Written by the company
- What we do
- Rebtel is international calling and mobile top-ups in one app. Two ways to stay close to the people who made you.
- Calls that cost less
- Call home for up to 90% less than your carrier charges. No contracts, no monthly fees, no surprises on your bill. First call free.
- Top-ups in seconds
- Send mobile credit straight to a phone back home. You pay here, they get it there, usually before you've hung up.
Our connection promise
It works when the internet doesn't
Rebtel calls run over the regular phone network instead of the internet, so they get through when video and messaging apps can't. And a top-up reaches any phone, smart or not. The person on the other end never needs an app, a data plan, or good signal.
Contact info
Jakobsbergsgatan 16, SE-111 44, Stockholm, Sweden
- support@rebtel.com
- www.rebtel.com
Free minutes and fee free 1st top-ups
3.2
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s fast so easy to use really useful…
It’s fast so easy to use really useful for low prices
September 9, 2026
The two German phone numbers I am…
The two German phone numbers I am currently
using work consistently well at a reasonable rate.
September 6, 2026
Reply from Rebtel
Hi Karl,
Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.
Have a great day.
Amazing service
Amazing service! I am able to call the country I need and as many minutes as I need. Very honest and flexible services provider, thank you!
September 10, 2026
Unprompted review
Reply from Rebtel
Hello Gallivan,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com ([support@rebtel.com) .
Thanks for being part of the Rebtel family—we appreciate you!
Reply from Rebtel
Hi Juan,
Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.
Have a great day.
Topup blocked Issue
September 4, 2026
Reply from Rebtel
Hi there, we’re sorry to hear you’re experiencing issues with your top-up. Please reach out to our Support Team with your account details so we can review this and help resolve it as quickly as possible.
Don't use this for sending top up or…
Don't use this for sending top up or anything
Rebtel Very bad liers and unprofessional website, for second time they took money from my account but receiver never received their top up
Don't use this
September 8, 2026
Unprompted review
Reply from Rebtel
Hi there. We’re sorry to hear that you experienced an unstable connection. We understand how frustrating this can be, especially when you’re trying to make a call. Please contact support@rebtel.com with your account details so we can investigate and help improve your calling experience.
I was happy at first with this network
I was happy at first with this network, but after using it only two times the third time I topped it up for over a month ago and every time I try to make a call it says technical problem. My £20 gone for nothing 😕
September 2, 2026
Reply from Rebtel
Hello Miss L Macheka,
Thank you for sharing your feedback, and I sincerely apologize for the technical problem you’ve been experiencing with your calls.
To investigate this issue further, please contact us directly at support@rebtel.com or reach us via live chat. This will allow our support team to review your account activity, check the £20 top‑up, and resolve the technical error preventing your calls from connecting.
Good was it.
September 1, 2026
Reply from Rebtel
Hello there,
Thank you so much for sharing your feedback with us. We truly appreciate it, and it’s always our goal to make sure your calls connect smoothly with your loved ones.
If there’s anything else you need, please don’t hesitate to reach out to us at support@rebtel.com or via chat — we’re always happy to help. ☺️
Very gooooooooooood
September 2, 2026
Reply from Rebtel
Hello,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com .
Thanks for being part of the Rebtel family—we appreciate you!
The connection was good and speech was…
The connection was good and speech was very clear
September 1, 2026
Reply from Rebtel
Hi,
Thank you for your feedback and review. We're delighted to hear that the connection was good and that the speech quality was very clear. Your positive experience means a lot to us. If you have any questions or need assistance in the future, please contact us at support@rebtel.com.
Good service
It's a good app and very useful for calling people abroad that don't have a smart phone
August 14, 2026
Reply from Rebtel
Hi there. We really appreciate you sharing your experience. It’s great to hear that the app is good and very useful for calling people abroad that don't have a smart phone. Thank you again for your support — we're glad to have you as a customer. - Dani
I noticed small charges from my account…
I noticed small charges from my account that are connected to a phone number I do not have access to. I provided them with all the information they need to confirm that the payments are coming from my bank account but they put you through a continual loop of asking for the same information over and over again and refuse to cancel the subscription unless I provide confirmation that I created the account even though I have provided bank statements showing the actual deductions under my account. I’m even ok with just taking the losses of what has been deducted to date but them just cancelling the active subscription but still they won’t do it.
I think their business model is making these unauthorized deductions and hoping people won’t notice. Even with proof that these deductions are from my account and I have clearly requested them to stop the deductions, they are refusing to unless I provide proof that I am the account holder of the phone number that was used to access the account. The fact that it is my bank account that has all these deductions apparently doesn’t factor in to their logic. Clearly they are doing this deliberately as others are also reporting this illogical loop of information requests. Meanwhile my account still keeps getting deductions of $3 each month…definitely do not use them.
July 1, 2026
Unprompted review
Reply from Rebtel
Hi Anon, we’re very sorry to hear about your experience and understand how frustrating it must be to repeatedly provide the same information while the charges continue. Could you please share your support ticket number with us? We’d like to follow up with our support team regarding your case and help ensure it receives the appropriate attention.
-Mark Lowell
great app for calling and topup
August 31, 2026
Reply from Rebtel
Hi there,
Thank you so much for the fantastic review. 😊 We’re thrilled to hear that you’re enjoying Rebtel for both calling and topping up. Your support means a lot to us! 💙📱
We truly appreciate you choosing Rebtel and hope we can continue keeping you connected with the people who matter most. 🌍❤️
I can't cancel my subscription
I can't cancel my subscription, my mobile no. is not working and no way to cancel subscription
August 27, 2026
Reply from Rebtel
Hi there,
Thanks for reaching out—I’m really sorry you’re having trouble canceling your subscription. I understand how frustrating it can be, especially if your mobile number isn’t working and you can’t access the app. If you’re unable to log in on the app, you can also try canceling through the website. Simply go to rebtel.com, log in to My.Rebtel.com, select your active service, and click Deactivate. If you’re still unable to access your account, please don’t worry—you can contact us at support@rebtel.com, and we’ll assist you in canceling the subscription from our end. We’re here to help, so feel free to reach out if you need further assistance.
Thank you, and have a great day ahead!
I like the ease of use but lot of times…
I like the ease of use but lot of times I'm not connected to my number but to another number which has arobot answering machine where I lose Credits when it answers.
August 26, 2026
Reply from Rebtel
Hi there. We’re sorry to hear that you experienced a calling issue. We understand how frustrating this can be, especially when you’re trying to make a call. Please contact support@rebtel.com with your account details so we can investigate and help improve your calling experience. -Carmela
Reply from Rebtel
Hi Alex.
Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.
Have a great day.
Unban my account you ban my account
August 26, 2026
Reply from Rebtel
Hello,
We’re sorry to hear about your experience with this account lock. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [support@rebtel.com (mailto:support@rebtel.com)] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
Thank you Rebtel …
Thank you Rebtel …. I’m really appreciate with your company service…
August 26, 2026
Reply from Rebtel
Hi,
Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve.
Have a great day.
Reply from Rebtel
Hi Dodi,
We really appreciate you taking the time to share your experience with us! It’s wonderful to hear that you found our platform very easy to use for sending credit and that the process was quick and convenient.
Thank you again for your kind feedback and continued support. We’re truly glad to have you as a customer!
Rebtel in Turkey
Im in Turkey and want to call Europe.I use here both wifi and a data international esim (both have perfect and stabile connection). I spent many hours to make a phone call, but Rebtel does NOT connect, even using VPN.
Customer service incredibly told me that I need a local (Turkey) sim for using Rebtel in Turkey and that using a VPN is even worse.
I still can't believe their "advice".
Update:
Although their support is fast and polite, it unfortunately offered no solution, and reaching out again makes no sense to me. Regrettably, the service simply does NOT work at all in Turkey, whether with or without a VPN—even though a VPN is essential there to communicate freely.
August 30, 2026
Unprompted review
Reply from Rebtel
Hello Silver,
We’re sorry to hear about your calling experience. This isn’t the service we aim to provide. Please contact us at support@rebtel.com (mailto:support@rebtel.com) or via the app so we can assist you directly. Thank you for your feedback—it helps us improve!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.