Reservation Counter reviews

Reservation Counter reviews

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Reviews

About

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Review by confirmed purchaser

English

Was it from India ? Had trouble getting them to understand my English . Frustrating experience but they were polite
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Review by confirmed purchaser

Fabulous experience

It was hard for the representative to hear what I was saying. I was in a crowded restaurant and he was superb in listening intently. He got it totally right and booked the room for my hubby very quickly.
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Review by confirmed purchaser

Miss Leading

When I first called I thought I was calling the reservation desk for a specific hotel chain because that the way the ad appeared on google. Now I find out that this is a separate company creating these reservations. Not really happy about that. The gentlemen who helped me did a fine job otherwise I would have only given 1 star.
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Review by confirmed purchaser

Service rep first got date wrong then made wrong reservation altogether

Despite my clearly telling him the date of the reservation, he made it for the wrong date. Then we had to start all over, and then he completed the reservation. I asked and he confirmed the name of the property several times. When I received the email confirmation, it was for the wrong property. It was a terrible experience and a waste of time.
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Review by confirmed purchaser

Just great - thank you

just great - thank you
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Review by confirmed purchaser

Horrible

I booked a reservation and thought was speaking to a marriot rep. My flight was canceled called the hotel to cancel and was told can't refund because booked thru expedia. Which I didn't . Called expedia and they have no record of it either. 11/2 hrs on phone nothing resolved. American Express is handling it now.
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Review by confirmed purchaser

Good experience accept

I really had no problem making my reservations but the gentleman I spoke with had a very heavy accent and I had to ask him to repeat things quite a few times. He seemed to get a little frustrated with me.
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Review by confirmed purchaser

Fast but bad

This reservation went quickly. I was VERY surprised though, that I was charged for the room almost immediately when the reservation is for July 24, 2014, almost 3 months in the future.
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Review by confirmed purchaser

it is very convenient.

you can try one.
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Review by confirmed purchaser

No Help After the Sale

Accidentally used a business card for purchase of personal trip. When trying to change the card the next day was kept on the phone for 50 minutes before being told nothing could be done.
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Review by confirmed purchaser

This email is not me. You need to find out who it is.

I am not Julie Hairston.

I am Joe Hair.
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Review by confirmed purchaser

Person taking reservation was most polite

Don't hesitate to use this company to make your reservations.
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Review by confirmed purchaser

very frustrated was missled that they were the real hotel

VERY FRUSTRATED . My stupidity had to book hotel for work , was told hotel and address so googled hotel . web page came up with hotel letter head etc. called the number and booked room asked for corporate rate for convention lady just pretty much changed the topic to distract me . Got off the phone and called company running convention they assured me a cheaper rate was to be received .So called the number they gave me for the hotel called them and they told me I had booked the room threw expedia . I was pissed !!!!!!!! luckily they cancelled my booked room and then I rebooked with ACTUAL hotel and I then received the corporate rate . Just for interest I called back just making it as if I was booking a room again . I asked the person if I was calling the specific hotel and she would not say all she said you have reservations how can I help you she led me to believe I was talking directly to the hotel . Felt like I got scammed . Only good thing they cancelled no problem BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Even when I received the conformation via email there was the hotel corporate logo and the picture of the hotel . BE AWARE who you are dealing with. If I wanted to deal with expedia I would booked through expedia BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review by confirmed purchaser

FRAUD

I will not trust you again to be what you appear to be. Masquerading as the wed site of the hotel. I will be far move careful when signing onto web sites to make sure tey are the Official Website.
Mahalo
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Review by confirmed purchaser

told me double rooms booked and it was not.

Representative was great. However i found that when i went directly on websites myself rates were cheaper. I checked with hotels after that and found the room i asked for at the hotel was two double beds. He assured me thats what it was. When i spoke directly to Hotel they showed 1 king with a pull out sofa. U did not offer AAA discount . Hotel does making the rooms 13 dollars cheaper. Now im not saying inventory doesnt cross as reservations are being made however the cheaper rates dont change. He did go out of his way to check every hotel i asked him to and he did with much courtesy. Wish I had paid more attention not noticing this was a third party reservation center. Like directly to deal with hotel.
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Review by confirmed purchaser

did not tell me he was with expedia,

I asked him if he was the renainanse hotel and he said he makes reservations for all. If I had known that it was it expedia I would not have made the reservation because you charge the credit card after the reservation is made. I cancell the reservation and I`m awaiting my refund
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Review by confirmed purchaser

Fast and Friendly! Took about 2 minutes!!!

Clean, friendly, easy!! No hassles!!! I don't think my family has ever checked in somewhere before that was this fast and easy.
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Review by confirmed purchaser

Reservations were made quickly and efficiently

The representative was very friendly and helpful.It took only a few minutes to make the reservations.
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Review by confirmed purchaser

fine

did what it was supposed to do
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Review by confirmed purchaser

"Quality Inn" - Byron, GA = AWFUL !!

Dear Friend, Stay Away !! from this "1 Star" Quality Inn. This "Quality Inn" in Byron, GA was AWFUL !! We asked for "non-smoking" + our 1st assigned room "wreaked" of Marijuana vapors. It was terrible after a long days drive. Our 2nd assigned room was not much better. The previous tenant had obviously used the bathroom to smoke. It smelled really bad !! The shower barely worked. It was like the Bates Motel !! We could not wait to leave in the morning !! Plus, front desk manager said we were over-charged by Expedia by $20...

Reservation Counter LLC Details

Lowest Price Guaranteed

No Change or Cancellation Fees

24 x 7 Phone Support

(800) 992-2694

More than 85,000 Hotels Worldwide

About this company

ReservationCounter is exactly what the name implies. It is one of the most widely used hotel reservation services world-wide, providing the most user-friendly and SECURE back-end booking support for hotel partners. ReservationCounter services over 150,000 hotels around the world - from the largest international chains to independent and single-location properties. When you use ReservationCounter to reserve and book your favorite hotel, you can be assured that each experience will be secure, convenient, and fully compliant with all hotel policy and rate guidelines. In doing so, you will enjoy peace-of-mind, knowing that you are using a trusted partner-service that is responsible for booking over 2 million room-nights per year.

Visit Reservation Counter

Contact information

Call us on: 1-800-992-2694
We live here: 12390 South 800 East, Suite B
84020 Draper
United States

Category

Reservation Counter is ranked 9 out of 13 in the category

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