A lovely driver and a decent transfer once we set off. It was somewhat spoilt by a good percentage of the passengers being drunk, loud and still drinking alcohol despite being told not to. The drunk c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used hoppa on several occasions. Website easy to use soon as you type where you’re being picked up and drop off the information comes up. We’re going to a cruise terminal so it asked which cruise... See more
Company replied
Easy to use website. Drivers were prompt and communicated at regular intervals, which enabled me to inform them that we had been slightly delayed. Good value for money, with discount available for air... See more
Company replied
Booked a return from CDG, Paris. Simple & easy to book on App. Good communication from drivers. Arrived on time on both journeys. Cars clean and comfortable. Competitive rates.
Company replied
Company details
Written by the company
hoppa is a global mobility platform for airport transfers, airport taxis, ride-hailing, private holiday transfers, ski transfers and airport shuttles — empowering 40 million+ customers with seamless, door-to-door ground transportation across 182+ countries and 2,600+ airports and resorts. In one place, customers can instantly compare and book pre-booked airport transfers, fixed-price airport taxis and ride-hailing services, with real-time access to the best fares and optimal routes for every journey and every budget. Our network of 70,000+ vetted local fleet providers delivers reliable, fixed-price travel worldwide — from affordable transfers to professional meet-and-greet services. We believe transparency is essential to building trust. That’s why every customer who books with hoppa is invited to leave a review — regardless of their experience. We do not selectively invite customers based on positive journeys, and we never offer incentives in exchange for reviews. All feedback is verified, helping to ensure our Trustpilot score accurately reflects real customer experiences. When something doesn’t go as planned, we take it seriously. Negative reviews are logged and investigated with the relevant local provider, and we aim to resolve all cases within a maximum of 14 days, depending on supplier response times. If you need further support or would like to raise a query directly, please visit our customer support portal: https://talktous.hoppa.com/en/support/home
Why millions choose hoppa
Written by the company
- Thousands of routes, one easy platform
- Access a range of transport options across 182+ countries and 2,600+ airports and resorts.
- Search, compare and book. Effortlessly.
- Plan less, explore more. Choose from 70,000+ trusted local partners.
- Millions trust hoppa
- Join 40M+ travellers who book smarter, faster, and easier.
- Ride now or later
- Choose pre-booking or ride-hailing. You're in control in 20,000+ cities.
Contact info
2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom
- www.hoppa.com
Search, compare & book
4.1
Great
86K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For an old git like myself it was quite…
For an old git like myself it was quite easy to use, think it only took me two times to get it right
August 25, 2026
Very easy app to use
Very easy app to use, kept up to date who the driver is, where you'll find them. Makes the journey very carefree.
September 8, 2026
Easy to book straight forward
Easy to book straight forward, this is the first time to use it
September 7, 2026
Good communication…
I was contacted the evening before my transfer to re-confirm the pick up time and on the morning of the pick-up the driver messaged me to tell me how far away he was
September 6, 2026
Easy to use website
Easy to use website , good price for transfers . Good booking process overall, highly recommended
September 8, 2026
Easy to book
Easy to book, (found to be more easy on website than app) & price is competitive
September 8, 2026
Shuttle Buses
Used Hoppa before and have always been satisfied with an efficient service.
September 8, 2026
Gud and text straight away with…
Gud and text straight away with alternative drop of everything gud
September 8, 2026
Easy to use and brilliant value just…
Easy to use and brilliant value just hope when we actually go it will be this good
September 8, 2026
you took money to provide a service and didn't deliver it, SHAMELESS CON ARTISTS
still not a sufficient resolution, just a false apology, not good enough
you took money to provide a service and didn't deliver it
your policy does not go far enough to fix the issues that your company caused
apologizing wont give our money back we lost because of your terrible company
give us our full refund
they have a premium number for calls that is extortionate also
You left 19 people including children and pensioners stranded with no transport and no one answering any calls
you are a disgrace of a company
we had to pay €230 for out own transport, you haven't reimbursed us for this
you are hiding behind the excuse of (its not our policy to refund that amount)
you will never understand the stress this has caused and this hung over us all holiday as we couldn't be sure that this disgraceful company would bring us on our return journey
We want our full refund, we supplied receipts and screenshots of call logs for days trying to get in touch with your disgraceful company
August 5, 2026
Unprompted review
Good prices
Good prices, easy to book. Would be better if detailed reviews from past customers of the various companies were easier to access.
September 8, 2026
The site was very easy to get around…
The site was very easy to get around and booking our transfers was very quick to get sorted, and at a price i believe to be very acceptable.
September 1, 2026
Quick efficient booking with a message…
Quick efficient booking with a message with all the arrival information
September 8, 2026
The website was very slow and not very…
The website was very slow and not very easy to use
September 8, 2026
No hanging about
The taxi driver was waiting at the desk when we arrived and we set straight off.
September 3, 2026
So easy to navigate the page and great…
So easy to navigate the page and great prices
September 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.