Sainsburys Brighouse is a pleasant shopping experience. Plenty quality items at decent prices, some real bargains too when reduced to clear with the yellow price tag. The staff vary from shrugged sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thinking twice about continuing to pay for home delivery pass tbh. I've stopped ordering my bread because if the poor dates - when you're shopping for one you don't use it so quickly so it doesn't las... See more
Company replied
The store is very close to home, so it is ultra-convenient. Easy to find what I need and impressive pricing with Nectar. It is sometimes infuriating how simple, basic things are out of stock requiring... See more
Company replied
I find Sainsburys has a good selection of goods, parking is easy, prices are competitive and it is helpful to find everything under one roof. One criticism is that the recent reduction in staff numbe... See more
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Company details
About Sainsbury's
Written by the company
We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority.
Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today. Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores. Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals. Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today. Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores. Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals. Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.
Contact info
33 Holborn, EC1N 2HT, London, United Kingdom
- 020 7695 6000
- www.sainsburys.co.uk
3.6
Average
56K reviews
Asks customers to review
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I was sent an out of date item and…
I was sent an out of date item and called customer services, which is an overseas call centre, they were most unhelpful and I haven't received any type of refund. Sainsbury's has lost a customer for online shopping.
September 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ripe avocados
Really happy with the quality of the avocados from Sainsbury’s. They were perfectly ripe, fresh, and tasted great. I’ll definitely buy them again
September 12, 2026
Unprompted review
Reply from Sainsbury's
Hi Tet,
Thanks for contacting Sainsbury’s Trustpilot and We're so happy to hear you enjoyed the quality and taste of our avocados!
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Saswata
The quality of the fresh fruit and…
The quality of the fresh fruit and veg,and this week with my nectar card the blueberries were 69p cheaper than aldi. The range of products makes it a one stop shop for me
September 10, 2026
Reply from Sainsbury's
Hi Christine,
Thanks for contacting Sainsbury’s Trustpilot and We're so happy that you're consistently pleased with the quality of our fresh produce and the value you find with your loyalty card. It's great to know that our product range makes us your preferred one-stop shop.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Saswata
Calculation after some items are unavailable
Delivery driver was very nice and helpful. The problem is in the order total. My order used giftcards, coupon and a little bit by card payment. There has 5 items (4 + 1) unavailable but the calculated amount is not quite correct. And the order deducted the sum from card payment (reduced to 1p) and then the rest from the coupons/giftcard (all grouped as coupons in the receipt). In this way, some £3.13 disappeared. I then tried to contact online but it was only available as refund request. I typed in a refund of £4 from one missing item and then the system logged error. I don't know what happened and how to proceed. I guess the program got mixed up because I used giftcards and coupon. Logically should it be refunded to the original gift card? And the calculation for the price after quantity reduction in a promotion is not correct.
September 14, 2026
Unprompted review
Reply from Sainsbury's
Hi Axe,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I’m sorry about the discrepancies you experienced with the order total, particularly concerning the unavailable items and the way the payment was processed across your gift cards, coupons, and card payment. We understand how frustrating it must be when the calculated amount doesn't seem correct and when you encounter difficulties with our online refund system. We are also concerned about the issue you raised regarding the promotion calculation. We are actively reviewing our system to ensure accurate processing for orders involving multiple payment methods and promotions, especially when items are unavailable. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Order number
• Full name
• Email address
• Contact number
• Full billing address, including post code
Thanks
Saswata
I really enjoy shipping on Sainsbury’s
I really enjoy shipping on Sainsbury’s! Good prices and good quality food… the staff are friendly too
September 11, 2026
Reply from Sainsbury's
Hi Melanie,
Thanks for contacting Sainsbury’s Trustpilot and We're delighted that you enjoy shopping with us and find our prices and food quality to your liking, as well as our friendly staff.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Saswata
I have been a lifetime shopper!
I have been shopping at Sainsburys for 52years! All my married life.
Good quality food, clean stores and helpful staff.
I like the reductions with the Nectar card, especially as prices keep rising.
I have never had a money off coupon to help with the final bill.
That would be very much appreciated!!!!
My Mum ,who gets a delivery every month, gets sent them regularly!
Please explain!!!!
Keep up the good work!
September 10, 2026
Reply from Sainsbury's
Hi Rosie,
Thanks for contacting Sainsbury’s Trustpilot and We truly appreciate your incredible 52 years of loyalty and your kind words about our quality and staff! We understand your curiosity about the coupons.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Saswata
long wait at check out
, Whitby nort yorkshire barnch , staff are useless , only open one check out , i was waiting to get served behind i women with a big shop , and the staff open a second check and do not offer me the chance to go to that one when i am first and four customers get served on the newly open checkout , , and this happens all the time just open more check outs,
September 14, 2026
Unprompted review
Reply from Sainsbury's
Hi Colin,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I’m sorry about your recent experience at our Whitby branch and the issues with checkout availability. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Full name
• Email address
• Contact number
• Full billing address, including post code
Thanks
Saswata
Short dated products and no notifications in advance
I have no issue with the products or the majority of the nice people that work for this organisation. I do however have a major issue with products sent out for delivery from their Lee Green store in south London.
They are constantly sendong our short dated products without any warning. My last order (and it will be my last order as I have now moved away to another supermarket), had 3 otems that needed to be eaten either that da, or the day after, with only notification of one of them being short dated.
This behaviour lets the side down for the whole organisation.
September 2, 2026
Unprompted review
Reply from Sainsbury's
Hi Nick,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I'm very sorry to hear about the repeated issues with short-dated products from our Lee Green store.
We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Full name
• Email address
• Contact number
• Full billing address, including post code
Thanks
Ipsita
Empty Shelves in Alphington Sainsbury’s
Just returned from Sainsbury’s Alphington Road where the fresh fish counter was very empty & I was unable to buy Salmon again, the third time in recent weeks. Spoke to the Duty Manager who told me that supplies were short because it has been on a 3 packs for 2 promotion. Unfortunately several other items were in the warehouse or freezer storage but not on display. Several staff picking stock for home deliveries (if they are lucky) but the availability of items on the shelves in this Sainsbury’s continues to be a disappoint!!!
September 14, 2026
Unprompted review
Reply from Sainsbury's
Hi Richard,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I’m sorry about your recent experience with the fresh fish counter and the availability of other items. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Full name
• Email address
• Contact number
• Full address, including post code
Thanks
Sanky
The supermarket is OK it has most…
The supermarket is OK it has most things available and the staff are helpful and friendly
September 11, 2026
Reply from Sainsbury's
Hi Brian,
Thanks for contacting Sainsbury’s Trustpilot and we're glad to know that our supermarket generally meets your needs and that our staff were helpful and friendly. We appreciate your feedback.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
Delivery service was on time and staff…
Delivery service was on time and staff very pleasant
September 10, 2026
Reply from Sainsbury's
Hi June,
Thanks for contacting Sainsbury’s Trustpilot and we are so glad to hear that you had a positive experience with our delivery service and found our staff pleasant.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
Reply from Sainsbury's
Hi,
Thanks for contacting Sainsbury’s Trustpilot and we're so happy to know that our ordering process was easy and our delivery was friendly and efficient!
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
I have shopped with Sainsbury’s for…
I have shopped with Sainsbury’s for decades as did my father before me! They have such a selection of different products that suit everyone’s tastes and needs.
September 9, 2026
Reply from Sainsbury's
Hi Caroline,
Thanks for contacting Sainsbury’s Trustpilot and we are so happy to hear that we have been able to provide a great selection for your family for decades!
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
Làst weeks delivery was fine, previous one unacceptable
Làst weeks delivery was fine, but the week before, a whole crate of my order was missing. Obviously I was refunded and the driver was very apologetic , but this caused me huge inconvenience as I was entertaining that day so had to go out for missing items.
This has never happened before in several years of deliveries, hence my mid score. Nonetheless it was unacceptable . I believe too much staff time is now then up by sorting out Uber deliveries.
September 9, 2026
Reply from Sainsbury's
Hi Marion,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I'm very sorry to hear about the missing crate from your delivery and the inconvenience this caused, especially when you were entertaining. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
Thanks
Ipsita
Disability
Disability
This is the letter I will send :-
I am writing to make a formal complaint about an incident that occurred when I parked in a disabled parking bay at your store.
The signage at the disabled bays instructed customers to go to the customer service desk to confirm their eligibility. I therefore went to the desk as requested.
The member of staff I spoke to was, in my view, unnecessarily abrupt. I was told that I had to return to my vehicle and bring the Blue Badge to the desk. I explained that I understood that Sainsbury’s staff were not Blue Badge enforcement officers and questioned whether they had the legal right to inspect the badge, particularly the photograph of the badge holder.
Despite this, I was told, in effect, that if I did not produce the badge, I could not park in the disabled bay.
I subsequently returned with the badge and, feeling that I had little choice because I had already parked in the designated bay, placed it on the counter. The member of staff then asked whether I wanted to register it or not. i said do what you want and she subsequently pushed the badge back towards me.
I asked to speak to a manager because I was concerned about the way the matter had been handled. I was then told that Sainsbury’s did have the right to ask to see the Blue Badge.
I would therefore like Sainsbury’s to clarify the following:
What is the specific legal or contractual basis upon which Sainsbury’s employees are entitled to require a customer to produce a Blue Badge for inspection?
In particular, what authority does a Sainsbury’s employee have to inspect the photograph of the Blue Badge holder?
Was the member of staff involved in this incident acting under any specific authority to carry out Blue Badge enforcement or verification? If so, please explain what that authority is and who grants it.
What exactly does the instruction on the car-park signage to “confirm with the desk” mean, and what information is Sainsbury’s entitled to request or record from a Blue Badge holder?
If Sainsbury’s is relying on its terms and conditions for the private car park rather than statutory Blue Badge enforcement powers, please provide me with the relevant term or policy.
I fully understand that Sainsbury’s owns or operates the car park and may impose reasonable conditions on the use of its disabled parking spaces. My concern is specifically about the assertion made by your employee that Sainsbury’s staff have a legal “right” to inspect the Blue Badge.
I would also like to raise a concern about the manner in which I was spoken to. I was attempting to comply with the instructions displayed at the parking bays, yet I was made to feel as though I was doing something wrong and was effectively told that I could not use the bay unless I handed over the badge for inspection.
I would appreciate a written response explaining Sainsbury’s position and the authority relied upon by the member of staff.
I would also ask that you review the wording of the signage at the disabled bays so that customers are clearly informed about what is required of them and what information Sainsbury’s staff are entitled to request.
As a final question are your staffing trained on GDPR regarding disability badges?
I look forward to your response.
Yours faithfully,
Plus a clip from a disability site
Blue Badge legislation gives specific statutory inspection powers to authorised enforcement officers, not to every member of supermarket staff.
September 13, 2026
Unprompted review
Reply from Sainsbury's
Hi Russ,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I’m sorry about your recent experience at our store. We are concerned to learn about the difficulties you encountered with our disabled parking bay verification process and the manner in which your query was handled by our staff. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Full name
• Email address
• Contact number
• Full address, including post code
Thanks
Sanky
Enjoyable experience
Have really enjoyed shopping recently, scan and shop, no problems and pleasant helpful staff their to help with any issues at checkout.
September 10, 2026
Reply from Sainsbury's
Hi Julie,
Thanks for contacting Sainsbury’s Trustpilot and we're so glad to know you've had such a positive shopping experience with us recently. It's wonderful to know our scan and shop option and helpful staff made your visit enjoyable.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
Always find everything that I need, I enjoy shopping at Sainsbury’s
I enjoy shopping at Sainsbury’s. I love the clothing section and the home collection. There’s always good offers on with food and it’s food that I like and repeatedly by. There’s always plenty of stuff on the tills so it’s never overly busy I’ve never had to wait for any length of time to get through self serve or go to an actual manned till
September 11, 2026
Reply from Sainsbury's
Hi Joanne,
Thanks for contacting Sainsbury’s Trustpilot and we're delighted to know that you've enjoyed your shopping experience with us! It's wonderful to know you appreciate our clothing and home sections, as well as the food offers. We're also glad that our till service meets your expectations.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
Purchased a ham hock and cheese…
Purchased a ham hock and cheese sandwich. Whilst there was ham hock and cheese, they were tasteless. What flavour the sandwich did have bordered on the unpleasant. I suggest Senior Managers are invited to eat a sandwich per day for 2 weeks and then review their suppliers.
September 13, 2026
Unprompted review
Reply from Sainsbury's
Hi Michael,
Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.
I’m sorry about the quality and taste of ham hock and cheese sandwich. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.
So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:
• Full name
• Email address
• Contact number
• Full billing address, including post code
Thanks
Sanky
Popped in yesterday
Popped in yesterday, found everything I was looking for super quick and was only in the store for twenty minutes.
Staff at the self checkout very helpful with a coupon that I had as I have never used one on the self check out before.
Very happy all round.
September 10, 2026
Reply from Sainsbury's
Hi Sharon,
Thanks for contacting Sainsbury’s Trustpilot and it's wonderful to know that you had such a quick and efficient shopping experience, and that our team at the self-checkout was able to assist you with your coupon.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
Staff helpful and experience mostly positive.
Staff helpful. You have a good FreeFrom range. I am dairy and gluten intolerant so that is useful. The small number of manned tills are a nuisance and cause queuing. Also it’s a shame the cafe went as Costa is limited.
September 9, 2026
Reply from Sainsbury's
Hi Sue,
Thanks for contacting Sainsbury’s Trustpilot and we're happy to hear our staff were helpful and that our FreeFrom range is useful for your dietary needs. We understand your frustration with manned till queues and the café's absence. We are always reviewing our services to improve the customer experience.
I've passed your feedback onto the relevant teams to see where we can improve going forward.
We appreciate you taking the time to share this with us.
Thanks
Sanky
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