I'm happy with the system and the installation. The equipment seems to be high quality and the installer was really very good. However, I gave Securitychoice a three star rating for two reasons. First, because I was given an incorrect or certainly incomplete answer about the system warranty. I was told by Securitychoice that there would be no charge for parts or labor under their Quality Service Plan as long as I have ADT's monitoring service. It is now my understanding that this warranty is for 90 days. After that, there would be a trip charge for any service call dealing with an equipment problem. Second, in the course of trying to obtain answers to various questions about the system, installation and service, Securitychoice could not answer all of my questions but had to transfer me to another company depending on my question. I learned that there are three related but separate companies involved and I had to talk to a different company depending on the question I was asking. As I understand it now, Securitychoice is one of the authorized dealers for the ADT service--they sell it. Another company handles installation and service. And, ADT provides the monitoring service. It was frustrating that Securitychoice could not answer all of my questions.
Order ID is: 5639310912