I was told when I bought this service with a 3 year warranty for a house I was renting...that it was easily transferrable with little cost. This is so misleading! First of all, the equipment is costing a fortune. Also, they make you sign another 3 year agreement. So I researched other companies...even paying off $500 early termination fee..I'm still coming out ahead going with any number of other companies. Their installation is so much cheaper and their monthly monitoring services are about $15 less than ADT. Now I am just trying to get the system turned off and pay my final bill... I have been on hold 30 minutes! This is the 3rd time this week I have tried to call. The second time they said someone named Adam would call me back...3 days later and still no call. Now I am wasting another day on the phone listening to music while being transferred 4 times to "another department". Finally the quote with my big discount was $1500 install price and $50.99 a month! That is double what it cost to install the first time. This is crazy... Never ever will I deal with this company again. Run, don't walk away from this over rated, over-sized company. They are really nice roping you in...then you are at their mercy.