My electric shower wasn't heating properly. I'm moderately DIY competent but had never tackled a shower before and was on the verge of buying a complete replacement. I then found the Shower Doctor videos on YouTube - first-off I found one that showed me how to confirm that the heating element had burned out (always a good idea before parting with £50 for a replacement Heater Can Assembly) and then another really helpful guide to replacing a component in an electric shower.
The ordering process was brilliant - the Heater Can was dispatched the same day and arrived a day ahead of schedule. I reviewed the replacement video and, with the help of a friend (who provided that essential third hand at the critical moments) had the new Heater Can installed and the shower working in just over an hour.
A new shower would have meant at-least another £100 expenditure and the hassle of the new one inevitably not fitting in the hole left by the old one leading (potentially) to a re-tiling job!
Definitely 100% satisfied - I hope that I won't need them again soon but, if and when I do, I'll be back!
Needed a new cartridge for my Bristan shower as it was leaking. Contacted ShowerDoc by phone and they suggested I sent a photo so correct one could be ordered. They quickly identified the cartridge as a Cart 5. I ordered one on the Friday and it arrived on Monday! Fitted it Monday evening and shower was back up and running. Excellent service would recommend.
Incredible service. The first time I have used this company and will certainly use them again. I placed an on-line order for a spare part for my shower on a Friday at 16:00hrs and received three emails withtin an hour. The first email was to confirm my registration as a new customer, the second was to confirm the details of my order and finally the third was to confirm my order had been despatched! I didn't expect to receive my spare part until the following week but I was astonished when I received the part the next day, Saturday morning before 11 a.m.! Talk about speedy service, they should be called "The Flying Doctor". Oh, and by the way, the part works fine.
I ordered a Triton power shower on Thursday at 2.30pm, which was delivered before 10am Friday morning. Well packaged, reasonable charge for next day delivery.
I received e-mails to update me on progress and tracking system was informative.
Will definitely use Shower Doctor again and would recommend them to others.
Super fast, easy to use, reliable. Only limitation is parts stock (which clearly is very extensive), but as other internet searches didn't find the bits that these guys don't stock I can't really fault them for this....
Ordered parts for redring shower and received them in two days. Fitted the parts and the shower worked first time,no problem. Really simple to order parts and any confusion about faults can be sorted over the phone. Will use shower doctor again.r
I was very pleased to be able to find and purchase the part I required, with ease. I did opt for an overnight delivery for speed, though I thought the price for this was very good.
I also happened to ask a question about another part that was not detailed on the site. I felt disappointed that the reply was merely: "The rear casing is not available as a spare part." It seemed a little curt, yet I cannot argue that it was to the point and, no doubt, the truth! No complaints, though.
Had an issue with a old(ish) Triton shower and the pressure relief valve blew - which meant I couldn't use the shower. Triton were helpful which part I needed, but couldn't sell me the part (because of the age of the shower).
Went to ShowerDoctor site armed with the Triton information and managed to find the part I needed in pretty short order. Purchasing was simple and quick and I paid the little bit extra for faster delivery, and bought two (one to install, and one spare). Five minutes after placing the order, I went back and put in a second order - for some shower cleaning solution - but left that at normal delivery.
Midway through the following day my little package arrived, and then a couple of minutes later the postman returned with the "slow" delivery. Nice!
Much relieved to see that there were instructions in each of the packages, and by (very cautiously!!) following them I was able to fix my shower in less than 10 minutes (including cleaning up time).
Yep, Shower Doctor site goes on my bookmark list and I'll be remembering them if some friend/relative is looking for that ever-elusive spare part for _their_ shower.
Delivery was longer than expected. However, I was kept informed as to progress. Part arrived and quality excellent.
This is my third purchase and purchase from Shower Doc and they've been consistently reliable and quick on turning the order round.
I bought my goods at 2pm and they were delivered within 24 hours. The staff were friendly and helpful, and I received regular updates by email about the delivery. Also, (very importantly) they were able to offer a product I couldn't find anywhere else.
Had a problem with a dripping shower. Shower doc was able to identify the shower from photos I emailed. Gave me options either to buy the shower cartridge £132 or purchase an overhaul kit £14 , which is seals ,washers and circlips, all that is required to do the job. They had video online linked to their website. Watch it a few times as it is done in "real time". It has tips and hints on problems that may occur when overhauling the shower cartridge. This was invaluable and recommend watching and following the advice. Think anybody could overhaul the cartridge if they take their time. I've waited a fortnight before writing the review,shower still working prefectly. Showerdoc service, advice, identification of the shower and delivery was second to none.
Hi, if you are looking for spares for your older shower, give the shower doc com a look,
I found all that I was looking for, and the site is dead easy, in fact about the best I have ever used,, with the part with me in two days Thank you I was very pleased.
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