I transfered 59.93euros trying to be certain it would cover all fees for my 70usd order, but there is only 37.71eur in my Skrill account. I have in vain tried to contact them for assitance, customer service emails are not answered - waiting on the phone for long periods without anyone answering, only in que. I feel cheated by this company. They make some strange excuse that I transferred money from an account that is not my own, which is not true, and therefore they fined me 10EUR. Also they have taken other fees, because it does not cost more than a couple of euros to transfer between Danish bank accounts. Use Western Union, Moneygram or PayPal next time. Stay away from this company.
Skrill is ridiculous. As simply as that.
When you make a deposit you gets charged instantly but as soon as you want to withdraw money they are extremely slow and don't even pay you the money!
I'm very very unsatisfied and prefer PayPal at any time.
Now I also understand why only a few websites cooperates with skrill.
Don't use skrill!
Ive been a customer with them for like 8 years or so. When I got an issue with phishing problems and had to delete my visa card, renew my main e-mail adrs etc. I had to wait for months so things would roll! Sending an e-mail to them its not an option. They wil probably never answer. If you call it takes like an hour to come through then you are being transfered around, which does not work and you are thrown out of the que and have to call them all over again and explain again and again and again.
If you have an other option than Skrill, DO NOT USE this company! Worst experience ...
I used skrill.com to pay a supplier in China. The supplier refused to accept payment from Skrill. I asked Skrill to cancel the transaction and return the money into my VISA Card. Now Skrill says I have to prove that the money belongs to me before releasing it. I have had to send them scanned copies of my ID card, Bank statements and Voter ID card. They refused to accept all those documents as they claimed it does not meet their requirements. They said they will only send the money to my bank account. They said they will only accept their own form which I have to download from their website, send to my bank to endorse and confirm
that the card and the account number belong to me, and then return it to them. I did all that even though it was very inconvenient to me and to my supplier who had readied the goods and awaiting payment before shipping. Now Skrill says they have processed my withdrawal on 2 November 2013. Since then I have checked at the bank every other day but no money had arrived. They sent an email on 20 November asking for my Place of birth, Date of Birth and Country of Citizenship. I replied to it. I feel very frustrated and angry because the supplier has lost trust in me. We have exchanged 36 emails on this order and the supplier is
not happy to have wasted his time. The last 6 emails sent to Skrill have not been replied to.
I want my money back. The government should immediately arrest the Directors of Skrill and ban the company from operating on the Internet.
There are too many complaints about this company.
I want to hear in the news by next week Monday that SKRILL has been CLOSED DOWN.
just get a money from odesk.
and suddenly I cannot withdrawal to my bank account WITHOUT any reason.
I'm able to contact their Customer Support and change my Email and Password and send required document to them.
After that I'm WAITING FOR 2 MONTHS WITHOUT ANY PROGRESS!!
I'm a year member of this site. (when its name Moneybookers)
I made a deposit to my Skrill account in September 2013 but just before the deposit they changed the banking details and did not inform anyone about the changes. I have contacted them 4-5 times to get a confirmation for my bank that the details has changed recently, so my bank can trace the deposit and return it to my account but I still haven't get any feedback from Skrill. Its been almost 3 months now. WORST CUSTOMER SERVICE EVER.
The moneybookers or skrill are real looters of your hard earned money.
If you are from India please stay away from India as I know many IT freelancers or companies will be tempted to withdraw their earnings in different micro job websites through them thinking its easy..
They make double exchanges to their euros which will be hidden from us and make a lot of money out of it, we are the people who loose our hard earned money and these people simply eating out our money relaxing on cooled sofas..
Out of the $463 (USD) I earned in freelancer what i got is $368 !?! (equivalent of what i got in INR) within a weeks..
Elo Quent found this review useful
I'm from Pakistan. Skrill gently robbed my $41 today. Let me tell you their way of crime so you can avoid becoming a victim of their trap:
I transferred 188USD to my Skrill account from Odesk.
When I transferred these 188USD to my bank account in Pakistan, they sent to me an email confirmation of transferring 186USD, but in actual they converted my money into Euros (at a very, very low conversion rate) and transferred the Euros onto my account.
They keep confirming me that they have transferred 186USD , but in actual they sent Euros with an unacceptable conversion rate that decreased the value of my 186USD to just 141USD.
On Nov 06, I transferred fund into the Skrill account of LLOYDS BANK PLC in London.
But the fund is not credited in my Skrill account.
Today is Nov 19.
I will report this to FCA.org.uk.
If your are planning to go with skrill -DON'T!! There customer service is non existent. My account has been suspended for 3 weeks and I cannot access my money. I've provided them with the details they require and nothing. I live in the U.K. and this service is awful.
Elo Quent found this review useful
I used Skrill for over 8 months now. It took me a while to verify all details, but i did it in about 1 month. Was using a personal account to withdraw funds from Freelancer.com, which they stating on their site - is allowed with personal account. i did that for 8 months now and suddenly they decided it wasn't enough for them and enforced a merchant account on me , stating - Freelancer is merchant too. I didn't want to waste my time argue with them, knowing that their help service simply don't exist, but asked them why it says on site otherwise and how much are fee?? Obviously didn't get any answer from them , so decided to withdraw $200 and see for myself. Well , they stated a fee of $7.50 ( which is really high) + took $2.50 somewhere and no one knows where - it simply disappeared . So $10 ( $7.50 stated fee + $2.50 stolen money) on $200 incoming transaction - that is outrages!! Of, cause i stopped using them now and contacted my friend, who is a solicitor in UK ( where i lived for over 9 years) and asked him to bring hell down on this people. I really hope he can do it and bring them down. I know that most people here are never been to UK and can't go there as supporting witness with proofs, but i sure will provide him with all i have and hope he can take all this information and do something about it. They are a disgrace to such business, living in stone age ( on part of their HELP service) and should be stopped to exist!!
When i first opened my account i've had some problems activating it so i decided to send an email to customer support, they took about 3 weeks to reply to my email.
Do no trust this company, I've heard from friends they had accounts frozen for no reason and other problems, customer support is almost non existent.
I have sent an email to support to apply for business account and told about my personal account that i almost never use.
they have responded after 10 days saying they didn't like my business strategy and banned my personal account.
HORRIBLE COMPANY EVER
So much trouble to verify my postal code! I was sent a letter in the mail by these scumbags and the code did not work. I inquired about that and I was told to send them more documents via regular mail (ie. SLOW!) and then they could verify it.
When I asked why the onus was on me to fix their issue there was and has been NO REPLY and it has been WEEKS!
I have sent them several messages and have not received a single reply from them!
I shudder to think what would have transpired had they had my money sitting in their accounts and I am grateful that I didn't send them a penny of my money.
If you are looking to send or receive money I STRONGLY DO NOT recommend this company!!!
I'm European expat living in China and I used Moneybookers (Skrill) to move money from my European bank account to my Chinese one, because their fees appeared to be very low, compared to those required to make an ordinary swift.
Some € just disappeared from the amount of money withdrawn from my account: I made a swift from my Skrill account to my Chinese bank account, but my bank received it with some € less.
That's unfair because I already paid the needed fees prior the operation. The contract doesn't mention any additional intermediary bank fee. I'd prefer to pay more, but to have a clear understanding of what I'm going to pay.
What is funny is that I'm living with 2 friends; they did the same operation and got the same result. All of us sent many (and I underline: many) tickets about this issue, at the beginning to understand the reason of that and try to avoid it the next time, then, after have visited this page and read all other people's experiences, to get our money back.
I've never received any kind of reply from them, even if they promise 24hours-reply customer service.
I'm going to close my account.
In few words: I HAD THE IMPRESSION THEY MAKE MONEY TRYING TO STEAL SMALL AMOUNTS OF IT FROM YOUR TRANSACTIONS HOPING THAT YOU DON'T NOTICE IT.
However I feel lucky to have not encountered bigger issues as other users had (as blocked accounts and so on).
Au tout premier dépôt, 10 € de retenu en frais administratifs en plus des 10 € annuels. SAV inexistant censé vous répondre sous 24 heures. Les virements sur votre compte Skrill sont faits sur un compte BNP...
MB a.k.a. Skrill is a SCAM - see their Facebook posts - 100s if not 1000s people have been scammed by these guys. They are cheating selectively. You can see it is mostly people with Asian, African and Mideast names are the victims. They are scamming people who are unable to drag them to courts. Soooo if you are not in the US or UK, u r most likely to be scammed. I am in Japan and they cheated me out of 140$ US. Imagine 1000 times, they can do it easily. it is 140,000$ US, may be half a mil. BEWARE.
opened an account with ease, uploaded money with ease, making a first payment with no ease. get an email saying my account has been suspended for suspicious behavior? what? uploading money? required me to send documents and i have got no reply from the emails within more than 4 days.
horrible horrible horrible. do not register to this company.
You can argue about the service that Skrills gave 1 year ago even 6months. It was well not fast as we would like but it was okay for us. Says we will reply you withing 24/48 hours and within 2 days you'll get the response but now its totally bullsh*t.
No replies, even if you give ticket number in facebook page (https://www.facebook.com/Skrillpayments), nothing whatsoever.
The intermediate bank fee was like $0 for whatever money you transfer few months ago. now its whooping $20-$30/ transaction, its unacceptable, I am a hard working man in oDesk and each penny I earn is a hard earned money & I am happy to pay the service charge that it charge of $2.8/withdrawal but its really hard to see that much of amount go away like that.
I really recommended any people using this service or going to use skrill, please stay away and please if you don't believe me, try asking other people about the service that has gone from bad to worst in days.
I've tried to withdraw 30 euro from my skrill account into my bank account and the result was that no money got into my bank account but they took the 1.80 euro fee. I wrote them in the Skrill Help section of their website and I received an automatic email with a ticket number assigned to my problem. In that email they said they will give a response within 48 hours, thing that never happened. I reply them to that automatic e-mail they send me (with ticket number) and I received back another automatic e-mail with another ticket number. I replied to that e-mail and now I have 3 ticket numbers to the same problem but no solution and no money into my bank account. You may say that 30 euro is not a big sum but I've first tried withdray a small amount of money in order to see if they are reliable.
Can anyone tell me where shall I write an official complaint?
PS: excuse my bad English but it's not my native language.
The worst payment service ever. Tried buying a game from Mojang which led to skrill and the horrible processes that are associated with skrill accounts are paramount. You just cant do anything. I wasted 45 min just trying to get my account to work. Cant even change the address properly! Created a new account and cant even add a new debit card... Worst service ever.
My advice, if you find skrill as the payment gateway for any website close the website and try buying the stuff needed elsewhere. Horrible!
Never heard of the company before, but it still got an personal email from them with an invitation to visit their website. Looks like pure phishing.
Do not know where they got my email from.
Søren Overgård Andersen found this review useful
my account has been closed for life without any reason or explanation all did is deposit 500$ from my credit card and i sent it to my bank account thats it, then my account has been closed
my account was firstname.lastname@example.org and now its CLOSED for LIFE
I've been using Skrill for over 2 years now. They been OK for the first half year, before they changed me into a merchant without my accordance. This resulted in me having to pay 2.90% of every incoming transaction.
They simply milk you with their fees. Although that wasn't my biggest concern. They allowed me to open another account for gambling. I've had an issue with adding my bank account to it. They literally dont respond to my emails. I've been waiting for 20 days now in order for them to solve my problem.
Their customer service is a disgrace. Avoid at all cost! They do NOT respond within 24 hours. They take ages and do not respect their own guidelines.
As a customer everyone deserves better than this greedy ewallet with total disregard towards their customers. I gave up sending them emails cause it simply dont work. I think of cancelling my account, they bring me more stress than pleasure!
Søren Overgård Andersen found this review useful
ok I just received an email from these guys telling me something about change of policy. Firstly I don't even remember signing up to this people, i have no idea how they got my details and why it wasn't added to spam email.
I went to the site and tried to log in, I used recovery password, a password was sent to my email. I changed the password and checked out the details.
My full name was added, and my old address, though the telephone numbers were wrong.
I have no idea how they got my details because I don't remember signing up to them, I searched my email for old mails from them but nothing came up.
Were they previously called Moneybookers? I don't remember using that site.
And checking the details, this came up under the Country "Regno Unito".
Now I know I wouldn't come up with a retarded word like that, someone gave my details to these guys.
The amount of verification they require from you is pathetic...
They lock your account down with no warnings what so ever and restrict everything except happily ACCEPTING YOUR MONEY!! (Which is really funny because if you are suspended from transferring your money out, why is it still possible to receive money.)
Reason? They planned it!! These people are scums, they just take your money and leave you out in the cold. Now I really just want to close my account and take all my money back, but I can't! So what do I do?? Possibly nothing, unless I want to use more money to hire a lawyer or something! Do NOT EVER USE moneybooker/skrill. Its rotten! Its pathetic and its low. I rather pay high fees in Paypal any day than use this piece of sh*t.
Never used them but somehow they send me a mail with a link to an account with my personal information and credit card information. Not knowing how they got my information and trying to find out what kind of firm they were. i quickly concluded they are fraud. I never accessed their website before they send me a eMail and they created an account in my name and my credit card. This is fraud and do not know how they got my information but i have changed credit card just to be safe. If i ever hear from these people again i will take it to court!
I tried to verify my credit card. The charged 4.85 Swiss Francs to my credit card for the verification. I entered this amount later in the verification process and it failed, incorrect amount. Should rather say our system is incorrect.
Later I got a standard replay...since verification failed on your side....(Me screaming at the computer: Damn it, IT FAILED ON YOUR FREEKING SIDE!)
I scaned & sent them all the documents they requested afterwards.
Stil no verification.
Luckily the 4.85 Swiss Francs were credited to my account and I could donate them to Hope agency in Cambodia which accepts skrill donations.
Never thought that a simple registration of a credit card could cause so much trouble and I wish as welI that I never registred with this unbeleavable company. I removed my credit card data. I wouldn`t trust them as far as I can throw them.
Its so sad. Another company that does not value their customers at all. Maybe EA will get finally a competitor on par for the Consumer`s worst company of the year bracket.
Not using it and never will. Thank good for paypal with its high fees and a desent customer service.
And a tip to moneybookers, now skrill and tomorrow mayb bkritt. You don`t have to change your company name if you keep treating your customers like that. In the long run the only difference that is going to make is the name that will be written on the bankruptcy notice.
Kristen found this review useful
Opened a Skrill account - verified the account with two small deposits into the account - all went well. Made two deposits, totalling $300. CDN. Now Skrill won't allow any funds to be paid out, has not made any attempt to respond to my many help tickets, (except with a form email informing me that they'll contact me within 24 hours...) Can't close the account, they won't let me as there are funds in the account! Even attempted to call, call was rerouted through customer service, then disconnected. It's been 6 weeks now, still no response. Hoping my credit card company can do a chargeback. Cannot believe they can do business this way. Stay away, far, far, away from these charlatans...I intend to submit bad reviews on every site I can find regarding this. Gent Bent Skrill.
Absolute total shame. I would like to make an impartial review and write down all the facts but it would take too long and I wasted enough of my time already.
They just don't reply to your requests, no matter the trouble they put you in. I dealt with UK support, French support, L2 support... they all reply to you after one or two weeks, sometimes just never, and with the first template mail they could find. They can't be bothered with anything.
I am often amazed by client support from services that deal with your money (online banking, online gambling, paypal, ebay...). I only get good reviews for those.
But Skrill is just the worst customer service I dealt with in my entire life.
Now, if there is one positive thing I can say about them, it is the good laugh you will get when you will the "Response within 24 hours" mention after dealing with them for weeks. So yep, if you like sarcasm and a good laugh, you might enjoy Skrill/Moneybookers but don't throw any significant amount of money in there if you don't want to live the nightmare.
moneybookers block my account without any notification ,my account can received money as normal ,one day I have an order need to refund, but I see the refund can not process, after contact monebookers they said I need to send below information :
• A clear and readable copy of photo ID of Company Representative, in colour, registered on the Account (Passport, National ID and Drivers Licence only). Front and back of any card used for ID verification, as well as the double page of the passport;
• A proof of company address either a utility bill or bank statement only, not older than 3 months or any official document that also includes the address i.e. Certificate of Incorporation or a Certificate of Incumbency;
• A scanned copy of Certificate of Incorporation/ Articles of Association;
• Filled in copy of the Merchant Questionnaire (please find attached);
• Filled in UBO and Directors form (please find attached);
• Signed copy of the Merchant Agreement (please find attached);
• Signed copy of the Fee Schedule (please find attached).
I send all of the document ,but after one week nobody reply my email,
I contact them again, they send email to me request above information again, I send it again, but they said my moneybookers register address not the same as company register address, they said I must send a utility bill ,the bill must have my company name and address , I send above information on 13 April 2013 ,till today 23 Aug 2013 ,they have not unlock my account, and they send emai to me they will close my account on 28 Aug 2013 , ane the money on my account can not fefund,
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