Looking at all the negative reactions about this transaction method, I was wondering if I'd give it a go. So I did, and I have nothing to say about it, I just paid for an online game and paid with the Skrill method (without making an account on their website). The transaction was done immediately and I had my game in a couple of seconds. No remarks on their website, but I give them a 4 because of all the other negative reviews.
Skrill has blocked my account for outgoing transfers without giving me a reason. I have not used my account in ways which violate their TOS. All I use it for is occasionally buying computer games and other things like ordering shoes online.
Upon emailing them about the situation they did not reply at all. After a week I gave them a call and they told me that they would get right on it. Shortly after, I received an email asking me to change my password so they could proceed with the process to "reconsider" the status of my account. I was assured that the whole process "should be completed within the estimated time frame of two business days".
Since then I have had no response. I have called them again. On the phone I got a very rude person who did not speak English very well and outright refused to help.
Needless to say, we're long past 2 business days and my issue is not resolved. I cannot withdraw the remaining money. However, they will allow me upload more money. Furthermore, they still haven't told me why my account was blocked.
Sounds, looks and smells like a scam and I will be contacting the authorities and ombudsman if I do not get access to my money very soon.
I deposited $1000 by bank wire to my skrill account. When I initiated the wire I paid all bank wire fees (them and mine) - yet I was flabbergasted when a few days later I was only credited with some $920. Its a rip-off when they say wire transfers are free of charge particularly as here we are speaking of the euro area!
I used Skrill's service for almost 4 years, but the last few months they became a nightmare, no response on help tickets, they keep our money a long time as possible when needed it, hidden costs. I think it is the new management policy or they are going to bankrupt.
After receiving 5 emails from the Skrill team in just over 40 days they still haven't given me a decision on a merchant account so i told them they have lost a valuable customer. Each email took them 3 - 8 days to reply to.
Then they go ahead and tell me a reserve will be set on the account if accepted.
There is over 50 other merchant accounts to choose from so will check out some others today and after reading the other reviews from the people on here. I'm also very glad not to do business with them. Customer is King Skrill, you aren't King and we won't be your transaction servants this year or the next.
My email was ignored and they are now charging me for a card I don't want. I have also received a pin, addressing me by my surname - no Mr / Mrs. Not a great first impression. They're certainly not getting any of my money, I can't trust them!
I have requested that my account is closed. I won't hold my breath about that being closed any time soon based on the current track record.
This is a scam for 80% of the people. They kep the other 20% happy so does people are writing good stuff about Skrill. That 20% can also be "bots". (Bots = there own people promoting the company) Put 100$ on my account. And two weeks later, when I was making a writhdraw everything was working just fine. But I waitet one week, and sent them a mail and they sad the money was on the way, a MONTH later I had no money back, and they never returned my email. And there is talk that Skrill is going bankrupt so DONT USE THIS COMPANY. When they go "broke" they are allowd to take all the money they have. So we wont get anything back... I also made a report to the police about this site...
3 weeks have been passed not yet credited my withdrawn amount to my bank account. In this regards, I also wrote to help section many times but no one is yet to solve. Customer services are so poooooooooooor and frustrateeeeeeeeeed.
On the 25th March 2014; I transferred money (£), they deducted the money from my account on the 26 March. They are now saying there is a dispute. But previous to this my transfer went through to the exact same recipient using the exact same information, it did take a couple days. This is a theory, but I think if the exchange rate is in skrill's favour which it is (pound is bullish against the dollar) they will try retain your money as long as possible to gain maximum profit from your funds. This really not a feel good company, their interests are number one, and the customer is a far second. The depute is still carry on with obvious evidence showing they should refund my money.
Jeg ville købe en CD via Amazon.com, men det opgav jeg. Ikke på grund af. Amazon, men på grund af Skrill.com..Det er sgu da kun til at forvirre brugerne med alt det man skal, og er sgu ikke gennemskueligt. Hvad den endelige pris blev fandt jeg aldrig ud af! Jeg har før købt CDer og LP´er fra USA, via Amazon.com uden problemer. Der gik det via PayPal, og det var da til at finde ud af, uden man nødvendigvis har en større eksamen. Jeg har endnu ikke fundet ud af hvorfor jeg blev ledt over til Skrill.com, men nu kan jeg da se på Trustpilots tilfredshedsbarometer at Skrill.com kun får 1.2 Det kan jeg dårligt mindes at have set før. Jeg har da trods alt fået bekræftet, at det ikke kun er mig der er utilfreds, det er også andre.
I'd suggest everyone NEVER EVER try or use this service, honestly they do not care about their customers and treat you like beggars (even they're holding your OWN HARD EARNED MONEY). I was facing a simple issue of Date of Birth verification, and had sent all the documents, on the live support they said its been verified and the senior support team will contact you in 2 business days, let me tell you that "2 business days" deadline is a BOLD claim, they never contact you back until you hit hard on their ugly a$$ again via making numerous support calls, and on the next email you'll receive another delaying words submit your so and so. Almost over 20 days has gone and still my account is under the restrictions.
I was scammed online years ago for a LOT of money. I know how it feels like. I was close to suicide (yes, it was that bad). Delays, excuses, hidden agendas, lies, being forced to do things you don't want to do, unreasonable fees and demands compared to other companies, etc. I don't like what I've seen so far at Skrill.com at all. It smells like the real deal, a real scam, that is (of course). In this particular case I'm only going to lose $5.73 max but that's enough for me. I cringe when I read past reviews and see how people are losing access to big amounts of money of their own. Please stay away from this scammers. There are other options available (paypal, debit cards, etc.) Don't trust these liars. You'll do yourself a huge favor. Seriously.
Forget about the money you have in your skrill account, provided id, invoices, bills, credit card statements, but everytime they came up with something else, at the end i gave up and asked them to close my account as I am fed up of three months providing them with this and that.... now they want to keep my money for 180 days! AVOID!!!! total headache!
I have contacted this company as they provide the secure transactions for Simply Electronics who are also very bad. but so far they have failed to reply to two emails, I was hoping they could refund the money owed but it seems that these two companies are equally bad at customer service i.e. they just don't care.
I have created 1 case 35 days ago and called them 10+ times regarding an issue . But that Issue still not solve . They are hanging my 300$ for more than 40 days. They asked me 5+ times for same docs and every time I had to send them file. When I was send them file and ask them when This issue will be solved then told me they are revewing and will let me know. After a week they don't have any update and after calling them again , they want my file again and said they are reviewing. They Kill time and make hesitation to customer. Always they hang Customer money for long time. I want to make an appeal about moneybookers services to international court.