Very happy with my purchase, arrived at my door step well within the estimated time frame. Eye wear is not an easy purchase to make online but the clear dimensions of the frames were very helpful in making my purchase decision.
This is the second time I've bought sunnies from SmartBuy & highly recommend them. They're significantly cheaper than buying from a local retail outlet and the sunnies arrived in a few days. I wouldn't buy from anyone else now.
I bought a pair of prescription Hugo Boss glasses from SmartBuyGlasses. They arrived within a few days and are absolutely perfect. What's more they were nearly half the price of what I had been quoted by my local optometrist.
No concerns regarding purchase, payment , or delivery. Everything went to plan, and the courier was very helpful, gave me a call when he was set to deliver.
Only concern would be buying sunglasses over the internet, not sure the ones I chose really suit me, but otherwise they are perfect.
I found this an excellent experience. The service you offer is outstanding.
The website and the website journey was so easy to navigate. I knew exactly what was happening. And that carried through until my glasses were delivered.
The product range, the price and the service outstanding.
I echo many of the complaints I have read here about inconsistencies over stock, delivery times and locations of origin. I ordered 2 pairs of glasses, and while one pair arrived perfect and promptly, the other was a nightmare. Tinted, colour matched prescription lenses turned up with a strange iridescent sheen. Turns out that was from one of the coatings, but instead of telling me that, they said there had been an error and what ensued was a return and 5 weeks of emails and follow-ups. I won't bore you with all that here but suffice to say the customer service, while polite and prompt, failed to solve the problem or accurately estimate the time it would take to fix, over and over again. The glasses arrived, still with the strange sheen, in a beat up box, shoddy workmanship with rough parts visible at the edge of the lenses and very, very late. An email to email@example.com produced apologies about a few of the very many things that went wrong with this order and an offer to follow up personally on any future orders. Safe to say I won't be taking them up on that.
I have to admit I was very cautious placing the order having read a few scaremonger stories about overseas supppliers.
In my case, I have to say that things could not have gone smoother.
The RayBan IcePops arrived at my home in NZ 3 days from the order being
placed. Very happy with the purchase, the item was perfect and the service
and communication was flawless. The saving was 27% on the best retail price
offer I could get locally. I will be ordering prescription lenses next,
now that i feel confident about Smartbuyglasses.
Stark comparison to infuriatingly bad experience dealing with a local NZ retail supplier via online site the next week, where just about everything that could be done wrong, was done wrong. Come on NZ retailers, it's not just about price, lift your game, and get a hurry on or you'll be extinct.
I bought my sunglasses off SmartBuy as it was the best price I could find. The service was really good and reliable and the glasses arrived well packaged and in perfect condition. Only problem was it stated I would get next day delivery but I received my glasses 6 days after purchase. Other than this I had no issues and would recommend SmartBuy.
Cannot fault service at all. Wonderful to have a trusted internet option for sunglasses. Thanks!!
What a great experience, my sunglasses arrived in good time, and were half the price I have now just placed an order for my prescription glasses at UNDER half the cost for the exact same frame in a Optometrist. Very very happy !!
Order my sunglasses on the Sunday they arrived on Friday was extremely happy with how long it took and would absolutely buy from them again and I will be doing so soon.
So, all in all a good experience. The web site is easy to use and the glasses shipped quickly and arrived on time. The only low point was that one of the arms on the glasses was about 5mm higher than the other side, and was a bit crooked. Since these were plastic frames which are currently with my optomertrist getting lenses fitted they will hopefully be able to heat them up bend them into shape. I do like the the fact that you sell designer brand at good prices but was a little dissapointed in the quality this time round.
I am happy with the service that I received although the tracking info could have been a little better perhaps??
Would recommend if you hate the ripoff deals in glasses shops in the mall! Try before you buy then order online.
I was a bit nervous at first buying Raybans from a 'site', but I went ahead anyway!
Service was perfect, great price and extremely quick delivery and exactly what I wanted. Many thanks and I recommend SmartBuyGlasses to everyone...
A company which I would have every confidence in recommending.Fabulous site ,easy to follow ,every detail covered,
Was very impressed with the service given, the follow up on delivery details, the cleaning goods,and way which it was wrapped and speed of delivery.
Will have no hesitation in recommending to anyone who needs glasses to use this company.Top Marks to all involved.
Really deserve Ten Stars
I ordered a pair of Prada sunglasses which were supposed to be here by a certain date. They turned up on time but unfortunately when I opened them they were a completely different color and style to what I ordered. It was a little disappointing as I had to send them back and wait longer to receive my order.
It's unfortunate and a little disappointing to have experienced this but it's not the end of the world!
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