Reply from SmartBuyGlasses South Africa
[REPLY]
SmartBuyGlasses South Africa reviews
- Reviews (27)
- Jean-Pierre Buys
- 1 Review
- Verified buyer
Quick delivery, great product - Recommended
A hassle free purchase. Will use you again.
Featured review of SmartBuyGlasses South Africa
- R ROSS
- 1 Review
- Verified buyer
Delivery time extremely good with no hitches.
We ordered glasses last year and had a problem in the quantity charged and delivered, however this was sorted out timeously and to our satisfaction. This order went through without any hiccups and we were surprised at how quickly the glasses were delivered.
- Brad Rogers
- 1 Review
- Verified buyer
Definately will use them again.
Delivery was fast and the sunglasses were perfect.
- Daniel Kruger
- 1 Review
- Verified buyer
Excellent service , very good pricing
Thank you for excellent service , the pricing is also good, looks like the middle man is removed ,wide range of selection, I will definitely buy from Smartbuyglasses again .
- Mohamed Ganchi
- 1 Review
- Verified buyer
Excellent
Smart buy glasses went out of their way in ensuring that I received my order. I will definitely be buying from them again.
- tinus
- Pretoria, ZA
- 2 Reviews
- Verified buyer
AVOID AT ALL COST
I ordered my glasses on the 28th of February 2012. Today is the 19th of March and I still do not have my glasses.
After numerous "delays from the supplier" and
emails back and forth I learned that my glasses have not even been dispatched yet.
I was offered a 5% discount for the delay that did seem okay, but I have since learned that the price of the item I ordered has been lowered by 24% since I had placed my order. I have waited so long I might as well have placed the order now, at the lower price!
Why was I only offered a 5% discount, and not 24% like the item is listed on your website now?
Your shipping time is false and misleading, future buyers beware, and be prepared to wait more than a month.
Reply from SmartBuyGlasses South Africa
Hello Tinus,
As stated on our website, the average processing time is 5 to 12 working days as we have to order directly from our Italian suppliers. However your order was slightly delayed due to the high popularity of the brand ordered.
Your order was already shipped and you received an email notification providing detailed information to track your order.
I know that our customer service representative took good care of your case and managed to satisfy your requests.
I hope you will enjoy wearing your new glasses.
Please contact us at servicemanager@smartbuyglasses.co.za for further assistance.
Best Regards,
Augustin | SBG
- martin knop
- 1 Review
- Verified buyer
excellent range for selecting glasses
Very happy with the service and feedback supplied, and tracking service of the item.
However the company receiving/clearing the items in Johannesburg demand an import fee, and a very vague "admin cost" [came as a surprise, and no warning of any such tariff structure]. I have no objection to paying import or clearance fees, but mention this on the webpage, and as for the "admin fee" , I feel this can be a rip-off.
But I am very happy with my new sunglasses.
- Shiraaz Patel
- DURBAN, ZA
- 1 Review
- Verified buyer
FANTASTIC
Hi There
I ordered the sunglasses, were kept informed as to the state of my order. The delivery was a few days late, but not a major snag.
Will def buy from them again and recommend to my friends, not to mentioned the money I saved
Thank you SBG
Shiraaz
- Javaine Jairus
- 1 Review
- Verified buyer
Good but not good enough
the consultant i spoke to (kally) was polite and helpful, but the delivery of service is bad. I've ordered a pair of sunglasses on the 22 Dec 2011 and today is the 6 Jan 2012 and have still not received my item. The SLA for delivery was suppose to be 2-# working days... Where are my glasses????
Reply from SmartBuyGlasses South Africa
Dear Customer,
We do apologize that your order has been delayed. Please allow me to explain.
We had shipped your order out within 2 days of recieveing the order, however there has been an issue with our shipping partner that has unfortunately caused the parcel to be delayed in a Johannesburg shipping hub and along with the holidays, this has proved to be a two week delay.
Please know that we are not happy with this outcome, however our service manager will be in touch with you shortly to resolve this for you.
While this is out of our control, we do feel responsible and apologize for the delay in delivery.
Sincerly,
SBG
- nic louw
- johannesburg, ZA
- 1 Review
- Verified buyer
Very happy customer! HIGHLY RECOMMENDED!
Ordered on the 12th and received on the 20th. Delivery would've been faster but there were local public holidays and local (jhb) courier sat on package.
VERY, VERY HAPPY with sunglasses (persol) - they are beautiful!
Customer services responded promptly to my queries regarding delivery times, availability etc and even gave me a further discount!!!
Didn't receive the "free lens kit" but not really bothered about it, as glasses came with persol box and cloth.
The price, product and service were impeccable.
I have recommended to all my friends and will definitely be using this company again in future.
- Fiona Hodge
- 1 Review
- Verified buyer
Absolutely amazing service
I placed my order on a Monday, the following Monday I received my sunglassed! Absolutely amazing service, I'd recommend smartbuyglasses to everyone! :-)
- mogamat f soeker
- 1 Review
- Verified buyer
Great Servive
Buying from Smart sun glasses was worth it.
The online service is great, a consultant always keeps in contact with you.
The prices are really great and delivery to your door.
What they don’t tell you is that you get a Customs Bill once you receive the product.
I would advise you to purchase from www.smartbuyglasses.co.za
- Megan Viljoen
- 1 Review
- Verified buyer
Great service at unbeatable prices
This is something i would recommend anyone that is interested in good sunglasses as this service for these prices are unbeatable.
- Jacob Pienaar
- 1 Review
- Verified buyer
Par exellence
If you are looking to buy good quality designer sunglasses I have only one name for you, SmartbuyGlasses. There service is excelent and their prices unbeatable. Thank you guys for your good service.
- brian dlamini
- 1 Review
- Verified buyer
awesome service, awesome shades!!
delivery was prompt, original product
- Priyesh Ramlall
- 1 Review
- Verified buyer
Cheapest and best service on internet
This is my 4th pair that I have purchased from SmartBuyGlasses. The delivery to me in South Africa took place within 5 working days. Quickest and best online sunglasses site. Definitely recommend to new buyers
- Rick
- 1 Review
- Verified buyer
Great service.
I received my order within 5 days. Great price and great service.
- kagiso Tladi
- 1 Review
- Verified buyer
ilike ilike
Great service i got my sunglasses in less than 5 days! i will definately buy again from Smartbuyglasses , the prices are cheaper and quality is not compromised
- Doug Buckley
- 1 Review
- Verified buyer
Quick, easy, no fuss!
Looked everywhere for Serengeti sunglasses with no luck.
Found a wide variety at good prices and was very satisfied with service and prompt delivery!
- João Paulo de Sousa
- 1 Review
- Verified buyer
I enjoy your glasses
You should have more efficient communication internally
Reply from SmartBuyGlasses South Africa
Hi Joao,
I am happy to read that you enjoy your glasses.
I would like to personally apologise for any inconveniences that you may have experienced.
We are continuously trying to improve customer service and our internal communications. To do that, we have been recruiting new staffs to help create a better online experience for our customers.
Once again, we sincerely apologise for any error in our behalf. Most importantly though, we are happy to hear that you had a rather positive experience with SmartBuyGlasses.
If you have any further questions, please, don't hesitate to contact us at servicemanager@smartbuyglasses.co.za
Best regards,
Douglas, SmartBuyGlasses
- Mary Flanagan
- 1 Review
- Verified buyer
Proffesional
As a 1st time buyer I found the service to be of a high standard and would definately use them again. In fact I lost my sunglasses so will be ordering again.
- Kavish Visram
- 1 Review
- Verified buyer
Fast and Efficient
Efficient, Good Service, Fast and Competitive Pricing. What more can I say. The Local supplier told me it would take 6 weeks to get the Frames I wanted, and I got it delivered in under 12 days with Smartbuyglasses. Their range is quite large as well. Would definitely shop with them again
- Ampie Calitz
- 1 Review
- Verified buyer
Quick delivery at a very good price
The rudy Poject glasses that I have ordered was exactly what I expected at the right price. I will definitely make use of Smartbuyglasses again with my next purchase
- Petrus Jansen
- 1 Review
- Verified buyer
Quility products at good prices
This was my 2nd time to order from SmartBuyGlasses and I'm happy with my order and will use them again
- Jeanne-Pierre Van der Poel
- 1 Review
- Verified buyer
Got what I paid for and no hassles.
I am very happy with my purchase and will use SmartBuy again.
- Vaughan Proctor
- 1 Review
- Verified buyer
First time buyer.
I decided to buy a pair of sunglasses online because I couldn't find the pair I wanted in my local sunglass store.
the process was painless and quick and in no time I was wearing my sunglasses. Service and pricing was excellent and I would recomend this site to anyone who is looking for sunglasses.
Well done!!
- Cherie Siebert
- 1 Review
- Verified buyer
not bad, delivery time just not that fast
I've not yet recieved my R200 glass cleaner, so what is the use of having a special that you don't deliver on??
On the other hand, the delivery time was very bad, as I ordered the glases 3 weeks before and on delivery, the courier told me to be at home (taking that I requested that they phone me 10 min prior to delivery)- so the delivery is also not that good concidering that I pay them R120 to travel less than 80km.
Reply from SmartBuyGlasses South Africa
Hi Cherie,
I'm sorry to read that you had a bad experience with us.
I asked our logistic team to express ship a lens cleaner kit to you. A small number of orders were sent without it, but we are fixing this now.
Regarding the delivery time, it really varies, depending on the model/size/color. We unfortunately don't have them all in stock. In this case, we order from our suppliers, which takes a bit more time.
Anyway, you'll get your lens kit soon!
Best,
Samuel, SmartBuyGlasses
SmartBuyGlasses South Africa Details
24/7 SUPPORT
Our Customer Service will provide you with the necessary support everyday of the week, within 24 hours after the first contact.
Designer Eyewear - Unbeatable Prices
At SmartBuyGlasses we offer designer eyewear at up to 70% off the normal retail price. We can also fit Gucci, Ray Ban, Prada and many more designer frames with high quality prescription lenses at low prices. Apart from designer sunglasses and eyeglasses, we also sell your favourite branded contact lenses – Acuvue, Bausch & Lomb, Focus and Soflens for daily, weekly or monthly wear. With over 70,000 models at unbeatable prices to choose from, you can buy the pair of designer sunglasses you’ve always dreamt of having. Our dedicated customer service team work hard to ensure your buying experience with SmartBuyGlasses an enjoyable one, from the moment you decide to make a purchase until after it reaches your doorstep.
SmartBuyGlasses South AfricaContact Our Customer Service Manager
Category
SmartBuyGlasses South Africa is ranked 2 out of 14 in the category Glasses
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