We chose Smith Monitoring based on the options available, customer reviews and price. All personnel I spoke with we're well-informed of the product and courteous on the phone. Ricky, our tech, took time to explain the system in detail and discussed our needs with us so we could make the right choice and not, necessarily, purchase the system right out of the box. Having been without a system for a few weeks, I'm glad to know we'll have a reliable security system again.