The hotel did not (!) live up to the expectation omas it was presentated on Hotels site. It gives me doubts weather to use Hotels.com again. Trust is a very delicate question, and one broken trust... See more
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First of all; Im a gold client since many, many years and have never been upgraded……you as a company are impossible to reach by phone and its very annoying. Nowdays I almost always book direkt wi... See more
Company replied
Easy to manage and book through the app. Loyalty program is nice too, using it for all my bookings.
Company replied
Nice breakfast. Free parking, tesla chargers by the hotel. Ok standard on the room
Company replied
Company details
Written by the company
Med Hotels.com, för vi heter ju det. Välj bland hundratusentals hotell och tjäna Hotels.comCash på varje resa. Vi gör det enkelt att hitta rätt boende, oavsett vart du ska resa. Vi hjälper resenärer att boka tryggt. Genom att spara direkt, jämförelseverktyg, kundtjänst dygnet runt och flexibla alternativ är det enkelt att hitta rätt hotell för varje resa. Oavsett om du vill tjäna Hotels.comCash för framtida resor på deltagande boenden eller spara direkt med medlemspriser, finns vi här för att göra bokningen enklare, värdefullare och för att hjälpa dig att spara tid på att välja rätt boende. Vi har skapat Hotels.com för att hjälpa resenärer att tillbringa mindre tid på att jämföra oändliga alternativ och mer tid på att njuta fullt ut av boendet de bokar. Med priser utan överraskningar, användbara jämförelseverktyg för hotell och flexibla alternativ när du behöver dem, gör vi det enklare att boka tryggt och få ut mer av varje resa. *Regler och villkor gäller för Hotels.com Rewards enligt infon på www.hotels.com. Skatter och avgifter tillkommer för bonusnatten.
Contact info
Epicenter Stockholm, Malmskillnadsgatan 44A, 111 57 , Stockholm, Sweden
- https://www.hotels.com/lp/b/getintouch
- www.sv.hotels.com
2.9
Average
180 reviews
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Reply from Hotels.com
Hi Fredrik,
Thank you for your feedback. We’re pleased to hear that everything is working well for you. We appreciate your time in sharing this with us, and please know that we’re here to assist if you need any further support.
Thanks,
Hotels.com Customer Support Team
Easy to manage and book through the…
Easy to manage and book through the app. Loyalty program is nice too, using it for all my bookings.
September 1, 2026
Reply from Hotels.com
Hi Anders,
Thank you for sharing your feedback about the app and loyalty program. It’s great to hear the app has been easy to use for your bookings and that the loyalty program has added value to your experience.
Thanks,
Hotels.com Customer Support Team
Reply from Hotels.com
Hi Bert,
Thank you for sharing your feedback with us. We value your perspective and appreciate knowing how important clear navigation is when locating items, as your insights help us continuously elevate our service standards.
Should you ever wish to share further thoughts or need assistance in the future, you can always reach us directly by visiting sv.hotels.com/helpcenter.
Thanks,
Hotels.com Customer Support Team
How easy it is to book your favourite…
How easy it is to book your favourite hotels.
September 3, 2026
Reply from Hotels.com
Hi Daniel,
Thank you for sharing your feedback. We’re happy to hear that booking your favorite hotels was easy and convenient.
Thanks,
Hotels.com Customer Support Team
First of all
First of all; Im a gold client since many, many years and have never been upgraded……you as a company are impossible to reach by phone and its very annoying.
Nowdays I almost always book direkt with the hotels!
You should have a phonenumber for goldclients as other companies have for their loyalty customers.
July 7, 2026
Reply from Hotels.com
Hi Ulrika,
Thank you for sharing your feedback. We understand your concerns regarding upgrade benefits for Gold members and the difficulty reaching support by phone, especially when you were looking for clearer assistance.
Please contact us through our Help Center at sv.hotels.com/helpcenter so our team can review this further and assist you.
Thanks,
Hotels.com Customer Support Team
It works ok but I do not like your…
It works ok but I do not like your emails that constantly fill my box. I just do not travel because you send me ads. I travel when I need and want to do it.
September 3, 2026
Reply from Hotels.com
Hi Ulf,
Thank you for sharing your feedback. We understand your concerns about the number of emails you’ve been receiving and the impact this may have had on your experience.
Please contact us through our Help Center at sv.hotels.com/helpcenter so our team can review this further and assist you.
Thanks,
Hotels.com Customer Support Team
Booking is very easy
September 1, 2026
Reply from Hotels.com
Hi Richard,
Thank you for sharing your feedback. We’re glad to hear that booking was very easy for you. We appreciate you taking the time to share your experience and the opportunity to keep improving Hotels.com.
Thanks,
Hotels.com Customer Support Team
Easy booking and great rewards
September 3, 2026
Reply from Hotels.com
Hi Jari,
Thank you for sharing your feedback about easy booking and rewards. We’re glad to hear you had a positive experience, and we appreciate your support.
Thanks,
Hotels.com Customer Support Team
The hotel did not (!) live up to the…
The hotel did not (!) live up to the expectation omas it was presentated on Hotels site.
It gives me doubts weather to use Hotels.com again.
Trust is a very delicate question, and one broken trust ruins most previous trusts.
August 29, 2026
Reply from Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the hotel experience and listing details. We know how important it is to book with confidence.
Please contact us through our Help Center at sv.hotels.com/helpcenter, so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Fast and good experience by the app
September 2, 2026
Reply from Hotels.com
Hi Kari,
Thanks for taking the time to share your feedback. We’re happy to hear things went well, and we appreciate your support as we continue to improve Hotels.com.
Thanks,
Hotels.com Customer Support Team
Reply from Hotels.com
Hi Bosse,
Thank you for sharing your feedback. We’re pleased to hear that booking your hotel was easy and that you found a reasonable price. We hope to help you with another great stay soon!
Thanks,
Hotels.com Customer Support Team
Reply from Hotels.com
Hi Lars,
Thank you for sharing your review. We’re glad to hear about your experience about our rewards and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
They promised to reinstate my reward…
They promised to reinstate my reward nights but they lied and did not follow through.
July 1, 2026
Reply from Hotels.com
Hi Eva,
Thank you for taking the time to share your feedback about your reward nights. We recognize the concerns this has raised and the continued follow-up this has required on your account. Please reach out to us via our Help Center at sv.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Reply from Hotels.com
Hi Anders,
Thank you for sharing your experience. We’re glad to hear the location near the city center and park was a positive part of your stay. We know how important it is to stay somewhere convenient and well situated.
Thanks,
Hotels.com Customer Support Team
Booked a room to New York
Booked a room to New York. Got canceled through the Site and the got no refund. Even though everyting was through their site
November 11, 2025
Reply from Hotels.com
Hi Timea,
Thank you for sharing your feedback. We understand your concerns regarding the cancellation of your New York booking and the refund issue.
Please contact us through our Help Center at sv.hotels.com/helpcenter so our team can review this further and assist you.
Thanks,
Hotels.com Customer Support Team
Ok rooms
Nice breakfast. Free parking, tesla chargers by the hotel. Ok standard on the room
August 31, 2026
Reply from Hotels.com
Hi Anders,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The hotel was close to the traincenter…
The hotel was close to the traincenter and to meet my friends!
August 26, 2026
Reply from Hotels.com
Hi Gunilla,
We're glad our location was convenient for your travel plans and meeting friends. We appreciate your feedback.
Thanks,
Hotels.com Customer Support Team
Nice hotel with good staff
August 3, 2026
Reply from Hotels.com
Hi Kund,
Thanks for sharing your thoughts with us. We’re happy to hear that, and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Everything went just fine
July 31, 2026
Reply from Hotels.com
Hi Christel,
Thank you for sharing your feedback with us. We’re glad to hear everything went well for you.
Thanks,
Hotels.com Customer Support Team
Very slow to tell Klarna that I canx my…
Very slow to tell Klarna that I canx my reservation and should not be charged. Six days later, still no action.
August 26, 2026
Reply from Hotels.com
Hi Jan,
Thank you for your review about the billing update for your canceled reservation. We recognize the follow-up this has required.
Please reach out to us via our Help Center at sv.hotels.com/helpcenter, so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
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