Sytner Group Reviews 

Dan Rob, and Ollie were fantastic would 100% recommend for your next car. Fantastic turnover time too.

I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit — not just the workshop. The finish on the car suggested poor workmanship and a lack of respect for the customer. I guess the big companies care less about customer satisfaction anymore.

I had a great experience with the salesman Chris Jones. He provided excellent customer service throughout the whole process and he was very knowledgeable about the family cars that we liked. He took the time to answer all mine and my partner’s questions without ever making us feel rushed or pressured. I would definitely recommend Chris to anyone looking to buy a car!

Arnold was great! My experience at Sytner was top notch, he took their his time, was extremely knowledgeable, professional and friendly!

I wanted to give this 5* based on the ability for the staff at the service centre to deal with the insane amount of work they have while understaffed. They remained courteous and professional throughout my time dealing with them and I can't praise them enough.

I wanted to give this 1* based on the time it took to get a quote through due to the staff being overwhelmed and also being phoned up on the Friday saying my car was at risk of needing to be in all weekend! There were staff shortages potentially meaning my car would need to be in over the weekend as they likely couldn't deal with it on the day!

Somewhere in the middle is probably a fair balance taking these both into consideration.

As someone who had used Car Shop before and now Sytner for the best part of a decade it's a shame to see how the company is a shell of it's former self.

Reduced opening times (the service centre is no longer open on the weekend). Forced to go through annoying auto attendants or getting WhatsApp links to my phone (yeah this doesn't work if calling from teams). A lack of staff cover meaning they are running at the bare bones so someone phoning in sick causes massive issues.

I can't speak highly enough of the front line staff at Sytner in the Service Centre. The big wigs and processes they have put in place that are obviously aimed at cost cutting since the shop was renamed on the other hand needs some serious work to improve.

Your service desk staff turned a really crappy situation into one where I'm willing to give you another chance in 12 months time when my car is back up for service. I imagine for new customers this sort of experience would make them not want to come back ever.

Instead of a generic AI generated response I look forward to seeing how you will address the issues with a lack of available staff in the service centre.

Look after your staff. They deserve better.

Arnold was absolutely brilliant from start to finish. He was friendly, professional and made the whole process really easy and stress-free. I’d definitely recommend him to anyone looking to buy a car, and I’ll happily be buying my next car from him too. Great service all around!

Sam massively helped me in the process of getting a new car! No question was a silly question for him and just generally a really nice man. The showroom is lovely also. Everyone I came across was very welcoming and friendly. Thank you Sam and the Sytner Sheffield team!

It was great, Arnold Sibanda was of great help to me and I would definitely recommend him or his expertise to any of my friends!

I received great article from Mini Sytner in Tamworth last Friday. Everybody I spoke to was very professional and helpful, especially Lucy who was my contact point throughout the day.

Arnold made my experience great his customer service skills was top notch. Took his time to answer any questions I had for him and was really thoughtful.Shall definitely be back!

Great service today from Matt and Harvey from start to finish. Managed to get everything sorted on the same day and left with the car in great condition. Would definitely recommend to f&f.

From start to finish the whole experience was really good and really pleased with my purchase

Great customer service

A professional & knowledgeable team. Made us feel welcome and secure in making our first Geely purchase. Thank you.

Very disappointed with this purchase. I bought a nearly new Audi a6 c9 only to discover that it had been poorly repainted 2 panels . This was not disclosed to me before the sale.
I feel completely misled and would never have bought the car had I known about the poor-quality paintwork. I would not recommend this seller. I have to resolve problem with Audi UK

We received great service when we bought our Porsche last year, and our recent visit for an update and new tyres was just as good. We were warmly welcomed, offered drinks on arrival and given an excellent courtesy car.

The staff are friendly, helpful and easy to deal with. In 30 years of motoring, this is the best dealership I’ve used.

Amazing service from Josh and Alex, couldn’t do enough for us, would highly recommend, also a fantastic product, thank you.

Such great service from both Josh and Alex, they couldn't have been more helpful. Would recommend 100%.

Great throughout.
Simran was excellent

What can I say Harvey and Dan put me in my car of my dreams ...
It's been a journey ...buying 3 cars through Synter Select Northampton
Friday 25th September started the ball rolling ref My RR autobiography finished and collected car 28th September in the afternoon ...
10/10 thanks Dan n Harvey