Reply from Thefragrancecounter
[REPLY]
- Reviews (82)
-
- Jenna Shuman
- 24 Reviews
Love the prices
Love how cheap some items are and i also like that shipping is cheap.I didnt like that it took so long for me to get my package. Overall it went well and iwill be ordering again
- R. LELLIOTT
- 1 Review
super low prices and quick delivery
Ordered some YSL Pour Homme Concentrate (2 bottles). Price was less than half what some sites charge for identical goods. Received very quickly - very good service.
- Thomas Rosenkranz
- 1 Review
very good shop
Die Ware wurde sehr schnell und günstig nach Deutschland versandt.
- P Sutherland
- 1 Review
Excellent
Order arrived early, was well packaged and price was cheapest. Have bought from them again and, once more, service and product were first-class.
- Sandra
- 1 Review
- michael neuhaus
- 1 Review
- Joseph B.
- 1 Review
Excenllent Product!!
This cologne was the best I smelled and from Kylie Minogue, I wouldn't expect nothing less. It has a very mellow cologne scent that becomes light and sweet as time goes on. I really liked this, especially since I took a chance and never smelled it before. I highly recommend.
- Bernd Gaca
- 1 Review
Great! Try it!
I ordered Eclat d'Arpege, made by Lavin. The delivery was fast. No difficulties. The packaging and the content were as they were supposed to be. Go ahead this way! Thanks a lot!
- Stefanidis Konstantinos
- 1 Review
really bad service
First of all, they delate my delivery 10 days, they also delivered me the wrong product of parfume, and not even the size of this product was the correct one ( I ordered a 100ml size parfume and they delivered me a 50ml size parfume). And when I tried to come in touch with them, to tell them, that I think they had to deliver me the correct product, I have already payed, I took no response.
- Stu Rogers
- 1 Review
Superb value and service
I wanted several well-known aftershaves and found The Fragrance Counter was overall cheapest and had them in stock. The website was extremely easy to use and the products arrived promptly. Great work.
- Laura McGill
- 1 Review
Excellent service
I am highly impressed by how quickly my order was processed and shipped to Australia, the only small issue I have was that I nearly thought the product i was looking for was no longer stocked as it didn't come up in the search engine. Aside from that, the prices are fantastic, the emai confirmations were sent immediately, and I was shocked as to how quickly my order arrived.
- Marcel Villaorduña Sáenz
- 1 Review
I think this was a very good purchase, the perfume was sent from UK to Peru, without any problem.
I recommend this, Kylie Minogue INVERSE was so good.
- Verena W
- 1 Review
good quality, fast
Transportation was really fast, didn´t cost much more even though it was air mail and the quality of the product is also good!
Again at any time!
- Kruschinski c/o Stierle
- 1 Review
- ELIZABETH ASH
- 1 Review
Excellent international delivery
Excellent service. Delivered to Canada from the UK. Would certainly use this company again.
- Maria Almeida
- 1 Review
Great!!
The product was delivered to my address even before the expected time. Great service, I am definitely buying with them again!!!
- JERMAINE
- 2 Reviews
Great products at great prices!
A decent selection of fragrances at the cheapest price even including delivery!
- Petra Waga
- 1 Review
- dawn minto
- 1 Review
excellent customer service
I placed an order unfortunatley one bottle of aftershave was smashed which was probably due to the post office but rang customer services and had a replacement the very next morning which was fantastic .Spoke to a lovely lady on the phone who was more than helpful .Cant complain at a service this good .
- Sarah
- 1 Review
Despatched quickly got within a couple of days - brilliant!
I ordered some perfuke because I couldn't find it anywhere else! When I received it the box wasn't damaged it was in it's orginal packaging and came within a few days of ordering it! Brilliant service, will have my custom back again!
- Gary Smith
- 1 Review
- Susan Hamilton
- 2 Reviews
BRILLIANT!
I found just what I was looking for. It arrived very quickly in a lovely organza bag! Excellent service, will use again.
- Gary Craine
- 7 Reviews
EXCELLENT SITE
EVERYTHING FROM THE START OF THE PROCESS TILL THE DAY THE ORDER ARRIVED WAS FIRST CLASS.
THE ORDER GOT TO ME IN A MATTER OF DAYS WITHOUT HAVING TO PAY A FORTUNE FOR SPECIAL DELIVERY.
I HIGHLY RECOMMEND THIS SITE FOR ANY AFTERSHAVES/PERFUMES,ITS CHEAP,BUT EVERYTHING IS GENUINE.
- julie avies
- 1 Review
- DK
- 1 Review
Recommendable shop
I had a very satisfactory experience with Thefragrancecounter. Brand parfumes at a good price.
- Eitan Gadasi
- 1 Review
Where is my item?
No item. No refund. No resent.
Nice way to do business.
Nice way to make money.
see why:
Dear gaeitan,
Thank you for your message and sorry to hear that this order has failed to arrive. We have refunded your payment through Ebay. Should the item appear at any time please let us know.
We are sorry you have been disappointed on this occasion and apologise for the inconvenience caused.
If you have any further questions, please do not hesitate to contact me.
Kind regards
Joanne
- groovy10_0
Click "respond" to reply through Messages, or go to your email to reply
--------------------------------------------------------------------------------
From: gaeitan
To: groovy10_0
Subject: Re: Where is my item?: gaeitan sent a message about BUGATTI LUXE FOR MEN AFTERSHAVE SPRAY 125ML #160537537692
Sent Date: 22-Sep-11 16:24:46 BST
Dear groovy10_0,
Hello,
On 22.7.11 I have purchased the item above (BUGATTI LUXE FOR MEN AFTERSHAVE SPRAY 125ML).
Order # 160537537692. The item dispatched on 26.7.11 by Royal Mail.
I have waited patiently and I'm still waiting for the item.
please refund or resend the item.
best regards
Eitan Gadasi
5 Marion St.
Eilat
Israel zip - 88522
a4202n@bezeqint.net
972-50-6273007
- gaeitan
--------------------------------------------------------------------------------
From: groovy10_0
To: gaeitan
Subject: Re: Where is my item?: gaeitan sent a message about BUGATTI LUXE FOR MEN AFTERSHAVE SPRAY 125ML #160537537692
Sent Date: Sep-22-11 03:27:23 PDT
Dear gaeitan,
Hi, thank you for your patience with this matter.
This item was dispatched on 26/07/11 by Royal Mail.
Once it has been 25 Business days since we dispatched this item Royal Mail will consider it as lost.
As it has now been over 25 Business days,
please send an email through Ebay, stating the problem and including, your address, email and telephone number.
We will refund your order upon receipt of the email.
We will then submit a P58 Claim Form to Royal Mail who will contact you directly to confirm non receipt.
The email will also be used as evidence to support our claim.
Should the item appear at any time, please let us know.
Thank you for your cooperation.
Joanne
- groovy10_0
--------------------------------------------------------------------------------
From: gaeitan
To: groovy10_0
Subject: Re: Where is my item?: gaeitan sent a message about BUGATTI LUXE FOR MEN AFTERSHAVE SPRAY 125ML #160537537692
Sent Date: 22-Sep-11 09:05:50 BST
Dear groovy10_0,
I'm still waiting. the item is missing.
it's about 60 days.
- gaeitan
--------------------------------------------------------------------------------
From: groovy10_0
To: gaeitan
Subject: Re: Where is my item?: gaeitan sent a message about BUGATTI LUXE FOR MEN AFTERSHAVE SPRAY 125ML #160537537692
Sent Date: Sep-14-11 02:38:29 PDT
Dear gaeitan,
Hi, thanks for getting in touch.
We are a UK based company.
This item was dispatched by Royal Mail Airmail on 26/07/11.
Unfortunately, this service does not provide a tracking reference.
We obtained proof of posting and sent it to the address as requested on the order.
Items usually reach Israel within 10-15 Business days. However, we are required by Royal Mail to allow upto 25 days for overseas deliveries.
Please check with your local post depot. We get lots of items returned to us, which were not collected, as very often the post people fail to leave a card when they have tried to deliver something.
We do accept full responsibility if an item fails to arrive, but we are required to allow at least 25 days for overseas deliveries.
Please do continue to keep us informed and updated.
Best wishes
Joanne
- groovy10_0
--------------------------------------------------------------------------------
From: gaeitan
To: groovy10_0
Subject: Where is my item?: gaeitan sent a message about BUGATTI LUXE FOR MEN AFTERSHAVE SPRAY 125ML #160537537692
Sent Date: 13-Sep-11 12:24:21 BST
Dear groovy10_0,
The item did't arive yet.
I'm waiting for more than 45 days.
- gaeitan
- wagner costa
- 1 Review
great salespeople
Quality products with reliable delivery.
They can buy.
- JOERN KLETTKE
- 2 Reviews
- FILIPPO G.
- 1 Review
Great seller, good prices, fast delivering
Fast delivering, good prices, no problems with it! I would by from this seller anytime again!
- Giuseppe Longaretti
- 2 Reviews
Very good service.
Products sended as promised.
Sure package.
Arrival in Post (English and Italian) time.
Safe arrival.
- gabyvinki
- 4 Reviews
- thomas sloan
- 1 Review
excellent service & price
hello every1
ordered 100mil burberry touch from fragrancecounter.co.uk....
excelent service and price.
unfortunatley i took aftershave on hols to cyprus and droped it on 2nd day LOL.
but i cannot fault fragrancecounter.co.uk for that
keep up the good work guys and i will def buy from u in the future!!!!
- Greg
- 1 Review
Highly recommended
Order sent securely and well packed, fragrance exactly as described. Will use again. Recommended
- Ms KB
- 3 Reviews
Great product, prices and fast delivery!
I've used this website a couple of times now and they have delivered fast. Products have also been exactly as described.
- Jutta J.
- 1 Review
quick, good, well packed - each other time again
quick, good, well packed - each other time again.
- THOMAS GAWEHN
- 1 Review
- anna suchecka
- 2 Reviews
- Alison Andrews
- 1 Review
Company went a long way to make me happy
It was a nice idea to include a few samples and a lovely nail file all of which i have enjoyed using. Its nice to get something for nothing which isnt very often these days. Many thanks from a happy customer.
- Julie Gosling
- 1 Review
- Matt Finnigan
- 1 Review
Outstanding service.
Excellent service. Item arrived in no time. Will definitely buy from again. Thank you.
