Good morning, I m really happy to say with the total job service agency specially Sofia & Jodie , they are really helpful, kind, humble & patient person, I also believe that Sofia & Jodie understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing. The second time, we were asking more... See more
Company replied
I called with a couple of queries and intending to get more information on something relating to a family members job search. Aimen Asif picked up and she immediately was so much more helpful than all... See more
Company replied
Real person not AI and also very pleasant man and helpful glad that you do not have recorded wait message about abuse to staff as most people find this a little off putting. Great service and helpfuln... See more
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Company details
- Recruitment Service
- Advertising Agency
- Applicant Tracking System
- Career Guidance Service
- Employment Agency
- Employment Search Service
Written by the company
As a global business with a local heart, we’re proud to be part of The Stepstone Group. This makes us one of the world’s leading hiring platforms, with a presence in over 30 countries. Whether you want to attract and recruit brilliant people or find your perfect role, we’re here with precise and powerful solutions. Our careers advice helps you build your CV, write your cover letter and prepare for interviews, while our game-changing tech takes your profile and matches you to the right kind of role, sending you recommendations and instant alerts. All you need to do is click "apply". Whatever it is you’re looking for, you can find it on Totaljobs
Contact info
Blue Fin, 110 Southwark Street, Southwark, SE1 0TA, London, United Kingdom
- 03330145111
- customerservices@totaljobs.com
- www.totaljobs.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted Totaljobs to enquire about…
I contacted Totaljobs to enquire about a role advertised on the their website. I spoke to Paul Skittrall who has been very , efficient ,professional and warm in his approach. He was genuinely helpful with every query and request I had. It was a positive experience
September 17, 2026
Amazing
Amen was brilliant and knew what she was talking about. Amazing service
Helped me with everything.
September 17, 2026
very helpful and covered both issues I…
very helpful and covered both issues I had very quickly and very pleasant.
September 17, 2026
Kirsty was super nice
September 17, 2026
Very responsive responder.
Very responsive responder.
Answer all questions.
Overall, very helpful
September 16, 2026
Quick and good support
September 16, 2026
I had a really great call with Aimen
I had a really great call with Aimen. Very helpful, gave me the data I needed to make an informed decision about our job advertising and was very personable. Overall extremely impressed and was a great interaction. Thankyou.
September 15, 2026
Reply from Totaljobs
Hi Dan,
Thank you for your wonderful feedback. We're thrilled to hear that you had a really great call with Aimen. It's fantastic that she was very helpful, provided you with the data you needed to make an informed decision about your job advertising, and was very personable throughout. We'll be sure to pass on your thanks and appreciation to her—we're delighted you were extremely impressed with the interaction.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Najmo,
Thank you for your feedback. We're pleased to hear it was really helpful. You're very welcome!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Cant view candidates for the 2nd time, member less than a day.
Same issue as the day before, only been a member 2hours and was not able to view candidates. Initially sorted within 30 minutes after initial complaint, came into work the next day. same problem first thing in the morning.
September 14, 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're sorry to hear that you experienced the same viewing issue the following day after we initially resolved it within 30 minutes.
We have attempted to contact you by phone and email to investigate why this issue recurred and to provide a permanent solution, but we haven't been able to reach you. This recurring technical issue needs to be addressed urgently so you can access the candidates you need.
Please contact us immediately at customerservices@totaljobs.com or call us on 0333 014 5111 so we can prioritize resolving this properly and ensure you have full, uninterrupted access to view candidates.
We appreciate your patience and want to get this sorted for you as a priority.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Chiamaka,
Thank you for your feedback. We're pleased to hear you received good customer service.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
The gentleman called Paul helped me…
The gentleman called Paul helped me locate a number for a job and he handled it really well and couldn't thank him enough.
September 14, 2026
Reply from Totaljobs
Hi Lewis,
Thank you for your wonderful feedback. We're delighted to hear that Paul helped you locate the number for a job and handled it really well. We'll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience and wish you the best of luck with your application.
Kind regards,
Mohammad
Top class customer service
I called with a query, which Adam Phillimore picked up and was able to resolve very quickly. He was very knowledgeable, friendly and super helpful. Top service - thanks Adam.
September 14, 2026
Unprompted review
Reply from Totaljobs
Hi Jenny,
Thank you for your wonderful feedback. We're delighted to hear that Adam Phillimore was able to resolve your query very quickly and that he was knowledgeable, friendly, and super helpful. We'll be sure to pass on your thanks for the top service to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Heath,
Thank you for your feedback. We're delighted to hear that Darren fixed your problem immediately. We'll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
waste of time
spent all afternoon looking at jobs you cant apply for as it will not accept a cv, stating it is to small.
pointless waste of time look else where, and you cant even contact them to try to resolve the issue. just a stupid AI run site.
September 11, 2026
Unprompted review
Reply from Totaljobs
Hi Wayne,
Thank you for your feedback. We're sorry to hear about your frustrating experience with CV uploads. However, we'd like to address some points in your review and offer assistance.
We want to clarify that we are not difficult to contact. Our customer service team is available through multiple channels:
Email: customerservices@totaljobs.com
Phone: 0333 014 5111
We have dedicated human support teams who assist customers daily, as evidenced by our many service reviews. We'd have been happy to help resolve your issue had you reached out to us.
CV upload issues can typically occur due to:
File format compatibility (we accept PDF, DOC, and DOCX formats)
File size exceeding our 5MB limit
Browser-related technical issues
However, we'd also like to mention that if the system indicates your CV is "too small," this may relate to the content rather than the file size. Some employers require CVs to contain a certain level of detail regarding experience, qualifications, and skills. It's possible your CV may benefit from additional information to meet these requirements.
We'd Like to Assist You
We'd welcome the opportunity to help resolve this issue. Please contact us at customerservices@totaljobs.com or call us on 0333 014 5111, and we can:
Troubleshoot any technical upload difficulties
Review your CV to ensure it contains sufficient detail for employer requirements
Provide guidance on optimizing your CV for better application success
Help you navigate the application process effectively
Our Commitment
Thousands of candidates successfully upload CVs and apply for jobs through our platform daily. We're confident we can resolve the issue you're experiencing and help you access the opportunities you're looking for.
We remain ready to assist you whenever you're ready to connect with us.
Kind regards,
Mohammad
Amazing support again from Darren
Amazing support again from Darren. Even called me when I requested it. Most companies wouldn't even bother.
Have an amazing weekend 🍺
September 11, 2026
Reply from Totaljobs
Hi Sohail,
Thank you for your wonderful feedback. We're thrilled to hear that Darren provided amazing support again and even called you when you requested it. We really appreciate you recognizing that personal touch—it's what sets great service apart. We'll be sure to pass on your kind words to him.
Have an amazing weekend too! 🍺
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Amazing support and great guy.
September 11, 2026
Reply from Totaljobs
Hi Nick,
Thank you for your feedback. We're delighted to hear you received amazing support from a great guy!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Prompt soultion
September 11, 2026
Reply from Totaljobs
Hi Ritika,
Thank you for your feedback. We're delighted to hear you received amazing support from a great guy!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Well done Nisharn
I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing.
The second time, we were asking more detailed questions to which Nisharn knew all the answers.
If you’re looking for a sales person to do a thorough job, Nisharn is definitely the right person to speak to.
Great service, informative & overall a great experience.
September 9, 2026
Unprompted review
Reply from Totaljobs
Hi Alexander,
Thank you for your wonderful feedback. We're thrilled to hear that Nisharn provided you with a great experience across both of your conversations. It's fantastic that the first interaction was extremely smooth, very informative, and refreshingly not pushy, and that on your second call, Nisharn knew all the answers to your more detailed questions.
Your recommendation that Nisharn is definitely the right person to speak to for thorough service means a lot to us. We'll be sure to pass on your kind words about the great service, informative approach, and overall excellent experience to him.
We appreciate you taking the time to share such detailed feedback.
Kind regards,
Mohammad
Sofia gave a very calming and positive…
Sofia gave a very calming and positive approach, to me. I would recoomend her to other people.
September 9, 2026
Reply from Totaljobs
Hi Maurice,
Thank you for your wonderful feedback. We're delighted to hear that Sofia gave you a very calming and positive approach, and that you would recommend her to other people. We'll be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Spoke to Darren on the phone and he was…
Spoke to Darren on the phone and he was lovely. Very helpful and an absolute pleasure to deal with.
September 4, 2026
Reply from Totaljobs
Hi Katey,
Thank you for your wonderful feedback. We're delighted to hear that Darren was lovely, very helpful, and an absolute pleasure to deal with. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
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