No customer service whatsoever! This site claims to sell hard to find merchandise but please don't expect to receive your order. Placed an order and immediately my credit card was charged. I even received an email from Gary who must be the one man show claiming to sell merchandise with an invoice which had an official appearance. This put me at ease until weeks went by without receiving my order which the site had listed as "in stock". I sent an email to firstname.lastname@example.org and asked if the order had shipped and if not when will it ship? I actually received a reply after a few days stating that it has in fact not been shipped and because it is a specialty order that he expects it will ship by the end of the following week but he will know more on Monday February 24th. Well, needless to say; February 24th came and went without a word, February 28th came and went without any communication. I typed another email on March 2nd and did not receive a reply. Typed a 3rd email on March 5th and have not received a reply. Called (514) 500-8833 which is the number listed as the customer service number on the website. (Talk about professional, you should listen to this message before you think about placing an order from this site lol). I am still waiting for a reply to 2 emails and a phone call. If you like spending your hard earned money and having nothing whatsoever to show for it, this is certainly the place to shop. Careful, you won't even get a kiss, but you will get s@-?;@d.
Ordered a bunch of stuff from them and was very careful to only order items that were advertised as "In Stock". First, it took over 3 weeks for the toys to arrive. It took them nearly 2 weeks just to mail them! Never received any invoice, e-mail, etc regarding the status of my order. Took them days to respond to an e-mail inquiry and they did so very brusquely. When I received the items, all the best ones were MIA ie NOT in stock and the stuff that was left was mostly tri-lingual packaging (NOT advertised as such on their site) and most of the packages were pretty beat up. I suggest you take heed of this and the other mostly negative reviews about this company and avoid them at all cost.
Bought several sports figures that were out of print - got them 2 weeks later. I got contacted by a service agent called Gary that it would take longer than expected. I told him as long as i got them since they were out of print i was fine. I got contacted at the 2 weeks mark with a tracking and since I knew rare stuff would take longer than expected and it arrived about 2 and half week after I ordered it - it was alright. I would recommend the site.
I ordered a bunch of hard-to-find things on their site in October. I received the small items a couple of months later in early January. But there was a $240.00 19" figure that never came. I went back and forth with their guy "Gary" strung me along through Feb and March getting every excuse to suppliers being late to it got damaged when it got to their shop. Now, there's no response at all. They took my money and i got a headache in return. Shenanigans!!!!!
The original online shop of Toy Dorks is extremely unreliable. You will likely encounter outrageous delays and lack of honest communication if you try to do business with them. They also habitually accept orders for items they do not to have and that you may never receive. In which case they will not give you any refund if you do not threaten them with litigation. Toy Dorks sells also in Amazon. The system of feedback prevents them to proceed as they do on their original online shop.
I like may others ordered from toydorks and after waiting a few weeks i was getting annoyed that nothing was happening so after several emails were ignored infound a phone number for america and gave it a ring.i was asked to leave my email andnorder number and and they would get back to me.yeh right i thought!!!amazingly they did.i got an email from garybatbtoydorks saying that it was available ships in 5-7 days and they were waitng for a customsm#which they woukd email me.so 5 days later and nothing i thought here we go again so i emailed him saying any news on dispatch and he replied shipping maintenance isnover and here is your usps tracking number which when i went to the site was actually the real trackin number and the parcel was being processed.it seems the only way to get hold of them is bybphone but here is garys email if anyone wants to get hold of them email@example.com I hope this helps all those who have reason to mistrust toydorks.
after searching the internet for 2 days for a hard to find action figure, i finally find it on toydorks.com. i was so excited and i ordered it on January 2. i'm still waiting for it on January 19. left 2 emails, got no response. i'm very aggravated & after already telling my nephew that it's on it's way, he will be so disappointed (that's the worst part). i'm pretty sure i'm not going to get my order, yet i still wait for the mailman....waiting and hoping...
I ordered Sonic toys at a great price on 22/10/12. No tracking number received & no reply to 2 emails I sent. Then I found these reviews & thought I'd lost my money! BUT this morning 23/11/12 my items arrived (uk) as described. Really pleased! Agree communication needs to be sorted as it is zero at the moment, but cant really complain 4 weeks to the UK. Come on Toydorks, all we need to know is that our items are on their way!
Placed order 2 weeks ago, they charged my card, but have not contacted me, ok, waited for a week, sent them an e-mail, no reply, seems like they robbed me, damn, now I have to find ways to reclaim my money back
Ordered a toy for my son. Card charged, no word or sign of the toy. 3 weeks later, & I just got a shipping confirmation email. After reading the other reviews (wish I had seen them earlier!) I'm hoping we at least get the toy & it's in good shape. Never write reviews but this company is just awful.
The only thing this company does well is take your money. I order a few toys from them a while ago. When the items didn't arrive when they said they would I e-mailed asking for an update and a tracking number. No reply. A week later I tried to call them. First trying to find a number for them was nearly impossible and when I did find a number it went straight to voice mail. So I e-mailed again and again no response. Since I paid through pay pal I filled a complaint with pay pal. This company didn't even respond to the pay-pal complaint. I am still waiting for pay pal to get my money back. What is clear is that Toydorks.com is a fraud.
I placed an order for my grandson as a Christmas gift on 11/22/11. I never received the items, they do not respond to emails nor do they have a phone number that you can talk to someone. I only wish I would have read the reviews before I placed my order. I am now contacting my credit card company to reverse the charge. If I could give a minus on this so called company I would, they don't deserve even 1 star!
I find a item that is rare and can't be found anywhere else, cheap too. i get excited and place my order. 1 week later no email even confirming that the item got shipped. 2weeks later. 3 weeks later. 4 weeks later haven't gotten and email saying its even shipped or that they even acknowledged my order. Over the course of the month i sent countless emails, no reply. I sent a complaint to Paypal and got my money back but not toy what so ever. IMO DON'T USE TOYDORKS!
Come on Toydorks, refund my sons money. He worked to hard to buy that item that was rare (120.00) and you have given him nothing! I think this is terrible the way you treat customers. Obviously you have more bad reviews than good ones, and the good ones seemed to get there stuff, and on time too!! WTF! I think 4 months is way to long to wait!
That sums up my experience. It's just as well I paid through Paypal as this ensures a way to get your money back, which is exactly what I had to do. No replys to emails whatsoever, and of course no figures either.
This site is a complete joke. I ordered a product listed as 'in stock' and according to their site policy, it would ship within 1-3 days. It's been over 2 weeks and I'm still waiting, and what's worse, they have made no attempts whatsoever to respond to any of my e-mails. Very disappointing.... for all that is kind and holy, please steer clear from this sham site, or you may be facing the same debacle. Had to open a paypal claim...waiting to get a refund.