I use My Baggage because I like having an advocate in my corner when shipping personal items internationally in advance of a trip. I'm older now and having less luggage in tow is desirable. Plus, My... See more
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Review summary
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Reviews shaping this summary
I had never used this company before and was just amazed at how perfect this all went! My luggage arrived back to my home in Seattle US from being picked up in Glasgow, Scotland within 3-5 days and... See more
This was almost a nightmare! Moving 16 boxes from Sweden to the UK should have been easy. In terms of booking the services of MyBaggage, they scored A+. Fantastic and exceptionally timely in their res... See more
Shipped from The Netherlands to Ireland. Reasonable price. You will need access to a printer to print labels. Pick up window is a day so make sure you're available. We were in a hotel and they picked... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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This was so easy
This was so easy, and so much cheaper than shipping through the carrier directly’
September 7, 2026
Convenience
it was easy to process the order. I think while expensive it helps save a problem, it was just that out of our three suitcases 1 was delivered 1 day and then the following day the other two , which was a bit inconvenient . When all three were collected together
September 7, 2026
The collection was prompt and the…
The collection was prompt and the delivery was punctual so I have no complaints. One satisfied customer.,,Mary Kelly
September 7, 2026
Genuine review
Genuine review.
I was semi petrified to use this service to help relocate our belongings to another country. The entire process was seamless though. All 3 bags of luggage arrived in location intact within 1 week of collection at our losing location. It was far cheaper to send bags through this service than add to your airlines extra luggage. We’ll definitely use this service again in the future and have already recommended this service to other expats.
September 6, 2026
Parcels were delayed and damaged
Parcels were delayed in being picked up, delayed in bringing dropped off and one of the boxes was completely damaged with all fragile items inside (which were wrapped to avoid this issue) smashed, needing to be replaced.
September 7, 2026
Reply from My Baggage
Hi Izzy, thank you for your review and for using My Baggage.
We can see you sent three boxes within the UK, from Kent to Manchester.
Your collection was arranged as an unattended pickup, with the boxes left in your garage. Our team confirmed in writing beforehand that unattended collections are at the driver's own discretion and cannot be guaranteed, as some drivers will collect unaccompanied goods and others will not. We passed your instructions and photographs to the courier, but the driver attended the flat rather than the garage and the collection didn't go ahead. As soon as you contacted us, our team rebooked the collection free of charge and this was completed the following day at 1:53PM. All three boxes were then delivered within the original estimated delivery dates of 3rd September and 4th September, and we do apologise for any inconvenience caused.
We're sorry to hear the contents of one box arrived damaged. All shipments travel through large automated courier networks, much like the baggage handling systems at an airport, and it is rare for damage to take place especially when shipments are packaged and protected for transit inside a courier network. Our team reviewed the photographs you sent before collection and advised on sealing the boxes for that reason.
We are a little disappointed to see a negative review posted while you are in active contact with our team, who have been assisting you this afternoon. We have reviewed the images you sent and asked for images of the inner and outer packaging used so the damage can be assessed properly, and we would still like the opportunity to help.
If you need anything else, please let us know. Our customer service team is available via email and phone at mybaggage.com/contact.
Simple efficient & delivered.
The whole experience was simple to understand and well explained. I was able to complete the process; moving my boxes from Dublin to Australia without any problems & when I did email questions they were answered within 24 hours.
September 3, 2026
Everything went smoothly
Everything went smoothly, pick up and delivery as expected.
September 7, 2026
Amazing service!
Very quick and efficient service! They picked up my luggage in the evening and were ready to deliver the next morning!
I would appreciate it if they had a shorter time slot for collection though because I had to stay home the whole day not knowing when they would come!
September 2, 2026
Delays and disaster
If I had to go with FedEx I would have gone direct with them at cheaper price. Baggage was picked day earlier and dropped day later. Had to wait 1 day each time morning to evening to be told oh driver not coming. Won't ever go with them ever as they just kept on passing the buck to FedEx.
September 3, 2026
Unprompted review
Reply from My Baggage
Hi Ainsha, thank you for your review and for using My Baggage.
We're sorry to hear your collection and delivery didn't run to the days you were expecting. Collections and deliveries take place across an all-day working window rather than a set time slot, and whilst that window is set out at booking, we know a full day waiting at home is inconvenient.
Failed collections are rare as it is always in the driver's best interest to collect on the first attempt. Where a collection doesn't go ahead as scheduled, our team can rebook it, and we do apologise for the inconvenience caused on this occasion.
We book and manage every shipment through our courier partners, and our own team stays responsible for handling your order from start to finish. We would like to look properly at what happened here, so please get in touch with your order reference at info@mybaggage.com and our team will review the booking and the courier tracking in full.
If you need anything else, please let us know. Our customer service team is available via email and phone at mybaggage.com/contact.
Very good service
Very good service, our two boxes arrived on time and without a hassle
September 6, 2026
On-time collection and delivery service…
On-time collection and delivery service at an affordable price.
September 6, 2026
This company are amazing
This company are amazing! I’ve used them lots of times & recommended to a lot of people! Only way to travel for me especially after watching people struggle with baggage on my recent train journey— when I just had my small handbag with me!
September 3, 2026
Excellent customer service!
There was a problem in Cincinnati with my baggage being held up in Customs and no updates being posted. I contacted DHL and they handled the problem promptly and got my bag on the next flight! They kept me posted from that moment on. Excellent customer service! Bravo!
September 6, 2026
Picked up when they said and delivered…
Picked up when they said and delivered when they said. Easy tracking - plenty of updates. Good service. No supplement for isle of wight.
September 1, 2026
Arrived On Timr
It was really hard picking a service to ship my bags. Stressful. It’s a very expensive proposition and, in the end, what you need is reliability and transparency. My baggage offered both. I thought the communication was excellent too. My one suggestion for them is to amend their suggested way to adhere a label to the bag. Their video demonstrated wrapping bag in plastic wrap, sticking label to plastic, and then giving that another wrap. Fortunately I dropped off my bags at FedEx myself because they zip tied a label to my handle cuz the plastic wrap on one of my bags was gone when it was delivered but the label I got at FedEx saved me. Also, they should tell you that you can drop off the bag at FedEx yourself instead of waiting all day for pick up. That was a great option if you can do that. Overall, bags arrived and that’s all that matters. Great job.
September 6, 2026
Wouldn't reccomend
Wouldn't reccomend. Awful service your better off just bringing your suitcase with you.
September 6, 2026
Reply from My Baggage
Hi Ellie, thank you for your review and for using My Baggage.
We can see you sent one item from Australia to Ireland.
We're sorry your experience didn't go as smoothly as you had hoped. During transit the courier advised that one of the items packed inside your case couldn't travel within their network as they were restricted. We contacted you the same morning to explain the position and to set out the options available, and we followed your instructions from there. We appreciate that wasn't the news you were expecting partway through a move.
Your belongings continued through the network and were delivered. Our team stayed in contact with you and with the depot throughout, and we're sorry the outcome wasn't the one you were hoping for.
If you need anything else, please let us know. Our customer service team is available via email and phone at mybaggage.com/contact.
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