vtours Reviews 

I would definitely not book through McFlight/vfly again.

The entire booking process was unnecessarily complicated and frustrating. The flight ended up being significantly more expensive than booking the same flights directly with the airline. On top of that, I was charged an additional CHF 40 service fee, which I did not feel was made sufficiently clear during the booking process.

What frustrated me most was the lack of a clear Nouvelair booking reference (PNR/Filekey). Even after the full trip had been paid for and I received my flight ticket, the documents only showed the internal vfly booking number. The actual Nouvelair booking reference was not provided, meaning I had to contact them myself to try to obtain basic information about my airline booking.

The communication throughout the process was also unnecessarily confusing. I received separate confirmations from McFlight and vfly, had to clarify the payment status by phone, and had to contact customer service multiple times just to make sure everything was properly paid and processed.

For a flight booking, I expect the process to be straightforward and transparent. If I am paying more than I would have paid by booking directly with the airline, plus an additional service fee, I expect the booking process and documentation to at least be clear and hassle-free.

I will definitely book directly with the airline next time. I would not recommend McFlight/vfly.

Everything was very well organized from beginning to end. We got the travel information via email and all the necessary details have been there. The contact person of vtours was very friendly and professional. We would recommend it to anyone.

Cancelled my package holiday to Marrakech 33 days before departure. Charged €862 (40% flat-rate). Refused to provide proof of actual damages or any cost breakdown. Their own AGB (10.2) gives customers the right to challenge — but they refuse any transparency. Very disappointing customer service. Would not recommend.

Everything from the flight to the hotel transfer and back was perfectly fine. The hotel also offered high-quality service and plenty of entertainment for children. However, the meeting with the delegate was very poor. At first, he started speaking to us only in German, even though I told him in English that we are from Slovakia and only speak English. He continued speaking in German for a while before finally switching to English, and the first thing he said was that they are not a travel agency for Slovaks but for Germans, and asked why we bought a trip from them if we aren't German... This left me deeply shocked."

I rarely leave public reviews, but after more than two years of correspondence regarding booking (Hotel Alegria Side), I believe it is fair to share my experience with vtours GmbH.

Following significant issues during the trip, I submitted detailed complaints and repeatedly attempted to resolve the matter amicably and professionally.

Despite all the documentation provided, vtours ultimately refused any meaningful reimbursement and offered only a €50 voucher instead of a proper financial resolution.

After numerous communications, the company finally stated in writing:

“We will not provide any reimbursement.”

I was also informed that they would no longer respond to further messages.

The matter has now been escalated to official dispute resolution and consumer protection bodies in Germany and Switzerland, including evaluation of possible legal action.

Personally, after this experience and the way the entire matter was handled, I cannot recommend this company.

Good service from booking until return. Information all way through and everything worked perfectly from airline to transfer to hotel a back. Would use them again.

We booked three rooms at a hotel in Sharm. Upon arrival, we were told that the rooms had never been confirmed with Vtours and that the hotel was overbooking. We received no assistance, and today, six months later, we are still waiting for a refund.

good: beach at Zanzibar, local people very friendly with excellent English.
less good: communication between vtour and the hotel (I arrived at night and had no bed, no water, nothing until I have paid 50 Dollar for early check in). vtour should tell the Hotel and me about the terms

Excursion booked and paid on site in Turkey (305 €).
During the sales talk via WhatsApp, we confirmed Green Canyon (screenshot available).
After payment, the invoice stated “City & Lake Escape” and a different excursion was provided.
A tour guide confirmed in writing that incorrect information was given.
Refund refused and communication stopped. Very disappointing.

My experience with this German tour operator was very negative. After returning from the trip, I submitted a complaint for clear shortcomings in the provided services. Although I eventually received a response, the complaint was rejected without any acceptance of responsibility, despite the evident issues.

The entire complaint process was extremely lengthy and unclear and lasted for more than one year, with slow communication and no genuine effort to objectively assess the situation or find a fair solution for the customer. The overall approach felt one-sided and purely formal, seemingly aimed at closing the complaint rather than resolving it properly.

Based on this experience, I would never consider this tour operator again and strongly do not recommend it.

We just booked hotel without fly. In Sharm El Sheikh. Everything went good. Just pictures on the site were old.
Good service. Good price.

Vtours is very nice service provider. (flight, transfer, checkin.....we did not get any problem)
but
the hotel where we visited db seabank malta , we are not happy with that hotel.it was waste of money. thank you!

Vtours chartered a flight with Smartwings apparently. As we sat in our plane, they literally unloaded our luggage, saying the plane was too heavy to fly. The overhead compartments weren’t even full. I wonder what else vtours transported on that chartered flight that was more important than our bag. Now they say we need to talk to Smartwings, who say we need to talk to the travel agency, since they don’t even normally fly to our destination! My bag is sitting at the airport, I just wonder who actually feels any shred of responsibility to the paying customer to go pick up my bag and put it on a flight to my destination? I won’t be reimbursed for any essentials I buy in the first 24 hours, and I guess hiking shoes for my planned vacation hiking don’t count as essentials anyway. There were three planes that arrived today from my departing location. But my bag was not on any of them. And no one is responsible. Go on take the money and run…

Great way to Book a trip..Last minute a trip booked. Everything worked out gre…

We are very happy with our experience with vtours. After booking our honeymoon trip to the Maldives, we had quite a few questions — and the support from vtours was consistently helpful and reassuring.

Everything went exactly as planned, which we consider ourselves lucky for — especially when traveling so far from home. Upon our arrival in the Maldives, the transfer to our resort was smooth; we had to wait only about 30 minutes due to rain, which is perfectly understandable.

Our stay at Meeru Island Resort was just as described on the vtours website — everything matched our expectations, from the accommodation to the beautiful setting and services. We are truly delighted with the entire experience.

We would love to book with vtours again in the future. One suggestion we have: it would be wonderful to see more offers with discounts, especially for special occasions like honeymoons. Perhaps adding some extra benefits or small surprises at the resort for honeymooners could make the experience even more memorable.

Thank you, vtours, for helping make our trip so special!

First:
For booking, communication, flying, staying in hotel and transfer to airport and back everything was fine and I give 5 stars + to this.
The reason for the three stars is because of what I experienced in travelling to cairo by the option by bus which made 90 Euros and the description that was given.
Well, yes, the lunch was included - but not a single drink over the day was. Everything to drink we had to buy. The entry of the inside of the pyramides is not included, too. So you have buy this seperately if you want to go inside (10 Euro for the smaller one and 30 for the big one). There was a short boat trip on nile (10 euro) which you could do but was not included, too.
No guide came with us into the pyramid or stayed with us there. So a lot of the group were tricked by the egyptians which took the phones of the people to take pictures of the people and the pyramides or the camels, which you had to pay very expensive after that. The way to the pyramides was blocked by layed down camels and their owners in the middle. As you want to pass by, they took pictures from you and you had to pay for this expensive pictures, even if you don't want them. In the pyramides the egypts in there told you not to stay. If you did... you had to pay for this again (remember: you payed already for visiting the inside!)
On the area the egyptians tried to trick you where they could. So some of the people came back crying - And no guide did something to help! Lot of people lost lots of money there.
This is -with all understanding to the egyptian people - an absolute no go.
After that experience you visit an old parfume oil store in cairo, where you can buy oils... why this?
An evening meal is not included and you arrive in hotel after dinner.
So... after all the journey and service of the guides there is maximum three stars (with both eyes closed).
I can not recommend this to anyone. And if you decide to do this trip:
Keep your money and your phone save.
Don't give anything of that to the egyptian people there and do not answer if they are talking to you.
Take with you drinks, snacks and toilet paper.
Then the trip maybe would be mutch nicer.

People are not allowed to enter the swimming pool with covered swimming suits. Which makes swimming pool inaccessible to a certain group of people who are willing to swim in long-sleeved swimsuits. Complete absurdity and discrimination!
Moreover, these rules and requirements reagarding the Hotel swimming facilities have not been mentioned in the hotel description in the Vtours Website!!!!

The communication was very good and it met our expectation!

Really recommend Vtours!

We recently spent our Autumn holiday at Maxx Royal Belek from October 12-20, 2024, with my wife, our son, and myself, and it truly exceeded every expectation. Having stayed at numerous top-tier, 5-star hotels worldwide, we can confidently say that this was the most remarkable and memorable experience we’ve ever had.

Exceptional Service Beyond Compare
From the moment we arrived, the Maxx Royal team treated us like royalty, and the level of personal attention we received was unlike anything we've ever experienced. Our Personal Assistants, Esra and Pellin, were simply outstanding, attending to our every need with incredible warmth, attentiveness, and genuine care. They ensured every detail was perfect, making us feel relaxed and pampered at every step. We’d also like to extend a huge thank you to F&B Manager Cihangir Aydın, who curated a dining experience that surpassed all our expectations.

Immaculate Rooms - Spacious and Beautiful
The rooms are absolutely stunning! Not only are they luxuriously designed, but they’re also incredibly spacious and filled with thoughtful details that made us feel at home. The views, the comfort, and the elegance of the space created a sanctuary for us each day. It’s rare to find rooms that offer so much room and beauty, and they truly added to the joy of our stay.

Delicious Food & Drinks Like No Other
Every meal was a new adventure, with the most delicious, fresh, and well-prepared dishes we have ever tasted. The variety and quality of cuisine available were simply amazing, and it was clear that each meal was crafted with exceptional skill and care. And of course, a huge thank you to Anıl Erdem, the best bartender we’ve ever met! His expertise and passion for his craft were evident in every drink he served, adding a special touch to each evening.

Incredible Value for What You Get
Considering the level of service, the beauty of the accommodations, and the unforgettable culinary experiences, the price is more than fair for the value you receive. We were so thrilled with our stay that we immediately booked to return in October 2025.

Thank you, Maxx Royal Belek, for the best holiday we have ever had. ❤️