Reply from Wellworking
[REPLY]
- Reviews (324)
- Mr. Block
- 1 Review
Faultless service - This is the first time I have ever written this type of review.
The service I received was faultless. I ordered a Herman Miller Aeron chair on Tuesday evening on their website which was painless. I used the Precision service. I then received an email the next morning around 9am asking if Friday would be suitable for delivery. I requested the delivery to be moved to the following Monday because it was more convenient for me. I received an email response back within 30 minutes saying that was fine and the date was booked. I received a phone call on Friday afternoon with a one hour time slot (3-4pm). I said that this was good for me.
On Monday I received a call at 2.55pm saying that they were outside with the chair. David carried it up 4 flights of stairs to my flat and showed me how to use the chair. David was very personable and was very knowledgeable about the chair. He said that Herman Miller recommended the tilt forward position and I have found this to be the set up.
Absolutely no complaints. The website promised this level of service and I was impressed that I received this service. All in all I am very satisfied customer. I have never felt the need to write a review or have the time, but my experience was so good, I took the time to write this feedback.
- Mr. Holland
- 1 Review
Very helpful and professional - Highly recommended.
Very helpful and professional - Highly recommended.
- David Mace
- 1 Review
Highly Recommended
Wellworking is a great company. Their service is excellent from sales to delivery. Most important - they really know their products. They also had the best range of options and stock of companies I contacted. Talk to Wellworking before you buy anywhere else.
- Mr. Rush
- 1 Review
Excellent service all round
I ordered my bespoke chair and was given a lead time of around 8 weeks. It was very accurate indeed and the delivery driver gave a great working instruction demo of how to use the chair properly. The chair was delivered within the hour specified on the date of delivery. Price was very competitive and all round experience very good. I would certainly reccommend this company if you're looking to buy an office chair. Their Customer Service was excellent and what you would expect from any good retailer/etailer.
- Anureet
- 1 Review
FLO monitor arm: Great buying experience, competitive pricing, good service
I bought a FLO monitor arm as i'd read good reviews online and after trying it out at the Herman Miller showroom thought it was a great product. Wellworking were recommended by Herman Miller and that gave me confidence in the company. Initially I found their monitor arm to be priced higher than some other sites; however, after calling they were happy to price match. They even thanked me for making them aware of the other sites' pricing as they said they like to remain competitive! Before delivery they called ahead to arrange a convenient time, which I thought was a great touch. And someone from the company installed the arm for me to make sure I was all set up. All in all, a very good company and I wouldn't hesitate in recommending them.
- Mrs. Aucutt
- 1 Review
excellent service
Very good communication and service. Went the extra mile with providing postural information.
- Mr. E Trevor Gibbons
- 1 Review
Much better than three cheers [chairs!]
I had an hour delivery slot and the chair arrived bang in the middle... Perfect! It was raining slightly, yet the chair was covered in a plastic protection from the van to the house. I was given two demonstrations... one with the delivery gentleman sitting on it and showing the movements possible. The second one was with me on the chair while the adjustments were made to fit me... Impressive!. The presentation was swift, accurate, and delivered to ensure that I understood... ideal! The chair itself delivered a comfortable sensation from the first instance of use. Adjustment of the seat and arms was perfect and allowed alignment with my keypad at the computer station, and with my sketch book on the main table. A superb arrangement, and service, thank you!
- Mr. Gale
- 1 Review
Excellent advice, excellent service, excellent price
The perfect experience, friendly staff who are more than happy to help and discuss the benefits of various models and configurations to get the right product for you! Excellent communication throughout after sales and delivery too.
- Mr. Phelps
- 1 Review
Wellworking Ltd - a modern company with traditional values from a bygone era
Having ordered an Eames lounger / ottoman which was delivered today , I can highly recommend this company from start to finish. As this chair had to come from the factory,
I was kept informed about delivery times throughout. The entire process , because of the superb staff has been brilliant and restored my faith in human nature !
I
- Mr. Edgecock
- 1 Review
Great service and chairs reasonably priced
Will show to friends who are also interested
- Ms. Carnegie-Brown
- 1 Review
Brilliant, friendly service that exceeded all my expectations.
I have been sitting on a cheap office chair for years and have had increasingly bad back and shoulder problems. I decided it was time to invest in a good quality chair and Wellworking has been fantastic in finding me the right product - and they let me test it so that I would be absolutely sure it was for me - and, most reassuring of all, the chair was adjusted for me to make sure my computer screen was at the right height and that I was fully supported. My aches and pains have all but gone. When you sit at a desk for hours every day, I don't think you should underestimate the importance of sitting properly. Thoroughly recommend Wellworking - fantastic company.
- Mr. Jackson
- 1 Review
Very Quick and Efficient
They delivered what I wanted the next day. Ideal.
- Bill Humpage
- 1 Review
A pleasure to deal with.
Simple to deal with. Not overly fussy but just the right amount of customer service.
- R. Bamber
- 1 Review
Excellent customer service!
HermanMiller showroom referred me to Wellworking. All staff have been helpful, fun and friendly. I was most impressed having generous use of a trial chair - I was slightly reluctant to swap! Delivery was bang on schedule. Brilliant. Will happily do business with them again... although I trust it will not be for another ergonomic chair!
- Mr. Clark
- 1 Review
Excellent product, excellent service
The whole process of buying the Aeron chair from Wellworking was smooth from order to delivery. The chair arrived exactly on time, the instructions for setting it up to suit me were very clear, and I was even given some good advice on arranging my workstation to get the best from the product. I really felt that it was important to the rep that I was happy with everything. Highly recommended.
- Ms. Hart
- 1 Review
Professional
Transaction carried out smoothly. Care in helping setting up the chair for my own use.
- Ms. Orton
- 1 Review
Perfect product and service - what more could anyone want?
Great advice and recommendations when ordering my Herman Miller Sayl chair, swift and accurate administration, delivery exactly when promised, and warm and helpful set-up. And I love the chair!
- Mr. Hughes
- 1 Review
Excellent.
Fast and clear communication. Unable to deliver the day I wanted but when they did the delivery and setup was great.
- jon may
- 2 Reviews
Excellent price and service.
A pleasure to deal with. They offered a very competitive price and delivered within 2 business days. Excellent all round service.
- Nick Rich
- 4 Reviews
Excellent friendly, efficient service
Very impressive service. Good information and communication; item delivered exactly as promised. Follow-up query also answered very helpfully. You even get through to them on the phone without delay! Can't be faulted.
- Alex
- 1 Review
Slick service with informative support on the products that we bought.
Wellworking offered a really quick response time. Kept us informed throughout the transaction on delivery times. When the chairs were delivered we were given a clear and informative tutorial on how to get the best out of the products. Great service.
- Jatinder
- 1 Review
Great
Great service, communicative staff. I would certainly buy from Wellworking again.
- Ms. Brown
- 1 Review
Fantastic, everything was perfect. Could not have been better
If only every purchase and delivery were this efficient, friendly and easy. And the chair is so comfortable! Thanks
- Ms. Krieger
- 1 Review
First class service.
The chair we ordered arrived on time and the delivery man was both courteous and very pleasant. We would not hesitate to buy again from this company.
S. Krieger
- Ms. Harrison
- 1 Review
First Class
From the moment I placed my order until my chair arrived I was completely happy with the level of service and customer care. In fact it was beyond any level of expectation. Therefore I fully recommend this company and will definitely use them again. Oh - and I love my Herman Miller Setu chair!
- Mr. Cunha
- 1 Review
Brilliant
Delivery was very quick, ordered Friday, delivered Tuesday morning. David very helpfully went through the whole chair setup procedure with me, giving me good tips on how to make sure I get the most out of my Aeron, and even ended up helping optimize my foot stand. He was friendly, approachable, insightful and you can tell he cares about people getting the most out of their chairs. I wouldn't hesitate to recommend them.
- Mr. Axson
- 1 Review
I have ordered 3 times now
You're not just buying a chair with this company, you're buying first class customer service from when you order to the delivery - and they personally assist everyone with their new chairs to make sure they are sitting correctly.
I would 100% recommend them.
- Mr. Allen
- 1 Review
Quick, efficient and very professional
Quick, efficient and very professional
- Ms. Armstrong Moira Armstrong
- 1 Review
Excellent service
I don't think I need to lab orate on that Lovely chair and I am very happy with it
- Ms. Capasso
- 1 Review
- Ms. Roberta Verardi
- 1 Review
Excellent service
the service was excellent, well timed and kept us informed of the process
- Mr. Corbisiero
- 1 Review
Great chair
all went well it was set up and delivered as promised and its a quality chair my only small niggle is that it took far too long to arrive
- Mr A Nanian
- 2 Reviews
Very good service and competitive prices!
Timely communication and bit the competition.
- Mr. D
- 1 Review
Prompt delivery and outstanding Customer Service.
Herman Miller Embody chair. Delivered two days after purchase, within an allotted hour window. Trained specialist helped me get familiar with the chair, and gave advice on how to maximise its benefits.
Tremendous service!
- Mr timothy D. Warmath
- 1 Review
excellent service
a very well-prepared and helpful sales team and they provided a loaner chair for 4 weeks whilst my chair was on order....that was a life-saver.
- SciencePete
- 1 Review
Fast, punctual & friendly delivery, with free ergonomic set up!
Fast, punctual & friendly delivery, with free ergonomic set up! What more can I say? The price was very competitive, and the delivery guy (Rupert) carried the chair to its location, unwrapped it, explained all the controls and then set it up to the best ergonomic fit for me, with me sat in the chair. Excellent. Can't criticise any aspect.
- Ms.Farry
- 1 Review
Does what it says on the tin!
A seemless transaction, prompt and efficient response, delivery and installation. I would definitely use them again.. in fact we are!!
- Ms. Pow
- 1 Review
Just superb service - how it should be done!
I discovered Wellworking on the Internet and was attracted by the one hour delivery slots. We knew the product we wanted so I ordered straight away. Email confirmation arrived swiftly with information on what would happen next. We were phoned the day before delivery was scheduled (as promised) and given our time. I ordered on a Thursday afternoon and we had the chair in our office the following Wednesday morning.
David was exactly on time and showed us how to use the chair. He was great. Very knowledgeable and an extremely friendly man.
I would recommend Wellworking to anyone!
- Mr. Hardy
- 1 Review
- Mr. L.Smith
- 1 Review
Sitting Pretty
Excellent product (Aaron task chair) and similarly excellent delivery and set up service. Having someone show you what to do and help you adjust the chair makes all the difference rather than just an instruction manual.
Wellworking Ltd Details
About Wellworking
Wellworking offer office furniture & ergonomic solutions for the workplace & home. At Wellworking providing the highest quality products, design & service is paramount. We're proud that our outstanding record of client loyalty is testament to the strong relationships we have with both specifiers & end users. We work with leading manufacturers such as Herman Miller, Vitra, Hag, RH Chairs & Bene to offer a full range of stunning office and home office furniture solutions. Wellworking have also partnered with Herman Miller as their only global provider to offer the 'Precision' service. We can also offer a truly holistic approach to the workplace with our Ergonomic Services - offering compliance and reactive assessments and advice. Wellworking - The right advice, the right product, the right service delivered on time and expertly installed.
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Contact information
W3 0RB London
United Kingdom
