1st Art-gallery reviews

1st Art-gallery reviews

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Terrible quality, terrible customer service

I ordered a painting from 1st Art Gallery. I picked them because their website promised “museum quality” pictures that the original artist would be happy to endorse. There were also a large number of testimonials from happy customers.

For various reasons, I could not inspect the painting immediately and it was over 7 days later before I looked at it. I was horrified when I did see it, as the whole painting was clearly painted to a standard well below the original.

I contacted them immediately, explaining that I had only just seen the painting for the first time and was very dissatisfied. Their response was that they thought my expectations were high for the cost. I wrote back saying, yes, my expectations were high, but only as high as the wording on their website led me to have. This turned out to be a big mistake on my part. These people do not like to be challenged, and relations (via emails) rapidly deteriorated. The representative from the company scattered his emails to me with scorn, insults and threats.

Some examples (all direct quotes):
“Are you really surprised that the original which is worth MILLIONS is painted better than a copy that had cost only a few hundred dollars?”

“We had experience servicing hundreds of people a month and I can easy recognize when someone has a personality disorder and / or is being unreasonable. Keep in mind that we have all your personal information and that posting lies on the internet is illegal, you might find yourself with a lawsuit for liable (sic), and your own name posted on the internet with warning for people not to deal with you.”

“To say that you were "deceived" is preposterous, we will post this image online along with your name and a copy of the lawsuit that we will file against you. Any person with an ounce of a brain will see that you're insane.”

There is quite a lot more in the same vein, but that’s enough for a flavor.

They have indeed posted the image online – they really do seem to be proud of it, which is worrying. They are incapable of distinguishing a good painting from a poor one – not healthy given their line of business.

The painting is Brueghel’s Hunters in the Snow. The whole point about Brueghel and the Northern Renaissance is the detail. At any point you should be able to look at the painting and take pleasure in the realistic depiction of what is there. Without that detail, it’s like a car with a flat battery: superficially it seems ok, but it’s lifeless and useless.

I accept that at the level of detail shown on their website it is impossible to tell the difference. But that completely misses the point, because in the actual ‘reproduction’ canvas there is really no more detail than you can see here – and it’s a big canvas. It’s a disaster: at least two levels of quality below ‘museum quality’. I still have their original so I can provide pictures at any level of detail if anyone wants to see more.

This is clearly not painted to museum standard, or any standard that Brueghel would have allowed out of his studio (it would have destroyed his reputation at a stroke). The fact that 1st Art Gallery think that this painting is good enough to prove their claims of quality makes them look very foolish and ignorant. And the fact that they rely on a gallery of paintings that you can’t enlarge to illustrate their ‘quality’ only underlines how superficial and dishonest they are.

But go back to the first statement quoted from them: “Are you really surprised that the original which is worth MILLIONS is painted better than a copy that had cost only a few hundred dollars?” This says it all in identifying what these people are like. Firstly, it is saying “we don’t, never have, and never will produce paintings of top (i.e. museum) quality.” Therefore this claim on the website is a lie. Secondly, it is saying “we view you with contempt for expecting that level of quality”. Thirdly, it shows a pathetic lack of understanding of what actually gives a work of art value. These people do not care about art at all – only about fleecing as many customers as they can. The only correct response to their indignant question is “Well, yes, I am surprised, because this is exactly what your website promised.”

1st Art Gallery have said to me (twice) that I can send the painting back – at my expense – for improvements until I am happy with it. But since I missed the 7-day limit for refunds, they were absolutely rigid that there is no chance of getting my money back - despite the fact that I couldn’t see the painting in time. They completely fail (or refuse) to see my point that this painting is so far from the standard I expected that it would require complete repainting of everything except the sky. I cannot therefore see any realistic chance of this painting ever being brought up to an acceptable standard, especially in view of their scorn that I should expect better, and their stated belief that this painting is fine anyway. So I have decided to cut my losses, accept that I have lost more than $700 to these cheats, and find someone who will give me the quality I need. I have waited quite a long time to post this, because I wanted to prove to myself that their scornful jibe was false, and that I could get a faithful copy of this old master at an affordable price. It did cost me more, and I did need to wait longer, but it was still well within my budget, and definitely worth the wait. I am totally delighted with it, just as I was disgusted by the apology for art that I was sent by 1st Art. I won't tell you here who I got it from (you will need to do some homework) because I confidently suspect that these people would turn very nasty towards that supplier (they are clearly that type), and that would not be fair.

Let me give 1st Art Gallery their due: they are no worse in their advertising claims than a number of other sharks offering Chinese painted oils at absurdly low prices for “museum quality”. The point is that this is all a scam at this level. There are many companies operating at this level, relying on the fact that most customers don’t notice or don’t mind the discrepancies between what they are promised and what they get. 1st Art Gallery are probably no worse than the other frauds posting false promises of high quality. But where they are spectacularly bad is in their reaction to criticism, which is hysterical and absurdly aggressive.

In summary, these people make cynically false claims about their products, and if challenged will treat you with contempt, or worse. Everyone who has used them has been scammed, because they never deliver the quality they claim, even if the vast majority of customers don’t notice or don’t care.

When thinking about buying an oil painting, bear in mind that what you put on your wall says a lot about you. If you get one of these people’s paintings, I can only think of two things you may be saying. One is: “I’m a sucker. I know nothing about art, but I think that uncritically hanging an oil painting on my wall makes me look good”. Believe me, in the eye of anyone who knows anything about art, you just look ridiculous. The other thing you may be saying is “I know this isn’t museum quality, but it’s cheap, and I’m a cheap third-rate person, so third-rate is good enough for me.” I can’t think of any other possible interpretation.

I am amazed that there are so few negative posts about these people – I think that they must be manipulating the ratios of good to bad reviews somehow – but the bad reviews all have the same theme: a complaint about poor quality met with contempt, outrageous aggression, insults and threats. The company tries wherever it can to claim that these reviews were posted by competitors. They can’t do that in my case (I have both the emails and the painting, and can prove everything I say), and given my experiences, I don’t believe the ‘competitor’ slurs – these other descriptions match perfectly to mine. Despite the overwhelming ratio of good reviews, these people are bad news. They are best avoided. And I now know that you can find much better out there.

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Five Stars Art, Five Stars Customer Service

We are very happy with the quality of this painting. According to my artist friend and the framing gallery that we took it too. It is the crowning touch to our living room . The lady that answered the 1800 number helped us with some questions that we had and later the live chat was useful too with additional questions. Once the order was placed we received email notifications about the progress and later when it was shipped, we were sent the tracking number with instructions how to track the location of the package. It was well packed and arrived about a week before schedule.

We've already placed our second order and are very please with both the quality of the art and the customer service. The many positive reviews are accurate, do not hesitate to use the services of this company.

Well done 1st Art Gallery!

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Very high quality

I found the paintings to be of very high quality, even though one of my ordered paintings had a high degree of complexity. Also, the delivery time was very close to the estimated delivery time. I will certainly shop here again.

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FANTASTIC ART!

I found this company on the internet and ordered in late November, early December for a Christmas gift for my husband. It arrived EARLY and I was just in awe of how incredible it was! A perfect reproduction of his favorite painting! He was blown away by it (and only a tad disappointed it wasn't by the original artist, valued at MILLIONS!). I also ordered another painting from another oversea's company two weeks earlier (in early November) and it is now mid January and that one has YET to arrive. When it does, I am returning it and will ONLY use 1st Art from now on. I've already got several more projects I am going to send to them, a family photo and another painting for gifts. This is the real deal! Order from them now, you will be VERY pleased you did! I am and happily count myself as a permanent customer! I only wish I could give them MORE than five stars, in my book - they are TEN stars plus!

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1St Art Gallery is the best at what they do!

Once again I am very pleased with my order from 1st Art Gallery. This time I ordered 3 paintings and they were all excellent. They also expedited my order enabling me to give 2 of the paintings as gifts. My house is beginning to look like a museum and I am thrilled. 1st Art Gallery does an excellent job and I will order again.
BTW, their follow up response and reaction from Customer Service Manager David was outstanding and gave me the confidence and assurance that I would get an excellent product in an timely manner for the Holidays. Great job David and 1st Art Gallery!
Robert P.
Boston, MA USA
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High quality, high fidelity and solid service

Quick review:

Horace Vernet, Ballad of Leonore, 1839 by First Art Gallery. Would be Hard to distinguish this painting from the original. High quality painting completed on high quality canvas.

This vendor reproduces historical paintings with oil on canvas. A true masterpiece and work of art.

Order arrived fast in under a month. Packaging was solid and well made.

Very happy with my purchase, I will order again from this store.

Highly recommended for the art aficionado.
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Excellent quality and service

Dear 1-st art gallery,

Thank you a lot! The painting I got is amazing! It is almost as wonderful as the great original one. I'm very satisfied with the quality and service! Very glad that I used my friend's advice and ordered the reproduction in your company.
Wait for my next order!

Thank you again for your great work!
Alyona

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My painting has just arrived and I am absolutely delighted.

My painting has just arrived and I am absolutely delighted. I wish I could thank the artist in person. He/she has an amazing skill. I will definitely buy from 1st art gallery again. I love the work of Edward Coley Burne-Jones and have previously ordered prints on line which have proved extremely disappointing. This feels almost like owning an original. Erica Heeley
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Awesome quality and service! Top notch!

I recently had 7 paintings commissioned, mostly based on gothic art such as Albrecht Durer, but also a couple "nautical disaster" paintings from Ludolf Backhuysen. Previously I had a large version of Albert Bierstadt's Puget Sound On The Pacific Coast done. With all of the paintings I got done, 1st Art Gallery did an amazing job. The gothic art was based off of rubbings done from wood carvings, a difficult thing to work from when doing oil paintings, and they did an amazing job translating it. I will continue to do business with them in the future, and am constantly recommending them to friends. The price and the quality of work are top notch, and for the one time I had to deal with customer service (a sizing issue they contacted me about), the issue was quickly and easily resolved. Amazing company and I look forward to dealing with them again!
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Amazing

Hi John hope you are well , Today i received my painting . When i opened it, i wanted to cry it is so beautiful amazing i couldn't `t believe it`s mine. Please thank the artist for me and tell him that he is the best and most of all i would like to thank all of you that make a very good job. I will sure contact you again . It`s amazing thank s Regards Ruth Farrugia
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Thanks 1st-art-gallery!

I bought a reproduction of a painting by John Constable called Hadleigh Castle. It shows the area where my home town is, before it was ever built. It's beautiful, thank you very much. It was very quick to arrive and I was kept informed as to how it was going.
1st-art-gallery.com

Reply from 1st-art-gallery.com

Thank you Katherine, enjoy your Constable!
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Superb painting at a reasonable price

I am very satisfied with quality of service and the painting itself. We received it on time (actually a few days earlier than tentative deadline) and we are pleased with the painting - I cannot compare each detail with original (as I have not seen it live) but the copy itself is very good - both the general impression and focus on detail in the central scene of St. Anthony keeping Jesus Child and angels above. It is a gift for our little daughter and I am sure she will love it when she grows enough to be able to appreciate this. Thank you for the good job done :)
1st-art-gallery.com

Reply from 1st-art-gallery.com

Thank you Jacek! Indeed we completed this order ahead of schedule. It happens sometimes!
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A Great Buying Experience!

I am very thankful to First Art Gallery for providing me with a lovely copy of William Llewellyn's 'A Winter Night'. This painting was custom made for me, as it is relatively obscure. As usual, I was pleased with the entire ordering process. When I requested a quote for this custom piece, someone replied within a few hours with a price that seemed reasonable. After the painting was finished, a scanned copy was e-mailed to me (as I had requested) for me to inspect. I was happy with the piece but asked for a couple of small modifications, which were promptly implemented. I was then sent a second scan, which was perfect. Shipping was fast, and I am now thrilled to have my own copy of this beautiful work of art. I have ordered from 1st Art Gallery before and am always pleased with the outcome of my commissions. These paintings make fantastic gifts. The possibilities are endless with 1st Art Gallery, whose staff are always willing to accommodate the buyer's wishes. Thanks again for a great experience and another striking painting.
1st-art-gallery.com

Reply from 1st-art-gallery.com

Thank you Afton, it was our pleasure to work with you.
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Great experience!

" My sincere thanks to the incredible artists of 1st-art-gallery.com and the amazing customer service! The paintings are excellent and the delivery timely. I had an issue with one of the paintings and it was addressed promptly and considerately. I have already purchased five paintings and I am looking forward to my next buys! Angelika C. "
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Reply from 1st-art-gallery.com

Thank you for your kind words Angelika!

1st-art-gallery.com Details

About this company

Visit 1st Art-gallery

Contact information

Call us on: 18884178278
We live here: United States

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1st Art-gallery is ranked 1 out of 6 in the category

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