Nothing has happened yet, I've had initial response to my request for assistance and now I've been passed to another team to help resolve my issue. All good so far, but awaiting further details now.
Company replied

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The issue was not resolved until we contacted Vernon and he sorted it out.
Benjamin was his usual efficient self, super helpful and clearly knowledgeable. Credit to Babble that is for sure
The issue was dealt with swiftly and efficiently.
I can now use the downstairs printer in the office.
Amedeo was very helpful and sorted my issue promptly. He also explained how I could resolve problem myself it it happened again
It took over a week to install the software requested, initial response took place within the first couple of days but the technician then encountered issues and said they'd come back to us. They asked if my colleague was available on a particular day, then didnt contact him on the agreed date. We then had to chase. Sage 200 now installed but colleague still cannot gain access
Did an update for Sage. Only did on one desktop so had to make another appointment to do the other. When this one was done we found that we could only use it if the other Desktop was on. Babble said it was a Sage issue. Sage said sage was identified as PC1 on both desktops. Babble say that they can't change anything and that Sage have to rectify. Babble don't want to know.
The problem was fixed quickly and without disruption to work
My enquiry was dealt with in a most timely and efficient manner - I’m very grateful to Ellah for her wonderful customer service.
Andrew Ramage.
We had an issue with the phone system, the service received was excellent. The call handler Shaheed gave clear information and checked to see if the issue had been resolved.
Efficient and hopefully will have solved the problem
I received technical support within twenty minutes of my telephone call. Gavin checked through various programmes on my laptop and rectified the issues and gave me advise on using my Microsoft outlook.
Quick, clear response and great actions carried out.
Overall, the support is good. In this particular case the response time took a couple of days to resolve from initial contact to resolution. A little longer than expected.
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