As an avid online shopper, I can safely say that I have NEVER had a problem with any site I have ordered from EXCEPT 6PM. I bought a beautiful pair of Brian Atwood shoes and when it came I was shocked to see that one shoe didn't fit me while the other shoe did. Its only when I turned the shoe over I realized that one shoe was a size smaller than the other shoe (which was my actual size) . How is this possible that one box of shoes can have two very different sizes. To make things worse I don't live in the US so to send it back will cost me $50. It is completely unfair as this is not the fault of the customer just because 6pm was careless, I have to bear not only the cost of the shoe which didn't come cheap. I also have to bear a hefty shipping fee. They didn't even bother to offer to pay for their mistake.
I have ordered from this website 4 times, and could not be more pleased. Twice I sent back items, but it was because I did not like it in person. This was in no way the fault of 6pm. My last order I saved over 200.00 getting it from 6pm. The other company still had the Lucchese boots at 460.00, and I got them for 250.00 from 6pm. So, yeah, they have 5 stars from me. Couple this with free shipping both ways, easy returns and a great selection.
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I have been shopping from 6pm for a while now, shoes for me, for my daughter, clothing and sunglasses. I never had a problem. One time ordered a pair of Primigi boots for my little one, the zippers were tough, I followed the instructions for returning and in the box for the reason for returning they give you, i explained about the zipper and they email me a shipping label, I really wasn't expecting that because didn't contact them directly, and thought they didn't check what you write, so I was very happy. I wish they offer free return shipping, and I would buy more from them.
This company is the worst of the worst. I don't know if the workers at this company drunk or on drug. I order twice from this website and both times I get wrong order and both times they wanted me to pay for the return shipping and it was their fault. I would never buy anything from this company ever again
I was delighted to see Easy Spirit "on sale" for $40 at 6PM and ordered them immediately. It was my first order from this company and I wish I had read the reviews first.
I was not delighted at all when the shoes arrived. This was the first time in 20 years that I put on a pair of Easy Spirit and they were not comfortable. They did not look like leather sneakers and were of the non-quality that I would expect in cheap shoe store and I can't believe that they were really Easy Spirit and not fake. I walked back and forth in my apartment (on the carpet) and they simply were not comfortable.
I e-mailed 6PM and asked for a return label, even offered to pay as UPS picks up in my building, but you have to pay extra if you don't have an UPS account. They refused. The transaction cost me $11 and I'll never order from 6PM again. 6PM credited my CC in a timely manner, so that's one good thing a can say about them
It's sad that the ratings for this were so low. I read all of them and I was pretty hesitant to order my boots from 6pm. But the prices were too good and added with the free shipping, I thought I would take a big breath and go ahead and order. I got my package yesterday and as I held my breath and opened it, I was surprised to see that... everything was perfect! The size was perfect, same color, same brand, same everything! I was pleased to get a pair of boots for such a good price. Definitely had no problems at all! And no, I am definitely not a 6pm employee.
Yes, I know they are owned by Zappos who is owned by Amazon, but don't confuse the sites with each other. I paid $100 for a large pink handbag, and they sent me a black makeup case. It was crazy difficult to get them to take the bag back and I even had to pay return shipping!! Yes, they made this mistake and I was literally stuck holding the bag, rather the makeup case. Yes, their low prices are tempting, but one way or another, you will pay (in time, hassle, disappointment, etc.)
slaves in Philippines working for 6pm lying sob
This is the first time I have ever made a comment about a store. I feel very strongly about customer service. I'm a registered nurse and give customer service everyday to my patients. I recently ordered a dress for a funeral from 6PM. They sent a pair of shoes instead. So I called 6PM to ask what could be done. They explained the dress had sold out in the size I had ordered and they would give me a free shipping label to send the shoes back so I would not have to pay for the shipping of a pair of shoes not in my size and a pair of shoes I didn"t order. I couldn't believe it. The representative acted like he was doing me a favor by giving me free shipping to ship back their mistake. I ask the representative to speak to a supervisor he put me on hold for 3-5 minutes returned to the line and stated their was not any supervisor available to receive my call. Once again I was shocked. How can a company value their customers so little. I ask the Customer service representative where they were located so I could document the call. He stated the call was routed outside of the USA to the Philippines. I'm so disappointed in 6PM customer service and their lack of value for their customers. I have ordered from this company many times but after this incident I will not be giving them my business. I will keep the shoes not in my size and give them to one of my chemo patients and obsorb the $73 dollars I paid for the dress I didn't get. I would not recommend 6PM based on their lack of caring for what makes their company... their customer.
This company Customer Service has much to be desired. They posted an Item on sale for one very good price. When I went to purchase this item. the price tripled. I sent an email calling them on this posting and was told "we don't price match" it was their own link! Customer Service was ABSOLUTELY no help. I asked to be provided with a Corporate Phone Number and was told "We are not allowed to give out that information" So people be aware that this American Based Company WILL NOT negotiate in good faith with it's customers or potential customers.
I'm an avid fashionista, but living on a OK salary a year doesn't exactly translate into the things I want for my wardrobe. That being said I always try and buy things at 75% discount or more because let's get real, the retail is always hiked up (unless its haute couture) 300%. At first I was skeptical about the shoes on 6pm. I imagined that they were the runt of the group and just would not be worthwhile. My last order I bought 4 pairs of shoes and a hooded cardigan for rainy days which totaled $94, they included braided Type Z Jollox flats ($12), Black Chooka boots ($23), Brown Ankle leather boots ($17), Sam Edelman borwn and gold cork wedges ($25), and Gabriella Rocha Torri Cardigan ($17). Also to mention that I'm a 7.5 in US women's shoe size which is a very popular size (and sometimes non-existent because shoemakers don't do half sizes). There was no collected tax and of course shipping was free. These were each discounted at 70% or higher helping me save about $300. Since I have only bought the cardigan and can't really speak to clothes items such as dresses or otherwise, I can't really review them since I usually need to try them on. Eerything else was packaged neatly and came in one giant box. I will be buying shoes from them again.
After reading so many horror stories about 6pm.com, I was VERY hesitant to order from it. I went back and fourth a little bit, but it was literally the only website that was still selling the Guess handbag I was looking for. So end the end I took the plunge & am very relieved to see there was no issues with my order. Besides that, I got the handbag $45 dollars off it's normal price! I will definitely shop here again.
I used to order from Zappos until my friend who works there told me about 6pm. I started going on and purchasing from the site and found that no, they do not have the 2-day shipping however they are cheaper than the exact same items on zappos but I only have to wait about 2 extra days for shipping. I have never had issues with customer service or the quality of my items. Each I shop for gifts this is the first site I go to because of the discounts/ads they put on the main page that change consistantly to cater specific groups of shoppers. Deals during the holidays are even better, I bought probably about 15 pairs of Nike's & Creative Recs for less then $30 a pair, all of which came in time for Christmas with no extra shipping fees! By far my favorite site to shop on
Ordered only shoes and sandals. Will never order again from 6pm. they really don't give a rats ass about there customers. There sandals don't fit and don't look like what I ordered at all. There almost like seconds, one sandal is shorter then the other one. This Isn't the first mistake they have made and customer service bites big time. Trust me pay the extra money to a reputable company.I have contacted the bass company and reporting 6pm to bbb and attorney general and the FTC.. Karen P
1 seconds ago
Sent wrong product and wouldn't admit it or reimburse for return
I hadn't bought shoes for years, so recently I ordered six pairs from 6PM. I returned four of them, one of which was a mistake on the part of 6PM: I ordered ballet flats, and it sent me a pair of high heels--same brand but different style. I put a big note on the return form indicating this fact. 6PM immediately processed the return of the other three pairs, but did nothing about the mistaken pair--no contact, no refund, nothing. The fact that it didn't process that pair indicates the company recognized the mistaken delivery, yet it did nothing about it. A month later I contacted the company, and it refunded my money but refused to reimburse me for the $10 it cost to return the shoes. Yes, it cost me $40 to return four pairs of shoes. The customer representatives are artificially perky, but they won't actually do anything to correct a problem. All talk and no action. A company that refuses to own up to such a small mistake as this has deep problems.
I have recently ordered a bag. It was clearly stated that it is leather bag. When I received it I realized it is made of poor quality artificial leather. I would never bought it if I new. The problem is that I have made order from different country and incurred additional delivery costs. Now if I want to return it they will double. I wrote an e-mail to 6pm customer service desk explaining the situation. I believe it was their fault that description was wrong and they should cover all costs. However I received reply that I can return the bag but all delivery costs will be my problem. Now I have to spend time and money to return the bag. Additional problems and no value for me - this is my experience of using 6pm service.
Don't shop here, they delivered a pair of shoes to me that I wore once and the heel broke and they did nothing to refund me or even give me a store credit. I offered to return the shoes because they are in perfect condition besides the broken heel which I've never had happen. They take your money but don't care about their customers satisfaction.
Last week I found a great pair of Nike flip flops at Foot Locker. I thought they were fantastic but they were a little expensive ($45) and the style they had in stock wasn't my favorite. When I finally found the style I liked online, I searched for the cheapest available price. 6 PM had the cheapest price ($35) AND free shipping.
Naturally I was skeptical, and I actually visited this website to read reviews and I read through MANY horror stories and it seemed like the 5 star reviews might have been coming from the company itself.
I decided to take a gamble and ordered the shoes. I can tell you that my experience was fantastic! I got exactly what I ordered in the correct size AND the order only took two days to arrive at my front door!
Wow, I mean, maybe I was one of the lucky ones but I will definitely shop with this company again because they seem to have the cheapest prices AND fast, free shipping!
I buy 90% of my stuff online so I've quite a bit of experience with online merchants - and 6pm ranks near the very top.
Here are the reasons why -
- Deep discounts for top brand names (I've done a comparison and they always offer the lowest price in the market).
- More product choices in more sizes. Most discount stores carry only very large or very small sizes. 6pm has good selection for most sizes.
- Product is exactly as described. They will send you a prepaid return label if the merchandise is different or defective. You're expected to know your fit when you shop online. Different brands may have slightly different sizing and 6pm does not take responsibility for that.
- They respond immediately to calls 1.888.676.2660 6am - 8pm PST
- Their shipping is super fast. I get my stuff within two days usually (I'm not sure why I pay amazon extra money for prime. 6pm does it free). Because the processing is fast I try to place my orders between their work hours so that I can contact them if needed.
- There's no price match guarantee.
- I have never emailed them. So, I don't know if they respond promptly to emails.
An interesting fact - Did you know 6pm is a zappos company?! In May 2010, they accidentally priced all items on their site for 50 bucks including high end stuff and they honored all transactions taking a hit of $1.6 million - I would definitely put my money on them :)
I cannot believe how hard it is to buy a shoe! 6pm which is part of your company is doing complete false advertising on a google Ad. To top it off all they do when you email is NOT respond? When you call all you get is apologies with no solution and lies? Apparently their system could not receive the domains @yahoo and @aol?? What is this a joke? All I want is to buy a shoe as a birthday present. Wasted my time today for 40 minutes just to be told I would be called back in 72 hours??! I need to speak to SOMEONE WHO CARES NOW. The link is below clearly showing the price and the link takes me to the site and the prices changes. Is this bait and switch? Or false advertising? I spoke to Holly and Vin today who were no help at all. Why would you put someone on the phone that cannot make a solution in the first place. I would rather give my money to amazon which is a machine because quite frankly having a live rep doesn't help anyways. I need a call explaining this nonsense.
I ordered a new pair of shoes from 6PM.com last night at 9:45 PM PST/PDT. On reviewing the order, I realized that I had mistakenly purchased the shoes in size 10.5 UK rather than size 10.5 US. I returned to the site to cancel the order. After thoroughly searching the site, I was not able to find a straightforward mechanism for canceling; instead, the FAQ stated that I should contact their Customer Loyalty Team via the site's Contact link.
I sent them a message detailing my mistake and requesting an order cancellation. The message went through at roughly 10:50 PM. In return, I received an email response providing a ticket number and the following slightly-worrying text:
"Due to some unusually high email volume at this time, our response will take longer than normal, but please rest assured that we're doing everything we can to get to your inquiry as soon as possible in the order that it was received."
The following morning (~10 AM), I called to follow up on my request. I was told that the order had already gone to the warehouse for processing, and that a cancellation was now impossible. Surprised, I pressed for details; the customer service representative instead provided decidedly-vague instructions for returning the package once it arrived. Note that the package was still in their warehouse at this point - they just refused not to ship it.
I took to both Twitter and Facebook and outlined my case again, hoping for a more useful response. I was able to engage with them on Twitter, but was told the same thing: they were not able to stop an order once the warehouse had received it. It occurred to me at this point that this was incredibly strange - were they saying that they were unable to communicate with their own warehouse? Again, I pressed for details. They offered to continue the conversation on Facebook, presumably to keep it private. The last message I received from them read as follows:
"Thanks, [name]! We'll be in touch shortly! :)"
That was well over three hours ago. In the interim, I've received an email stating that the package - which I've now tried to cancel via four different means of communication - has been shipped. I cannot remember the last time I had a more frustrating experience with an online retailer. Perhaps never.
In summary, this business clearly has some serious infrastructural issues. Until they streamline their services to address common issues like these, they should not be trusted.
I ordered from 6pm for my aunt and everything was good. My order total was 67 dollars. They charged me the 67$ the same day. Two days later I check to track my order and my item was cancel. My aunt was really mad because they charged her and she thinks I cancelled the item. She's mad at me. I told her i dint cancel jack but she's like if I didn't cancel it who did, because she didn't cancel it. I will never buy from 6pm ever again. I emailed them telling them to give me back my money because if they don't I will go KWWWWAAAAYYYYYZAYYY!!
I was EXTREMELY hesitant to order off of this site. I saw all the bad reviews but for a $40 Tommy Bahama bikini (plus a few other things) I was willing to risk it since there were no bad reviews about not being able to return things. After I placed my order and before I received my order I found out my friend actually orders shoes from here all the time so I was feeling much better. I ordered everything on a Saturday and received it on Thursday, SUPER QUICK! 1 Tommy Bahama bikini, 1 Patagonia dress, and 1 Tommy Bahama Maxi dress later and I was THRILLED!!! Everything was EXACTLY as it was on the site. Luckily I knew TB ran big and exactly how Patagonia fit so everything fit just fine. AWESOME experience. Fast shipping, extremely low prices and quality clothes. I've always wanted a Tommy Bahama bathing suit but couldn't bring myself to pay $200 for one. I paid $115 for all of those items! I ordered a Lily Pulitzer sundress the next week on a Monday, got it Friday and again, GORGEOUS and just made one more order.
I can totally understand your hesitation, it seems too good to be true and the reviews aren't great. But keep in mind that people that have bad experiences go online to write about it and less people write about good ones which is why I made a point to sign up and talk about my experience. I am more than thrilled with my experience with 6pm.com. And just think... if you aren't happy you can always return your item and you lose all of what... $5 for return shipping? Worth it. Thank you so much 6pm.com, you've got a new long time happy customer!
P.S. I'm not a 6pm employee... I came across it when I wanted that Tommy Bahama stuff SO BAD and didn't want to pay exorbitant amounts of money for it.
Well I received my order in a timely manner... the shoes are the correct size & color, they are great so far (wore them around the house for a couple of days). Contrary to Cleo's comment I don't work for 6PM. I am satisfied with my first order so will order from them again.
Jamie McNabb found this review useful
Hesitant to order from 6pm site. I would be leery of the positive reviews here, they are such a contrast from the 1 star reviews. The positive reviews must be from 6pm employees.
How can it be only 1 star reviews and 5 star reviews, no in the middle. Bad sign.
Was going to return a shoe that ran a little bit small. Found out that I had to pay shipping the shoes back PLUS the company deducted their cost of shipping the shoe to me from the refund!! Won't even go on their website to look at shoes!!!
I bought a bathing suit and cover up from 6pm.com only because I wasnt able to find the exact same suit in the size I needed anywhere else. I also saved a lot of money which was a plus. I was so fearful after reading these reviews that I tried not to get too excited when the package arrived. I ordered onthe evening of 2/7/13 and my order shipped out 2/8/13. I received the package on 2/12/13. Not too shabby. I opened the package to find the exact bathing suit and cover up I ordered and they were both in new condition. I have found such great deals on this site that I just placed another order tonight. If it goes as smoothly as the first order, this will be my go to shopping website.
Jamie McNabb found this review useful
After reading so many bad reviews, I was nervous to order a product which I couldn't find anywhere else for such a great price. Some people thought that any good reviews were written by employees, or paid for good reviews. I am an actual customer who took a chance, and I did get the correct product, in good condition, in the correct size. The shipping took a little longer than I had hoped, but even that was reasonable (a little over a week)
Possible I may not tempt fate and order again, but if they're the only ones who have what I want, caution goes to the wind!
Jamie McNabb found this review useful
I ordered boots from 6pm, Charles Albert Flat Peggy, and I was so excited to get them, and I received them on 2/01/13, and today, I looked at my shoes and noticed that part of the bottom rubber lining has fallen off and the rest is peeling off! I was shocked! I paid a good price for these boots, supposedly worth much more, only to have them fall apart before a month is up? I don't wear them every day and don't do much walking and yet they are falling apart today, on 2/20! I'm horrified at the quality, and have heard nothing back from them. Just remember, you may get a good deal but if the quality is low then you're losing money, like I did. So upset!
I was very excited to find a great pair of rainboots for a great price. After I ordered, I tracked the shipment and was happy when my package arrived within a couple of days (sooner than expected). Unfortunately, when I opened the box, there were no rainboots in it, but instead some sort of sheer scarf/wrap. I'm not exactly sure what it is because I never opened the clear packaging. The paper in the box had the correct order number on it. I immediately e-mailed email@example.com to find out how to return and get the correct item shipped. After weeks, I received no response. I went on the website to return the item, but there was a note that said if the wrong item was received to contact them before returning. So I sent them another message through their contact us section on their website. I have still received no response. My 30 days since ordering is almost up, so I'm going to try returning the item, but I have absolutely no expectation that they will return my money or be able to figure out that they shipped the wrong item. Very disappointing experience and I will most definitely never order from them again. What makes it even more disappointing is the fact that 6PM is owned by Zappos, and Zappos is very well known for their excellent customer service. I guess that part of the Zappos business model didn't catch on at 6PM.
I ordered the womens Mountain Hard Wear Monkey Fleece Jacket on a Friday. I tracked my order with great ease from my email confirmation. My order was delivered to my house on the actual delivery date of Wednesday! I am extremely satisfied with my experience with 6pm! I highly recommend this site!! And I love my new jacket!! 5 star service! Thank you!!!
idk how people rate this site 1 star. If the item isnt available in your size then of course you can't put it in your cart to see if you will be able to get it. I see people complaining about prices.... everything is marked way below what you will see in stores. This site is amazing when it comes to prices. I've used the site three times already and have no had any problems with shipping. ( shipping says should arrive within 5-10 days and i usually get what i order within 2-3 days.) They do have an actual store in kentucky ( a store you can actually go to) so everything ships from there. Overall, 6pm does its job.
I found a pair of Mizuno running shoes at a killer cost and ordered them right away. I'd never heard of 6pm so afterwards I started looking at reviews. I got really concerned because there seemed to be a lot of negative reviews, but the very next day I got an email that my order had shipped and recieved it three days later. I had chosen the Free Shipping so I was expecting the stated 7-10 days to receive them. Instead, I ordered on a Monday and had them in my hands by Friday. Right item, right size.
Great experience for me! I'd definitely order again.
A few times I have seen a certain shoe highlighted, then click on it, and it is Not Available but here, people who bought these also bought these: and then you click on those and every color, in every size is Not Available, but here, try these over here etc etc. Aaaagh! Another time, I got clicked something into my cart only to get a message Sorry, this is not available, But when I went to start from scratch, there is was again! It got into the cart, but when I went back, nope. Not available! How does this not happen automatically, that something only disappears once the last one is purchased and that purchase finalized. Other sites seem to do it just fine.
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