6PM reviews

6PM reviews

Acceptable
5.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
93 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Horrible

Straps on the shoes were huge. The strap had about a two inch gap. Had to pay for shipping to return them, so in the end I will only get about half of what I paid back. I won't buy from them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Used merchandise in a sealed plastic bag. How is it possible!

Just bought a very nice G-Star wool jacket for my winter collection. So excited since this jacket was so rare and 6pm had it. Received within normal time, I found out the jacket was used. I was perplexed. The plastic seal was unbroken. But the dog hair all over inside lining, scuff marks on the edges of the sleeve were very apparent. Under the arm area also seemed used. So I was thinking, was this a returned item and just quickly repackaged by 6pm? Was it so carelessly done they did not even bother to clean it up a bit? So I contacted 6pm and tried to get complimentary discount since the jacket was rare and popular. They declined, offered to return the merchandise and a 10% discount on future purchase. They said "we look forward to hearing back from you." I answered back, insisting on discount on current purchase. No reply on email. I sent 3 more emails, there was no reply so far. After about 12 days I called them, and they said they already decided to decline my request. Thank you for letting me know! They still offered 10% discount on future purchases! Stop already with your 10% discount.
I bought a pair of Walkover shoes previously and I was satisfied so far, but this time is really a huge disappointment.
6pm may be the same company with Amazon, however their customer service is still far from Amazon level. 4 years of prime membership, I was never to the slighest dissappointed.
PS. After reading other reviews, I am worried that my recently purchased Walkover shoes are not as genuine as I thought to be. I did notice slight discoloration when they got scuffed. I guess this would be a loss cost for me too. NO MORE BUYING FROM 6PM FOR ME.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Love, Love, LOVE 6pm.com!!!

I was a little nervous after reading so many negative reviews about this website. Thankfully, the prices were so great that I decided to take a chance. And I am extremely happy that I did. I had been looking for a particular pair of shoes for a while, but they were sold out everywhere. I finally found them here...and for $70 less! The shoes arrived in no time. I was hesitant when I opened the box, but they were the correct shoes, correct size, and correct color! Disregard all those negative reviews and take a chance on 6pm.com. I just ordered another pair of shoes today, and can't wait to get them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Don't buy from 6PM

6PM provides free shipping one way to you, but if you need to return something, regardless if it's their fault (shotty merchandise, not as advertised, damaged, etc) you must pay the return shipping, And typically - especially if you bought something on sale, it may cost you more than the purchase price to ship it back to them. I agree with others who say they can't believe that Amazon and Zappos are affiliated with 6PM,
Don't buy from this company. I sure won't ever again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst packaging than a child packing their backpack for school.

I've never received a package prepared this horrendously in my entire life. It's truly baffling.. The box it came in was too small for the hat I ordered, but they still decide to stuff it in the box making creases and damaging the hat. The bag it came wrapped in wasn't even fully closed either. If it had been raining during the shipping process, it would've been soaked for sure. It also came with "wrapping paper" crumbled up into a ball placed in the middle of the hat... I'm sure this was a returned product, but the workers are too lazy and incapable of doing a simple job of AT LEAST making it seem brand new as well as packaging an item alone. You have to be an idiot or careless to send out orders like that. I swear, a child is much more organized and careful. No issues with size which seem to be a reoccurring problem for many of the complaints, but if you expect a brand new, neatly placed product, you definitely will not get that. Sad thing is, you'll actually know if the item is returned or used. Terrible and just plain stupid. 6pm.com I hope you read this as well as all the other reviews and actually listen to them, otherwise it'd make plenty of sense that you have workers like this under your name. BUYERS BEWARE, VERY VERY CARELESS HANDLING OF PRODUCTS YOU PAY FOR!!!!!

Order Number: 178228082
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Selling Plastic Shoes As Leather.

The item I ordered was Steve Madden M-Mott, SKU: #8063706, Color: Black, size: 11.5, width: D - Medium. Product information for this item is listed as Pebbled leather upper. The item just arrived. It's not leather, it's polyurethane! That is not leather, that’s plastic.

I also ordered Steve Madden M-Ashby, SKU: #8063699, Color: Black, size: 11.5, width: D – Medium. Product information for this item is listed as leather upper. The item just arrived. It's not leather, it's polyurethane! No leather, also plastic.

The items I purchased were leather, the items I received were plastic.

This company is selling PLASTIC as leather!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

6PM.COM IS THE SHIZNIT!!!!!

I LOVE THIS NEW SITE I'VE BEEN ORDERING FROM 6PM.COM! I MOST ORDERING NAME BRAND SHOES FOR AN UNBEATABLE PRICE, BUT I HAVE ALSO PURCHASE CLOTHING, OTHER WISE EXPENSIVE NAME BRAND SUNGLASSES! ITS AN AMAZING SITE, AND ALWAYS FREE SHIPPING, ALL DAY , EVERY DAY! NOT ONLY THAT I ALWAYS GET MY PRODUCT IN LESS THAN A WEEL SHIPPED STRAIGHT TO MY DOOR. YOU CAN'T BEAT THAT!!! ☺
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lousy return policy

I ordered a pair of boots that 6pm described on their website as "Supple leather and textile" upper. Turns out, the entire boot was made of faux suede fabric, were extremely stiff and very cheap looking. Needless to say, I had to return them at my expense (little sympathy from their customer service rep), paying a $12.00 shipping fee for boots I can't wear, even though it's 6pm's fault for advertising the boots incorrectly. I'll never order from 6pm again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No problems, quick shipping

I ordered a pair of Calvin Klein shoes. Shoes in great condition, shipped fast. No complaints.

Note: I only give 5 starts to companies who i've dealt with involving multiple transactions or orders.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent!!

Bought a Jones New York dress shirt that was still on both the Jones New York website and Macy's website for full price ($69) for $19.99, free shipping included. It was shipped and delivered very fast, in 2 days, not the 5-10 business days I was expecting with free shipping. The blouse was very nicely packaged in plastic on a hanger and gently folder once to avoid creasing and placed inside a box for shipping - very classy way to ship. At the same time, I had ordered a similar blouse from jny.com and it came shoved inside a plastic mailing envelope - and it cost more and they charged $5 for shipping. Overall, I'm so pleased with 6pm.com. I just ordered a pair of shoes from there now too.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible return policy

I've ordered several things from this website but will never order again. The clothes I've ordered did not fit but it cost me about as much too ship it back as the item cost. I will say, the Clarks boots I ordered were awesome but it's just not worth taking the chance again that an item will fit.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

love this place

I ordered 2 pair of baby vans for my one year old twins. A pair of pumas for my 6-year-old, nikes for my 5-year-old, slippers, etnies and fox lounge pants for myself. after I ordered everything it totaled only 135 (roughly). I was really excited then I started reading reviews on this site and got very nervous with what I read. My packages came in three boxes by the third day of ordering. The only thing that I am sending back are my daughters pumas because they did not fit her, through no fault of 6pm or how I ordered them. I know pumas are narrower in the toe but thought she would be ok since she does not have a wide foot, but they were just uncomfortable for her. The only thing that I do not like is that the receipt that they enclosed in the box is smaller than a flashcard so it can very easily be missed. Luckily I found it so I can return her pumas. Other than that I had absolutely no problems with this company and will continue to order from them since a family of 6 can be quite costly so getting good quality shoes at a fraction of retail is awesome!
*holly*
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Scam artists, beware of misleading descriptions

I ordered "Reef Sandy 2-Pair Variety Pack" from 6pm.com. They had several of these items, some priced more than others. The only difference is the color selections, e.g. it's cheaper if both pairs had black straps versus if you ordered a 2-pair variety pack that had one pair with pink straps and another with black straps. I didn't care for the pink so I went with the cheaper option of 2 black pairs. When the box finally arrived, I opened it to find that there was only one pair of Reef sandals. My husband immediately called 6pm.com to let them know about the missing 2nd pair and that's when the BS started. The customer service (hah!) rep first told him that "2-Pair Variety Pack" was the name of the sandal. Then she changed it to, 2-pair meant two shoes, one for each foot. Apparently, a customer can choose a different color for each foot. She then offered us the opportunity to get a refund but of course, we'd have to pay to ship the box back to 6pm.com. Why should the customer have to pay for this blatant scam? I might also add that they have sentences such as this in the product description of their 2-pair variety packs: "Reef sandals are always better in a twofer!" Will never buy from this site again! What a shame that Amazon and Zappos are the parent companies of this pathetic excuse for an online retailer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

This shoe site rocks!!! expensive shoes at great prices and delivery is quick!!!!

Ok I joined 6pm reluctantly as I am wary of these sites, best online decision ever!!!! I never cease to amaze family and friends ever time I step out and now they are all on board. U get nice name brand shoes at great prices and the only problem I have is that some brands are not true to size, for instance I just bought a matisse slippers in size 6m and I have to give it away because it fits like a ww and my foot is slender. I wish the reviews would speak about these things so others would be aware instead of trying to bring down a great company. I will forever be a 6pm customer and I am willing to overlook the "once in a while" wrong fitting shoes as u win some an u loose some. I have been reading reviews that they dont accept returns and delivery is long......all lies! Yes u have to pay for ur own returns but we got them free so when there is a problem {which is rare} I just give them to a needy person and be done with it..........6pm to the world!!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Will not buy from 6PM again...

I was excited to buy a pair of Frye boots from 6PM because they were offering them at a price I couldn't resist. I purchased a similar style of Frye boots from another store (Cabela's) three years ago and loved them. BIG MISTAKE buying my second pair from 6PM!!!! After the first couple times I wore them, I noticed the leather was not the same quality as my first pair of Fryes. I'm not sure what they are made out of...doesn't really feel like leather...and doesn't look like leather after they have been scuffed...I'm really disappointed! Buyer beware...you get what you pay for...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great place to purchase great items at great prices, though with some difficulty.

A few days ago, I ordered two pairs of PF Flyers for about $40. The first pair arrived in two days, but were not the correct pairs of shoes. I was well aware that receiving incorrect items was frequent with 6pm, so I did not panic or get angry.

I contacted support, selected the "Received Damaged, Defective, or Incorrect Item" category, put in my order number, and said, "You guys sent me the wrong item! The shoes I received were not what the picture indicated. A few hours later, a representative replied, asking for more information on what occurred, for the wrong item's LPN code, and whether or not I wanted a refund or replacement. I gave her information on the item I purchased with its SKU number and the wrong item I received and its SKU number and LPN. Also, regarding the refund/replacement option, I said, "I do not know whether I want a refund or a replacement because I do not want to pay for shipping an item back to your company due to 6pm's error. I only wish to receive the product I intended to purchase with no additional cost" along with thanking them for a quick reply.

It turns out, 6pm gave me a full refund AND allowed me to keep the incorrect item. They were still PF Flyers, but of a style that I do not prefer (they will now become a gift for my sister!).

I then purchased my third pair of PF Flyers to compensate for the incorrect item problem. The second pair of PF Flyers came the day after the incorrect ones came. They were in good condition, brand-new, and both shoes were of the same size. A day later, the third pair came in great condition as well. None of the shoes seem to be factory seconds or decoys and are of high quality.

Overall, 6pm is a great company. Though there may be many issues regarding shipping and such, contacting support politely will solve the problem. The Customer Support team, at least the ones I have met, are all polite and friendly ONLY AS LONG AS YOU ARE POLITE YOURSELF. They also give quick replies. Never forget that Customer Support are humans too, so don't verbally attack them about your order and be very polite. I am VERY happy with my purchases. Only ≈42 dollars for THREE pairs of shoes? I'm happy.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Best Shoe Site, By a Mile!

Best Shoe Deals, Bar None!

Never had a bad experience. Buying blind can get you a wrong size, so i's best to know your brand's/ model's sizing or be willing to absorbt return postage cost. I willingly accept that risk, for the $$$ I stand to save, and have already saved. The one time there was a defect in a clog from 6 p.m., I had no trouble returning it, and Customer Service was fabulous. I have an inkling that many of these complaints are from one or a couple of disgruntled people. There are those folks who'll think nothing of ordering numerous items because shipping is free both ways, and have their own little home fashion show with no consideration of the business. Also they lack consideration of fellow consumers, who find and item "sold out", that is, until the solipsist returns it. Free shipping one way is more than some provide, and one seldom finds better deals elsewhere. So if you are a decent, considerate person who loves shoes and bargains, do your homework, order from 6 p.m., and save considerably on the purchase. Prices do change, so there's a big of gaming to it; don' wait too long, sizes may sell out, but if you jump too fast, they may be cheaper tomorrow. Ahh, such are the trials and travails of modern life! Without a doubt, 6 p.m. is the best thing on the 'net for shoe lovers.
Edit Review Delete Review Comment (?)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

true you might need a little more patience however i have never had an issue with 6pm

prices are cheaper yes you need to pay for return shipping, but if you explain the issue they will accommodate you. I have purchased shoes, coach bags, jewelry. so far I have really nothing bad to say. customer service is slow but very friendly. I think this is a good site all sites have their issues. compare prices always and remember they sometimes have additional percentages if you ask or if you accumulate enough points there are bonuses.

joan Rosenblatt
queens, new york
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

nightmare

I bought shoes off of 6pm HUGE mistake. The prices change constantly, they do not price-match their own prices, they don't do any exchanges and no reviews are available or allowed. If you get the wrong size by no fault of your own like I did, you may very well still end up paying for shipping! I didn't know to order a size up. I wear a true size 7, and the shoes fit like a 6. The 7.5s that I ended up with, fit like 6.5s but I'm not going through the return nightmare again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

TERRIBLE!!

This is the worst site I have ever ordered from. Though they do have good prices, they don't send you the correct items. I ordered a pair of Frye boots, and when I opened the box I immediately saw that they were the wrong boots. Not even Frye boots, not genuine leather. They feel very cheap and look terrible. I called customer service and explained how disappointed I was, and their response was, "I am very sorry. We get many calls like this." If you get many calls with the same issue, don't you think you should try to fix your issues??? Seriously, I am beyond disappointed. Also, he stated that it will take nearly a month to get my money refunded to me. THIS SITE IS A JOKE!!! BUYER BEWARE!!! I will never order from them again.

Is 6PM your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

6PM Details

About this company

6pm.com offers discounted prices on shoes, clothing, handbags, and accessories. Shoppers can save up to 75% off retail on name brand styles for women, men, and children. Whether it's for the work or play, school or gym, 6pm.com has the right price for any time.

Visit 6PM

Category

6PM is ranked 67 out of 86 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.