Love Adobe products but their website support is appalling.

I had to reset my password today and even though the site confirmed it had been changed I could not login. So I thought I know I'll reply to the reminder email... nope auto responder saying "you won't get a reply here", OK I'll call someone.... "You are in a queue, we'll get to you in 20 minutes", really? How about I look for a direct email address.... Nope no where to be found. What a frustrating experience!

It's a huge shame when a company like this produces high quality products but doesn't invest in high quality customer service.