Adorama reviews

Fast and cheap (for a European)

Ordered an ASUS docking station because I wanted the US keyboard.
Result: Deliverance with UPS after 3 days (many domestic orders take longer time), perfect product, and I even saved about 20% compared to domestic purchase - despite high costs for international shipping.

Wednesday, May 01, 2013

Reply from www.adorama.com

Thank you SO much for taking the time to leave your very welcome and positive feedback, Sebastian.

It's great to think of us having customers as far away as Denmark who are able to benefit from Adorama's products, at a price that is still favorable, even after shipping costs have been taken into consideration.

If you ever need advice or after-sales support with any order from Adorama Camera, you are always most welcome to contact me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

@HelenOster
http://twitter.com/HelenOster


www.adorama.com - More than a Camera Store

Join Adorama on Facebook! http://www.facebook.com/Adorama
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Not truly a good return policy

I recently purchased an Asus MX279H monitor from them, they stated it would be drop shipped from the manufacturer, but still the purchase was from them. Upon opening the monitor there was already the loud sound of a screw obviously loose in the monitor, which I would be okay with since I won't be moving it too much. Upon turning it on there was a distinctive grey line right on the inside of the screen which somewhat looked like an internal scratch, their return policy stated that any screen over 20 inches could not be returned if the person signed for it, since the UPS person dropped it off without anyone signing for it, I could not assess the screen. I didn't get home until 9pm to see it waiting right by the door, when I got it started up, there was a problem with the screen that couldn't be ignored. I now have to go through Asus to get a new one and cannot get a refund by Adorama, so I'm not planning to ever shop there if their return policy stays as shady as it is now.

Thursday, April 25, 2013

Reply from www.adorama.com

Firstly I was truly sorry to read that this was your experience, but please don't think that Adorama is going to abandon you over this!

All you need do is email me directly: Helen@adorama.com and I will help to get it resolved.

Helen Oster
Adorama Camera Customer Service Ambassador

Dont waste your time.

I purchaced a Fujinon TH13x3.5BRMU 13x 1/3" JVC ProHD Lens for $625. They posted detailed pics of the item as being in prime condition. Then they called me up a few days later and cancelled my order after I had paid for it and passed up another lens of the same type that they had posted on ebay for only $125 more. Also on the 9th of the same month I had purchaced a headset from them only to get a notice two days later say they did not have such in stock as they had advertised prior and had no idea when it would be in. As far as the lens they would not sell me the other one, they would not fix the one sold to me and they would not sell it to me as is and their posting says as follows: Items Included:
Fujinon TH13x3.5BRMU 13x 1/3" JVC ProHD Lens
Lens Hood
Tested prior to listing. Images are of actual items you will receive.

Auction Info:

Bid & Buy with Confidence! All items have a Buy with Confidence! Buy with Confidence!

Scammers buy at your own risk. they will waste your time and may cost you money if you are a business as they have done myself.

Chris Zorn found this review useful

Monday, April 22, 2013

Reply from www.adorama.com

I was truly sorry to read that this was your experience, Roger, and would like to help, if I can.

I can't explain what caused this chain of unsatisfactory events, but can certainly appreciate your frustration and disappointment with your experience of shopping from Adorama.

Could you please email me directly: Helen@adorama.com with your original order confirmation number, and I will give this my immediate attention.

Please accept my deepest apologies for the inconvenience this has caused, and I look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador

Customer for over 15yrs

I saw the ratings from this site and was almost appalled 4.4 out of 10 is this a joke??? They have top notch customer service with photos and equipment. I have only had 2 small issues in the whole time all of them quickly resolved, one of which was returning a flash I was not happy with they quickly refunded my $$. The only other problem was cropped photos were printed full frame they corrected it quickly. Have ordered 1000's of prints and always great quality. I read a review of a poster print that was bad and lengthy and it made me wonder if it was from a point and shoot just because it says it is 7mp or higher does not mean good poster print, sensor and lens quality is important. I send everyone I know to them for business their photo albums are great. The clients I do work for love their print quality also!!!!

Swift, serious, great service and very friendly

I have ordered from this store on a few occasions and the delivery has been swift and accurate. A delivery time of four days to norway is very good, but adorama managed to deliver in two, delivering the goods 50% faster than their own estimations, I call that excellent.

All questions I have had concerning my orders have been swiftly answered by Helen, a woman who really knows how to talk to a customer with respect, never annoyed, always helpful.

Adorama is my preferred choice when shopping for photographic equipment on the web, their service is really great.

Poor Printing, Horrible Customer Support!

For anyone ordering photos, books, or posters, do NOT use adorama!

I ordered a large size poster print as a present for someone and they very obviously messed the print up. I ordered it in plenty of time for Easter, knowing that they close during the Easter season. That only works when they print it correctly. After contacting customer support and waiting for them to reopen, I received a response a week and a half later. They requested photos of the misprint, which I sent. Then I was told "Trust me, the problem was with the photo you uploaded. Do you want to order your print again?" That's only barely a paraphrase, I was actually told by their support rep Frank to trust him.

Since they aren't going to print the poster correctly, and their refund policy only provides credit to order more prints, I just wasted my money. I will not be ordering from Adorama again and I don't recommend anyone else does either.

Worst Customer Service I have ever experienced from Adorama.Com

I am a backorder victim like so many others I have read about here. But the best thing of all is that the item I ordered was not on backorder when I placed the order.
email #1 to Adorama:
I have been waiting for the Western Digital 2.0TB My Book Essential. I was told by by two different customer service reps that it should have shipped last week and one told me it should have shipped this week, and to wait for an email from Adorama confirming that it has shipped. NO EMAIL!, Now I check the order status, and the order DOES NOT EXIST!! I have purchased and recommended Adorama to all my friends, I am starting to question that recommendation. Now I have to wait until next week to hear anything back for an item I ordered in February 23rd. This is unacceptable! I expect a call or reply
Adorama response :
Hi Kerry,
We sincerely apologize for the extremely long wait for this out of stock order.
As we are at the mercy of the manufacturer, we still do not have an ETA of when to expect to fulfill this order. We wish we could provide a more precise time frame, however we have not been provided an accurate ETA from the manufacturer.
Please accept our apologies for the inconvenience. We don’t like to do this to our customers, but sometimes matters are out of our control as the hold-up is at the manufacturer.
We will ship the item automatically as soon as it arrives to our warehouse. We appreciate your patience and loyalty
email #2 to Adorama
Hi Chloe, and Thank You, for your quick response. I understand the backorder control issues for the retailer and the manufacturers. Three things I have a problem with:
1. I was given an ETA by your customer service reps. In fact I was given two different times.
2. I order 3 external hard drives because of the special promotion Adorama email me for western digital hard drives.
3. When I called to check the status, and asked to switch the backordered sale item for a regular price hard drive, I was told the original sale selection had free shipping but the replacement regular price item I would have to pay for shipping.

Adorama position: Sorry, we cant control when our suppliers replenish items we sale and advertise on our website. So continue to wait, or whatever.

Chloe, there is one part of this situation you guys can control, how your company responds to its customers.

Based on all the bad feedback showing up all over the web, Adorama has a bad case of we are To Big To FAIL, and the little customers are just ponds.

Thursday, March 28, 2013

Reply from www.adorama.com

Hi Kerry


Thank you for leaving your feedback following your recent order from the Adorama website, although I was concerned to note that this was your experience, and understand completely why you would be feeling frustrated with the inventory system at Adorama.

Firstly, I want to say how sorry I am that you were inconvenienced by this; I agree with you 100% that it would be great if we could show immediate stock updates and apologize for any disappointment that this has caused
Unfortunately this happens when an item is unexpectedly popular and the orders we receive outpace our website's inventory update system.

When there is a greater demand for an item than anticipated, and we are already low on inventory and then receive several orders within just a few minutes via the various portals such as BizRate, buy.com, shopping.com and Amazon, plus via the website, the 'phones and in store, it isn't immediately obvious to our stock-keeping system which customer is going to be disappointed. This is compounded because we do not ever make a charge until an item has actually shipped.

In addition, in-stock/out-of stock is subject to a number of other variables:
• most commonly, it can be in-stock ie on a trailer waiting to be unpacked but not yet available for shipping since it has not yet cleared receiving (there is a pre-stocking process that happens before goods hit the shelves) so as it isn’t actually on a shelf an automated back-order email is sent out.
• it can be en route from the manufacturer – and literally expected within the next day or two.
• less common; it can be out-of-stock but on order from the manufacturer; in these instances you should expect to see this indicated on the web page

Had this project come to fruition in summer 2011 as we were promised, http://www.prweb.com/rel… we would by now have a much better stock-keeping situation. We are still committed to doing this, but as we are actually a family business, it is going to take us a lot longer than we'd ever dreamed it would.

All that being said, unless there are supply chain shortages about which the manufacturers have not kept us up-to-date, it is unusual for out-of-stock items not to appear back into our inventory within 10 days of a customer placing a back-order.
In addition, if there is an urgent requirement it may be possible to arrange drop-shipping directly to you.

If you email your order number to to me: Helen@adorama.com - I will see whether the manufacturer has given us any ETA yet, or there is another solution that I can offer.

We will continue to work towards a solution to improve the response time of our inventory updates; please accept my deepest apologies for the disappointment this has caused, and I look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Thank you so much!

I have bought several pieces of electronics online and this store has been the best experience yet. Received my new notebook within 3 days of placing an order. Everything works perfectly. I am truly thankful for such a great company. I will be back!

Friday, March 15, 2013

Reply from www.adorama.com

THANK YOU! - so much for taking the time to leave your feedback. We always appreciate when satisfied Adorama customers can take the time to let us know when we are getting it right.

BTW if you ever need after-sales advice or support, you are always most welcome to email me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Horrible Customer Service

I purchased 3 different photo albums from Adoramapix. I received 3 photo albums. Unfortunately, I received 1 correctly, 2 of the same one, and not the last. Dealing with their customer service to resolve this has been flat terrible.

To be fair, the first gentleman I spoke with was nice and accommodating. He asked that I email adoramapix a picture of the two to show that I did receive two of the same book. I have no problem with this since it is probably easier than mailing the books back. However, after the email, I did not receive a reply. So, I called customer service only to talk to some one, have her investigate and put me on hold for 15 minutes to then hang up on me.

I then call back and speak to another woman. Or she says she is a different woman because she sounds exactly like the first woman, but she says that I could not have spoken with her. She says that they received the email and are currently looking to see if they have printed the book on sight and didn't ship it, or if they don't have it, then they will print and send. I asked how long this will all take, and I got a vague response of oh, hopefully, we will send it by the end of the week. When I told her I felt frustrated with the lack of response in trying to correct my order, her exact response was well, what else do you want us to do - we are going to reprint your book? When I pointed out to her that it was never printed in the first place, and I just wanted the order I placed weeks ago properly completed, she just said well, we will Get to it. Gee, thanks... Whenever you get to it....

Tuesday, March 12, 2013

Reply from www.adorama.com

I was so sorry to read this, Lauren.

I have alerted the Director over at AdoramaPix, and requested urgent attention to your complaint.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

$2 for In-Store Pickup, seriously?!!!

Ok, I used to love Adorama. I find they are quite professional and not bad pricing, but I felt really ripped-off having to the pay stupid $2 charge just for in store-pickup!

This is pathetic. I don't know any other companies that would charge for such unnecessary fine. What's next? A $5 late-fee for not picking your order on time? In fact this would be a better idea business model if Adorama went for a library late-fee for order kept 5 days over the pickup days...because if Adorama is so concerned about storage space, use this business model instead; hence, basically punishing those who are late...instead of hurting those who are punctual in pickup and for people who live 3 blocks from the store as this right now is an absolute preposterous rip-off.

I used Adorama in the past and love them for it and never bother looking for any other companies for my print-out needs...but now I'm looking for better alternative.

I hate being felt ripped-off!

Tuesday, March 12, 2013

Reply from www.adorama.com

Dear Barron

Thank you for leaving your review, and I do absolutely understand why you are unhappy with the new system.

I personally think that your idea about levying a late fee instead is possibly very workable, so I'm going to suggest to the AdoramaPix Manager something along the lines that if we make the $2 charge, but refund it if the prints are collected within an agreed period; would that sound more reasonable?

You see, it isn't just the storage space that's an issue, but the lab is processing prints etc which ends up being costly in terms of both the processes themselves and staff time to do the work. If prints are not collected, these costs, inevitably, are passed on to every other customer.

I'd like to thank you personally for your suggestion - would you be able to email me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Bad policy, never take responsibility!!!

ADORAMA Good company! Good price! But.....
i was purchase tv from Adorama on Jan 15 quick process everything run smooth from the beginning until delivery process
Due to adorama hired manna distribution service home delivery to deliver my tv. The 1st appointment was on Jan 25 from 8am-4pm,(they said tv will arrive at Dallas on Jan 23 but driver do not available to send it out until Jan 25. already 10 days after purchase still fine for me)
On delivery day i have been waiting all day from morning until 4.20pm i decide to call manna to ask about my appointment, the operator said my tv is not arrive at Dallas yet and when i ask where is my tv,and why dont you call and lets me know so i dont need to wait. The operator said not my job to do that and dont know where the tv is. So they ask me to call them back on Jan 28 for re-schedule my tv.
On Jan 28, i though i gonna receive a good news but end up it was worse than i though, my tv was missing!!! Manna ask me to wait for 24 hours for investigation on my case and will call me back to let me know what happened. (never get phone call from them)
on Jan 30 After waiting for 1 day i decide to call Manna and check what going on but end up they ask me for another day so this time i decide to call Adorema to ask about the case (actually i called them on Jan 28 and told them about my missing tv but i have to wait a phone call from Manna in order to open the case that already open or not??)and to confirm that Manna lost my tv. At the end they said i have to wait for 7-10 business day to close the case (i thought i gonna get my tv in 7-10 day but it is not!!! it will be only the paper).
On Jan 31, i called Manna (they never give me a call) to ask them about solution (it's very difficult to contact with them every time i call them i have to wait for at least 30 mins to speak with operator not a machine and another 15 more mins for check for my case. Oh!! by the way i got one phone call from Manna but no one say anything, end up i didn't talk to them yet) After that i decide to call Adorama (which is never call me to let me know any progress on my case) ask them how long i have to wait for my new tv to ship out, they said i have to wait until the case done in order to get a replacement for me. At the end on one take responsibility from this case, i know this is not Adorama's fault but they should ship me a new tv right away after they find out that it has something wrong during delivery process but they never did. only thing come out from them is sorry, you have to wait. it's our policy that have to wait until the case done in order to ship out a new unit. So on one care only me have to take consequence i paid for my tv almost a month but i have no chance to see or feel it yet may be i have to wait for another month or two.

For who ever want to buy anything from adorama please READ this carefully and make sure that you can wait if something like this happened!

Sunday, February 03, 2013

Reply from www.adorama.com

Dear Pang


I was so sorry to read of your experience, and firstly would like to offer a deep and sincere apology for the disappointment that has been caused to you by the failure of the carrier to take adequate care in fulfilling your recent order.

From the series of events you describe, I am not surprised that you are frustrated, and wish there was something I could say to make you feel less angry. I do also appreciate completely why you would be reluctant to consider shopping at Adorama again. In your shoes, I may well be feeling the same way.


There are, indeed, a number of excellent retailers who offer equally competitive terms and comprehensive inventories, so I understand fully that my email alone could not restore your faith in Adorama. All I can do now is apologize that we caused you such inconvenience and failed so badly to meet your expectations.

It is by customers such as you bringing matters like this to our attention that we can continue to improve the service that we provide to all our customers; we will indeed be working with Manna to establish how and why you and other valued customers were let down so badly, and do everything we can to ensure that this could never happen again.

If you would like to discuss this, please do email me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

$2 charge to pickup a photo in your store

I've shopped here many times before. I've ordered several prints from Adoramapix in the past but was shocked to find that I am being charged to pickup a photo in store. That is unbelievable!

Barron Morgan found this review useful

Friday, January 25, 2013

Reply from www.adorama.com

Firstly please accept my apologies that this change in policy has been causing you difficulties. We did indeed implement a small convenience fee for store collections. There are a several reasons why we did this.

More then 25% of orders are waiting in the store for collection for over a month.

About 10% of orders that are placed for store collection, are never actually picked up.

The cost of storage plus the cost of store clerk time to call to remind customers to collect their orders is becoming very costly. We felt that we had no other choice.

If you would like to discuss this further, you are most welcome to email me directly.

Helen Oster
Adorama Camera Customer Service Ambassador.
Helen@adorama.com

outsourced customer service is ruining the company!

First I should say that we have been shopping at Adorama for years since we used to live just a few blocks away. Late November we made the mistake of placing an online order with them for a television. I initially received an email saying that the item was on backorder, but generally ships within 7-10 days. It didn't seem like an issue so I kept the order (and didn't reorder from different company to take advantage of the black friday discount). Two weeks later I received another "item on backorder" email. I called the company to see if there was a replacement item that I could have sent out and the answer was "yes, and its just a few dollars more". well, A "few dollars" was actually double what I paid, so I decided to wait, and wait, and wait.... The item finally arrived a few days ago (two months later!!). I opened the box only to find a cracked screen!
When I called to have a replacement sent, I was told that I now had to wait another 10 days and manage a ups inspection of the item before they would even consider picking up the damaged item and sending a replacement. On top of that the item is still on backorder and I would have to return to a waiting list to receive the item... potentially another ten days and two months?? This is insane! When I asked if a replacement option is available that is not on backorder I was told I could be issued a refund.
so....
-I have now paid for an item
- have hours (of juggling babies to make a call) clocked on the phone trying to get this taken care of
-am expected to wait at least two weeks, and at most... well, no one really know how long
- have two infants and have to worry about managing UPS people to come into my home an inspect items (not just return it)
- and the most upsetting part... have had to deal with quite possibly the most rude and borderline antagonistic customer service that I have EVER encountered

I called BestBuy just to see and their policy is
issue a return pick up for the item and send out a new one. If the item is on backorder an item of equal or greater value will be offered
Simple, right?

I have always preferred to shop from "the smaller guys", but this whole situation has soured my view
never again!

UPDATE

Dear Helen,
It is my general practice to examine a package, especially when it is of some value, before I sign for it. Unfortunately, not not only did your shipping dept send it without a required signature (I came home to find it at my front door), but it was also not in any other packaging other than the original manufacturers box, offering limited or no protection at all.
I understand that item needs to be inspected, I am just not thrilled about having to entertain this process in my home. Again, sometimes situations require a bit more effort than is ideal, so I am not opposed to the idea, just not happy about it.
The real drawback here comes from your poor customer service and also, and maybe primarily, the fact that I now have to sit around on a waiting list, expedited or not, to receive an item that I have already waited two months for.
This is simply not the type of business that I wish to support. Now I am in a bind because had I cancelled the order immediately I could have taken advantage of discounted (pre holiday) pricing elsewhere, which I factored into our ability in purchasing the television.
Sharisse

Wednesday, January 23, 2013

Reply from www.adorama.com

Thank you for taking the time to leave your review, Shar, although I was so very sorry to read that this was your experience.

We do suggest that a TV is examined immediately upon receipt to avoid problems:

http://www.adorama.com/help/shippingAndDelivery
TVs or other items shipped by truck: Upon delivery, please inspect the item to be sure it's the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.

If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.




Sadly, we don't have any option other than to request an inspection from UPS to confirm the damage before a replacement can be sent.

All that being said, 10 days is given as a maximum time, and if you email me directly with your order number: Helen@adorama.com, I will certainly see if this can be fast-tracked. I can also check with the purchasing manager whether you can be pushed back up the wait list for a replacement.

Finally, I was extremely concerned to read your description of the CS service you received on the 'phone. Could you please advise me of the date and time of your call, plus the number you called from. We can then access the recording of the call and ID the rep concerned. It sounds as though some attention needs to be given to refresher training in circumstances like this.

Please accept my apologies for the frustration and disappointment this has caused, and I very much look forward to hearing from you, and to resolving this as quickly as possible.

Helen Oster
Adorama Camera Customer Service Ambassador

Customer Service is HORRIBLE

Ordered pictures on Thursday, Dec. 13th. Paid for expedited service (1 day processing), and two day shipping. This should put the pictures in my hands no later than Wednesday, Dec. 18th. Today, I checked tracking status and found they weren't shipped until Tuesday Dec. 17th (3 business days later). The only reason I paid for expedited shipping is because I had to have the pictures TODAY but, according to UPS, they just left PA this morning so they won't be here!

What should I do? Well, first I'll call and get a credit for the expedited shipping, then go to WalMart and print them. Easy, right? No. The lady I talked to in Customer Service informed me that they can't do 1 day expedited shipping around the holidays. Okay, I say, then just credit me back the money I paid for it since you can't do it. No, she says, it's the holidays and we're too busy to be able to do that and we're not even offering expedited shipping now. Oh, well you were offering it on Thursday when I ordered so I expected nothing different so I'd like a credit for the expedited service. I was flatly told No so I tell her my only recourse is to dispute this with my credit card. She says "Do what you have to do".

WOW!!! Whatever happened to customer service. I'm not a huge customer but my wife and I recently had a baby so I expect our picture buying is going to increase dramatically and I know that I will NOT be buying from here anymore. Just wish I had read some of these other unsatisfied customer comments here before I decided to do business with you. The theme I'm seeing here is this...Everything is great as long as you deliver on time. But if there's ever a problem, and customer service gets involved, the experience decays rapidly.

As it stands, I'm disputing the entire order based on breach of contract. It would've been easier to credit me the $10.


UPDATE 1/15/13 - Adorama did refund my expedite fee. Thank you, Helen.

Tuesday, January 15, 2013

Reply from www.adorama.com

I was extremely concerned to read that this was your experience, and firstly please accept my deepest apologies for the frustration this has been causing.

I'm not surprised to read that you are extremely unhappy with the lack of service - in your position I have little doubt that I would be feeliong the same way.

I'd welcome the opportunity to resolve this for you but am unable to ID your order.

Could you please email me directly: Helen@adorama.com with your order number and details of the person you were speaking to, and I can promise you this will have my immediate attention.

Once again my apologies, and I look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador.

Additional $2 for in-store pickup

Been ordering from Adoramapix for years and just noticed they added a $2 fee for in store pickup of photos. Must have just changed policy because my order a few months ago didn't have it. What a bummer. For someone that lives fairly close to Adorama I'm not paying $2 for a walk-in/non delivery.

Tuesday, January 15, 2013

Reply from www.adorama.com

Helen Oster · Customer Service Ambassador at Adorama Camera.
Firstly please accept my apologies that this change in policy has been causing you difficulties. We did indeed implement a small convenience fee for store collections. There are a several reasons why we did this.
More then 25% of orders are waiting in the store for collection for over a month.
About 10% of orders that are placed for store collection, are never actually picked up.
The cost of storage plus the cost of store clerk time to call to remind customers to collect their orders is becoming very costly. We felt that we had no other choice.

Helen Oster
Adorama Camera Customer Service Ambassador.
Helen@adorama.com

Only been ordering for about 5yrs and love it !

Get lots of my camera gear here and it's been total pleasure !!!

Tuesday, July 17, 2012

Reply from www.adorama.com

That's great to hear, Rene!

However, if you ever need advice or support with any order from Adorama Camera, you can contact me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Be careful with the used department

I had two lenses that I wanted to sell to the used department. The reason I chose Adorama was that in the place where I live there is no real market for such a stuff. There are only 3 UPS centres in the country. It also costs money to send the items to US. I got a tracking number and after a couple of days entered the site and saw that my package has arrived. Another couple of days passed, but I haven't got any notification that my package was accepted (or received) by the store. Now more than a week has passed since the day my package supposedly arrived, but I still haven't heard from them, even though I have written several times PLEADING the guys to let me know about the package. I did not expect such an attitude and am very hurt. I feel like they fooled me, and I just lost the money on shipping my stuff to them. And now there is no way to get it back.

The only safe way is probable to come to the store and bring your stuff along, but not everyone has such a possibility.

Tuesday, January 15, 2013

Reply from www.adorama.com

Dear Natasha

I was extremely concerned to read your review, and I'm here to help.

Can you please email me with the reference number you were given plus the tracking number of the package you sent in.
I promise you that as soon as I hear from you I will track down your gear and get this sorted out right away.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Good quality

Adorama offers high quality cameras at affordable prices. Good and reliable service.

Tuesday, January 15, 2013

Reply from www.adorama.com

Thank you for your review Deborah, which is very much appreciated.

If you ever need advice or after-sales support with any Adorama purchase, I'm only an email away: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Adelita Kacapor

Ovo je veoma lepo i jako bi volela ovo i meni da uspe da mogu i ja od sebe nesto lepse da napravim i da postavim na svoju stranicu tako da in ja cu se potruditi da mi uspe ova izvrsna stranica i da budem mnogo lepsa

His name is Israel in customer service

I purchased thousands of dollars in gear over the past four years from [name]. In all my purchases i never had to use customer service or call the company [name] until my recent purchase,and last.I called to ask about a filter i had recieved and was having some color tone issues.I spoke to [name] who seemed to not want to be bothered with this and said just call the company.he gave me the number wich i left at work and called again the next day to get the number again.[name] again answered,i began to tell him my situation and he said things like,didnt i talk to you yesterday,why are you calling here again,i gave you the number why are you bothering us.I told him he was rude and unprofessional in wich he replied,well i already told you yesterday to call the company and then hung up.Because of [name] i will never make another purchase from this store in fear if i have an issue i have to deal with that idiot [name].BH will now be my store for all my purchases.By the way i wrote three email to three departments about my complaint and not one responded.I guess [name] attitude must be contagious to the entire staff.last time ill ever deal with [name] and their rude employee [name].

Sunday, June 17, 2012

Reply from www.adorama.com

Josh

Where do I start with an apology? I am so disappointed to read the content of your review, and firstly would like to assure you that your experience is an isolated one.
We take customer care very seriously indeed, and while I can't ID your order from the information above, if you would like to email me directly with your order number: Helen@adorama.com, I will certainly give this matter my immediate attention.

I appreciate that this may be too little, too late - and from the description of your experience I have little doubt that I'd be feeling the same way - but I would welcome the opportunity to try to make this up to you.

I can understand your frustration that you have not received any response to your complaints, however Adorama has been closed for a holiday since Friday 6th April.

Once again, please accept my deepest apologies, and I very much look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador

Must see: AdoramaTV Digital Photography 1 on 1

Never bought something from Adorama, but I love there YouTube channel. I learned a lot about my camera and photography in general thanks to Marc Wallace's video's.

Camera Gal

I thought I'd found something when I found Adorama. They have the best prices, the most technical knowledge, and a vast gamut of products. However, unless you're there to buy a lot, don't expect to be treated with any decency.

After I'd been their customer for some time, I was in the store in August of 2010 to buy a holster camera bag. I was shunted off to a store computer to struggle by myself while salesman snickered amongst themselves. I guess $35 is a joke to them. It meant nothing to them that I had bought a radio controlled watch and four cameras from them in 2 or 3 years, one of which was a DSLR.

On the way home, I stopped at J&R where I'd shopped for decades, to look at camera bags, not intending to buy from them. When they saw that I didn't have my DSLR with me for sizing, they hauled out one of theirs from a locked cabinet, and sold me a holster bag in 10 minutes.

Guess I'll be sticking with J&R. I've never been back to Adorama since, and I don't feel like going.

Draw your own conclusions.

Sunday, June 17, 2012

Reply from www.adorama.com

Hi Ruth

I was really so very sorry to read your feedback - particularly when I noted that this occurred over 18 months ago, which suggests that it must have been a truly dreadful standard of customer care for you still to be feeling upset by what took place.

I’m sure that if the situation you described had happened to me then I was also have felt like voting with my feet; I so wish I’d known about it at the time so I could have taken it up with the store manager.

We have a new manager in post now, Ben – and a new assistant manager, Isaiah. While I would absolutely understand your decision not to return to Adorama, they would both want to ensure that you were completely satisfied if you ever feel able to trust us again in the future with your business.

If you’d like to discuss this, please do get in touch with me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

One of two top electronic eTailers

Adorama is one of two businesses I use for my camera gear. They offer great deals and video tutorials for the serious hobbyist. They also ship to APO addresses. I am a friend on their Facebook site, which keeps me current on all the latest photo deals. Prices and shipping costs are very competitive.

Helen Oster found this review useful

Wednesday, March 07, 2012

Reply from www.adorama.com

Thanks so much for leaving your review, Connie. We always appreciate when happy Adorama customers can take the time to let us know what they love about Adorama!

BTW, if you ever have questions or queries regarding any aspect of Adorama, you are always most welcome to drop me an email: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Ottimo

Ottimi prezzi e ottimo servizio. Ho acquistato un apparecchio per montaggi video per 80 euro in meno che in Italia (compreso l'IVA aggiunta al suo arrivo in Italia, dazi, e trasporto con UPS totale pagato 290 euro) dopo 2 giorni era già in Italia e dopo altri 2 a casa mia. Il pacco era imballato alla perfezione con naylon con bolle d'aria per ripararlo da eventuali urti.
Lo consiglio vivamente!

Helen Oster found this review useful

Sunday, February 26, 2012

Reply from www.adorama.com

Grazie mille per il tempo di lasciare il vostro feedback, Fabio. Ho copiato il direttore del reparto spedizioni e so che sarà felice.

Se hai bisogno di aiuto per qualsiasi ordine di Adorama, potete contattarmi: Helen@adorama.com
Helen Oster
Adorama Camera Ambasciatore Servizio Clienti

Every purchase was a good deal

I recently bought several item from this company and was highly pleased with all purchases.The shipping was quick,packages well wrapped and the prices were really good.

Helen Oster found this review useful

Wednesday, February 01, 2012

Reply from www.adorama.com

Thanks so much for your feedback, Gary. We always appreciate when satisfied Adorama Camera customers can take the time to let us - and others - know about our commitment to competitive pricing and speedy shipping!

I've copied your review over to Adam, the Manager at our Distribution Center and I know he'll be delighted to be able to share it with his team!

Thanks again for the review - and if you ever need advice or after-sales support with any purchase from Adorama, I'm right here: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Worst buying experience.

I emailed Helen Oster, the customer advocate at this company. She basically told me they will charge me for shipping and refusing items because I ordered. What a joke. The fact is I tried to cancel this order AFTER I found out this ridiculous policy and BEFORE the order was shipped. Liars. I have bought thousands $$ from Amazon, when it is free shipping, Amazon WILL NOT charge me shipping even I send it back. This company's practice is very deceptive. Once you place an order, you are hooked. FREE SHIPPING is just a bait. STAY AWAY AT ALL COST.

Tuesday, January 24, 2012

Reply from www.adorama.com

Helen Oster
As I explained to you on several occasions, Lewis, the terms and conditions are explained in full on the Adorama website where you placed your order:

http://www.adorama.com/catalog.tpl?op=FAQ#SHIPPING
You can cancel your order provided it hasn't yet entered the shipping process. If the item has entered the shipping process, it cannot be cancelled. However, you can return the item for a refund.

Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.

By the time you cancelled your order, the package was already on the truck - along with approximately 1,000 identically-boxed orders. (I did send you a photograph of a half-loaded trailer so you could see for yourself how it looked).

To have unloaded the truck would have entailed unloading the trailer in order to find your order – which would have delayed the shipping process for 24 hours for every other customer with a package on the trailer.
As I am sure you will agree, this would not have been fair or reasonable.

Therefore, the first opportunity to intercept your package was once it reached the UPS hub; however, UPS, quite rightly, made a charge to Adorama for not only that part of the shipping process but of course the return shipping. Adorama was billed for this therefore we in turn passed the cost onto you as per out terms and conditions – which you had the opportunity to read before you placed your order.

When Adorama offers free shipping it is as if offering a discount to a customer on his or her order; if the order is not completed then the discount cannot be offered.


Finally, comparisons with Amazon, a behemoth amongst retailers, are hardly fair. Adorama is a family-owned and managed business, and we simply cannot afford to pay the shipping costs for customers which are charged to us by UPS if a customer such as yourself changes his mind about an order.

With 9.6/10 at resellerratings.com http://www.resellerratings.com/store/Adorama I guess we must be doing something right.

If you wish to discuss this further, you are most welcome to contact me again: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Great experience@

Quick shipment and great prices.

Helen Oster found this review useful

Tuesday, January 24, 2012

Reply from www.adorama.com

Thanks, Jerry. We really appreciate your feedback!

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Almost as good as B&H

Excellent store which is easy to navigate, and the prices are very competitive. You can also find loads of stuff in the field of cameras. I would only rank them slightly behind B&H.

Helen Oster found this review useful

Awful Reseller

"Im very dissapointed with Adorama. I bought the product on E condition. It is suppossed that the camera is 85 to 90% to be in perfect condition.
When i received the camera, the battery was totally dead, i fully charged it then it got discharge it quickly. Just can take 5 picture... thats it. Do you think it is on E condition?. I contact customer service, they told me in 2 days they are going to change me. That was more than a week ago and im still waiting. Finally i have to buy a new battery that cost me extra $90 and thats not the end. When i take the picture, i see some spots in the picture. When i took the camera to Canon technical service, they told me the camera has a lot of dust in the internal CMOS, so they have to open it part by part to clean it. That cost me $175, i still waiting the technical service to get the camera back. They told me next friday.

My canon was a 5D and cost me $1300 aprox in Adorama in E Condition.

I recommend you to beware to buy an used camera in this company, they sell very expensive and they dont publish the product very well. For me this camera was more than a E- condition. Im really dissapointed with this company.

I still cant use this camera.

David."

Tuesday, January 24, 2012

Reply from www.adorama.com

Dear David


I am really very sorry for your disapointment; all our used items rated D, V, E+, E and E- come with a 6-month warranty which includes a 30-day returns period. Please email me directly and I will arrange warranty repair for you: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Super priser og hurtig levering.

Jeg er fuldt ud tilfreds med Adorama. De sendte min ordre samme dag, som jeg havde bestilt og jeg modtog min pakke kun to dage efter jeg havde bestilt den. Jeg valgte at få den bragt ud af UPS, da det var den billigste løsning.

Man skal dog være opmærksom på at man pludselig skal betale moms. Det kom uventet for mig, så min regning blev lige 400 kr. mere.

Helen Oster found this review useful

Tuesday, January 24, 2012

Reply from www.adorama.com

Thanks so much for your review, Karina.

We always appreciate when satisfied Adorama customers can take the time to let us - and review site readers - know about positive experiences when shopping from the Adorama website.
I've copied your review over to the shipping manager so he can share your feedback with his team.

BTW I'm only ever an email away if you need advice or after-sales support with any order from Adorama Camera: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

Mange tak for din anmeldelse, Karina.

Vi har altid sætter pris på, når tilfredse Adorama kunder kan tage sig tid til at lade os - og review site læsere - ved om positive erfaringer, når du køber fra Adorama hjemmeside.
Jeg har kopieret din anmeldelse over til shipping-chef, så han kan dele din feedback med sit team.

BTW Jeg er altid kun en e-mail væk, hvis du har brug for rådgivning eller after-sales support med enhver ordre fra Adorama Kamera: Helen@adorama.com

Helen Oster
Adorama Kamera Kundeservice ambassadør

Unbelievable

Well to start, discussed with the salesman that I needed the light by the following weekend for a massive photoshoot. Agreed to pay rushed 3 day shipping, and thought everything was fine. Day before it was to arrive (I am from Canada and had to drive 4 hours to pick it up) I called because I hadn't received a tracking number. Turns out it was only sent that day! 4 days after I ordered it! Adorama did promptly refund my shipping money, which I thank them for. Then, today (two days before my big shoot) I drove for 8 hours on snowy mountain roads, spent 1.5 hours in customs and finally arrived home to play with my new toy. Well when I opened the box I started to get concerned. Everything was neatly laid out, however I could not find the light head (I ordered a photoflex constellation 3) which is the core of a lightsystem. Second there were no cords or tilt swivel. Then I opened up the bulbs. 2 out of the three $100 bulbs were broken! The one that wasn't had a cardboard cone, but theirs were missing. So here am I, 2 days til the biggest photoshoot of my life with clients flying in tomorrow, and no lighting. Not even a place nearby to rent lighting. It will be interesting to talk to customer service tomorrow. I gave them 2 stars for how they handled our first problem. I hope at least that part of the experience stays positive.

Tuesday, January 15, 2013

Reply from www.adorama.com

I was truly sorry to read that this was your experience, and would like to offer a sincere apology for the disappointment and frustration that was caused.

If you ever need support with any order from Adorama, you are most welcome to email me directly: helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

UPS and Adorama - Bad combination

UPS returned my order after first unsuccessful delivery attempt even after I called them that I will just pick it up. Adorama refunded my Paypal account minus shipping cost. How can you charge consumer shipping for product they did not even physically received or see? I don't care about the few dollars that they took from me they can keep it but I will never shop from this company again!!! Paypal should be made aware of this seller's practice.

Tuesday, January 15, 2013

Reply from www.adorama.com

I was concerned to see this; I can't ID your order without an order number, but if this was not resolved please email me directly with your order information and I will see what I may be able to do to help.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com

Mark them BUYERS BEWARE

The worst experience ever. Horrible customer service. Item was damaged. Paid for express delivery and received late. There are better places to order from. LEARN FROM MY EXPERIANCE.

Tuesday, January 15, 2013

Reply from www.adorama.com

Please accept my apologies for the disappointment that was caused when the carrier failed to deliver your order as requested, and for any damage caused during shipping.

If you could please email me: Helen@adorama.com I will certainly pursue this matter with the carrier, and see what may be possible in terms of a shipping refund.

Helen Oster
Adorama Camera Customer Service Ambassador

Worst online buying experience ever

I had never heard of the company, but I decided to purchase a TV from them after reading a few positive reviews. This was a BIG mistake. I had anticipated the package requiring a signature, but also assumed that I would be able to have it held at the closest UPS station for pickup. After the first failed delivery attempt, I called UPS to have them hold the package. They informed me that Adorama does not allow that, and that Adorama would need to call to change the shipping options. I was too late to call Adorama that day since their customer service hours end at 4:30pm Central. I emailed them instead. The next morning I called to ask Adorama to contact UPS to change the shipping option. The lady said that she would, and that I would be notified when it was changed. A few hours went by, so I called again. I got the same lady, and she rudely replied that as she had told me earlier, it will be done and I will be notified once it is. I rushed home and having not heard anything by the end of their customer service work day, I called again only to get THE SAME rude woman (seriously? Is this a rinky dink operation with only one person manning the phones?). She said there was nothing more she could do, and I would just have to wait. The following day (when UPS would make the third and final attempt) I took the day off, because I had no faith in Adorama. I made the right decision. They never called me back, and never contacted UPS to change the idiotic restriction that doesn't allow someone to pick up their package from UPS. Had I not taken the day off, this Christmas present would have been returned to sender.

I will NEVER order from Adorama again. Don't make the same mistake I did. Go with a legitimate online retailer.

Never completed the order

I ordered Nikon D40 Digital Camera Kit from Adorama. AFTER the order, I received a mail saying the items were backordered. There was absolutely no indication that the item was out of stock WHILE ordering. Multiple calls to the customer care over two weeks turned out to be fruitless. Cancelled the order.

adorama.com - Electronics

Pros:
1.) Would shop here again = Yes (Good)
2.) On Time Delivery = Execellent
3.) Customer Support = Good
CONS: None
SUMMARY: On average Good = 4 stars

Helen Oster found this review useful