Adorama reviews

Adorama reviews

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Poor customer service skills

Yes I waited until I was almost out of time to purchase my husband a gift. But, it's Thursday and I need it Saturday. The web site boast next day if ordered by 8p so it's all good. I click to purchase the cannon 400mm he wants , pick the add 56$ for overnight ship, provide my debit card info and am feeling excited woo Hoo it will be on the way.
I get an email within seconds of my final click that it will arrive in 10 days. What!!! Wait!! Oh no this will not work :( I email and call. Oops we are closed for Passover ... Thursday , Friday , Saturday and Sunday. So I make the decision to cancel my order and obtain at a local camera store even with it being about $100 extra but .... The money ~ $1350.00 was placed on hold with my debit card. I call and email that I need them to release the hold so I will have the funds to buy my gift. I get a phone call to confirm this, yes please. The gentleman tells me he will release the hold.
Great! TYSM !
No again I get emails that I will need to just wait seven days for the hold to expire.
Argh!! I try again calls and email, I do express the choice for overnight $56 should NOT have been there if it was not a choice.
I am now told that I need to provide my banks full name , phone number , fax number etc. Really ??? You know from the multi calls and emails why it was canceled , you also know it was a gift and that for me to purchase elsewhere I need at least part of the hold released.
No one cared .... Did that not care because I did not spend money or is this just normal customer service?
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Avoid them at ALL COST!!!!

ordered a samyang 35 1.4 from them, with a $14 shipping.
they sent me a wrong lens after 10 days, a samyang 14 2.8. (which btw at amazon was $70 cheapper!!!)
called them right away, the customer representative cleo m. said that
if i want the lens i've ordered i have to pay $55 more....and for the money i've paid they could only sent to me the wrong lens that i've never ordered or wanted!
i could not believe my ears!!!!
ishe told me to send the lens back, which i ve done it right away, but after 9 days and many emails requiring for the right lens to be shipped or for the refund i didn't hear anything from them but:

"we don't have this item anymore (while was still advertised by them on amazon site for the same amount i've ordered it!"
or
"amazon put a wrong tag on this lens so you have to pay $55 more if you still want it- while b&h have the same lens for the same amount of money!"

till now (18 days later) i didn't hear anything from them at my many emails,, telling them of my time lost and holding my money forever!'
here is the letter amazon sent to them at my request:

hello,

we've been contacted by a customer regarding the order identified below.

--------------------
order#: 110-1910162-811xxxx
item: samyang sy35m-p 35mm f1.4 lens for pentax
reason: returns and refunds

details: i have sent this item back to you for a replacement and you have requested for
it to be held at a location for pick up....
tracking # 1z0x118a90905xxxxx

the receiver has requested that we hold this package for a future delivery date /
delivery will be rescheduled.

all i want is the item i payed for as advertised for $359.00 please send the
replacement.
samyang sy35m-p 35mm f1.4 lens for pentax

this item is still advertised by you on amazon please send me the correct item i payed
for!!!

if your out of stock on the item please issue the refund and pull your product off of
amazon to prevent confusion.

my advice to you is:
avoid them at all cost!!!!!!!!
worst company e-v-e-r encountered!!!
go with amazon or b&h!!
they advertised a product then send to you something diffferent, and then they aske you for more money for the right product!
you going to loose a l-o-t of your t-i-m-e w-a-i-t-i-n-g for a refund or an answer from them!!!
atrocity
how come this type of company is still in business is a mistery!
how come they have "good" reviews is another mistery (except their employes write them all day long!!!)
buyer be aware!!!!
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TERRIBLE CUSTOMER SERVICE!!! Do not trust!

They've shipped my orders to the wrong address twice, and all they would say is "maybe someone will send it back", and then I sent my old camera in for a quote, they sent me an email as to who to call, and I called and left messages for TWO WEEKS before I was finally able to speak to someone - after being on hold for 15 minutes!! To top it all off they quoted me way under price... This company is BAD NEWS! You are better off buying and selling your equipment on [external referece] if that says anything!!!
Bal Ole found this review useful
www.adorama.com

Reply from www.adorama.com

I was truly sorry to read that this was your experience, Elyse.

Can you please email me directly: Helen@adorama.com, with additional details, and I will see what I may be able to do to help sort this out.

Please accept my sincere apologies for the frustration caused, and I very much look forward to hearing from you.

Best wishes
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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Terrible return policy

My wife and I purchased 2x Lumix LX7 cameras a few months ago. First off, it was an amazing challenge to place a order including Canadian border taxes.Like on [external reference], this is offered as an option on their website to avoid extra brokerage/border fees. While [external reference] offers a hassle free service in this regard, Adorama is a pure nightmare : none of the 3 sales persons on the phone were aware of such an option, so we ended up waiting for several calls and emails before our order was finally placed...

While my wife's LX7 is functional, mine showed up a few bugs until the beginning. (had to remove and put back the battery to make it work properly). Off course, those bugs started to show up more often after the 30 days return policy (30 days ? what a JOKE !!!) and eventually my camera stopped working last week after several new error messages.
The camera is still under warranty but Adorma refuses to exchange it for a working unit - Adorama doesn't seem to care much: the Lady on the phone repeated their "30 day return policy" with a robotic voice twice and hung up on me.

As a professional photographer, this camera had been my "notebook" camera, kept in a leather case and used with extreme care - such behavior is simply unbearable.

I finally sent them an email asking if the camera needs to be shipped to Panasonic USA or at their canadian repair service - NO single answer from Adorama.

Dont buy from Adorama, any local dealer will price match their "deals" and you would be safer for warranty issues: most stores take care of shipping the camera back to the repair center or exchange it for a new one.

This review has been reported to customer service by the company for containing sensitive information about the company (such as names of employees or owners).

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Their return policy is almost 20th Century.

I purchased 2 different external microphones for my DSLR... a stereo/ambient style from [External Reference] and a shotgun style from Adorama. The one from [External Reference] was wrapped in heavy-duty bubble wrap inside a sturdy box, via UPS... and was fine and I am happy with it. The one from Adorama came in a large bubble bag, via "Mail Innovations" (whatever that is)... and only upon opening the bubble bag was it apparent that the package had been crushed in transit. I initially wanted to get a return label, ship it back to Adorama, and exchange it for a new one. But the customer service person went into this whole script about how I shouldn't have accepted it, I needed to send them a picture of the bubble bag "because they don't use bubble bags" and on and on. I had to very forcefully indicate that we weren't going to be doing an exchange any longer, it was going to be a refund, and this was going to be my last transaction with Adorama. Their return policy wants to blame the shipper first, then the customer, and then, and only then, might they take any responsibility. At one point, the guy on the phone said that I would get a refund of all but my "free shipping charge"... they were going to charge me for free shipping for something I received in damaged condition. Un. Be. Lee. Va. Bull. That's not putting the customer first. I was inconvenienced, and not once during the conversation did I hear "sorry" or any recognition that I was being put out for their mistake. Never again. [External Reference] or [External Reference]... anyone but Adorama.

UPDATE 2/11/2014: I finally got the return straightened out, they sent a return label, and I got my refund about 10 days after that. But the hassle I was put through, not to mention my money being tied up in a botched order fulfillment. I've since purchased with other several other online camera and tech stores with no issues.
www.adorama.com

Reply from www.adorama.com

Dear Jon


I was deeply concerned to read that this was your experience, and firstly would like to offer a sincere apology for the disappointment and frustration you experienced. From the description you have posted I absolutely understand why you are feeling let down, firstly by the packaging of the item you ordered, and then by the response from our Cs representative.

I appreciate fully why you are feeling that you would never consider ordering from Adorama again in the future - in your position I have little doubt that I would be feeling the same way - however, I would very much welcome the opportunity to make this right for you as quickly as possible. I would also like to give you a gift voucher to make up in some way for the problems you experienced.

I'm unable to identify your order without additional information, but if you could please email me directly: Helen@adorama.com with your order number, I can certainly give this my immediate attention.

Once again my apologies, and I very much look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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They're a good company, I would support them.

They may need a little work on their customer service, but I think they will get there.

-Jon
www.adorama.com

Reply from www.adorama.com

Thank you so much Jon! It's always wonderful to read a review like yours; can you please contact me: Helen@adorama.com so that I can give you a gift voucher as thank you that you took the time to let us know: Helen@adorama.com

Thank you again, and I really look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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I bought 5 professional 46" monitors and 4 arrived with concealed damage and were not new

Horrible experience, I will never ever buy from this company again. I from them bought 5 professional NEC E462 46" LCD monitors because NEC only had 9 and I couldn´t wait for the replacement model to come out. Well, very bad decision. 4 of the 5 units bought from Adorama had scratches on the screen and the protective cloth had tears that showed several times they were unpacked, used and packed again. This is a concealed damage that can be only discovered when the product is unpacked, there is no way to find it just by doing a visual inspection of the package. When I complained I always received canned responses that ignored my explanations and pictures sent. I tried several times but it seemed like we were speaking in different languages. They responses were always nonsense and they blamed on me. To finish my Project I had to buy 4 more units from my trusted [external reference] distributor and put a complain with American Express (the credit card I used) asking to reverse the payment for 4 of the 5 units, this complain is still being review. This purchase is for my business which by now is 18 years old and on average I buy $50.000 a month and in all my history I´ve never encountered any problem like this or a company so irresponsable. Stay away from this company.
--------- UPDATE April 10th, 2014 ---------
Recently I received notice that AMEX accepted my complain and did full reimbursrment for the 4 damaged units. The manager of my bank said acceptance of claims of this type were very uncommon, that only happen when the claim has been validated with the documentation provided and the seller has been given the opportunity to negotiate a solution and it was refused.
www.adorama.com

Reply from www.adorama.com

I am pleased it was resolved, Rolando, but actually Amex is incorrect.

In my experience - not just at Adorama - chargebacks are always successful.

Had you contacted me as I requested I could have resolved this for you even more quickly and given you a substantial gift voucher for your troubles. However, although I tried to make contact with you via TrustPilot, you did not do so.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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DONT ORDER FROM THEM, COMPLETE NIGHTMARE unless you like wait 2+months

I ordered and payed for an asus ultrabook in July, They had sent it out and I recieved it two weeks late. Unfortuantely after using the book literally twice, it stopped working (this was all with in the first week). So after fighting with them for hours, they told me to speak with ASUS my self (who actually where helpful) inorder for me to send it to be serviced on. Asus themselves told me they didn't recommend servicing a brand new laptop because "its not fair for you the buyer, to have a laptop you have had for a week, to be sent in for repair" they understood, like my self, that I simply derseved to be refunded or have an exchange. So after hours and days/weeks of fighting with adorama, they finally agreed to excahnge it and sent me the return label. So I followed all of their instructions, and had the laptop sent out the same day. After they recieved it (after 5-8 busines days) they had to hold it in order to review that it was "defective" they had to hold it for another 5-8 days to complete their so called review. Finally they marked it defective and upon sending me the new package, UPS arrives at my door (this is almost two month from my orginal order) with the package and wanting to collect 60$ from me for taxes, (which had already been payed) So I am unable to take the package. After arguing with adorama and them telling me they would get back to me and not actually following up, ups comes to my door again, this time with 16$ in charges, and they told me that the charge was a RESULT OF ADORAMA FILLING OUT THE PAPERWORK INCORRECTLY, and they failed to infrom UPS that it was an exchange. Adorama Has refused to pay this amount, and claimed that it was a tax, and that they were going "above and beyond" for having exchanged my laptop therefor they will refuse to pay any extra charges, despite the fact they were responsbile for the charges and broken laptop in the first place. Anyways the laptop is being sent back to adorama, and I will now have to conitnue the fight to get my money back and buy a laptop elsewhere! WORST, CHEAP COMPANY EVER! 16$ isnt that much but its a matter of principle, and this cheap company will not budge on something that they made a mistake on, instead they want me to pay for their mistakes.
DONT SHOP HERE, EVEN IF THERE APPEARS TO BE A GOOD DEAL, SOO NOT WORTH THE HASSLE / POOR SERVICE IF SOMETHING GOES WRONG or WHEN SOMETHING GOES WRONG! PAY THE EXTRA BUCKS AND FIND DEALS ELSEWHERE!
www.adorama.com

Reply from www.adorama.com

Dear Jay

I am so deeply and desperately sorry for what sounds from your description like a truly awful experience. My sorrow is only made deeper that although I tried to contact you via TrustPilot to help resolve this, I did not hear from you at all.

Which is a great shame as I would have loved to not only have helped you resolve this quickly, but I could have given you a nice Adorama gift voucher to add to my apology.

I can so understand why this awful experience meant that you could not find it in your heart to respond to me, and can only say again how truly sorry I am for what happened.


Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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Terrible Experience. Unwilling to Compensate for their Mistakes.

On August 9th, I placed an order for a refurbished camera body. I chose 7-10 day shipping. A few hours later, I placed an order for a refurbished lens. I chose 7-10 day shipping as well. I NEEDED both by August 24 so felt comfortable with the 7-10 day time frame. I tracked the packages frequently, like we all do, and saw that the camera and lens had gone out in the same shipment and were travelling together.
On August 16, the camera body arrived. The shipping was perfect, the camera was great, I was thrilled. I assumed the lens was a day behind.
The lens never came. The tracking said that the package was "non-deliverable" and had been sent to my local post office. After a nightmare of trying to find out what had happened with UPS, I finally was told that the address had been put on the package wrong, by Adorama, but that UPS had corrected the mistake and it would be to me within a week.
I called Adorama in a panic because I had to have the lens. They told me that I was welcome to purchase a new lens and have it expedited to me. Then when the original lens made it to me, I could ship it back to them and be refunded. I was entirely unhappy with the idea of putting hundreds of dollars on my card again with the hope that it would make it to me in time. I asked for any kind of compensation; a discount on the lens, a discount on a future purchase, ANYTHING to make me feel like they were actually sorry. They said no. They said that "because the lens was already discounted online, we can't do anything else".
Lucky for me I had access to a lens that I suffered through my project with. However, a week later, the lens I had ordered still did not arrive.
So after another nightmare with UPS, someone finally was able to tell me that AT THE REQUEST OF THE SENDER (Adorama), the lens was being shipped back to them. I live in Utah. The idea of the lens being shipped all the way back to Adorama made me sick. I called them and they said they will reship it to me when it gets to them. I asked if they would just refund me the money so I could purchase a lens from somewhere else, and they said they wouldn't until the lens has been returned to them.
It has been 45 days since I ordered my lens. No one knows where it is. No one will refund me. I have a project tomorrow and I'm filming a commercial in three days. At this point I have to fork out money somewhere else to get the lens I need and hope that someday Adorama will refund me for the money I spent with them.
Never again.
www.adorama.com

Reply from www.adorama.com

Dear Bri Carver Robbins,

Please accept my deepest apologies for the dreadful UPS service that you experienced; nobody deserves to suffer at their hands as you did.
However, although I contacted you via TrustPilot many months ago to help you with this truly terrible situation, I did not hear from you.
Which is a shame, because as Adorama's Customer Service Ambassador I would move heaven and earth for our customers to make them happy.

I can truly understand how devastated you must have been about this incident and can only say how desperately sorry I am that you did not accept my willingness to assist you.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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Worst Customer service EVER!

Basically USPS screwed up returned my package for no apparent reason(wasn't a missed delivery and I sure didn't ask them to return it)

Adorama feels like their customers should pay and waste their time instead of taking it up with USPS.

It's been 3 weeks and I still don't have my item, should of had it 2 weeks ago. They told me I have to wait another 2 weeks to get it(7-8 days to process then the regular shipping speed)! for a total of 5 weeks since I ordered. I needed my item weeks ago!!!! It was a battery grip I needed for an urgent photo shoot.

even THEIR OWN worker agreed on how I was treated, read it in my thread here:

[external reference]

(same person is going to reply to this review)


STICK TO [external reference]/[external reference]! never have had a bad experience with them.

------------------------------------------------

UPDATE: after writing this review and like a hundred emails they finally did what was right. Sent me a replacement and didn't make me wait an additional 3 weeks, this is after the 3 I've already wasted, but still they FINALLY did it!

so props to adorama, thanks.

I gave them 2 more stars, would have been 5 if they would have done this 3 weeks ago and didn't put me through the ringers to get it!
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Do NOT trust Adorama

I had the worst experience of my life with Adorama. I reached out to them about some Nikon equipment I wanted to sell so I could buy a second full frame DSLR. They were all over me to "get" my equipment in the store -- calling and emailing like crazy, sending me pre-paid UPS label...etc. I was impressed at how responsive they were. Then I sent my equipment and was told that within 5 business days, I would have a quote. Then I never heard from them. I really needed the 2nd body for an upcoming photog job, so I started to panic, I called them, emailed them and started getting pretty upset about the length of time I was waiting. I felt so uneasy that I may never hear from them again. Finally they got back to me with an offer, $1000 cash (which is not very much for what I gave them) or I could trade for a brand new D600 for $750. A new D600 goes for $1999 so I thought I should get the new camera through them instead of taking the $1000 and having to shell out another $999 for a new camera. I asked 4 times on the phone if the D600 was BRAND new or if it was REFURBISHED and was told without a shadow of a doubt that it was NEW. I would not have bought it if it was REFURBISHED because they are ALL over the internet for $1400-$1500 refurbed. I wanted NEW camera. I was told over and over again that this was a NEW camera and the quote was "IT HAS NEVER BEEN USED". LIES< LIES AND MORE LIES> I let them charge my credit card $750 and was shipped a USED D600 -- it is even in a box that says "REFURBISHED" on it and I only have a limited 90 day warranty on it because it is used, and on the receipt it says the retail value is $1499. I was totally screwed. I hate this company. I do NOT recommend using them for trades on your equipment -- they lie. I have emailed them that I want a pre-paid return label for UPS, and I am not shipping this back until I either have my used equipment in my hand OR the $1000 they quoted me. I don't trust them one bit so I will see how this plays out.
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Won't match their own price

I ordered a Nexus 7 tablet when the price was $199. A day later, I saw [external reference] offer the same tablet for $169. So I emailed the customer support for price matching.

The next day, they responded and declined to match the price. On that same day, they put the same tablet with its tablet cover for sale on [external reference] for $174 in new condition! So I emailed the customer support about this. It has been two days now. They still can't decide if they want to match their own price. How hard can it be?

Seriously, I could order that $174 tablet with the cover from Adorama through [external reference] and return this $199 tablet. But it would be much easier if Adorama would just match their own price!

They want that extra $30 profit at the cost of a customer. Where is the logic in that? If they can't deal with this $30 price matching, I won't trust them with any order worth more than that.

Update: 7/25
Returned the tablet. Although Adorama says that it's [external reference] who offers the discount, Adorama customer service should have respond to my price matching more quickly (same day, not two days later). If they have done that, I could order the one from [external reference]. What is the point of a retailer like Adorama without good customer service?
www.adorama.com

Reply from www.adorama.com

Dear Jack

Thank you for leaving your feedback and I'm sorry that you are disappointed with the service to date.

I can't identify your order without an order number, but you would not be able to return the tablet to Adorama as our returns policy does not allow (unless it has not been unwrapped)

http://www.adorama.com/help/returnPolicy

Items from the following categories may not be returned:

Notebooks, Netbooks, Tablets, iPads and Computers cannot be returned or exchanged once opened or unwrapped.

I looked on the Adorama eBay site but cannot find an Nexus 7 tablet for the price of $174 - if you could send me more details: Helen@adorama.com I will be glad to see if there is anything I can do to help.

Please accept my apologies for the disappointment caused, and I look forward to hearing from you.


Best wishes




Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com
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very bad....

I have purchased a samsung smart 3d tv a week ago and was having some problem with it.it getting off automatically and smart tv is of no use.which ever video i wish to play but alas nothing is playing...so i thought of returning the item but they say that they cannot accept the item.They said within 30 day they accept returns.if i want to return the item the item should be unopened..how in the world i would know that the item is defective without opening it..
its a $800 value..I will never ever buy from adorama in future neither will recommend to anyone..All the other stores or if buy online also every one accept except adorama..very very very poor and I.m soo disappointed.

I made a very big mistake buying from here.If i have bought from any other store they would have accept the return and refund me...never ever recommend to anyone
aspirine found this review useful
www.adorama.com

Reply from www.adorama.com

I was sorry to read that this was your experience, and am concerned that it sounds as though there may have been a misunderstanding between you and the customer service rep you spoke to.
Your TV is 100% covered under warranty and I am at a loss to explain how this was not made clear to you when you called in.

Please email me: Helen@adorama.com with your order number and it will be my pleasure to give you the help that you need.

My sincere apologies for the confusion and frustration, and I look forward to hearing from you.

Helen Oster
Adorama Customer Service Ambassador
Helen@adorama.com
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Fast and cheap (for a European)

Ordered an ASUS docking station because I wanted the US keyboard.
Result: Deliverance with UPS after 3 days (many domestic orders take longer time), perfect product, and I even saved about 20% compared to domestic purchase - despite high costs for international shipping.
www.adorama.com

Reply from www.adorama.com

Thank you SO much for taking the time to leave your very welcome and positive feedback, Sebastian.

It's great to think of us having customers as far away as Denmark who are able to benefit from Adorama's products, at a price that is still favorable, even after shipping costs have been taken into consideration.

If you ever need advice or after-sales support with any order from Adorama Camera, you are always most welcome to contact me directly: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador

@HelenOster
http://twitter.com/HelenOster


www.adorama.com - More than a Camera Store

Join Adorama on Facebook! http://www.facebook.com/Adorama
Follow Adorama on Twitter! http://twitter.com/#!/adorama
Watch & Learn on Adorama TV! http://www.adorama.com/alc/category/AdoramaTV
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Not truly a good return policy

I recently purchased an Asus MX279H monitor from them, they stated it would be drop shipped from the manufacturer, but still the purchase was from them. Upon opening the monitor there was already the loud sound of a screw obviously loose in the monitor, which I would be okay with since I won't be moving it too much. Upon turning it on there was a distinctive grey line right on the inside of the screen which somewhat looked like an internal scratch, their return policy stated that any screen over 20 inches could not be returned if the person signed for it, since the UPS person dropped it off without anyone signing for it, I could not assess the screen. I didn't get home until 9pm to see it waiting right by the door, when I got it started up, there was a problem with the screen that couldn't be ignored. I now have to go through Asus to get a new one and cannot get a refund by Adorama, so I'm not planning to ever shop there if their return policy stays as shady as it is now.
www.adorama.com

Reply from www.adorama.com

Firstly I was truly sorry to read that this was your experience, but please don't think that Adorama is going to abandon you over this!

All you need do is email me directly: Helen@adorama.com and I will help to get it resolved.

Helen Oster
Adorama Camera Customer Service Ambassador
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Dont waste your time.

I purchaced a Fujinon TH13x3.5BRMU 13x 1/3" JVC ProHD Lens for $625. They posted detailed pics of the item as being in prime condition. Then they called me up a few days later and cancelled my order after I had paid for it and passed up another lens of the same type that they had posted on ebay for only $125 more. Also on the 9th of the same month I had purchaced a headset from them only to get a notice two days later say they did not have such in stock as they had advertised prior and had no idea when it would be in. As far as the lens they would not sell me the other one, they would not fix the one sold to me and they would not sell it to me as is and their posting says as follows: Items Included:
Fujinon TH13x3.5BRMU 13x 1/3" JVC ProHD Lens
Lens Hood
Tested prior to listing. Images are of actual items you will receive.

Auction Info:

Bid & Buy with Confidence! All items have a Buy with Confidence! Buy with Confidence!

Scammers buy at your own risk. they will waste your time and may cost you money if you are a business as they have done myself.

Adorama sent a letter to the BBB denying the item I bought from them on ebay. Remember they put on their ads "bid with confidence". The letter also claims that they do not antisipate ever getting another of these lenses whereas I see zoompoint has posted several since this incident. I will be sending all my coorasponding emails from their representatives and the phone recording to them and let them make their own determination from our conversation and the promise now seemingly void.
www.adorama.com

Reply from www.adorama.com

I was truly sorry to read that this was your experience, Roger, and would like to help, if I can.

I can't explain what caused this chain of unsatisfactory events, but can certainly appreciate your frustration and disappointment with your experience of shopping from Adorama.

Could you please email me directly: Helen@adorama.com with your original order confirmation number, and I will give this my immediate attention.

Please accept my deepest apologies for the inconvenience this has caused, and I look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador
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Customer for over 15yrs

I saw the ratings from this site and was almost appalled 4.4 out of 10 is this a joke??? They have top notch customer service with photos and equipment. I have only had 2 small issues in the whole time all of them quickly resolved, one of which was returning a flash I was not happy with they quickly refunded my $$. The only other problem was cropped photos were printed full frame they corrected it quickly. Have ordered 1000's of prints and always great quality. I read a review of a poster print that was bad and lengthy and it made me wonder if it was from a point and shoot just because it says it is 7mp or higher does not mean good poster print, sensor and lens quality is important. I send everyone I know to them for business their photo albums are great. The clients I do work for love their print quality also!!!!
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Swift, serious, great service and very friendly

I have ordered from this store on a few occasions and the delivery has been swift and accurate. A delivery time of four days to norway is very good, but adorama managed to deliver in two, delivering the goods 50% faster than their own estimations, I call that excellent.

All questions I have had concerning my orders have been swiftly answered by Helen, a woman who really knows how to talk to a customer with respect, never annoyed, always helpful.

Adorama is my preferred choice when shopping for photographic equipment on the web, their service is really great.
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Poor Printing, Horrible Customer Support!

For anyone ordering photos, books, or posters, do NOT use adorama!

I ordered a large size poster print as a present for someone and they very obviously messed the print up. I ordered it in plenty of time for Easter, knowing that they close during the Easter season. That only works when they print it correctly. After contacting customer support and waiting for them to reopen, I received a response a week and a half later. They requested photos of the misprint, which I sent. Then I was told "Trust me, the problem was with the photo you uploaded. Do you want to order your print again?" That's only barely a paraphrase, I was actually told by their support rep Frank to trust him.

Since they aren't going to print the poster correctly, and their refund policy only provides credit to order more prints, I just wasted my money. I will not be ordering from Adorama again and I don't recommend anyone else does either.

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