My brother and I ordered from the American Eagle website once, and it will be the first and only time I ever do so. We ordered a few pairs of pants and some hoodies off the website, and with tax and shipping it came to around CDN $350, there were supposed to be no additional charges. After we ordered, but before the order was shipped, three of the items it said were sold out on the website. I figured that was because we had purchased them. The delivery was supposed to only take about 2 days to process and then arrive here within two weeks. Well after two weeks of it "processing" and after 3 calls, it finally said it had shipped. We waited another two months to receive the packages, only to see that the three items that it said were sold out weren't in our packages, yet we were still charged for them. We contacted AE.com and they said they shipped them separately since they were temporarily out of stock. They charged us separately for the price of the three items and didn't refund us for what they charged for them when they weren't sent. Then when the three items arrived we were charged an additional border fee that AE said we wouldn't have to pay. All in all it was a pretty terrible experience, I'll only go to the store in person.
The email support was very uncooperative, 1st time i wrote i didnt even get an answer, 2nd time i got a long message telling me how happy they were that i wrote to them and continuing on like that without really my question. I crawled the internet for other ae-email-adresses and only because i contacted high-ranked employees i got a "real answer". I just wanted to buy a product through mail (which it turned out in the end they wouldnt let me). I contacted them 4 times in total. What an unacceptable and rude behavior. I will never support American Eagle again.
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