Agnew Group Reviews 

I don’t normally leave reviews but thought this one had to be done.
I recently got a new Skoda on the mobility scheme with VW Agnew in Mullusk and was so lucky to have Ruth sort it all out for me.
This lady goes over and beyond to help in every single part of the purchase. Her big smile, friendliness, professionalism is second to none. Nothing is a bother to her.
I have recently came from Vauxhall where the car was basically threw at me and goodbye. Not with Vw. Ruth was the same friendly, kind, helpful smiling person each time. Plus checking up to see how it was anll going afterwards. And the car wow I love it. VW Ruth is an absolute asset to your business and mobility scheme. I have and will be recommending her to everyone and I will be getting every car from her in the future. Thank you VW and a missive thanks to Ruth 😃👍

Overall atmosphere of Boucher Road was bright and hospitable. Reception staff were welcoming, professional and courteous. Salesperson (Dominic M) was efficient, very cordial and good humoured. He was informative without being overly technical, did not attempt any remotely high pressure sales technique and put us at our ease while answering questions with proper detail and confidence. Overall, our experience was excellent, staff were highly professional and efficient and we are very well pleased with our car.

I received my new £70k Audi Q6 etron in July from Audi's dealership in Belfast. All went well until I arrived at Belfast International Airport to go on a trip with family and friends last weeked. About 3 hours after arriving in Spain I received an update to say there was an issue with my Audi's electronic locking system. It said the boot wasn't locked properly.
Being in Spain I just hoped for the best returning yesterday to find my boot not locked, but otherwise no other issues.
So today I phone my dealer who listens, offered a quick fix which didn't work and stated I would need to bring my Audi to the dealership for their technicians to examine. No issues until he stated it will be February 2027 before they can fit me in, 4th if I don't require another car and 17th if I do, and they'd need to keep my car for 2 days.
Flabbergasted that having a boot that doesn't close properly is not an essential fault, and being made to feel I'd no choice, I agreed to this, with a flea in my ear regarding attempting to fix the problem myself would result in the rest of warranty being invalidated.
Once the call was complete and not best pleased at Audi's dealer's laughable waiting time, I googled the matter. Lo and behold Audi issued a software update recently which caused this fault in other Audi Q6 etrons. One quick YouTube video later I had rectified the matter by holding 2 buttons on the boot lid for......5 seconds. Yes 5 seconds.
Audi Belfast must surely be aware of this issue yet chose not to make me aware. What are the odds they would have charged Audi £££'s to fix this issue over 2 days they stated they needed to fix it.
Seriously not impressed with Audi Belfast.

****UPDATE****

Today, I received an phone call from the business manager at Audi Belfast. He couldn't have been more helpful, apologising and admitting Audi had got it wrong.

So my car is now booked in for a full system check and update in less than 2 weeks with a courtesy car thrown in.

Well done Audi. Shame it had to be a complaint to get here though.

I would like to give a special mention to Aaron Graham who went above and beyond exceptional customer service today in the Portadown showroom. He took the time to go through everything about my service and was completely transparent on costs. I don’t know much about the actual workings and parts of cars and he explained each throughly without patronizing me. A great representative for Audi

Part two of my delightful experince with audi aftercare /abortion clinic. 5 weeks 580 pounds down i get my car back only to find out they had performed an abortion on it . Coolant still leaking bodywork out of alignment electrical wires hanging loose under the bonnet . Mechanic who looked at car was shocked at state it was left in . Back to clinic i go very unhappy .audi pick up my car promise updates and a courtesy car. No up dates for three days no courtesy car either. None of which surprised me. Any get car back one week later and ask for refund for work i should never have paid for . In formed in need to speak to a different person regarding refund. Friday i get a call from what i can only assume is head surgeon in abortion clinic . We butt heads over refund and he asks to call me back at 12. He happily informed me that fault was in my car when they got it on 23rd august at 857 am . Considering they had my car from 27th july i think it must have been kept in the twilight zone and maybe the fault happened there. Makes sense since thats where these people operate. Anyway i was given two options 200pound goodwill from audi for aborting my car or full refund but barred from audi / issac agnew . I took option two and told them to give my refund to a charity. At time of writing this ive no confirmation if charity received the funds . Probably didnt . But nothing surprises me with these charlatans .

My first visit to Agnew Volkswagen, as response to a product recall. I was immediately impressed with the surroundings, and the professionalism of the staff during my visit. Not to mention the wonderful hospitality and courtesy afforded me. And they were selling a few cars too!!. Thanks guys. Carpe Diem, Denis Skinner

Ability to organise appointment by email and share information on damage in advance.

Staff pleasant, efficient and clear regarding timelines.

Vehicle returned in excellent condition … very high level of customer service.

Such a disappointing experience with Audi Agnew Group.

When I placed my order, I was given an estimated delivery date around four or five months later. When that date approached and I contacted them for an update, I was told the car had not even been built and they could give me no indication of when it would be. My options were simply to continue waiting indefinitely or cancel the order.

When the car eventually did arrive, the trade-in value I was offered was only around a third to a half of the figure I had been quoted when placing the order. I asked twice for an explanation and was simply told it was due to “market conditions”. When I asked them to review the valuation, they increased their already very low offer by just £100.

What disappointed me most throughout the whole experience was what I perceived as a lack of empathy or any real effort to recognise how frustrating the situation was from a customer's perspective.

I appreciate that dealers cannot control manufacturing delays or market values, but they can control how they communicate with and treat their customers. Unfortunately, my experience fell well short of what I expected from an Audi dealership.

I would not buy from Agnew Group again.

Impossible to deal with, tripping with arrogance.

This is the 2nd time within a year that I have had absolutely appalling customer service from Mercedes in Belfast. After the first time I left a review and the manager rang me up asking me to remove it as he didn't want to have an uncomfortable conversation with his manager about how poor the service was, even though he agreed with me completely.

This time, I was served by Lois, a surly and rude lady who took an absolute disregard to any form of courtesy. My car was in for a service on 23rd June and I chased repeatedly if certain items would be covered under warranty with no reply from Lois even when I repeatedly ask for calls back. I took my car to two other independent garages and they inspected it and both independently disagreed with the service recommendations from Mercedes and would have gone as far to say that some of them were made up as they could not see the issue. Example on the service note it said all brake pads needed changed urgently and they all have a minimum 10mm left on them.

I unfortunately have to continue to use Mercedes in Belfast until I change vehicle but beware if buying a car from them, their after sales customer service is HORRENDOUS

Extremely disappointed with Audi Belfast. My Audi has developed a fault caused by corrosion in the brake sensor cable, and I’ve been told it isn’t covered under the warranty because it’s classed as “wiring and connections”.

I bought an Audi Approved Used vehicle expecting it to have been thoroughly inspected and to come with premium after-sales support. Corrosion on brake-related electrical components is not something I would expect to be dealing with, especially on a vehicle that has supposedly passed Audi’s Approved Used checks.

Rather than taking responsibility or offering any goodwill, Audi Belfast simply pointed to the warranty exclusions and left me to pay for the repair. Selling a premium vehicle under the Audi Approved Used scheme should mean more than relying on the small print when problems arise.

I would not recommend Audi Belfast based on my experience. Make sure you ask exactly what is and isn’t covered and don’t assume “electrical and mechanical” warranty cover means what it says.

I would not recommend Agnew Volkswagen based on my recent experience.

I received an email asking me to call regarding my car finance. In my opinion, if a salesperson wants to discuss my finance or future options, they should be calling the customer rather than asking the customer to chase them. Nevertheless, I took the time to ring.

Unfortunately, the salesperson didn’t seem prepared. I was asked basic questions that suggested my account hadn’t been reviewed, and I wasn’t even asked whether I was happy with my current car. Instead of discussing my needs or explaining any offers, I was simply told to “call down sometime.” There was no attempt to arrange an appointment, no preparation, and no explanation of what offers were available or why I should visit.

The whole experience made me feel like just another number rather than a valued customer. I expected a far more professional, personalised approach. Instead, it felt like a generic sales call with little effort or interest shown.

Continually impossible to reach - why is communication so hard for this company.

I bought a car from here ( Belfast Audi )in March 26 and cannot recommend them highly enough. I dealt with Jonathan McIlwaine who was very thorough and went out his way several times to assist even after the initial sale . If you buy from here I recommend Jonathan , first class service .

There was a glitch earlier with my car's service, but Agnew's after-service manager, Paul Dobson, provided superb follow-up and fantastic support. Thank!

BMW sent my wife a letter telling me the airbag was potentially very dangerous and could cause harm if activated.
They advised she bring the car in and she can get the airbag fault fixed and replaced. I called my closest bmw dealer at coucher crescent.
I booked in on the phone. I was told it would take 2 hours to complete.

I made the 20 mile round trip to get the airbag replaced.
Unfortunately literally sitting in traffic on boucher road on the way to BMW, i had an avain excrement experience on windscreen and roof. I stopped at 2 petrol stations to clean it but neither had a working car wash.

When i arrived at bmw I was told to book the car in at the service desk. The woman helping me asked me about a car service that was due soon... i explained im just here for a call back on the airbags and knew very little about the service as it was my wife's recently purchased car.
I gave her my key and advised my car was parked in the disabled spot right at the front door.
I got a call 30 mins later advising the work was completed.
Being disabled and originally being told it would take 2 hours to complete, i had taken a carer with me to help with the long wait time. This was a complete waste of thier time and fuel for such a short wait!
I went back to collect my car key from the woman at service and noticed NO WASH written and highlighted on my Key Tag. Wondering why, I collected my car. My car was parked up in a tight spot, right outside the workshop.....still covered in bird excrement......
I had to drive back to a disabled spot, to be able to access my car appropriately, open doors wide and let my passenger in.

Is this BMW boucher going above and beyond for its customers??

Writing "Dont wash" on the car of the disabled person that had to travel near 20 miles, to bring the car back to you so bmw can fix its fault!!

Very very disappointed.

The pettiness is astounding!!!!

The car has full documented BMW service at boucher crescent but after this joke.... IT WILL NOT BE BACK AT BMW BOUCHER CRESCENT...EVER AGAIN!

Audi HG 21 NLX Q5. CAR LEFT IN FOR REPAIR. Audi Belfast, quick professional repair, Owen explained everything in detail, he is pleasant and an asset to any company. Thanks Owen. Cecil

First class service from Mercedes Portadown today. Special thanks to Tina and the front of house reception and hospitality team. Also the mechanics who did the various recalls and updates. Much appreciated.
James

Car broke down, AA assist took my Volkswagen to Agnews, the whole process from start to finish was stress-free. The whole team at Agnew Volkswagen kept me informed & up-to-date regarding my car and timelines of the repair. My car was repaired in within the estimated window. I am very satisfied with everything. Great customer service.

Rang today to book my wife’s A5 in as it has another fault on the dash, car under warranty.
First available appointment they could give me was almost 4 months away, yes October.
Told me they have thirty technicians, yet there’s a four month lead time.
Dreadful level of service.