Airetechit reviews

1

Saturday, April 21, 2012

Complete disappointment

Airetechit have been a complete disappointment. David, who i contacted over and over again, absolutely guaranteed me, 100%, that they had what i wanted in stock, so i paid the money, and guess what, it never came. Then i rang him again and he came up with some useless excuse of why it never came, so i just asked for my money back, it was meant to be 3 days until it was back in my account, that was 2 weeks ago. PLEASE whatever you do, do not use airetechit. Also don't fall for the 5 out of 5 stars you see, its completely obvious it's them themselves giving those scores. Pathetic.

1

Tuesday, April 03, 2012

Fraudster

We ordered 3228GBP from this company, initially they said they never received the money, even though my bank confirmed the money transfer, a month later he said they had a problem with their IT system.
Then he said he will send the items the next day, which he didn't of course and still has not refunded the money.
Airetech is a one person company run by a 23 year old from his parents semi in Hull, he has no office, no warehouse and no stock. I happy to send anyone the emails which he sent trapping himself in lie after lie. Catherall is the Director, Group Sales Manager, Customer Services Team (yes all of it) and probably the coffee boy too.
DO NOT BUY FROM THIS COMPANY

Rossen Christov found this review useful

1

Monday, April 02, 2012

Refunding

A week ago I made a purchase on their website. The next day i had to cancel it. Still i got no refunds for the payment made. Wrote 2nd email today, still no reply.

first mail for accepted order

second mail for canceled

George Luck found this review useful

1

Tuesday, March 27, 2012

STAY WELL CLEAR OF THIS COMPANY!

Purchased some cctv cameras and was given 1-5 day delivery time. It’s now been 3 weeks and counting still no sign of delivery.
After numerous calls and e-mails to customer services all I got was hollow apologies and broken promises.
I’m now fed up and have asked for a full refund, but have been told to wait 3-5 days for that!
If anyone from Airetech IT reads this review my order number was 4528 look into it and get it sorted, because this is no way to treat customers or run a business!

BANG OUT OF ORDER THIS ITS BEEN OVER 2 WEEKS AND STILL NO REFUND WHAT IS GOING ON?

HOW MANY TIMES WILL I HAVE TO RING CUSTOMER SERVICE?

[ name] COME ON PAL YOU SAID 1-5 DAYS NOT OVER 2 WEEKS!

5

Saturday, March 03, 2012

Good service and excellent delivery time

I calle for advice on a product that was in the "special offers" section of the site, the rep on the phone answered all of my questions and i placed the order later via the website. The website was clear and easy to use. i opted for the standard delivery of 1-5 days and was very suprised to find the next day the item turned up at my door in perfect condition. I am very pleased and would not hesitate to use them again or reccomend them to a friend.

1

Wednesday, February 29, 2012

Unbelievably poor customer service

Ordered product November 2011, not in stock, but they charged my credit card anyway!

A month later, still no delivery time I cancelled the order to be told I had been refunded. Nope, no refund in my bank. Asked again only to be told I had been refunded, no refund was issued. Asked again, but no refund still end February 2012!!!!

Do not trust this company, very poor response to customer requests and frankly, they lie.

Rossen Christov and yasir found this review useful

5

Sunday, January 08, 2012

Excellent Service

Item ordered 4pm, and arrived next day, I was emailed tracking, and could access my 1 hour delivery window the day of delivery, 5 star service

5

Wednesday, March 16, 2011

International Order

The products that I had ordered arrived undamaged and in perfect condition. They were exactly how I had liked them. The customer service before, during, and after is excellent. The rep, David, is the best sales and support agent that I have ever dealt with.

4

Saturday, February 26, 2011

Good Service

Everything went well apart from fact that it was not made obvious item ordered was not in stock on day of order. However I was kept informed at every stage & item soon arrived.

5

Friday, February 25, 2011

excellent

Great value and service

5

Friday, February 25, 2011

Great service, products, and support!

Purchasing from AireTech IT was a wonderful experience. Living in the U.S. I have little options to get certain goods outside of the U.S. and would defiantly recommend this company. Support was swift, responsive, and polite. The goods offered were at a reasonable price and this particular store has a unique catalog of items not found elsewhere.
The only downside was a tremendous wait for my product, but this is expected from any international company shipping to the U.S.
Overall I highly recommend!

5

Thursday, February 24, 2011

Great Service

I had quite a few specific requirements and AireTech responded to each of them well, tolerating my many questions and were very flexible to my needs. I am very happy with the level of communication, support, the competitive price and finished product.

5

Thursday, February 24, 2011

Customer Service at it's finest!

Since my item didn't arrive for a few weeks, I didn't hesitate to contact these guys ASAP. Their response was quick and the item was reposted with no expense on my part! I cannot stress how awesome that is, considering that a lot of companies won't even answer your emails for a month or so...

Kudos!

5

Thursday, February 24, 2011

REFRESHINGLY HELPFULL

it doesn't matter if you don't buy anything, David is allways pleasant and helpfull and gives advice where he can .