I've been using Airparks for years, and this January we parked there for two weeks. We returned from India on a cold Sunday night, jet-lagged and with our four year-old daughter. I was ill, and it took ages to find the parking bay our car was in. We opened the door - to find all four footwells had water in them. We have fabric AND plastic mats in each footwell, yet there was a depth of at least half a centimetre of water above the top of the upper mats. We should have gone straight to the kiosk to report the damage, but as I was ill, we'd been traveling for 20 hours, and we had a four year-old child with us, we drove home. I rang Airparks the following day, and reported the damage. A member of their staff said there had been a flood, and asked me to email customer services, which I did immediately. The same day, the car became un-driveable due to water damage to the electrics, and it cost £937.10 to repair it. A Blackberry worth £400 was also damaged beyond repair by water in the car. Purple Parking (the owner of Airparks) denied any responsibility for the water damage to our car, preferring to claim it happened after we left their car park, and by implication suggesting we are liars. Despite devoting huge amounts of time escalating the issue to higher levels of Purple Parking's "customer service" department, they refuse to accept any responsibility for the damage to our car. I visited the car park shortly after the incident, and politely asked to speak to the manager about the water damage. It was clear from the reaction of the staff that they knew our car had been damaged, and were keeping quiet about it. When we collected the car the climate control was set to maximum heat on both driver and passenger sides of the car. We've never had it on that setting, and it's clear it was on maximum heat to dry the car out. Purple Parking claim the delivery driver had the climate control on to de-mist the windows. The window de-mist controls are in a completely different part of the instrument console, and Purple Parking have never explained why their driver felt the need to set the climate control to maximum heat. We believe Purple Parking have treated us dishonestly and unfairly in favour of short-term profits, and feel it our public duty to inform potential customers of the risks they take if they park their car at Airparks. We have researched internet forums, and other customers have also experienced damage to their cars, which Airparks has refused to accept responsibility for. Avoid!
The whole process was a doodle .... well because I was helped by a member of staff. Extremely helpful and once again, customer service experience was unremarkable. The automated key dispensing on return was surprisingly easy. Will continue to use this company, and of course no hesitations in recommending! Cheap price at its best!!!!
I always use Airparks at Garrets Green when flying from B'Ham booking is easy over the net very straightforward and on arrival the booking in simple buses to the airport run every 20 mins or so 24/7 and prices are considerably cheaper than on the Airport. All in all excellent
A few suprises along the way, booked hotel and car parking at Gatwick (premier inn), got to the hotel and there is a 10 extra charge in the small print for parking at the hotel. Its on my paper work too, i just didnt notice it. Why would I pay 2 of 3 things online and want to pay a final 10 gbp extra when I arrive ?
Exiting the carpark was tricky, only 2 guys but I was served quickly, some problems with the bookings not matching up perfectly on the system or something. I smiled and nodded and was on my way in 10 minutes.
Got to the carpark far too early and the buses weren't yet running because it was too early even for any flights that day. However, i was still allowed to park for no extra charge and staff took me alone to the airport in a car. Great service. :-)
We have been using Airparks for years with no problems however this year you booked us in at the Manchester jetparks 3 part of the Airparks group. What a fiasco. Booking was fine and we were told the barrier would let us in using numberplate recognition. It did not nor did it let in another customer at the second barrier next to us. A screen said scan barcode on printout. we tried that did'nt work either. We pressed the help button and waited, and waited. Eventually someone let us in. One week later we were in our car, trying to drive home, sat at the barrier, waiting, and waiting, and waiting. You guessed it Nothing worked again.11 mins. we sat pressing the help button......
This company was great to use, first time users and had read soooo many complaints about having to wait forever for the bus, yet we waited about 10 minutes if that, the only thing I WOULD say is this company needs a helper with cases, many of the people on my bus was over 60 i know they are on holiday and have a suitcase but they use trollies to move these, the bus driver does not help the elderly get there cases on the bus which I think if they had someone do this or even the driver this would make this a whole lot more easier for the elderly, me and my friend was loading cases for older people as they seem to struggle getting there cases on the top shelf of the bus apart from this top service would use again!!!!!!!!!!!!!
Nearly everything about Airparks at Gatwick was great, however, not everything.
We found the directions to the car park difficult to follow. Also, collecting the car again seemed a bit chaotic, with people trying to drop off keys mingled in with a full bus load of people collecting keys - and only two staff. The queue seemed very long and took for ever to move.
On a plus side, arrival and check-in were very smooth and the transfers to and from the airport were comfortable and well timed.
the parking was made easy due to the computerisation of the paperwork from the self service book in and key drop. arriving back at midnight ,the key return was automatic via computer.. Key tag indicating exact lane where car was parked very close by.
The bus to airport was good our only complaint was distance from drop off point to terminal and the £2 trolly charge