They lure you in with great deals, looks too good to be true. Turns out it is. I placed an order with a gun and seven other items. All in stock. One month later, they say that all of the items but one are out of stock, and they don't know when they will have them again.
Ordered from them 2 weeks before Christmas 2013, paid extra for two day shipping and got the partial order a week later. I called customer service and they informed me that it was on back order until the first week of January 2014. Today is March 4, 2015 and I still haven't received the rest of the order. Called to cancel and I was told it has already shipped out and will be here Wednesday so I cannot cancel. I'll never order from them again. Recommend you don't either.
I ordered and elite package for $35. Sounded like a good deal and I would save over $30 on my order with the additional 10% and free shipping. Be careful, I was mislead. I was just informed in an email from Marissa in order processing that I didn't get the additional 10% off, nor do I receive free shipping on my $300 order. She said that because the lightup promo was applied the extra 10 didn't qualify. This is copied and pasted from the elite membership description, "Additional 10% off on all items This 10% can be used *on top of promotions that AirSplat is currently running. That means if a non Elite customer gets a 25% discount, you would get a 35% discount. The 10% discount you receive once joining The Elite is applicable to ANYTHING on our website. We mean absolutely ANYTHING. There are ZERO restrictions with this 10% discount. There's also no limit to the amount you can spend. If you wanted to spend $10,000 on guns at AirSplat, you will still receive 10% off your entire order. "
I received a great deal on some guns, they were shipped fairly fast (still haven't received them), however I will not be ordering from them again. I have to wonder how trustworthy they are considering they didn't keep their word here. I am expecting a refund on the elite membership considering I was mislead.
EDIT: Contacted them by phone today about the refund. After a hold on the phone I was connected to a female, didn't get her name. She was very nice and seemed to understand why I was wanting the refund. After explaining that I felt mislead she said they would refund my $35 and she was sorry for the confusion. I am still sticking with 3 stars, they should clarify things better. To me zero restrictions and applicable to anything, then putting restrictions may apply at the bottom is very shady. Spent $400 more on airsoft but this time I went thru amazon, should have been airsplats money but they didn't give me a quick resolution. Hopefully the guns are good to go, if they are there is a slim chance that I will reorder from them but no time soon.
I have bought two guns and A LOT of "ammo" from AirSplat, it was cheaper then buying it from other sites and they also give an AirSplat guarantee that they tested and reviewed the guns and everything else they have.
Airsplat it a great website! They have only top notch products with top notch prices! Not only are their products great but their service is one of the best if not THE BEST airsoft websites customers service. If you come across a problem with a order or just a question about the website they, quickly find a solution that's best fit for you. I would strongly recommend airsplat any day.
Complete nightmare. Placed an order with this company through Rakuten (Buy.com). After hearing nothing about the order for 4 business days, I called to find out that the item was on back-order for 6-8 weeks. I was not notified of this and I told them to cancel the order. The money went back on my card and everything was fine.
This week the item was marked as shipped with a voided tracking number and the charge has reappeared on my card. Airsplat has not answered my emails and Rakuten isn't helping. So right now I have no product and I'm out $200. If I were a vendor, I wouldn't want my product associated with this company.
I've been doing E-Commerce/Digital Marketing for a fashion retailer for two years and it's almost inconceivable how a mistake like that could be made in fulfillment and billing. Maybe they should take some money from their PPC budget and focus a little bit more on customer service. Then maybe they won't have so many negative reviews.
This review has been created by Airsplat Army Portland. I have worked with Airsplat in Portland Or with a goal of making airsoft bigger, better and fun for every one. Airsplat specifically Airsplat Seattle and Airsplat Boss. From the view of the outside looking in, it seamed like the Seattle store dropped every thing to help us. We where attending a game and had noting to represent Airsplat Army Portland. Sebastian the store manager of the Seattle store did every thing he said he was going to do. He went above the line for us. The game was a hit and I don't know how els Airsplat could have topped what we did in such a short time. The players of that game where taken care of for sure. 5 stars Airsplat.
Words cannot describe how awesome these guys are. To keep it short and simple they have the best price match system and they have awesome specials each month. I pick up High quality bbs every month. I wont go anywhere else. Airsoft Extreme and Evike have no chance against Airsplat. T
Well I have been using airsplat for well over 3 years or so now and I have nothing but great experiences from them. Anytime I have ordered something from them it has been shipped with confirmations and received on time or sometimes early depending on the items ordered and shipping method. If I have had any questions I have been able to find the answers either through their videos or just by emailing and asking them with a typical 24hr response time on the emails. Airsplat is probably one of the few companies that I will do business with on a regular basis for my airsoft needs.
I ordered over $100 in guns from airsplat. The next day I got an email asking for a shipping address because my billing address was a P.O. Box. I replyed within 9 minutes, and got an email back later that day saying it would be shipped asap. A week later it still hadn't been shipped so I started calling and emailing, it did finally get out and I recieved it 14 days after it was purchased. HOWEVER, one of the guns was missing, and another appreared to be used, or refurbished at best. I immediately began calling and emailing again, and after 4 more days I got an email saying someone would contact me in 3-5 days. That never happened, so I am still calling and emailing 33 DAYS LATER! I would never order from airsplat again, the products are terrible, the prices aren't great, and the customer service is the worst I have ever dealt with among hundreds of companies over the years. STAY AWAY!
I was waiting for my package today like a child at christmas. Pacing back and forth for waiting on the UPS truck. Finally it arrives, so thrilled that its here, I could barely spell my name! Rushed in and first thing I go for, the rifle boxs. All the boxes looked crisp opon opening the large 50lb package. On the top the Well MB05 sniper rifle. Opened up the box, and put together the rifle in minutes. The sniper rifle looked and felt great in my hands,feeling the slight rush as I started to pull the bolt back, and fire of the first shot. Started crono test , thanks to the crono I had got from airsplat on my previous order. OMG!!!! 480, 478, 479, 478fps, OUT OF THE BOX!!!!!!!!!!!!!!!! I knew my wife would love it, and she did by the way when she got home from work, the first thing she did was, put the kids inside and came out and shot 50-80 rounds (Yes!) I then opened up my second box, D Boys M4 SD OMG!!!!!!!!!!!!!!!! Look at this rifle, whata great look to the real one all metal upper and lower all the way to the front, and the adjustable stock made it all the better, not to mention the foregrip! The feeling you get from having this 16.7 rps, 370 fps weapon in your hands, you can see the fear in you enemy's eyes! The third box, D Boys SPR MK12 AEG Metal. ARE YOU KIDDING ME!!!, this rambo shooting machine could'nt look better! All metal minus stock, flip up front and rear sights! The smile on my face when my friend came over and saw me in my new gear, which is like everything I have, I got from Airsplat.com, and let me tell you, we got some nice gear for me and the wife being noobs. Airsplat.com is the best place to by your airsoft guns, ammo, outfits, well everything. BEST PRICES AND SERVICE HANDS DOWN! Oh by the way that reminds me, I need to get some Tornado Hand Gernades, and the Claymore m18 remote mine! People dont waste your time or money, This is the Airsoft HQ! Thanks Airsplat.com, and thank you Larry, who took my order.
I purchased 3 guns from Airsplat for my son's birthday gift and all 3 arrived broken. I emailed them and shipped them back as instructed. The total was $49.97 PLUS shipping PLUS return shipping. However, I was only credited $38.95. Don't waste your money!!!
To date I have ordered several items from these folks to include the M4, AK-47, M203 Grenade Launcher, not to mention other low cost product. To date none of the higher cost itmes have worked. After recieving a non functional AK-47, I returned the item for repair which was returned in worse condition than I sent it in which is why I did not even bother sending in the other items. I recently ordered an item from airsplat (shame on me). After explaining their poor service I was offered a small discount. When I checked my account the following day I discovered that there was no discount at all and my account was debted the original cost. If I could give less than 1 star on this site then they (airsplat) would recieve "0" stars due to their poor customer service threatning to hang up on me when trying to find out why they woud not honor an advertised price. The individuals giving 5 stars on this site apparantly work at airsplat. Take a veterans advice and take your business somewhere besides airsplat, they leave much to be desired in quality of product as well as service. My appologies for punctuation and grammer as "airsplat" does not deserve a capital a.
This place is a fake and all of you who write a good review just are suck ups. I'm surprised that I ordered from them at all and that when i got my gun i got the wrong model and it was broken and used. I am very frustrated with them so I sent it back and didn't get my refund?? My dad sent the problem to VISA then i ordered a JG M733 TSF from [link removed]!! which came brand new and was not broken and worked amazingly. If you want to buy a airsoft gun here are some ideas. [links removed]. DO not like airsplat and their service sucked.
Please do not purchase anything from Airsplat. To date we still do not have a working airsoft gun which was purchased as a Christmas present in 12/2009 for our son and it is 03/24/10. The initial gun we bought was damaged and did not function properly. We contacted Airsplat on 12/25/10 and even though the present was just opened Airsplat’s policy time to return the airsoft gun had expired, they recommended we send it back to be repaired. Upon receiving the "repaired" airsoft gun, it was still broken and missing parts. We have had multiple correspondences via email and on the phone to resolve this issue but to no end. They now will now not refund or exchange an airsoft gun that never was used nor ever worked. We are left with a broken airsoft gun and they truly don’t seem to care. They are an awful company and I would truly think twice before purchasing anything from Airsplat, Inc.
This is not a reputable company! They ship used merchandise under the guise of new. We ordered a gun for our son as a Christmas gift. When we received the item the product box was not sealed, the lid being completely unglued and flattened. There are hand and finger prints all over the gun, there is glue or tape residue on both ends of the scope, the magazine of the gun had BBs in it, and it had been fired. AirSplat has given me two stories, the first being that the U.S. Customs sometimes opens the products to inspect them. But, do they also fire them? The second story is that the manufacturer opens the packages and test fires them. Unbelievable! After long waits on their customer service line, they've once told me they would email me Return Merchandise Authorization info within 24-72 hours. When not receiving an email after 108 hours, I contacted them again and they told me my request to return the gun for exchange had been refused. They had no reason why I wasn't notified of that fact. They said they would not exchange it. Sabastian told me the gun was fine and would fire OK. I told him that I paid for a new gun, and that's what I expected. He has now told me he would issue me a full refund. But, he also said I would receive email instructions within 24-72 hours. It's now been 60 hours with no email, but I'm not expecting much, so I've filed a dispute through my VISA card so that VISA can deal with these corrupt people!
I ordered a gun from Airsplat for my son for Christmas. I wish that I would have researched the company and read all of the bad reviews before ordering! I paid for 2-3 day shipping and never received the gun. I found out later that they had shipped it to the wrong address. You can never contact them through the phone number listed, only through their e-mail. And then good-luck getting them to respond! I never did get the gun and they are not refunding my shipping costs! I ordered almost all of my Christmas gifts on line this year and this is the only one that I had problems with! Never order form Airsplat!
Ordered airsoft gun on 10/30/09, rec'd gun but gun was non-functional. Contacted company via phone (no answer, finally emailed them about situation took them 3 days to respond. They claim their "policy" allows only 3 days for refund however for different products it says 30 days. There is no way to comply with 3 day refund as they do not answer their phone nor email until after 3 day period has expired. Got them to send shipping label to send back non functional gun for exchange, requested JG T3 K1 SG1 & DE M58B airsoft guns for exchange. 1 1/2 weeks pass and no contact from them. Called and again no answer, emailed and was informed that they needed additional shipping before sending it out. Why they did not contact me to inform me the need for shipping I do not know but it is POOR customer service. paid additional $16.54 to ship out replacement JG T3 K1 SG1 & DE M58B airsoft guns and received the wrong item. Received DE M58B airsoft gun and unknown other model looked up other model on their site and found it to be a BE HK33E M15 which turned out to be $30.00 cheaper than requested model. Also turned out to be shipped broken as well, bought "new" and received used gun. Again tried to contact airsplat.com and no response until after "3 day" period expired yet again. This is beyond POOR customer service!