My husband has had your trousers for many years and always been very happy with them They look good and are easy to wash and care for. Unfortunately when he hoped to purchase some more the style he ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Prices quite high, sizing very small. Unable to exchange, have to just re order and pay for postage again. Been waiting a week for refund from previous order. Update: after posting this review my re... See more
Company replied
Easy to order and find the correct size from charts and it does not take too long to arrive, although the company delivering were not very good. However, I have been ordering from Alexander for a lo... See more
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Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.8
Great
11K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Lab coat length
I feel that the size of the lab coats aren’t really size/ length inclusive because even thought I got a small that fit alright the overall length was way too long.
September 4, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, We are sorry to hear the fit of the lab coat was not as expected, these do come in one standard length.
As discussed by email if you would like you have these returned back for a full refund, this can be arranged.
Kind Regards
Alex customer care team
workwear
Excellent product at reasonable prices quick delivery have used on many occasions would highly recommend
November 18, 2025
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the excellent product and quick delivery, its great to hear you will recommend us.
Kind regards,
Alexandra Customer Care Team
Clothing correct as ordered and arrived…
Clothing correct as ordered and arrived quickly with waterproof packaging.
August 24, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the your order arrived quickly.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the timely delivery
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning Niamh,
Thank you for taking the time to leave us a review.
We’re pleased to hear that your order was delivered quickly and that you were happy with the speed of our delivery service.
Alexandra Customer Service Team
5/5 stars
Ordered everything easily and it came super quickly! Did have a small problem (on my end) with delivery but they solved it no bother.
September 3, 2026
Reply from Alexandra
Good Morning Lexie,
Thank you for taking the time to leave us a five star review. We really appreciate your feedback and value your custom.
We are so pleased to hear your order arrived quickly and that we were able to resolve the delivery issue for you.
Alexandra Customer Service Team
Reply from Alexandra
Good Morning Lisa,
Thank you for taking the time to leave us a review.
We’re pleased to hear that you’re happy with the quality of our workwear.
Alexandra Customer Service Team
Excellent service fast delivery great…
Excellent service fast delivery great quality and a fantastic price couldn’t ask for more
September 3, 2026
Reply from Alexandra
Good Morning Eleanor
Thank you for taking the time to leave us a five star review. We really appreciate your feedback and value your custom.
We are very pleased to hear that you were happy with the level of service, prompt delivery and quality of your order, as well as the value for money.
Alexandra Customer Care Team
Reply from Alexandra
Good Morning David,
Thank you for taking the time to leave us a five star review. We really appreciate your feedback and value your custom.
We’re delighted to hear that you’re happy with the quality of our products and find them reasonably priced.
Alexandra Customer Care Team
Rubbish quality tunic
I ordered the same size as before different colour smaller than my other one which was brilliant not good fit at all very disappointing this time
September 11, 2026
Reply from Alexandra
Good Morning Kim
Thank you for taking your time to leave a review, we appreciate all feedback.
We are sorry to hear the tunic was not the fit as expected, after reaching out this morning I believe this may be due to a unisex tunic being ordered in the past and this order being for a female tunic where the fit will be different.
If you would like a collection arranged please advise so this can be arranged.
Kind Regards
Alex customer care team
Easy to find what I wanted to order
Easy to find what I wanted to order, order arrived quickly.
August 31, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a review.
We are so pleased to hear of the ease of ordering and quick delivery.
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the great quality uniform which was first class.
Alexandra Customer Care Team
The ordering was easy
The ordering was easy and you give a good range of colours and uniforms and price isn't too bad...overall a good shopping experience.
August 30, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the good shopping experience you received.
Alexandra Customer Care Team
Their service is efficient and right…
Their service is efficient and right on time .I recommend Alexandra uniforms.
August 30, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the efficient service you received, its great to hear you will recommend us.
Kind regards,
Alexandra Customer Care Team
THE QUALITY OF THE UNIFORM ISN'T AT THE…
THE QUALITY OF THE UNIFORM ISN'T AT THE SAME STANDARD AS THE ONES WE BOUGHT 2 YEARS AGO
July 16, 2026
Reply from Alexandra
Good morning,
Thank you for taking the time to leave a review. We’re sorry to hear that the quality of the uniform was not as you expected, and please accept our apologies for any disappointment caused.
As mentioned in our email this morning, I can see that the lightweight tunics were ordered. These tunics are made from a thinner material compared with our standard-weight range.
If you have any photographs showing the quality or condition of the tunics, please reply to our email and attach them so that we can take a closer look and assist you further.
Kind regards,
Alex
Customer Care Team
Gutted ... had wanted new personalised Scrub top for new role
Disappointed as you couldn't fulfil my order of a personalised scrub top for me before starting my new role!
August 29, 2026
Reply from Alexandra
Good morning Avril,
Thank you for taking the time to leave a review. We really appreciate all feedback from our customers.
We’re sorry that your order was cancelled. The reason for this was due to security concerns regarding the lettering you requested to be applied to the item.
I have followed this up with you by email this morning.
Kind regards,
Alex
Customer Care Team
First class service from point of…
First class service from point of ordering to delivery - thank you. Excellent customer service
August 29, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a five star review.
We are so pleased to hear of the first class service and excellent customer service.
Kind regards,
Alexandra Customer Care Team
The shop was fantastic very clean very…
The shop was fantastic very clean very tidy. The staff were unbelievable. Really went out of their way to help me.
November 5, 2025
It was ok unfortunately the order had…
It was ok unfortunately the order had to go back wrong size . It was dealt with efficiently. And I sent it back . Awaiting refund
August 29, 2026
Reply from Alexandra
Good Afternoon
Thank you for taking the time to leave us a review.
We are sorry to hear your item had to be returned back for a refund, but glad to hear it was dealt with efficiently.
Kind regards,
Alexandra Customer Care Team
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